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Locally owned and operated, Comfort Inn Cairns City is ideally located two and a half blocks from the City Centre, one block from the Cairns waterfront and easy walking distance to the famous Cairns Esplanade swimming lagoon and all reef and island terminals and approximately 20 meters from Cairns Private Hospital. 4-star hotel with tropical contemporary design, 53 rooms, recently refurbished including new beds, flat screen TV's, refrigerators, tea and coffee making facilities, fully air-conditioned, free WiFi, 2 swimming pools, tour desk, guest laundry and free off-street parking. You will also find an array of restaurants to delight the taste buds and boardwalks with views of the Cairns inlet and Marina well worth a selfie or two. All this conveniently located within 6-8 minutes of the Cairns Domestic and International Airport. Our friendly staff are also on hand to offer tour and activity advice for your Great Barrier Reef and Rainforest adventures. We aim to fulfil your ideal holiday expectations and experiences during your Tropical North Queensland stay with us. All tour operators offer pick up services from the front door.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel was good value at just under $73 for a twin room for the night and was walking distance to all the action but not in amongst it. My twin room was a good size and the split system air conditioner worked quietly and efficiently. The premises overall are ageing, but were overall still in good repair, and it was a surprise to receive a follow up customer service survey from the property's manager Weiqing Ni. Parking wasn't a problem on the premises, though if you're there in peak season then there are more rooms than there are parking spots, so you may find yourself having to park on the street outside. Reception doesn't seem to be staffed at night but I did receive a phone call on my day of check-in and was able to make arrangements for my "after hours" arrival. From memory, I think there may have been some issues with the water pressure in the shower, which resulted in it being a little difficult to control the temperature. My bathroom had a "shower over bath" configuration but I was disappointed to not have a plug provided for the bathtub, which made it near-impossible to take a bath if I so desired. Another minor detail was that there was a complimentary wrapped biscuit provided with the tea and coffee etc., but it would have been nice to actually have two packets provided, seeing as it was a twin room and it would be safe to assume there would be two people staying! Otherwise, I was genuinely surprised and satisfied with what I got for my money here, and have no major complaints. My room was clean and ready and everything worked.
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Date of stay: January 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You really do get what you pay for here! It was mostly clean, comfortable and quiet.
Limited off street parking- we did have to park on the road. Would have been a pain if we were staying for longer than a day as the parking is timed and busy as it is across from the hospital.
We didn’t use the pool, but it looked lovely. Reception were friendly and quick.
A little more attention to details in the bathroom cleanliness wise would be better. The rooms are quiet old but happy for the price we paid.
About a 10-15 min walk to the main dining area of the esplanade.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The service on arrival and during my visit was great. The lady at the front desk was very attentive and quick to assist when asked. The room was clean and tidy, but the bathroom decor had cracked tiles in the shower and just had an air of tiredness...a renovation wouldn't hurt. One Power point was also unserviceable. The hotel wifi is excellent. It's a comfortable stay and handy to the CBD. The presence of significant roadworks outside the hotel made access to the carparks during the day a little challenging but beyond the control of the hotel. Overall a good visit.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I absolutely cannot believe the spiel on the website describing it as bright, inviting with balconies… for $159 I’m disgusted. Dingy, dark, rundown, no microwave, plates or cutlery, the balcony is the interior second floor walkway overlooking the car park…. I’m absolutely disgusted and more disappointed in myself for believing the website description without coming on here first to check the reviews and guest photos for more accuracy. Thank god it’s only one night and leaving early to the airport, but I’ll be clutching my bags close making the trek to my car in the hourly hours of the morning and telling the kids to stick close. For the same price, stay at the Cairns Queenslander where you get washing machine dryer full fridge and an actual balcony with views! SOOO angry with myself!
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a disappointment. The only thing comfortable about the room was the bed. It is sparsely furnished, with a table ant two cheap plastic chairs with no arms, nothing like the chairs shown in the review photos. The only other furniture is a small coffee table and a built in wardrobe containing the fridge, kettle etc. No microwave, not even a toaster. And the bathroom looks like the tiler was drunk, with tiles curved up the walls and down to the drains, making the floor, and especially the shower, quite unsafe. I deliberately phoned this property to request a ground floor room with a walk in shower, explaining that I have mobility issues, so I am not happy at all with what I was allocated.
