Hilton Cairns
34 Esplanade, Cairns, Queensland 4870 Australia
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USD 280
Free cancellation until 20/08/22
USD 279
Free cancellation until 20/08/22
USD 279
Free cancellation until 20/08/22
TravelocityUSD 279
PricelineUSD 280
FindHotelUSD 279
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Room & Suite (823)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 07/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Cairns
Updated 07/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#23 of 70 hotels in Cairns
Location
Cleanliness
Service
Value
Located in the heart of the city, the Hilton Cairns hotel is the perfect base for exploring the diverse wonders of this truly unique region, famous as the meeting place of two natural wonders, the Great Barrier Reef and World Heritage Rainforest. Our modern and inviting Cairns hotel rooms and suites are luxurious oases of comfort and convenience, offering pristine bathrooms and spacious balconies with views of Trinity Inlet or Cairns Esplanade and the unique cityscape and blue-green mountain ranges beyond. The large lagoon style pool has ample deck chairs and umbrellas, soft seating spaces and a Pool Bar with cold beverages and light bites and snacks.. Enjoy relaxed, al fresco dining at the award-winning Mondo on the waterfront, or discover modern, refined dining in Signature Restaurant. Experience modern, tropical, paradise today!
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Property amenities
Free public parking nearby
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Taxi service
Paid private parking on-site
Car park
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Kids pool
Highchairs available
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Baggage storage
Chapel / shrine
Concierge
Convenience store
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Ocean View
Languages Spoken
English, Japanese
Location
Full view
100Great for walkers
Grade: 100 out of 100
183Restaurantswithin 0.5 km
52Attractionswithin 0.5 km
Contact
34 Esplanade, Cairns, Queensland 4870 Australia
Getting there
Rental CarsSee car hire from USD 78/day
3040Reviews46Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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We really enjoyed out time at Hilton Cairns. Facilities are very good and location is fantastic. However, we believe that the bedrooms needed more maintenance. We are aware that the hotel is in the process of renovating them all, therefore future travellers will be pleased with that. We received a very friendly welcome, we loved the breakfast and found the staff very professional, friendly and helpful.
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Date of stay: June 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded yesterday
Hi LaraLuna82 We appreciate your review of Hilton Cairns on Tripadvisor. It is great to read you loved our central CBD location, on the waters of Trinity Inlet and adjacent to the Reef Boat Terminal. Also wonderful to read you found the staff professional and friendly, and enjoyed the wonderful hot & cold buffet in Cafe Sunrise, You are correct, we are in the final stages of our rooms refurbishment and I am sure there will be future investment into the hotel later this year in some of our public spaces. Hope to welcome you back again next time you visit Cairns.
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We booked a room for several days for a conference. We flew overnight from interstate with the expected delay. We got into Cairns at 7.00am. At 9.00am we went to the Hilton and asked if it was possible to check in earlier as we had been awake for 26 hours (even lunchtime would have been ok) and offered to pay extra. The customer service officer checked to see if our room was ready and said she thought it was but need housekeeping to sign off. She said she would text us as soon as that was done. We went away and waited all day but no text. We returned at 3.00pm to find she had forgotten to contact us. We checked in after not sleeping for 32 hours. 2 days later we were speaking to other people at our conference and found that they had all been informed at check in that our room price entitled us to use the Executive Lounge facilities which would have allowed us to have breakfast, coffees and snacks throughout the day and a light evening meal and drinks all apparently included in our booking. Sadly our customer service officer not only omitted to tell us our room was ready early she also prevented us from using facilities we had paid for. So disappointed and could not recommend a hotel that allows staff to treat customers who paid a premium price in this manner.…
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Date of stay: July 2022Trip type: Travelled on business
Room Tip: Parking was available onsite for a price but it was handy to be able to easily park our hire car...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded yesterday
Hi Gaia6060 Thank you for your review of Hilton Cairns on Tripadvisor. It was disappointing to read your comments, especially around your delays in checking in to you room. Although our guaranteed check-in time is 3 PM, we will always, where possible, endeavour to get guests into their rooms as quickly as possible. To help facilitate this, we use our in house SMS message service, to advise you that your room is now ready. I can only apologise for our procedures not being followed through, and I will share your feedback with the Front Office Manager for review and re-training with the Front Desk team. We appreciate you bringing this to our attention.
