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Cairns Harbourside Hotel

209-217 The Esplanade (Entrance through Lake Street), Cairns, Queensland 4870 Australia
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Traveller (561)
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Panoramas (16)
Room & Suite (509)

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About

#19 of 68 hotels in Cairns
Location
Cleanliness
Service
Value

Welcome to the Holiday Inn Cairns Harbourside

Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Cairns Harbourside Hotel is a popular retreat for families, holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns hotel offers 173 stylishly appointed rooms and suites, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including our restaurant Harbourside Bar & Kitchen, swimming pool and spa, 24-hour business hub, 24-hour offsite gymnasium, free CBD shuttle, free wireless internet and more. The hotel has versatile conference and event facilities that offer seven flexible spaces. We can cater for up to 150 in cocktail setting, 120 in theatre setting, 80 in banquet setting and 40 in classroom style setting; all are equipped with advanced Audio Visual technology.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Aerobics offsite
Kids stay free
Car park
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fence around pool
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Bowling offsite
Canoeing offsite
Squash offsite
Tennis court offsite
Water park offsite
Highchairs available
Free shuttle or taxi services
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
On-demand films
Radio
iPod docking station
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Bay View
Languages Spoken
English, Spanish, Filipino, German and 3 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

209-217 The Esplanade (Entrance through Lake Street), Cairns, Queensland 4870 Australia
Cairns Harbourside Hotel
1723Reviews24Q+A100Room tips

