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Hilton Cairns

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#7 of 64 Hotels in Cairns
Certificate of Excellence
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Hilton Cairns
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2,127 Reviews from our TripAdvisor Community

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Showing 1,905: English reviews
Warwick, Australia
Reviewed 21 June 2015

Have stayed here many times and it never disappoints. Staff are always excellent, and keen to help. The pool is a great feature...refreshing after a day of business or tourist tours. Great location. Handy to May restaurants. Casino next door. The wharf to catch the ferries to green island etc are very close by

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Helpful?
Thank Ross H
John L, General Manager at Hilton Cairns, responded to this review

Dear Ross Thank you for your feedback regarding your stay with us and for returning back to us. I am so pleased that you enjoyed your stay and you found the team to be so friendly and helpful. I’m very lucky to have a great team working here at Hilton Cairns and I appreciate your kind words and feedback. We...

Geelong, Australia
Reviewed 20 June 2015

Have stayed at this Hilton on average two times a year,, somehow, i always seem to end up in the same room which is now a bit dated and could do with some upgrades, shower over the bath, comfortable bed and small verandah to relax on, good club room with evening drinks and breakfast.

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Helpful?
Thank David S
John L, General Manager at Hilton Cairns, responded to this review

Dear David Thank you for the review of Hilton Cairns via Tripadvisor. I was delighted to read that you return back to us on average, twice a year - thank you. The Executive Lounge team will be delighted to read your kind words and feedback and I will be sure to pass this on. It is our goal to ensure...

Reviewed 20 June 2015

We had a Spa room on the 8th floor for one night and paid extra for a mountain view - and the view was fantastic. The spa itself was good for one person, but the toilet arrangement was a bit strange as you had to lean over the spa to draw down a blind for privacy. Location wise it was...

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Helpful?
Thank Denny L
John L, General Manager at Hilton Cairns, responded to this review

Dear Denny We very much appreciate you taking the time to post your feedback on your recent stay with us. I’m pleased to read that you’ve enjoyed your view from your room so thank you for your kind words. I apologise that you were not totally satisfied with your bed and mattress on this occasion. We regularly receive positive feedback...

Surfers Paradise, Australia
Reviewed 18 June 2015

The negatives. Arrived late afternoon, on check-in we were told we had a 2 x Double Bed Room instead of the King Bed as per the confirmation sheet. Room wifi not working however we were told this on check-in and offered in-house computer access. Okay, not a problem. Then found when we entered the room that the rubbish bin in...

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Helpful?
Thank Rita-Marie Y
John L, General Manager at Hilton Cairns, responded to this review

Dear Rita-Marie Thank you for your very extensive review. I was absolutely delighted to read your review on Tripadvisor regarding your recent stay at Hilton Cairns. As our guest, your feedback about your experience is vitally important to our business. I am pleased that you enjoyed your stay at the Hotel and that the team members provided such a memorable...

Weipa, Australia
Reviewed 16 June 2015

Restuarant at hotel, Donnini's was amazing and service awesome. Will go back for dinner even if not staying at hotel. Would stay again at hotel but would tell staff a couple of things that not happy with on arrival not after stay. Nice wkend overall for a quick romantic trip.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Belinda L
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. It’s great to read that you enjoyed your stay and in particular your amazing dinner in Donnini's which is great to hear. As our guest, your feedback about your experience is vitally important to our business. I am so pleased that you chose Hilton Cairns to spend your romantic weekend away. I...

Cairns, Australia
Reviewed 16 June 2015

I am a local who decided on a night on the town so I looked for a reasonably priced Hotel. WOW was I pleasantly surprised. We were greeted by courteous and friendly Staff before being assigned to our room. Room was spacious even with 2 double beds, very clean and well decorated. Smoking was permitted on the balcony which was...