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This hotel is very well situated and the staff were all amazing so helpful and friendly very welcoming breakfast is excellent' . We loved this hotel, it’s in a great location, it’s in walking distance of loads of attractions and restaurants, our room had nice view of the harbour
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Dear 3Monkey2015 Thank you for your positive review of Hilton Cairns on Tripadvisor. It is always great to be left a perfect 5 from 5 as a rating so many thanks for awarding us this after your recent stay. Hilton Cairns has an excellent location in the city... right in the CBD, down on the waters of Trinity Inlet and just a couple of minutes' stroll from key attractions like the Reef Boat Terminal. Also pleasing to read are your comments on my dedicated and professional colleagues in the operations, please know I do always share these comments with the team. Once again thank you for your feedback and we do hope to welcome you back to the hotel next time you are visiting Cairns.
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We stayed at the Hilton for 3 nights and loved the hotel and it’s location. Cairns is a big country town and the Hilton is one of the best in town. The rooms look like they have just been refurbished and the hotel was clean and impressive for a big country town. The buffet breakfast was extremely good and the staff where fantastic.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Good afternoon Phillip H We appreciate you taking the time to leave your review and rating of Hilton Cairns on tripadvisor. Firstly, thank you for choosing to awards us 5 circles as your rating - very much appreciated. You are correct; the rooms have just been refurbished including new carpets, new 55 inch SMART TVs, new seating and new Hilton Signature beds and mattresses. Hilton Cairns is an active participant in Hilton's Global CleanStay program which is dedicated on ensuring we deliver the highest levels of hygiene and sanitisation to guests and team, so thank you for noting our standards of cleanliness. We very much hope to welcome you back to the Hilton Cairns very soon.
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Check-in saw us wait 10 mins with no-one ahead of us and two receptionists head down on computers. Then they couldn’t find our booking. 20-30 mins after arriving we were allocated our room. Rooms are ok, ours on a higher floor had a pleasant river & mountain view. Small bathroom with shower over bath. Breakfast is overcrowded with long waits depending on when you get their. Club canapés were the cheapest and most basic I’ve experienced. Ended up eating main meal around 4:30 out knowing canapés would be inadequate. My wife enjoyed two excellent cocktails in Gin Social (using our complimentary $20 per day). Cleaner, bar and club staff pleasant and helpful. However, when we and other customers at Gin Social went to order a second drink now staff present for a good five to ten minutes. So we and they left. Feels more four star than five.…
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Trying to have breakfast from 0830-0930. The Club Lounge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Hi Tassieboy1 Many thanks for your review and comments on Hilton Cairns after your recent stay. Firstly, it is lovely to read you enjoyed your view from your room and private balcony. I do hope you managed to experience one of the stunning sunrises we have? I was however disappointed to read your experience at check in as this is not the level of service the team deliver daily; we know how important a fast and efficient check in is to travellers. Please be assured I will share your comments on the canapes in the Executive Lounge as this is quite surprising to read and we frequently get great comments about the catering in the Lounge....
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+1
Stayed at Hilton Cairns attending business conference. Hotel is very tired and un-kept. Seriouly in need of face lift. Gardens need attention. Foyer was un-inviting. Rooms are very tired and need updating. Receiption staff great, very friendly and helpful, even when trying to checkin after 3pm and room not ready. Just little things that feel like they are trying to save money, conference was over two days with a conference dinner in between. Staff did not change table cloths from the full day conference in preparation for the dinner at night. Was advised only changing soiled table cloths. This just reeks of cheap!
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Date of stay: July 2022Trip type: Travelled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Hi Tammy C We appreciate your review of Hilton Cairns on Tripadvisor. Firstly I apologise if we have fallen short of the high expectations you expect from a Hilton hotel when attending a business event; I do share these comments with the F&B team for us to focus on areas of improvement. You may be pleased to know we are almost through with a full renovation of our accommodation rooms and from there, we do have further works and investment going into other guest facing areas of the hotels, including our restaurants and public spaces.
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This is a very good hotel. Great happy attentive staff, everything just works well. Great position, amazing views, comfy beds, decent breakfast buffet. Nice pool area to lounge around. Only one gripe- the pool is so cold it’s ridiculous. Would be happy to stay here again.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Hi Cakesx2 Many thanks for taking the time to leave a review of Hilton Cairns here on Tripadvisor. It is great to read you loved the central CBD location of the hotel: right in the heart of Cairns and yet on the waters of Trinity Inlet, and next door to the Reef Boat Terminal. All our beds are new and and feature Signature Hilton mattresses and beds... guaranteed to give you a wonderful & restful night's sleep. Our pool is heated to 25 degrees however you are the 2nd guest in a row to mention the pool is too cold so I have escalated this to both the Chief Engineer and the Operations Director to review today.