Reviews
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SweetPushkin wrote a review 18 Feb
Berlin, Germany17 contributions17 helpful votes
It's a Cairns institution with a great view of the Esplanade. Great staff and nice big rooms. Free parking provided on premises. Great selection of drinks available and good if underused restaurant. I loved my many stays here when I needed to get away from it all.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Seaview needs to be booked in advance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Z1389QIbarbarak wrote a review Mar 2023
Pretoria, South Africa54 contributions12 helpful votes
Hotel's Favourite
A really great hotel from checking in friendly wonderful staff at Reception, the rooms were so clean, with lots of towels, toiletries. Coffee different teas. Everything set out perfectly. Loved the Ambience and location of the Hotel especially the cute garden chair in the front entrance.
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Date of stay: March 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Kim Blain, General Manager at Cairns Harbourside Hotel
Responded 22 Mar 2023
Thank you for taking the time to review, and we are very pleased you enjoyed your stay. Our location and tropical gardens are certainly a feature
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Murty C wrote a review 1 Feb
Columbia, Maryland78 contributions54 helpful votes
The location is excellent, with spectacular views of the ocean - if you had an Oceanview room. I didn’t originally because my travel agent messed up. But the manager, Richard, was super helpful and was able to give me one after some work on his part. My room was spacious, clean, and had a great view on the top floor. The housekeeping was very good (they promptly replaced a worn out chair), the laundry was prompt, the premises were clean and quiet, and they had a full buffet breakfast. The best part for me was the air conditioning, which kept the room cool even when it was 94 F outside. Also, the location was less than a km from grocers and about a km from some nice restaurants on the Esplanade. So the hotel suited me perfectly.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Annie J wrote a review Jan 2024
Sunshine Coast, Australia25 contributions4 helpful votes
+1
Check in was ordinary ,a flustered manager glaring around no greeting while staff checked me in .Room a decent size , good balcony , good ocean view. Uninviting bath with shower overhead,stupid big shower curtain.Run down bathroom, old stained furniture in the room.No complimentary toiletries such as a shower cap ect. Bath and walls stained. Towels clean and good thickness . Room service menu not too bad , bistro menu very limited, prices steep. No lounge to sit on just one stained chair. I won’t be recommending or staying again. I’ve stayed at the Ingot in Perth for example which cost half this cost and was impeccable. Very annoying as there is no power point at the bedside to charge my phone or laptop.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lesley wrote a review Jan 2024
Orange County, California1 contribution
We are currently on our second night staying at this Holiday inn. The staff are lovely and the location is great. However...the cleanliness of this hotel is terrible, more specifically the bathrooms. In our bathroom the walls and shower/tub are lined with mold. It's seems as if the housekeeping staff does not clean the bathrooms at all with the amount of mold we see. Our previous night here (two nights ago) our bathroom was so moldy it made us not want to take showers. We are taking a roadtrip for a couple days and returning to this hotel at the end of the week for another 2 nights, we are hoping we just had a stroke of bad luck and we get a much cleaner room. Definitely disappointing since we are IHG members and have not had a bad experience before this.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sandra V, Sales at Cairns Harbourside Hotel
Responded 23 Jan 2024
Dear Escape 43362216183, We would like to express our deepest apologies for the issues you encountered regarding the cleanliness, especially with the presence of mould in your bathroom. We understand how this has affected your stay and we are truly sorry, especially since you are a valued IHG Rewards member. Please rest assured that we take your feedback seriously and have immediately shared it with our housekeeping team to address the concerns you have raised. We are committed to providing a clean and comfortable environment for all of our guests, and we will take corrective steps to ensure that the same issue does not occur in the future. Once again, we apologize for any inconvenience and truly appreciate your understanding.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JC2512 wrote a review Jan 2024
Richmond, Virginia303 contributions125 helpful votes
We were a family of 4 and we stayed in Holiday Inn Harbor Side Cairns for 1 night before we travelled to Port Douglas. The hotel is located just about 8-10 mins drive from the airport. Getting there is very convenient. The front desk was very friendly and the check-in was easy. The lobby looked quite good.... but we were very surprised when we reached our room. The room is dated and needs to be updated. The mini-refrigerator in the room was leaking water, the beds are worn out and was so uncomfortable to sleep on. The bathroom and shower area was super old. We had breakfast at the hotel that was strictly average. Definitely not the Holiday Inn quality you expect and not worth the money we paid per night.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sandra V, Sales at Cairns Harbourside Hotel
Responded 23 Jan 2024
Dear JC2512, Thank you for taking the time to share your experience at Holiday Inn Cairns Harbourside. We genuinely appreciate your feedback, and sincerely apologize for the issues you encountered during your stay. We regret that the condition of your room did not meet your expectations. Your concerns about the dated room, uncomfortable beds, and issues with the mini-refrigerator are not indicative of the high standards we aim to provide. We also apologize for the average experience at breakfast. We strive to offer a variety of quality options and regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously, and I have shared your comments with our management team. We will be conducting a thorough review of the areas you highlighted to ensure that necessary improvements are made promptly. We value your insights as they help us identify areas for enhancement, and want to assure you that your concerns will be addressed to ensure a more pleasant stay for our guests in the future. Once again, we would like to apologize for any inconvenience caused and hope we can have the opportunity to welcome you back and provide a much-improved experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas W wrote a review Jan 2024
1 contribution
Very tired and dated room. Bathroom very tired and dated, grout to the tiles mouldy. I doubt the shower head has been replaced or descaled since the hotel was first opened. Room decor tired and uninviting. Not a good welcoming room. Large damp patch in corner of ceiling: Room could have done with deep cleaning & a full refurbishment. Not up to the usual Holiday Inn standards.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Cairns Harbourside Hotel
Responded 20 Jan 2024
Hello Thomas W, Thank you for your recent stay at Holiday Inn Cairns Harbourside and for sharing your feedback. We appreciate your business and making IHG Hotels & Resorts a part of your travel. We strive to be the best Holiday Inn, but I'm sorry to learn about what happened. We take feedback seriously, and I have shared your comments with our hotel management to address this immediately. I'm confident they will take steps so it won't happen again. Your loyalty is important to us. We hope you choose IHG Hotels & Resorts for your future travels. Sincerely, Jenilyn J. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Katie O wrote a review Dec 2023
Townsville, Australia15 contributions3 helpful votes
Friendly welcome on arrival , reception were always welcoming. Our room was spacious, clean with ocean views The bed and pillows super comfortable. Bar staff and cocktails were great ! Great location on the esplanade with restaurants and bars only 15 to 20 mins walk
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The on-site restaurant is closed Sunday evenings but the bar is open until 9 with small dishes to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sandra V, Sales at Cairns Harbourside Hotel
Responded 23 Jan 2024
Dear ktjoshea78, Thank you for choosing to stay with us. We appreciate your positive feedback and are pleased to hear that you enjoyed your stay. We look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John G wrote a review Dec 2023
1 contribution
We had a very relaxing time over the Xmas period. The staff were all very helpful especially Richard the duty manager who upgraded us to a sea view room at no extra cost. There was a good choice for Breakfast and a free shuttle bus to the centre.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sandra V, Sales at Cairns Harbourside Hotel
Responded 23 Jan 2024
Dear S2451PVjohng, Thank you for your lovely feedback about your Christmas stay with us. We're glad to know that you had a relaxing time and that Richard and our team contributed to making your stay special. We appreciate your kind words about our exceptional service and amenities, and we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gunilla N wrote a review Nov 2023
Ytterby, Sweden76 contributions4 helpful votes
Bra hotell, stora rum, sköna sängar. Bra service. Ligger lite långt från centrum och ibland hörs flygtrafiken väldigt mycket. Utomhuspoolen är fin, men finns bara 7 solstolar. Okej frukost, men servicen på frukosten inte helt OK. Men trevligt!
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$197 - AU$241 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure cairns harbourside hotel cairns, accor cairns harbourside
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
173
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CAIRNS HARBOURSIDE HOTEL (AU$197): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Cairns Harbourside Hotel
Which popular attractions are close to Cairns Harbourside Hotel?
Nearby attractions include Crackerbox Palace (0.2 km) and Opal Art Global (0.2 km).
What are some of the property amenities at Cairns Harbourside Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cairns Harbourside Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cairns Harbourside Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Cairns Harbourside Hotel?
Yes, free parking, a parking garage, and street parking are available to guests.
What are some restaurants close to Cairns Harbourside Hotel?
Conveniently located restaurants include Cock & Bull, Cairns, Tia's Cafe in Cairns, and Tim Hei Hong Kong Cuisine.
Are there opportunities to exercise at Cairns Harbourside Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Cairns Harbourside Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Cairns Harbourside Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cairns Harbourside Hotel?
The staff speaks multiple languages, including English, Spanish, German, Japanese, Thai, Indonesian, and Filipino.