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4.0
#22 of 68 hotels in Cairns
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Cairns Sheridan Hotel is the closest hotel to the Cairns International Airport and 3kms from Cairns City Centre, there are scheduled buses to and from downtown. The hotel has just completed a full renovation to all accommodation rooms. Now with new rooms and COVID safe accreditation the Cairns Sheridan Hotel is the perfect place for your accommodation in Cairns. Sightseeing tours can be booked to the Great Barrier Reef for snorkeling and diving, to the Atherton Tablelands, Kuranda to the Gulf and Cape of Carpentaria. It is two blocks from the Esplanade and scores of well known restaurants. WiFi is avail to all rooms and public areas, the Palms Restaurant is open to the public seven days a week for Breakfast and Dinner. There are 3 separate conference rooms that can cater for up to 150 persons, plus a large balcony overlooking the pool and garden. Ample parking is available in the grounds of the hotel. The hotel has been a consistent winner of the Trip Advisor Excellent Awards in recent years.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Modern
Languages Spoken
English
Location
295 Sheridan St, Cairns, Queensland 4870 Australia
Cairns Sheridan Hotel
423 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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This establishment is more than suitable at a reasonable price for short or medium term stays.
Downsides: As other reviews mentioned, the decor is quite outdated, and specifically in the bathroom we have so far found that the shower heads are much too low to accommodate taller people (we are 5"7 & 6ft) and are unmoveable. The pool is in need of a good clean considering it is under palm tree so tree litter has fallen in. The breakfast included option at this time is a small variety of food given on a plate not in buffet style due to covid restrictions, this is fine. We ordered the full breakfast which came with what seemed like steamed bacon and eggs, toast, baked beans, tomato and sausages. If we had not paid for the breakfast included option this would be $25 which I find to be excessive for what it is, as we found it relatively mediocre. The air con vent in our room also drips internally which is quite irritating.
Upsides: Comfy bed, standard room but spacious, spacious bathroom despite its flaws, the lady working night time check in was lovely and helpful, there is a big wall full of flyers for attractions in the area. Covid restrictions are considered and they do well to keep guests safe.
I wouldn't recommend you stay here if you want a luxurious stay, but it is good enough for a budget option.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Munro, General Manager at Cairns Sheridan Hotel
Responded 12 July 2021
Thank you for your comments. We agree and we have had similar feedback that things were getting a bit tired. That's why we have just completed a full refurbishment to every room in the hotel. Now our modern rooms with new paint, carpet, beds, furniture and 50" Smart TV's offer a much improved stay for all our guests. Power point access with USB chargers and LED strip lights add to the complete ambiance of our new rooms. We have taken notice as we do with all our reviews. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked online and had no great expectations based on the price however we were pleasantly surprised when we arrived just after 8 o’clock in the evening and the check-in staff advised us that the restaurant would be open for another 15 minutes to give us an opportunity to grab a bite to eat. The food in Palms restaurant was magnificent and the service was friendly and not overbearing. It’s a pleasant surprise when the staff wait until you’ve had a chance to actually taste your food before asking if everything is okay 😀I can highly recommend the salt and pepper calamari. The price also included a full breakfast which was more than adequate for our needs.They also make a very good coffee. The room was clean and tidy with good towels and sheets and more than comfortable with all the usual facilities you expect The hotel is obviously a little bit older but seems to be very well cared for and all the staff that we encountered were very friendly and appeared to enjoy their jobs. I would definitely return to stay here based on our experience and suggest that if you’re looking for a budget priced hotel with customer service and facilities that exceeds the price you paid then this is a great option
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Munro, General Manager at Cairns Sheridan Hotel
Responded 14 Oct 2020
Thank you so much for your generous review. We do try very hard to keep our service standards up during this difficult time in Cairns. We are so appreciative to get such good feedback that can be passed on to all our staff. Thanks again.
