Hilton Cairns
2,912 reviews
#20 of 67 Hotels in Cairns
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34 Esplanade, Cairns, Queensland 4870 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 157
Free cancellation until 29/08/21
USD 151
Priceline
Booking.comUSD 157
StayForLong
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Full view
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360
Panoramas (14) Room & Suite (696)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cairns
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#20 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine new bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. Stay connected with the latest technology in the fully-equipped business centre. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover authentic italian flavours at Simply Italian. Experience modern, tropical, paradise today!
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Full view
Property amenities
Paid private parking nearby
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Kids' meals
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
On-demand films
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Marina View
Languages Spoken
English, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
180Restaurantswithin 0.5 km
50Attractionswithin 0.5 km
2,912Reviews44Q+A100Room tips
Reviews
Traveller rating
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- 91
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Popular mentions
My husband and I really enjoyed our stay at the Hilton. The staff were absolutely incredible, so friendly and welcoming. Before staying I read reviews that mentioned the hotel didn’t live up to people’s expectations of the Hilton brand and that fair enough, however, upon experiencing it myself I found the Spa room we stayed in was clean and had everything we needed for our 4 night stay. That said, we are also not the type of travellers that spend at lot of time in the hotels/resorts itself while on holidays and we tend to get out and explore Our package included daily breakfast which was à la carte and we enjoyed everything on the menu. We would definitely stay at Hilton Cairns again.
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Date of stay: March 2021Trip type: Travelled as a couple
Helpful
Response from Kristy Williams, Marketing at Hilton Cairns
Responded yesterday
Dear shellroberts1 Thank you for taking time to leave your review and feedback on Tripadvisor. I would like to thank you for your positive comments on our incredible team; please know that I have already shared your feedback with them! It was also pleasing to read your comments on the cleanliness of your room.... Hilton Cairns actively participates in Hilton's Global CleanStay Program, focussed on ensuring we deliver the highest levels of hygiene and sanitisation for our guests and our team. It is also lovely to read you enjoyed our central location and were able to get out & about and discover the city of Cairns! Thank you again - we hope you choose to stay with us again in the near future.
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Great facilities- pool, table tennis, pool volleyball and giant chess. Great location in marina- lots of restaurants, close to parks and the lagoon. No need to take a taxi. Very nice views from the room.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Kristy Williams, Marketing at Hilton Cairns
Responded yesterday
Dear panoramabetty Many thanks for leaving your comments and perfect score on Tripadvisor. We get many positive comments on our large, lagoon style pool and all the fun activities we have for guests around the pool. Similarly, we also get many, many comments on our central location in the city, being an easy stroll to almost any attraction you are looking to enjoy. Thank you again for taking the time to leave your comments and we look forward to seeing you again at Hilton Cairns.
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Positives - friendly and helpful staff at reception. Good location next to Marina. Pool and gym facilities are good. Negatives - room service was very slow and often forgot part of our order. Breakfast was a disaster. Waiting for an hour to be served breakfast. They improved waiting time towards the end of our holiday by serving hot breakfast Buffett style with servers- much quicker. But gave up on breakfast with a screaming toddler a couple of times. Room was old and tired. Mattress was so old it had a dip in the middle. Reception organised another room for us however the second room had wet carpet outside bathroom. If you are booking the Hilton Carins thinking you are booking a high end hotel don’t bother. This is a three star hotel at best.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from Kristy Williams, Marketing at Hilton Cairns
Responded 2 days ago
Dear Jess Many thanks for taking the time to leave your comments here on Tripadvisor. Firstly thank you for your comments on the Front Desk Team....we invest a lot of time into training & development of team members and it is pleasing to read your interactions with them were great. With regards to our location we certainly are lucky to be so centrally located yet right on the waterfront and just a couple of minutes' walk to many attractions including the Reef Boat Terminal. I was disappointed however to read your comments on breakfast .... we acknowledge the first couple of days over Easter was too slow in breakfast and as you quite rightly mentioned, we changed to a more buffet style to help guests enjoy breakfast in a timely manner. I have also sent your comments on your room and mattress to both Engineering and Housekeeping so that we may ensure we maintaining our rooms to the high standards you exepct. We hope you will choose to visit Hilton Cairns again, and see the changes we have implemented.
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We were very disappointed with our stay at the Hilton Cairns... and im not one to complain!. The room was worn out. Carpet was about 5 years past its used by date (see photo). Air con duct was filthy (see pic) and generally the room felt dirty.
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Date of stay: April 2021
Value
Rooms
Service
Helpful
Response from Kristy Williams, Marketing at Hilton Cairns
Responded 5 days ago
Dear philboyle1968 Many thanks for taking the time to leave your feedback here on Trip Advisor. I was disappointed to read your comments and I do understand your frustrations. Firstly, I would like to let you know I have shared your feedback with both Housekeeping and Engineering, so they may immediately look at the points you have raised. Hilton Cairns participates in Hilton's Global CleanStay Program, and we are very focused on ensuring we deliver the highest levels of sanitation and hygiene for our guests. Once again I do apologise if we fell short of the high standards you expect from Hilton Cairns, and we hope to welcome you back in the future to see the improvements we have made.
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We loved our stay at the Hilton Cairns and will return when we can. Great deal on very nice accommodation and it’s in such a good location on Cairns inlet near restaurants, Casino, boat trips, Cairns lagoon pool and the city centre. It’s also only a few blocks to the Cairns Aquarium, Rusty’s Market and Cairns Central shopping centre. I really liked the gardens on each level which made it look very tropical. Breakfast was included and was very nice though staff are very busy with COVID restrictions but that can’t be helped these days. The staff were lovely and when I left some clothes in the wardrobe, they were promptly posted to me which was great!
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Date of stay: April 2021
Rooms
Cleanliness
Service
Room Tip: Overlook the inlet if you can particularly in an end room.
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Helpful
Response from Kristy Williams, Marketing at Hilton Cairns
Responded 5 days ago
Dear GlendaA251 Thank you so much for taking the time to leave your comments and review on Tripadvisor. It is always a pleasure to read reviews such as yours.....! Hilton Cairns is ideally located, easy to walk to all the attractions you visited and so much more. What was really lovely was to learn you had been able to enjoy the tranquillity of the lush, rainforest atrium in the heart of the hotel. What a lovely place to just take a few moments and unwind. Please be assured I have already passed your comments on to my colleagues, and we very much look forward to welcoming you back to Hilton Cairns in the future.
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PRICE RANGE
USD 111 - USD 157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cairns hotel cairns, hilton international cairns, cairns hilton international
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
262
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Claim Your Listing Frequently Asked Questions about Hilton Cairns
Which popular attractions are close to Hilton Cairns?
Nearby attractions include Cairns Esplanade Lagoon (0.4 km), Esplanade Boardwalk (0.4 km), and Cairns Museum (0.5 km).
What are some of the property amenities at Hilton Cairns?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cairns?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Cairns?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Hilton Cairns?
Yes, a parking garage and paid private parking nearby are available to guests.
What are some restaurants close to Hilton Cairns?
Conveniently located restaurants include Snoogies, Piato, and Tha Fish.
Are there opportunities to exercise at Hilton Cairns?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hilton Cairns located near the city centre?
Yes, it is 0.9 km away from the centre of Cairns.
Are any cleaning services offered at Hilton Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Cairns?
The staff speaks multiple languages, including English and Japanese.