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Pullman Reef Hotel Casino

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1,774 Reviews from our TripAdvisor Community

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Showing 1,660: English reviews
Townsville, Australia
Reviewed 10 January 2014

Great room, large king beds with equally hugh pillows, spa bath that you can see the view outside or watch a movie from. The pool was lovely and warm with lots of space and sunbeds with umbrella's for cover. Free nespresso coffee in the lobby, close to all that Cairns has to offer.

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Helpful?
Thank coffeepots
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear coffeepots, Thank you for staying with us and taking the time to post your feedback. Our beds and pillows are some of the comfiest around and we have recently added the new poolside furniture with day beds and comfy sun loungers. Great to see you enjoyed! Kind regards Wayne Reynolds

Cairns, Australia
Reviewed 8 January 2014

For not the first time and certainly not the last, we enjoyed our wedding anniversary at the Pullman Reef Hotel Casino. We have done just about every year for the last 10 years and will continue to do so. The staff are excellent, the accommodation fantastic (the beds and the pillows are made for enjoying a good night rest, yes...

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Helpful?
Thank Craig T
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Craig T, Thank you so much for coming back to us time and again, it is great to see that the team and the facilities are just as good as the previous 10 years. Tamarind has also just been rewarded with a Chef's Hat from the Australian Good Food Guide, something the team are very proud of. We look...

Airlie Beach, Australia
Reviewed 8 January 2014

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Thank Cobi S
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Melbourne, Australia
Reviewed 5 January 2014

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1Thank Trinastan
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Savannah
Reviewed 5 January 2014

We spent several days at the Pullman Reef Hotel Casino, while traveling Australia this past December. The room was clean, the bathroom was spotless, bed was very comfortable, making for a pleasant home away from home. The staff was very considerate, and kind. Our journey to Cairns did not start off well, having a difficult time with the airlines, lost...

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Helpful?
2Thank Lisa H
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Lisa H, Wonderful to read that we were able to get your holiday back on track after a trying start. Thank you for your kind words about our team and their service, we take great pride in doing our best to deliver a home away from home experience. Kind regards Wayne Reynolds

Adelaide, Australia
Reviewed 4 January 2014

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Thank Gazza069
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Canberra, Australia
Reviewed 2 January 2014

Although there were issues during our stay, it was the service and dedication provided to amending these issues that made me give this establishment four stars. Checkin was efficient and we were issued with room keys and single exit tickets for the carpark which was very easily accessible. Our room on the third floor with ocean views was pleasant although...

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Helpful?
Thank Steve8010
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Steve8010, Thank you for posting your feedback, I am glad the team were able to do their best to rectify any issues you had and make the stay an enjoyable one with as little inconvenience as possible. Kind regards Wayne Reynolds

Coen, Australia
Reviewed 1 January 2014

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1Thank Rachel N
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Booker Bay, Australia
Reviewed 1 January 2014

So many hotels these days think that providing little soaps and chocolates is what star ratings are all about. Well its not! Star ratings certainly reflect the facilities available but they can't create the culture of service and how effective a site is at engaging customers. That comes from good management, strong training and employee dedication. We just spent 2...

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Helpful?
1Thank Greg N
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear nealtwo, Thank you so much for your kind words. Our team are very proud and commited to our guests and a memorable experience for them all. Great to read you enjoyed Cairns and TNQ. Kind regards Wayne Reynolds

Reviewed 31 December 2013

Stayed here over the Christmas break. Great hotel. Staff were friendly and facilities were great. I stayed with my partner who is very fussy and she didn't have any complaints. A couple of things happened which were minor: 1. Smoke alarm battery was running low and beeped at 2am in the morning. A bit annoying but hotel staff fixed it...

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Helpful?
Thank BlueChan
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear BlueChan, We do appreciate you chosing to stay with us and thank you for taking the time to post your feedback. Wonderful to see our team looked after you well. My apologies for the inconvenience of the smoke alarm and the frozen coke. Kind regards Wayne Reynolds

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $200 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Pullman Reef Hotel Casino Cairns, Queensland
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
“water view rooms are best”
 of 5 bubbles PaulyjCairns, 26 Nov 2016 | Read review
“Make sure you get the sea breeze! Preferably a few levels above”
 of 5 bubbles 424iainh, 11 Nov 2016 | Read review
“All rooms and just as good.”
 of 5 bubbles 403peteh, 6 Nov 2016 | Read review
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