We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Pullman Reef Hotel Casino

35-41 Wharf St, Cairns, Queensland 4870 Australia
avatar-imageavatar-imageavatar-image
Traveller (1025)
Room & Suite (559)
Videos (10)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!5% off room rate
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#3 of 68 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled by Trinity inlet and the Cruise Liner Terminal, the 5-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. With its exceptional location, this luxury Cairns hotel offers guests the ideal opportunity to explore the wonders of Tropical North Queensland. Guests staying at the luxury Cairns accommodation are 10 minutes from Cairns Airport, and a 5 minute walk from the Reef Fleet Terminal. Guests can also explore the incredible Great Barrier Reef, Daintree Rainforest & Atherton Tablelands. The Pullman Reef Hotel Casino in Cairns features 127 beautifully appointed rooms, each of these luxurious rooms has its own spa bath & garden balcony overlooking the city with mountain backdrop or water views. Choose from Superior or Deluxe rooms, Junior Suites, or for a truly unforgettable experience, choose the Exclusive or Presidential Suites. This luxury Cairns hotel has impeccable amenities with a roof-top pool, gym, 4 restaurants & bars, boutique casino and large conference spaces.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Show more
Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
On-demand films
Radio
Whirlpool bathtub
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Quiet
Languages Spoken
English, French, Chinese, Japanese
Hotel links
Special Price:5% off room rate