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This was a pleasant, OK stay. The room was clean and spacious. The bathroom was also clean and spacious. The combined shower/bath needs a makeover, but the hot water is instant and there is excellent pressure and flow. Check in and check out were quick, friendly and efficient with check out offering to arrange a taxi to the airport which arrived in 3 minutes. It is in a great location for an overnight stay for the airport and Dunwoodys next door. A bit of a walk to the city centre, but there are regular buses right out front. A nice swimming pool next to the deck section of the restaurant. There are reading lights, powerpoints and USB charging stations next to the bed on both sides, something which is sadly lacking in many hotels. The Wi-Fi in the room was often sketchy, but good in the restaurant. Considering the heavy traffic outside, it was pretty quiet, though they could do with black out curtains. Unfortunately there were some incredibly rude people slamming doors and standing in the corridor having loud conversations for some time from 4.30am which was frustrating to say the least, though the hotel can't be blamed for bad behaviour. The restaurant wasn't too bad and the service good. Overall, an OK stay.
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Date of stay: July 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel at the time or our stay was undergoing renovations which is never a good thing. That said the bathrooms certainly need it with still the shower over the bath. Hotel location is far from ideal. If you want to be close to the city Centre then give this hotel a miss. The location also exposes the rooms to significant road noise which is a huge negative. On site parking is very limited another significant negative particularly if you are traveling by car and have it loaded with gear. This is not what I expected from a Sheridan hotel and I must accept I made a bad choice which will not happen again. The room aside the bathroom was clean and well presented as was the general environs of the hotel aside the mess and clutter associated with the renovations. I really believe that hotels undertaking renovations should declare it on their website so as a customer you know what you are in for otherwise you are paying for something you are not actually getting. No chance of a sleep-in as the workmen were at at 0830. The staff are helpful and friendly but it does not compensate for the negatives.
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Cairns Sheridan Hotel
Responded 25 July 2021
Thanks for your comments. Good news is the renovations are complete so no more workers and all our car parks are now free. We had the renovations on our website but you would have booked through some third party site of which there are thousands so impossible to change every site. If you had have done some travel research you would have seen our notice about the refurbishment and also you would have possibly realised that there are no Sheraton’s in Cairns. Like any author, if you are going to tell a story, do your research and get the facts right.
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The lady on reception was very helpful with food suggestions as we arrived at 8.30pm after our flight. Our room was great, had a deep bath, comfortable bed and crisp sheets. In the morning when the lady on reception heard we were walking to pick up our hire car, she organised the van to drop us and our luggage off. We were very pleased with this hotel.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Munro, General Manager at Cairns Sheridan Hotel
Responded 14 Oct 2020
Thank yo for your kind review. We are usually happy to take guests to collect their hire vehicles in our courtesy bus. Most of the car hire and campervan rental offices are quite close to the hotel with easy access. I hope you enjoyed your trip around Queensland.
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The Sheridan was booked for us as part of a package. We were impressed. It is a hotel that we would love to return to. While the location at first appeared nondescript, a fair distance from the city centre, we soon learned that we were close to a great park by the water and that the walk into the centre was simply beautiful. And not only that, the bus service from just outside the hotel (reception alerted us to this) is frequent, even in the evening, to the city centre and also took us to Palm Cove. As for our refurbished room, it was entirely pleasant and comfortable. Large, modern and spotlessly clean, the mattresses deserve special praise. The guest laundry was a bonus. Staff were genuinely friendly throughout our stay.
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Date of stay: February 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 2 nights over easter. Chose a King room and on arrival were upgraded to a King Suite on Level 5. View across to Cairns and up to the mountains was very relaxing and with a largish lounge area separate to the King bedroom there is plenty of room to relax if it is an extended stay. For those who like the exercise its not s huge walk into the city especially if you go a few blocks to the foreshore parklands and wander along that way. Busses (quite a few) run along Sheridan Street as an alternate and a taxi ride is only a few $. Airport is also a short taxi trip and the hotel will have one outside within minutes as they did for us a couple of times. Hotel staff are very helpful and the restaurant serve very good meals. We ate there 3 times for evening meals. Next door is Dunwoody's Hotel which offers a great alternate for an evening meal or a nights entertainment (once their renovations are complete).
