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USD 168
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Room & Suite (336)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 29/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Reef Hotel Casino
Updated 29/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Nestled by Trinity inlet and cruise liner terminal, the official five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Known for our outstanding customer service and attention to detail you can relax and re-energize after exploring the stunning region. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A tranquil roof-top swimming pool for hotel guests only, gym, three restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome to discover Australian animals.
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Room & Suite (336)336
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Books, DVDs, music for children
Highchairs available
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Harbour View
Languages Spoken
English, Chinese, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
140Restaurantswithin 0.5 km
42Attractionswithin 0.5 km
2,452Reviews34Q+A100Room tips
Reviews
Traveller rating
- 1,691
- 589
- 123
- 32
- 17
Time of year
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Popular mentions
Really enjoyed our stay in a room overlooking the river. The restaurant Tamarind is outstanding, one of the best meals had for a very long time, it was world class. Public areas (bar) needs upgrading, but you can go across the road to the Pullman
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 2 days ago
Dear Anne J, Thank you kindly for taking the time to review your recent stay here with us at the Pullman Reef Hotel Casino. We are delighted to hear that you thoroughly enjoyed your room and the view overlooking the Trinity Inlet, and that your experiences in Tamarind were a highlight of your time here at the complex. I certainly hope we have the opportunity to welcome you back again to Cairns in the future. Sincerely Wayne Reynolds General Manager Hotel
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+1
Hotel's Favourite
Checking into the hotel was seamless, and we were provided a complimentary room upgrade. We found our way to the underground carpark and quickly to the room on level 6. The room was spacious, clean, and had everything that a quality hotel should have. The bed was comfortable, the bathroom was huge with an amazing double shower head (rain shower head and standard) and the spa bath was fantastic. Being able to make a decent coffee in the room (courtesy of the Nespresso machine with ample pods) was wonderful too. The facilities at the hotel were great, and we thoroughly enjoyed using the outdoor pool and spa which were clean and well maintained. There is no way that I would choose any other hotel in Cairns.
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Date of stay: February 2020
2 Helpful votes
Helpful
Response from Wayne R, General Manager at Pullman Reef Hotel Casino
Responded 26 Feb 2020
Dear Daniel R, We very much appreciate your time and feedback relating your recent stay here with us. We are delighted that you found that so many aspects of our rooms and service to a high level. I too agree that those little touches like our Nespresso Coffee machines in every room make a difference to your day. At Pullman we strive to provide a superior service experience to all our guests and am thrilled that this was extended to you. We look forward to being able to welcome you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel
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Great appointed hotel and service was exceptional. The hotel is close to the main marina with a variety of restaurants and cafes all close at hand. The room was very well appointed and some nice attention to detail and still maintaining safe COVID environment.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 2 weeks ago
Dear Voyager201856, Thank you for your review of your recent stay here with us. We are so pleased to hear that you had a wonderful time, and hope to have the pleasure of welcoming you back again in the near future. Sincerely Wayne Reynolds General Manager Hotel
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We arrived early from Port Douglas. 10am and our receptionist gave us an upgrade, so we went straight away to our room. What an amazing room, with some goodies Accor provided as well...thank you. We loved the pool area and the staff were amazing..again thank you, we will return in 2022.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 2 weeks ago
Dear youngramblers, It is so nice to hear that you had such a fantastic time here with us and thank you for highlighting the aspects that you enjoyed so much. We very much appreciate your feedback and look forward to having the opportunity to welcome you back again on your next visit to beautiful Cairns. Sincerely Wayne Reynolds General Manager Hotel
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+1
Stayed for 2 nights whilst in Cairns for the Skal International Australia National Assembly. Great Overall Hotel. Service was fantastic, awesome breakfast, very clean rooms & well maintained. Great atmosphere throughout the hotel & casino. As a hotelier myself its been a hard 12 months but well done to Wayne, Carol & the team.
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Date of stay: March 2021Trip type: Travelled on business
Helpful
Response from Wayne Reynolds, Other at Pullman Reef Hotel Casino
Responded 3 weeks ago
Dear ckwhye, Thank you so much for your very kind words. It is wonderful to read that you enjoyed your time in Cairns. Certainly has been a tough 12 months, with events like the Skal Assembly we are staring to see green shoots and we are most grateful to be able to look after you. Warm regards Wayne
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PRICE RANGE
USD 121 - USD 199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman reef hotel cairns, accor reef hotel, sofitel cairns, cairns sofitel
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
127
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Claim Your Listing Frequently Asked Questions about Pullman Reef Hotel Casino
Which popular attractions are close to Pullman Reef Hotel Casino?
Nearby attractions include Cairns Art Gallery (0.4 km), Samurai Gallery Australia (0.5 km), and Doongal Aboriginal Art Gallery Cairns (0.3 km).
What are some of the property amenities at Pullman Reef Hotel Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Reef Hotel Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Reef Hotel Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Reef Hotel Casino?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to Pullman Reef Hotel Casino?
Conveniently located restaurants include Snoogies, Bang and Grind, and Blackbird Laneway.
Are there opportunities to exercise at Pullman Reef Hotel Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Pullman Reef Hotel Casino located near the city centre?
Yes, it is 1.0 km away from the centre of Cairns.
Are any cleaning services offered at Pullman Reef Hotel Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Reef Hotel Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Reef Hotel Casino?
The staff speaks multiple languages, including English, Chinese, and Japanese.