About

4.0

Very good

1,210 reviews

#22 of 171 hotels in Cairns

Location

Cleanliness

Service

Value

Travellers' Choice

Located on the Esplanade overlooking Trinity Harbour, the Pacific Hotel Cairns offers guests stunning views from private balconies and provides easy access to the nearby Reef Fleet Terminal, shopping precinct, casino and Esplanade Lagoon. The modern rooms offer comfortable accommodation all travellers. You’ll enjoy the view from the private balcony from the rooms above the forth floor plus free Wi-Fi, flat screen TV, work desk, ensuite and room service (limited hours). For families we offer dual-key rooms. If you’re looking for a luxurious upgrade, you can’t go past our new Tropical Luxe Room Collection on the second and third levels. Stay in the same great location with 5-star quality in these thoughtfully designed guest rooms. Lush furnishings, over-sized flat screen TVs, Italian ensuites with some featuring double vanities and free-standing bathtub. No visit to Cairns is complete without enjoying the unique, award-winning cuisine at the Hotel’s Bushfire Flame Grill Restaurant. Dive into the all-you-can-eat Brazilian inspired BBQ Churrasco experience. Our Pacific Hotels Care Policy has been in place since March 2020 in direct response to Covid-19. This includes increased cleaning, staff training and adapted services for the wellbeing of out staff, guests and community.

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Property amenities

Secured parking

Pool

Bar / lounge

Diving

Hiking

Taxi service

Meeting rooms

24-hour security

Pool / beach towels

Outdoor pool

Restaurant

Breakfast available

Kids' meals

Vending machine

Snorkelling

Baggage storage

Non-smoking hotel

Sun loungers / beach chairs

ATM on site

24-hour front desk

Dry cleaning

Laundry service

Self-serve laundry

Room features

Air conditioning

Desk

Housekeeping

Interconnected rooms available

Private balcony

Coffee / tea maker

Flatscreen TV

Bath / shower

Room service

Safe

Iron

Room types

Mountain view

Ocean view

City view

Non-smoking rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Park View

City View

Languages Spoken

English, Japanese, Portuguese

Location

100Great for walkers

Grade: 100 out of 100

224Restaurantswithin 0.5 km

62Attractionswithin 0.5 km

43 Esplanade, Cairns, Queensland 4870 Australia

Getting there

Cairns Airport6 kmSee all flights

Rental CarsSee car hire from USD 78/day

See all nearby hotels

Nearby restaurants

See all nearby restaurants

Nearby attractions

4 minArchitectural Buildings

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1210Reviews34Q+A100Room tips

Reviews
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Ali J wrote a review 6 Dec

1 contribution

Fabulous

Love this hotel. Staff are wonderful, rooms are spacious and clean and beds are like sleeping on a cloud! From the minute the booking was made till I walked out the door and was farewelled the whole experience was on point. Absolutely love staying in the executive suit! It’s my favourite!

Date of stay: November 2023

Value

Location

Service

Trip type: Travelled solo

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Lea wrote a review Nov 2023

Brisbane, Australia142 contributions45 helpful votes

Clean and cosy

Great location, clean and tidy, basic buffet breakfast $20 per person - coffee machine broken :( Within walking distance to shops, eateries (markets), you do hear a little outside noise during the night (people talking or yelling) and birds on dusk are loud but ok. This is a hotel so don't expect all the bells and whistles. Rooms are cleaned every second day during our 5 night stay. Outdoor parking available for a fee.

Date of stay: November 2023

Value

Location

Service

Trip type: Travelled as a couple

Room Tip: Ask for a refurbished room

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ToujoursLaRoute wrote a review Nov 2023

Paris, France1176 contributions406 helpful votes

Not a 4* hotel

Decent sized rooms, with coffee and tea to be served in the room. Good position, close to the pier and markets. Freezing cold on all common spaces, they are surely exagerating with the AC. My room was very noisy, facing the AC evacuation fan. No bathrobe nor slippers on the room. Pool is worn out and not clean. Question from a Customer: as long as the management of the hotel decided that the rooms are to be cleaned every two days (!?) can we also decide that we should pay just one day out of two?