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Lovely Staff, location has a cool breeze and is very convenient to everything, amazing breakfast, beautiful views. Lovely room and loved being on the balcony. Well kept hotel. Nice gardens around pool, just wish it had been warmer to enjoy it more. Pool area is probably quite shaded most of the day. This hotel would be in the perfect spot for summer as it seems cooler than the rest of Cairns. But was a bit cool in June. The Mondo on the waterfront restaurant by the water was very average and staff seemed confused, didn't know about honours promotions being run, not great service, not willing to turn on the heaters. The water in the spa didn't smell very good and the smell travelled quite far from the spa, so i wasn't willing to use it, but other people didn't seem to mind. I stuck with the swimming pool, which smelt normal, except when you got a whiff of the spa. The cocktails by the pool were average. Hard to keep the water off the floor when using the shower. Overall we had an excellent time here, and I will stay again next time if the price isn't too expensive.…
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Good afternoon B6944PMthomasd We really appreciate you taking the time to leave your review of Hilton Cairns on TripAdvisor. It is so pleasing to read your comments on the central location of the hotel, our professional and friendly team and of course, with all rooms having private balconies, the stunning views. I can let you know the pool is heated to 25 degrees to ensure guests can enjoy the facility 364 days a year. It is disappointing however to read your comments on service in Mondo, and I can only apologise if the team fell short of the high expectations you expect from a Hilton outlet. Please be assured I have shared this feedback and all of the points you have raised, with the Operations Director.
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Had the opportunity to stay in both an Executive Floor room and also a standard room. The executive floor room was amazing, large, clean, renovated and amazing water views. The service in the lounge was first class. Nothing bad to say. Unfortunately the same cannot be said of the standard room on level 3. The room looked old, run down, had rust and mould, and the view from the balcony was terrible. Not to mention that water constantly dripped from a drain above causing the balcony to be wet and unusable. Definitely not Hilton standard. On the plus side, the staff at reception, bar, and cafe were excellent, friendly and helpful. 5 stars to the staff. The breakfast buffet was nice, plenty of variety. Location was excellent, close to plenty of cafes and restaurants, and a nice walk along the Esplanade to get to the main streets and markets. I would only recommended staying on the Executive floor, if budget permits.…
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Hi laurenX9697VE Thanks for your review of Hilton Cairns! I really wanted to address your comments about the difference in room quality and I think I have some great news for you. Next week we will have finished the refurbishment of all our accommodation rooms from all the way through from Executive Rooms to our Guest Rooms. This ensures all guests have the same quality and décor no matter which room type they prefer to stay in!
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I am extremely hard to impress and am very particular about cleanliness and service. The Hilton, Cairns did not disappoint. We travelled for my husband's 50th Birthday and our 25th Wedding Anniversary and were very surprised at having been upgraded to the enormous Premier Executive Suite! Champagne and cake was awaiting us on arrival. From the moment we entered the hotel, we were impressed with the service, the cleanliness and the extras we were offered. Nothing was too much trouble. We had so many daily bonuses eg free drinks, that we couldn't use them all. The bed was very comfortable, the bathroom was massive, the view is magnificent, the location is perfect for activities and dining. Loved our stay and will definitely stay at a Hilton hotel the next time we travel.
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Date of stay: June 2022
Location
Service
Sleep Quality
Room Tip: Rooms on the 8th or 9th floors and facing the water are the best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kristy Williams, Revenue Management at Hilton Cairns
Responded 2 weeks ago
Hi my3boysathome Thank you for your kind review of Hilton Cairns on Tripadvisor. I am sure I also responded to you on another review site however once again CONGRATULATIONS on your combined celebrations. It is lovely to read you experience and the team have really gone over and above to ensure you had a memorable stay, especially the upgrade to the stunning Premier Suite and all its amenities. We hope to welcome you back for your 26th anniversary!
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PRICE RANGE
USD 204 - USD 303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cairns hotel cairns, hilton international cairns, cairns hilton international
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
262
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Claim Your Listing Frequently Asked Questions about Hilton Cairns
Which popular attractions are close to Hilton Cairns?
Nearby attractions include Esplanade Boardwalk (0.4 km), Cairns Museum (0.5 km), and Cairns Esplanade Lagoon (0.4 km).
What are some of the property amenities at Hilton Cairns?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Cairns?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Cairns?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Cairns?
Yes, free public parking nearby, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Cairns?
Conveniently located restaurants include Falafellicious, Snoogies, and Tha Fish.
Are there opportunities to exercise at Hilton Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hilton Cairns located near the city centre?
Yes, it is 0.9 km away from the centre of Cairns.
Are any cleaning services offered at Hilton Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Cairns offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Cairns?
The staff speaks multiple languages, including English and Japanese.