Location

35-41 Wharf St, Cairns, Queensland 4870 Australia
Pullman Reef Hotel Casino
0Reviews36Q+A100Room tips
Traveller rating
  • 1,786
  • 618
  • 132
  • 36
  • 20
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Marzena wrote a review Yesterday
London, United Kingdom1 contribution
Wonderful property, spacious rooms and fantastic views of the inlet. The staff exceeded our expectations, Megan upgraded us to a beautiful suite and Michael made sure we haven’t run out of bubbly. 5 star service from start to finish, will definitely be back! Highly recommend.
Read more
Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded yesterday
Dear Go58646632316 We very much appreciate your fantastic comments regarding your stay at the Pullman Reef Hotel Casino. We are delighted that you had such a memorable experience. Thank you for positively highlighting our wonderful staff. All of our staff get to see our reviews. We look forward to welcoming you back again soon. Sincerely, Wayne Reynolds General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
tcc1056 wrote a review Jan 2024
New York City, New York93 contributions53 helpful votes
Hotel's Favourite
Booking was last minute given the cyclone that hit Port Douglas. The Tripadvisor rating was spot on. Great hotel, great location, great pool, great workout room (the first Peloton of the trip) and great service.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Upgrade to a corner room - well worth it
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 10 Jan 2024
Dear tcc1056, Thank you so much for your wonderful review. It's great to hear that you had a lovely time here with us, and liked our new Peloton bikes in our gym. Again thank you for your time, and we look forward to having the pleasure of welcoming you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Radek L wrote a review 10 Apr
1 contribution
This was by far the best hotel experience we've ever had! We were welcomed and looked after throughout our stay by simply exceptional team. We've truly had a six-star experience! Nothing was ever too much to ask and Michael ensured that we all had what we needed, and more. Megan surprised us with an upgrade when we've mentioned how special the occasion for the stay was, and Agatha went above and beyond to accommodate all our queries, planning our stay and event to the very detail. We couldn't thank everyone enough. It's a great place to stay, with a professional and lovely team that simply brings the experience to the next level!
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded yesterday
Dear radekl873, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback and thank you for highlighting the service you received from our staff, we will pass your comments on to them. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back to the hotel again. Sincerely, Wayne Reynolds General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sally P wrote a review 10 Apr
5 contributions2 helpful votes
+1
From the moment I arrived at the pullman I was impressed. I got in at 1030 and never expected a room to be ready but it was. Check in was smooth and easy! My room was a king room with spa bath and I scored a corner room with a large balcony. The room was clean, well equipped with everything I needed, plenty of space to work and relax and spacious. The bath towels are big and fluffy and the added bonus of the robes was fantastic. The pool and gym were great. Plenty of equipment in the gym and the pool was very inviting! Great temperature and facilities. The bed and pillows were super comfortable. I didnt really have plans to return to Cairns anytime soon but now I am keen to bring my partner back and share this hotel experience with him. Great work to the team at the Pullman, I am very impressed and look forward to returning one day soon.
Read more
Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded yesterday
Dear Sally P, Thank you so much for your wonderful review. It's lovely to hear that you had such a fantastic time here and we agree the big fluffy towels are super comfy, we are also glad so many aspects of your stay were highlighted. We really do appreciate your comments and recommendations. Again thank you for your time, and we look forward to having the pleasure of welcoming you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Billbis2014 wrote a review Mar 2024
Melbourne, Victoria, Australia8 contributions3 helpful votes
Can not fault this hotel, from check in to check out, staff,rooms,breakfast all excellent, the location is close to everything, the hotel casino's bistro Flinders was great value but plenty other restaurants within walking distance, will definitely stay here again.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 1 week ago
Dear Billbis2014, Thank you for your lovely review of your recent stay here with us. We are delighted that you enjoyed so many aspects of your time here with us. We look forward to having the opportunity to welcome you back again soon. Sincerely, Wayne Reynolds General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Susie L wrote a review Mar 2024
Sydney, Australia6 contributions2 helpful votes
This is by far the stand out hotel in Cairns. Located in the heart of the city and within walking distance of everything. The rooms are spacious with the decor suited for the tropical environment. The service if first class from when you arrive, to Housekeeping and the security team that welcome you to the casino.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 6 Mar 2024
Dear susie1824, Thank you so very much for taking the time to review your 5 star stay with us. We are thrilled that you had such a memorable experience and found our staff so welcoming and professional! I will certainly pass this onto the team. We look forward to welcoming you back to stay again soon, for another relaxing visit in luxury. Sincerely, Wayne Reynolds General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Todd C wrote a review Feb 2024
1 contribution
Great location, and nice room. Great bath and shower and separate commode room with a sink. The air was problematic in two rooms as we were moved from one due to the issue. The air would not shut off even when significantly cooler than the setting. Engineering agreed and needed a part to fix it. We were moved to another room where the air still malfunctioned getting very warm overnight. The worst issue though was a stolen prescription medicine from my bag. The missing Rx was the only one anyone would want (valium) while the rest were left in my bag. Staff insisted that I lost the Rx or misplaced it, but I am confident it was with my others. Not ok.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 7 Mar 2024
Dear G4824LPtoddc, My sincere apologies for the inconvenience caused to you during your stay. I can assure you that we take the matter very seriously and have conducted a thorough investigation into the missing medication. Our team member of 15 years who serviced your room has advised that there was no contact with your medication. I am more than happy to discuss with you personally, please feel free to contact me on hotelgm@reefcasino.com.au. My apologies again for the inconvenience caused. Kind regards, Wayne
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
KimS5626 wrote a review Feb 2024
Chappaqua, New York10 contributions2 helpful votes
The hotel is dated and did not meet our expectations. The room is spacious and the bed was comfortable but it smelled musty. We spoke to the front desk and they offered to have a machine brought up to “air out the room” but it never happened. Honestly, if I planned to be here for more than 2 nights I would have switched hotels
Read more
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 6 Mar 2024
Dear KimS5626, Thank you for taking the time to review your recent stay with us. I am sorry that your experience with the room quality did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience and product for every guest; therefore your feedback is very important to us. We very much appreciate your comments as this is how we improve on what we already delivery. Again thank you for your time and we hope we will have the pleasure of welcoming you back in the future. Sincerely, Wayne Reynolds General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
BrianTheTraveler77 wrote a review Feb 2024
Arlington, Texas152 contributions162 helpful votes
This hotel bills themself as a 5 Star Hotel so that is how I will rate it - against other 5 Star hotels . First of all the only person who has any sense of 5 star service is the Concierge (Matt) who was incredible and probably would be a better General Manager than the one they have. No bell service (other than Matt), only a coffee shop in hotel (usual bad casino food choices in the casino). Room was generally clean down the middle while baseboards and walls were gross and probably have never been cleaned. Hotel location is excellent t close to restaurants and bars. If this hotel billed themselves as a 3-star hotel (which is what they really are) Inwould give them 4.5 stars but since they bill themselves as 5 star (which is laughable) they get 3
Read more
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 14 Feb 2024
Dear Brian The Traveller77, Thank you for taking the time to post your feedback, I am sorry that we did not meet your expectations on this occasion. I do recommend that should you come across something that is not right with your room, please let our Manager on Duty know (or Matt) and we would get one of our team up to rectify it as soon as possible and if we couldn't fix it we would move you to another room. Things do go wrong from time to time and the team are not perfect and do miss things occasionally. We are happy to rectify this as quickly as we can to make your stay more enjoyable. It is a shame that you didn't take the opportunity to try one of our other 3 restaurants, you might have enjoyed them before writing them off without having tried them. Matt is a superstar as you say, as are the rest of the team who do their best everyday to look after our guests. Best regards, Wayne
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Michael L wrote a review Jan 2024
Tully, Australia43 contributions14 helpful votes
On arrival staff was very friendly checking in. Parking was like most under cover can be very tight pending what type of vehicle one has. Room was nice and tidy very spacious, clean, modern, décor was nice very private. Beds where very comfortable, can't say much about the pillows a little to hard for me, though everyone is different. Was only an overnight stay so can't really say much.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Wayne Reynolds, General Manager at Pullman Reef Hotel Casino
Responded 2 Feb 2024
Dear MichaelL807, Thankyou for taking the time to review your recent stay here with us. We are thrilled you enjoyed your experience. Just a note for your next visit, we have a pillow menu in all rooms so you can order any pillow to your particular liking so you will have a comfortable nights sleep. Thank you again and we hope we have the opportunity to welcome you back again in the cuture. Sincerely Wayne General Manager Hotel
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Write your review
What was your hotel experience like?
Write a review
Share your best travel photo
Let the world see your hotel experience through your eyes.
Post a photo
Get quick answers
Ask fellow travellers and hotel staff your top questions.
Ask a question
Not the right property for you?
There are more places to choose from in the Cairns area.
PRICE RANGE
AU$254 - AU$329 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pullman reef hotel cairns, accor reef hotel, sofitel cairns, cairns sofitel
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
127
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

PULLMAN REEF HOTEL CASINO (AU$254): 2024 Prices & Reviews (Cairns) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Pullman Reef Hotel Casino
Which popular attractions are close to Pullman Reef Hotel Casino?
Nearby attractions include Cairns Art Gallery (0.4 km), Doongal Aboriginal Art Gallery Cairns (0.3 km), and Ultimate Party Bus (0.5 km).
What are some of the property amenities at Pullman Reef Hotel Casino?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Reef Hotel Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Reef Hotel Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Reef Hotel Casino?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Pullman Reef Hotel Casino?
Conveniently located restaurants include Snoogies, Falafellicious, and Orient Express Sushi Train.
Are there opportunities to exercise at Pullman Reef Hotel Casino?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Pullman Reef Hotel Casino located near the city centre?
Yes, it is 1.0 km away from the centre of Cairns.
Are any cleaning services offered at Pullman Reef Hotel Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Reef Hotel Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Reef Hotel Casino?
The staff speaks multiple languages, including English, French, Chinese, and Japanese.