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1Thank 54cheza
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. It’s great to read that you enjoyed your stay with us – with a particular emphasis on our courteous and friendly staff. I also thank you for your favourable feedback regarding our restaurant Mondo Café Bar & Grill, located on the waterfront. As our guest, your feedback about your experience is vitally...

Cairn, Australia
Reviewed 15 June 2015

Very close to pier for dive expedition, but very expensive, had to pay to rent towels for scuba diving trip. Close to dining downtown can walk in less than 5 minutes. Bar closes very early, but view from room was beautiful.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Mark H
John L, General Manager at Hilton Cairns, responded to this review

Dear Mark Thank you for your feedback regarding your stay with us. I am so pleased that you enjoyed the hotel's central location and wonderful views from your room. We are in a convenient location with the benefit of the Reef Fleet Terminal adjacent the hotel. I look forward to welcoming you back again next time. Yours sincerely, John Lucas|...

London, United Kingdom
Reviewed 15 June 2015

We really enjoyed our stay here as it came in the middle of a tour of Australia, we stayed for 4 nights and it was a real tonic. We had a lovely room overlooking the water and the facilities and staff were very good. Particularly useful was the facility of a bag of laundry for only $20. The food in...

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2Thank Yvonne H
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for your feedback on your recent stay with us. It is always a pleasure to receive positive comments on the hotel. I am glad to hear that you enjoyed your 4 night stay with us. We thank you for your feedback and hope you will consider staying a little longer with us next time you visit...

Glasgow, United Kingdom
Reviewed 13 June 2015

We loved our 5 night stay here, and would highly recommend it to anyone looking for a hotel in Cairns. The staff were friendly and couldn't do enough to help! Our executive room was large and well equipped, with a particularly comfortable king bed. See photos for an idea of room layout. A spectacular feature of the rooms is a...

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2Thank so3003
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller, Thank you for taking the time to leave feedback following your recent stay at Hilton Cairns. I’m so pleased to read that you enjoyed your 5 night stay overall and the location, central to tourist attractions and the Great Barrier Reef departure terminal. We focus a great deal on the helpfulness of our team members and it is...

Jacksonville Florida
Reviewed 13 June 2015

Stayed for a week nice staff but to many extra charges and needs some work to be top notch. Firstly parking $9 per exit not per day but every time you leave there garage. Extra charge for water view and upper floors. Breakfast meal could be improved with a egg station and some menu variation as I said not bad...

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Helpful?
2Thank epperhart60
John L, General Manager at Hilton Cairns, responded to this review

Dear Traveller Thank you for the Tripadvisor review. I appreciate your constructive feedback regarding your recent stay with us. I apologise that you were not totally satisfied with your stay on this occasion. Our charges for car parking are monitored on a regular basis to ensure they are kept in line with the current local market. I sincerely apologise for...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, alfresco dining at the award-winning Mondo Café Bar and Grill on the waterfront, or discover authentic italian flavours at "Donninis "Simply Italian". Experience modern, tropical, paradise today! ... more   less 

Additional Information about Hilton Cairns

Address: 34 Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $178 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cairns 5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Cairns Hotel Cairns
Hilton International Cairns
Cairns Hilton International
Hilton Cairns Queensland
Hotel Style:
#3 Business Hotel in Cairns
#3 Spa Hotel in Cairns
#6 Romantic Hotel in Cairns
#6 Luxury Hotel in Cairns
#12 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cairns staff and other travellers.
24 questions
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Questions? Get answers from Hilton Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for an executive room, top floor with lounge access”
eblac, 19 Apr 2017 | Read review
“Exec lounge if you can afford it”
Simla10, 17 Apr 2017 | Read review
“Communication is key here, contact them early in your planning, you will not be disappointed.”
toddg853, 14 Apr 2017 | Read review
“Promenade view. And one not near the swimming pool”
bogaz1, 11 Apr 2017 | Read review
“Choose the Trinity Inlet view it was great to wake up to every morning”
R4734BGsimones, 9 Apr 2017 | Read review
5 of 5