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Hilton Cairns

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#6 of 68 Hotels in Cairns
Certificate of Excellence
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2,018 Reviews from our TripAdvisor Community

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Showing 1,809: English reviews
London, United Kingdom
Reviewed 13 January 2015

So I arrive at 1am after my flight in from Guam and am advised that there is only paid parking, either valet $15 per day or $9 per exit, which I thought was acceptable so I took valet as I would need access to my vehicle through the day. At 10am on Monday 12th January I called for my car...

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Helpful?
10Thank wilrc1
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review of Hilton Cairns. We were obviously very sorry to hear of your experience with your vehicle. I do thank you for making contact with us directly as we do take these comments very seriously and so that we could then review our security footage which we have since been through in great detail...

Townsville, Australia
Reviewed 13 January 2015

I have always wanted to stay at the Hilton in Cairns. Bit disappointed, it may have the name Hilton on the front but the service and quality of the rooms were not up to Hilton standards. Our room had a stale smell about it, mainly from the Aircon. Bathrooms were modern and very nice. I probably have been use to...

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4Thank Mark B
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for taking the time to post a review on Trip Advisor. I was extremely disappointed to read your comments. It is important to receive feedback from our guests to ensure that our standards are maintained, if not improved upon. Please be assured that your feedback will be communicated further with our heads of department. Again, thank...

Bogota, Colombia
Reviewed 11 January 2015

hotel is very well located. Room (ocean view) was nice and modern. Breakfast is recommended. The downside was the housekeeping. It was terrible, the room was almost the same as it was before we left in the morning. We had two rooms and both were on the same condition.

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3Thank Pedroav12
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your review following your recent stay at Hilton Cairns. Hilton Cairns is a five star hotel and we strive to deliver excellence in a family friendly environment. We are pleased to hear your enjoyed some aspects of your stay and thank you for your recommendation of the buffet breakfast which I am glad you enjoyed....

Hastings Point, Australia
Reviewed 7 January 2015

Arrived early and room not ready, however staff were quick to get the room finished and us in it. Lovely room on the 7th floor giving us uninterrupted views of the Casino, The Esplanade and right out over the bay to the airport. Stayed for 3 nights with breakfast included. Staff very helpful however signage to the hotel is poor...

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1Thank Vicki H
John L, General Manager at Hilton Cairns, responded to this review

Dear Vicki Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your 3 night Hilton Cairns experience with a particular emphasis on the wonderful views. Thank you again for your feedback, we look forward to your next visit with us and hopefully you can stay a little longer next time. Yours sincerely, John Lucas General...

Cairns, Queensland, Australia
Reviewed 7 January 2015

I enjoyed my stay at the hotel, it was very comfortable in the best location you can get in Cairns. Food was top notch and staff extremely professional and helpful. The only negative thing that i could say about the hotel is that although its still 100% serviceable its starting to show its age, but it did not effect my...

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1Thank Andy G
John L, General Manager at Hilton Cairns, responded to this review

Dear Andy Thank you for the Tripadvisor review. It’s great to read that you’ve enjoyed your stay – with a particular emphasis on the location, food and professional team I’m very lucky to have a great warm team working here at Hilton Cairns and I appreciate your kind words and feedback which I will be sure to pass on. I...

Cairns, Australia
Reviewed 7 January 2015

The location is fantastic and it does not matter if you have water or city views. Mondo's underneath does fantastic dacquaris and fajitas. The new italian restaurant is worth every cent. Concierge are busy but very helpful. If possible become a Hilton member to enjoy the lounge. Extremely close to the reef fleet terminal if you are going to do...

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Thank Travelgypsyisme
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review and your wonderful feedback. We are pleased that you enjoyed the views from the rooms and location. The location of the hotel is ideal as it is close to the Great Barrier Reef Departure Terminal and also very closer to all attractions and restaurants. I also thank you for your favourable feedback...

Hong Kong, China
Reviewed 6 January 2015

Stayed here for 3 nights through Christmas and enjoyed it ever so much. Its location on the waterfront is perfect for everything in Cairns, jsut steps away from the piers for trips to the reefs and outlying islands, restaurants on the Broadwalk and the Esplanade, and yet it is away from the crowd even during the holiday season. We were...

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Thank Cletus L
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your Christmas experience and time in Tropical Nth Qld. Your feedback and comments on the great service and hotel’s breakfast buffet is greatly appreciated and I am delighted you enjoyed it. We thank you for your feedback and hope you will consider staying a...

Australia
Reviewed 6 January 2015

I quite enjoy staying here and normally get a sea view room. The service is always great and helpful. The location is convenient with many restaurants just around the corner, If you need to get to the reef fleet it is just down the boardwalk and almost visible depending which room you get. Rooms are quiet and the sea breezes...

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Helpful?
Thank BT_Aloha
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review and your wonderful feedback regarding our service and wonderful location. The location of the hotel is ideal as it is close to the Great Barrier Reef Departure Terminal and also very closer to all attractions and restaurants. Thank you again for your feedback, we look forward to your next visit with us....

Norwich, United Kingdom
Reviewed 5 January 2015

We really enjoyed our 3 nights here - it was great just to be able to wander along the broadwalk past the numerous restaurants and bars into town, great atmosphere especially after dark. The room was really comfortable and that staff great, with the exception of the grumpy guy who checked us in on a Sunday evening and the fact...

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Thank JandG1357
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the review of Hilton Cairns via Tripadvisor. I see you are a long way from home - I certainly hope you managed to experience a lot of what the tropical north has to offer. It was a pleasure to have you as our guests for the 3 nights in December. I was pleased that you...

Bucks
Reviewed 5 January 2015

Overlooking the quay and next to the main Boardwalk into Cairns. Lovely views from our balcony - across the water to the rainforest.....floors 4 and upwards on the water side were best. Each evening at dusk we sat on the balcony and watched the fruit bats fly past in their hundreds to the rainforest. ( they spend their days hanging...

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1Thank shbucks
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for the review via Tripadvisor. I’m pleased to read that you’ve enjoyed your Hilton Cairns experience, in particular the evenings on your balcony. It really is a wonderful way to finish the day. I hope we’ll have the opportunity to welcome you back again soon. Yours sincerely, John Lucas General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $159 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hilton Cairns Queensland
Hotel Style:
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#5 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
24 questions
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Questions? Get answers from Hilton Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can upgrade to Lake view for a price-worth the view”
 of 5 bubbles N1409PQpaulg, 17 Jan 2017 | Read review
“tough to get”
 of 5 bubbles amoskeato45, 13 Jan 2017 | Read review
“Go see Crystal for breakfast at Simply Italian”
 of 5 bubbles Mtek1, 10 Jan 2017 | Read review
“Go for the executive suite if you can.”
 of 5 bubbles katherinecY3789EB, 7 Jan 2017 | Read review
“We liked the water-side view”
 of 5 bubbles Jspek, 5 Jan 2017 | Read review
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