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Date of stay: July 2024
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Not recommended for anyone with mobility concerns.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Checked in for 3 nights, reception lady pleasant and friendly, and that was the end of our positive experience.
Room was dingey and dark. Bathroom was disgusting, bath was brown, needed a good clean. Shower was over the bath, and there was no hand rail to hold on to when getting into bath which is difficult for people with mobility issues. Bugger all power points around. No cutlery, plates, bowls etc. We asked for these and a toaster, which was delivered 15 minutes later, absolutely filthy. No way would I put bread in that. The cutlery was dirty like someone had just used it, as was the bowls and plates. Very very disappointed and will never stay there again. When we booked in, we were told we were upstairs, I asked if there was a downstairs room available as my mother is elderly. The receptionist found us one and said it was an upgrade. She had to be kidding, an upgrade..?? Would hate to see what the other rooms were like. We left after two hours and found another place to stay for three nights which was so much better than The Comfort Inn, and much healthier for us.
The pictures available to entice you to book here, is not what it is like at all.
Cost was $459 for three nights. I made a complaint to Management, and also through booking.com which is where we booked this accommodation. Management offered to refund us for 2 nights, even though we were only in the room for two hours, they would not refund the 1st night because we had "been in the room"... Reception lady contacted me two days later apologising for our experience and said they would be talking to their cleaning staff. Need to do a lot more than that.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Basic small rooms. Clean. No microwave, plates or cutlery. Windows, screens, ledges dirty, Pool area needed pressure washing, there was rubbish around the area and cigarette butts left for days.Same leaves in the pool for 7 days. Verandahs need cleaning and rubbish removed from gardens. Chinese restaurant very nice.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jacky Ni, General Manager at Comfort Inn Cairns City
Responded 28 Apr 2022
Dear guest, We have processed a deep cleaning at our property so the rooms and public areas are now all well cleaned. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Comfort Inn Cairns City 07 4214 5395
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really loved this motel as it was very Quiet during the day and night, even though they were full with guests. The motel was very, very clean, the beds were very comfortable and there was enough room for my two young children to play. The staff at reception were so friendly and helpful in arranging a ground floor unit for me. I have noticed that many hotels in Cairns are not staffed since Covid and it was so wonderful to have friendly staff available at reception and answering phones. Thanks for a wonderful stay. I will be back.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NOT IMPRESSED!... Unit had a very strong smell of bleach on arrival so we opened door to air it out. We sat on the outdoor chairs supplied to each unit to sit and talk. Ended up with a new shirt destroyed by bleach. Went and spoke to front reception and all I got was "I'm sorry". No offer of replacing damaged property. Just didn't care. Staff have been great otherwise but when someone's personal property is destroyed they could of atleast offered to replace it or compensate for damage caused by their cleaners. NO I will not be returning to resort in the future. Im pretty sure if I damaged something of theirs I would have to pay for or replace item.. Seriously not impressed by managements response.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My first stay here, for 2 nights. Manager at check in was friendly and quick. Key to my door would not work, so she changed to room next door. Not really a fan of sliding glass entry doors though. Room was clean although it is an older style motel in Cairns. Bed was a great surprise as it was very comfortable. Rates are very reasonable for this motel. I did not have breakfast as it looked rather lacking for the $8 charge. Also did not use the restaurant either, as I usually walk to the Esplanade for dinner, which is only a 10 minute walk away. I will stay here again.
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Date of stay: February 2020
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Subhas,
Thanks for your enquiry. Our reception opens from 7AM to 7PM but if you will be arriving after office hours than we can provide you the code for our night safe and you can get your arrival pack at any time. Let us know if we can be further assisted.
Kind Regards
Management
Comfort Inn Cairns City
Good Morning Philip,
Sounds like you are arriving on the early flight from Perth?
Our reception opens at 6.30am, so you can drop your luggage off for the day and check in is a 2.00pm. We do find a lot of our guests like to check in straight away so they book a room for the night prior
There are more places to choose from in the Cairns area.
PRICE RANGE
AU$125 - AU$156 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
discovery cairns hotel cairns, discovery hotel cairns, cairns discovery hotel
FORMERLY KNOWN AS
Comfort Inn Discovery Cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
53
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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