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â 519 is a great room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We recently stayed at the Cairns Sheridan Hotel for seven nights and We must say, it was an amazing experience. the hotel itself is nice and clean, with comfortable atmosphere. The location is good with a lot of busses along Sheridan street and Uber-Taxi will come to pick you up in front of the Hotel. But what truly made our stay exceptional were the staff members, Leanne and Sebastian. Their friendly and helpful demeanor made us feel at home and ensured that we had a comfortable stay. They went above and beyond to make sure that we had everything we needed and their attention to detail was exceptional. We highly recommended the Cairns Sheridan Hotel, not just for its lovely accommodations but also for the fantastic staff, especially Leanne and Sebastian. Thank you for making our stay a memorable one!
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Date of stay: February 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great value for money in a good location. It was nice to be close to the CBD without actually being in the CBD. The breakfast was very good. The staff were always very helpful and friendly.
The only slight negative and the reason I couldn't give it 5 was that the hotel felt a little tired overall. It could maybe do with a lick of paint, new carpet, new linen etc.
Other than that I would stay here again.
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Date of stay: January 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stuart Munro, General Manager at Cairns Sheridan Hotel
Responded 12 July 2021
Thank you for your comments. We agree and we have had similar feedback that things were getting a bit tired. That's why we have just completed a full refurbishment to every room in the hotel. Now our modern rooms with new paint, carpet, beds, furniture and 50" Smart TV's offer a much improved stay for all our guests. Power point access with USB chargers and LED strip lights add to the complete ambiance of our new rooms. We have taken notice as we do with all our reviews. Thank you.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The gentleman working the night check in was super lovely. The hotel itself is well appointed and very clean, with effective COVID safe measures in place. A greta budget option, but it will be exciting to see how the upcoming renovations will affect the overall atmosphere.
My only flaw is we arrived for breakfast at 6:30am in dire need for a good coffee, but the specialty coffee only begins at 7. We had to move quick as we'd booked for a reef tour with an early check in, so we settled with the instant coffee, which was a bit rough to swallow when real coffee was being served just half an hour later. My only recommendation would be specialty coffee to be served at the start of breakfast, for those coffee snobs such as ourselves. Otherwise, breakfast was lovely and hearty. Understandable that a buffet option is not available during COVID, yet the Sheridan Hotel made every effort to give us the hot breakfast options a typical buffet would have.
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Date of stay: May 2021
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Cairns Sheridan Hotel
Responded 12 July 2021
Thank you for your review and I'm glad the refurbishment didn't bother you at all. Sorry about the coffee but I think the nice night guy didn't want to make you coffee because the restaurant waitress was running late. Sorry about that. Breakfast does start at 6.30 and specialty coffee is also served at that time (normally). More good news is that the breakfast buffet is back with Queensland removing the restrictions on buffets. This does make breakfast a lot easier for us and much better for our guests. Thanks again for your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Ilona. Currently we are offering free breakfast and wifi if you book on our Cairns Sheridan website which offers the very best rate that you can get online. We have are own restaurant and there are a few cafes and shops near us. We have a shuttle bus that takes guests to the main shopping areas on request. Hope to see you soon.
Hi Liz
Unfortunately we don't have an airport pick up service but we may be able to drop you back at the airport, depending on your fight times. Taxi is definitely the quickest and easiest way of getting to the hotel. Should cost around $20. Hope to see you soon.
Best regards
Stuart
There are more places to choose from in the Cairns area.
PRICE RANGE
AU$133 - AU$190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn cairns, quality hotel cairns
FORMERLY KNOWN AS
Cairns Quality Inn
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
74
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
