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Pullman Reef Hotel Casino

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#2 of 66 Hotels in Cairns
Certificate of Excellence
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1 room 2 adults 0 children
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Pullman Reef Hotel Casino
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1,831 Reviews from our TripAdvisor Community

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Showing 1,714: English reviews
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Hong Kong
Reviewed yesterday NEW

we book the junior suite with spa, we arrived the hotel at 8am, luckily we can have our room at that early morning, we can have a break before we explore the city. Just 5 mins walk to the pier surrounding with many restaurants. We haven't try the restaurant at our hotel, as we have many choices nearby. The Chinese...

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Helpful?
Thank fannymama
Weipa, Australia
Reviewed 2 days ago NEW

Location location location. Rooms are neat but small, mini bar prices are through the roof. Nice robe and slippers in the cupboard. A little outdated. Bit expensive for whats on offer but it's a casino. Concierge and baggage service is available if they could be bothered.

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Helpful?
Thank kryds
Reviewed 3 days ago NEW

The rooms were awesome, the gym facilities were adequate for a venue of its size, but the best thing about it is the integration with the casino and other entertainment options. The rooms were good size and what I would say as 'value for money' the only girpe I had was a slight smell from the shower room (if you've...

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Helpful?
Thank gregf674
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear gregf674, Thank you so much for taking the time to review our hotel. I very much hope that we have the opportunity to welcome you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

London, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed here as part of our honeymoon. Really helpful concierge Matthew Evans deserves a mention. We chose a room with a view of the sea which was worth the extra money and it was gorgeous; really spacious and just what we wanted / needed after a night on the Greyhound. Comfy beds, jacuzzi bath tub, free items in the...

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Helpful?
Thank JLo-on-the-go
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jlo-on-the-go, Thank you so much for choosing to stay with us. I am so very pleased you enjoyed all the inclusions that we provide with our rooms. Our greatest hope is that our guests do not need to worry about anything during their stay, our team are here to look after you and our inclusions mean that all you...

Brisbane, Australia
Reviewed 6 days ago NEWvia mobile

This is a first class hotel. The reception staff were exceptional. Checkin was fast and received a room upgrade to a junior suite. Originally booked for 3 nights and then extended another 3. Well appointed rooms with great service. Friendly staff. Beautiful pool however the lounges need to be upgraded as were torn and tatty. Excellent complementary breakfast. I would...

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Helpful?
Thank Lindsay B
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Lindsay B, Thank you so much for your review, I am delighted you enjoyed your stay so much you stayed even longer. Please do come and stay with us again soon! Sincerely, Wayne Reynolds General Manager Hotel

Townsville, Queensland, Australia
Reviewed 1 week ago

Start your day with an exceptional breakfast, one of the best I've seen in Australia. Then enjoy and nice, clean room and/or clean swimming pool and gum. The night could be filled up with some healthy gambling or their warm 360 bar. They also have live music and you can enjoy your drink in a colorful environment.

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Helpful?
Thank Babak A
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Babak A, I am delighted you enjoyed your stay. I am so pleased that you experienced both the luxury and fun we have here at the Pullman Reef Hotel Casino during your stay. We try to take care of all the little things so that all you need to do is relax and enjoy. I very much hope we...

London, United Kingdom
Reviewed 1 week ago

We first arrived very early in the morning, we were greeted by lovely member of staff from concierge called Matt who took our cases for us and told us where to go and where not to go - he also made some reservations for us there and then. Our room wasn't ready due to the time we got there so...

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Helpful?
Thank LJPAJF
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear LJPAJF, Thank you for choosing to stay with us. It sounds like you had a wonderful stay in Cairns! I will pass on your kind words to Matt. Thank you so much for taking the time to review us and hope we can welcome you again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Cairns, Australia
Reviewed 1 week ago via mobile

The beds are comfortable as are the pillows. The room is dark. So great for a great nights sleep. They can accommodate for kids with a rollaway bed. Great location. Great inclusions for Accor members too.

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Helpful?
Thank AmandaC12
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear AmandaC12, Thank you for your review, I am so pleased that you enjoyed your sleep. Thank you for your loyalty we love our Le Club and Accor Plus members staying with us. I very much hope we have the opportunity to welcome you again soon. Sincerely, Wayne Reynolds General Manager Hotel

Upper Coomera, Australia
Reviewed 2 weeks ago

Arrived to comp upgrade due to ACCOR membership, bottle of champagne and room upgrade. Couldn't fault room car parking included casino downstairs open 24 hours close to all the city within walking distance lots of dining options tours can be organised with the many operators located around the hotel or at concierge

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Helpful?
Thank 449kylenet
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear 449kylenet, Thank you so much for your review, wonderful to know that you enjoyed your stay. Please let me know if I can ever assist to make your stay more comfortable in the future. Sincerely, Wayne Reynolds General Manager Hotel

Los Angeles, California
Reviewed 2 weeks ago

I don't know about the hotel, but the Casino offers all the table games and loads of pokies (slot machines). If you like to gamble this is surely your place. The set up reminded me of Las Vegas style casino

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Helpful?
Thank TravelinAlan
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear TravelinAlan, Thank you so much for your email, I am delighted that you enjoyed your visit to the complex. Sincerely, Wayne Reynolds General Manager Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $235 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, ACCOR, Hotels.com, Priceline, Agoda, Travelocity and Jetsetter so you can book your Pullman Reef Hotel Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Pullman Reef Hotel Casino Cairns, Queensland
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Luxury Hotel in Cairns
#2 Romantic Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
12 questions
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room at high floor, junior suite”
 of 5 bubbles fannymama, 22 Feb 2017 | Read review
“Better off booking a nicer place close by for the same price or less”
 of 5 bubbles kryds, 21 Feb 2017 | Read review
“I only was there for the casino”
 of 5 bubbles TravelinAlan, 3 Feb 2017 | Read review
“aim for the mangrove water view”
 of 5 bubbles 610JohnC, 17 Jan 2017 | Read review
“Sea View Rooms are the best, especially when a Cruise Ship is in Port”
 of 5 bubbles adrianb595, 16 Jan 2017 | Read review
5 of 5