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Palm Royale Cairns

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Traveller (174)
Room & Suite (221)
Pool & Beach (101)
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Overview
  • Excellent13%
  • Very good43%
  • Average27%
  • Poor10%
  • Terrible7%
Travellers talk about
“shopping centre”(38 reviews)
“small shopping”(11 reviews)
“shuttle bus”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Airport Transportation
4 Star Hotel
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (521)
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428 results
Traveller rating
62
174
116
44
32
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LanguageEnglish
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62
174
116
44
32
Show reviews that mention
All reviewsshopping centresmall shoppingshuttle bushire carbus servicelarge poolsized bedgreat poolbit datedpleasant staystayed nightsvisiting cairnspoolsaukettlewoolworthsesplanade
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1 - 5 of 428 reviews
Reviewed 2 weeks ago via mobile

First I will say the staff here were great. All the employees we encountered were kind, courteous and helpful. Having said that, the place needs some work and the location isn’t great. They offer a shuttle that will take you to central Cairns for $5...More

1  Thank jandjwed17
Reviewed 2 weeks ago via mobile

My visit to Palm Royale was pretty cool. I had travelled up to Cairns with my elderly Mum, to visit family and explore the area. Palm Royale staff were great, from management down to the grounds staff and house keeping. All very welcoming and friendly...More

Thank Dee N
Response from Hotel M, Public Relations Manager at Palm Royale CairnsResponded 2 days ago

Dear Dee, I am thrilled to hear you enjoyed your stay with us and that you took full advantage of the lovely pools and facilities our hotel has to offer. On behalf of the whole team here we thank you for your review and look...More

Reviewed 27 April 2018 via mobile

Cons - Delapidated room furniture and unplesant smell. Dirty stain on floor and ants all over the place. Also quite far out of town. Pros- Very cheap, great pool area and regular shuttle busses into town for an additional fee.More

Thank Daniel W
Response from Hotel M, Guest Relations Manager at Palm Royale CairnsResponded 5 weeks ago

Dear Daniel, Thank you for sharing your feedback with us via TripAdvisor. I was disappointed to read that you were not satisfied with your stay and must apologise for any failings in accommodation & service. We hope that despite the disappointments of this stay that...More

Reviewed 26 April 2018

Room was clean- but... 3 pillows on the king sized bed for two of us (not 4) of varying depths. No spares in the wardrobe- which didn't have enough hangers for our clothes for a 5 day stay. Shower was good. Hair dryer was good....More

Thank traveller-eater
Response from Hotel M, Guest Relations Manager at Palm Royale CairnsResponded 5 weeks ago

Dear guest, thank you for staying with us at our hotel. We appreciate your candid review of our property. We are sorry that you found the room uncomfortable and the furniture not of the standard you had expected. We’re also sorry that our reception did...More

Reviewed 2 April 2018 via mobile

Friendly staff, reasonably priced, very clean. A little out of the CBD however if you have a car and/or attending Cazleys Stadium you'll be right. Please note, even though they offer airport pickup on the website - they actually don't any longer.More

1  Thank 61Shaz
Response from Hotel M, Guest Relations Manager at Palm Royale CairnsResponded 23 April 2018

Thank you for your comment 61Shaz. I am grateful for your honest feedback and thank you for seeing beyond our shortfall which I will follow up with my team. Please note we do offer airport pickup which can be arranged by our Front Office for...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Shuttle Bus Service
Free Parking
Airport Transportation
Laundry Service
Self-Serve Laundry
Breakfast included
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Outdoor pool
Hot Tub
Details
Price range
USD 57 - USD 106 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Cairns
#20 Luxury Hotel in Cairns
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
Details
Price range
USD 57 - USD 106 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Cairns
#20 Luxury Hotel in Cairns
Room types
Non-Smoking Rooms, Kitchenette, Family Rooms, Accessible rooms
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Traveller (174)
Room & Suite (221)
Pool & Beach (101)
Dining (22)
Amenities (17)
Questions & Answers
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jay17161
25 October 2016|
AnswerShow all 6 answers
Response from MiaCharlie | Reviewed this property |
The only food service they have there is a breakfast buffet. We're vegan and found lots of great options in town which is only a 15 min bus ride.
1
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Room Tips
"Get one on the side away from the highway- and avoid the 3rd block from reception which only has rooms over..."
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"Ask for a room overlooking the pools on Chester Court side of hotel"
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"View view on the pool"
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"Upstairs rooms have good view of the pool"
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