Date of stay: November 2023

Value

Location

Service

Trip type: Travelled as a couple

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Ray S wrote a review Oct 2023

1 contribution

Exllent location and view

The location is exellent that it is safe even it is for Solo, and so conveninet to visit for the park, sea side, the supermarket and the other sightseeing. And also, we can see the nice view from our windows. The staff are so friendly and warmful.

Date of stay: October 2023Trip type: Travelled solo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Green wrote a review Oct 2023

2 contributions

Mixed feelings

Location was excellent, foyer and lounge areas were lovely, breakfast was good value, easy to request new towels and cups, staff friendly and helpful hence I gave it 3 stars. However room 721 was disappointing, it was booked as part of a jetstar package and unfortunately the room was nowhere near four star hotel standard as I had expected. There is no point to a balcony when you can't open the door because of the industrial air-conditioning noise outside. The room in general was noisy throughout night, with a squealing sound occasionally. The bathroom ceiling was cracked, the bathroom door stuck and was difficult to open and close, no doubt due to lack of extractor fan. There was even a rusted bin in the bathroom...I wouldn't keep a rusty bin in my home, why was there one in my hotel room? TV didn't function as a smart TV, and signal quality was bad. A dated room badly in need of some attention.…

Date of stay: October 2023Trip type: Travelled as a couple

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alblakey wrote a review Oct 2023

Teignmouth, United Kingdom3 contributions1 helpful vote

Great place for a short break.

We were given a very welcoming greeting and a room with a great view. Room was very clean and well laid out. Had everything we needed for our 3 night stay, other than body lotion which we really could have used, small inconvenience as we bought some anyway. Excellent location close to most things, especially the esplanded and central train station. Would definitely return to this hotel should the situation arise in future.

Date of stay: September 2023Trip type: Travelled as a couple

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caz154913 wrote a review Sept 2023

Calgary, Canada42 contributions38 helpful votes

Very nice hotel, excellent location with super friendly, helpful staff

We really liked this hotel. From check-in to check-out, the staff were extremely pleasant and helpful. The location was very central and we only had to walk out of the hotel, turn left at the corner and we were on the main street with the beach/park on the right and restaurants on the left. The room was perfect for our needs and came with a small fridge and the usual hair dryer/iron. The toiletries were plentiful - shampoo, conditioner, body wash, and hand wash products all came in tall plastic bottles that were well labeled (always helpful in the shower!). The WIFI worked without issue - also very helpful when traveling! We would absolutely stay there again!

Date of stay: September 2023

Value

Location

Service

Trip type: Travelled as a couple

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mpiz40 wrote a review Sept 2023

3 contributions2 helpful votes

Lovely

The newly renovated room we had was beautiful and so roomy, bathroom was lovely and big! Room type was Tropical Luxe Premium - not much of a view though but for our one night stay we didn't mind too much.

Date of stay: September 2023Trip type: Travelled as a couple

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Andrea W wrote a review Sept 2023

Melbourne, Australia5 contributions1 helpful vote

3 star hotel advertised as 4.5.

Advertised as 4.5 stars but definitely only 3 stars. Very comfy bed but Wi-Fi unreliable, TV very pixalated, no storage and bath only big enough for a child. Clean rooms but towels all stained. Breakfast good although appeared cheap (fruit bar was 5 different types of melon, no mango, no bananas etc). Great location. 2 minute walk to conference centre, right at the start of the esplanade.

Date of stay: July 2023

Value

Location

Service

Trip type: Travelled on business

Room Tip: Pool is very small. You may have to ask for the room to be cleaned, supposed to be second daily...

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GordonCharKids wrote a review Aug 2023

Bedfordshire50 contributions45 helpful votes

+1

Noisy beyond belief

Such a pity that the sound insulation in our room was non-existent, given that the Cairns road crews are out from 4am and that includes everything from rubbish trucks to leaf blowers. We managed 5 hours per night so we were exhausted by the end of our stay. Other than that, the room was good - certainly spacious, the bed was fine, the shower was good - but a little bit tired all round. Breakfast was good too.

Date of stay: August 2023Trip type: Travelled as a couple

Room Tip: Easy to walk to everything on the esplanade. Ask for a room away from the road.

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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