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DoubleTree by Hilton Hotel Cairns

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#11 of 65 Hotels in Cairns
Certificate of Excellence
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DoubleTree by Hilton Hotel Cairns
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1,983 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Cairns
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Showing 1,811: English reviews
Dublin, Ireland
Reviewed 14 January 2016

The staff in this hotel were second to none. The girls at the front desk were very friendly (and generous with the cookies for my sweet-toothed mum!), and the guys in the restaurant and concierge desk were very efficient and pleasant. This hotel also had a great breakfast buffet in the morning which caters to everyone's tastes. The pool was...

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Helpful?
Thank Laura M
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Laura M, Thank you for taking the time to share your recent experience at DoubleTree by Hilton Cairns. Delighted to hear you experienced our warm and caring service. We are committed to maintaining high standards of service to ensure our guests have a rewarding experience. Our buffet breakfast offers a variety of hot and cold breakfast favourites. Our culinary...

Portland, Oregon
Reviewed 11 January 2016

The stay started awkwardly. Their address is on The Esplanade. So we parked on The Esplanade where the nav system told us. There is a Doubletree sign on the corner. But no reception desk or sign to a reception desk. Reception was actually over 400 ft away on Abbott Street. Hard to find in the dark. But Elise was excellent...

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3Thank Jim A
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Jim A, Thank you for taking the time to write about your recent We sincerely apologize for the downfall in service and expectation that you had experienced during your stay with us. We take on board your constructive feedback and look at every opportunity to improve the guest experience and level of satisfaction experienced by all our guests. DoubleTree...

Sydney, Australia
Reviewed 10 January 2016

The hotel is clean but rooms outdated. You can get better value elsewhere in Cairns. The breakfast buffet is OK but the eggs were just warm and looked like they had been cooked very early in the morning. This hotel is not up to Hilton standards. Do not book directly with the hotel website as I found out later that...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank plaw4128
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear plaw4128, Thank you for taking the time to write about your recent experience at DoubleTree by Hilton Cairns. Glad to hear you had a comfortable stay with us. I will pass your feedback onto the Executive Chef in regards you breakfast experience. We appreciate your honest feedback and are always look for ways to improve our services. Sorry to...

Brisbane, Australia
Reviewed 10 January 2016

Lovely clean rooms and comfortable bed. I had a room on 6th floor with nice view of water and mountain. Very close to all the great resturants on the Esplanade I travel alot for work and first stay here but will return

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Disie54
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Disie54, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Fantastic to hear you had a comfortable stay with us along with our sweeping sea views and convenient location. We look forward to welcoming you back again soon for another rewarding stay. Warm Regards John Lucas General Manager

Ottawa, Ontario
Reviewed 10 January 2016

We arrived at this hotel around 9 am. We had made our reservation several months ago, but realize that early access to rooms at a busy hotel is not often possible. We did however expect to be able to check in. The receptionist was very brusque, almost rude, and said we could not check in before 2:00pm. We proceeded to...

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Helpful?
Thank Robert S
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Robert S, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. We see that you were unhappy with some of our services at check in and reception. I can assure you this isn't our usual high standard of service. This will be passed onto the Front Office Manager to action immediately...

Dorchester, United Kingdom
Reviewed 8 January 2016

My second visit to this fine Hotel.Stayed here two years ago when it was Holiday Inn and was glad to say that it had not changed for the worse.Clean comfortable rooms withy usual facilities.Very useful guest laundry room for travellers.

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Helpful?
Thank marandellas
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear marandellas, Thank you for taking the time to share your recent experience at DoubleTree by Hilton Cairns. Delighted to hear from a returned guest and that you had an enjoyable stay. You can always count on us for clean and comfortable rooms (along with our sweeping sea views). If there is anything else we can do to make your...

Reviewed 6 January 2016

Clean and tidy room, balcony overlooking the esplanade and ocean was fantastic. Centrally located with a short walk to restaurants and night markets. Staff helpful and friendly. room service was fast and efficient and the food was delicious

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1Thank Kilebee
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Kilebee, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. Pleased to hear you had an enjoyable stay with us alongside our warm and caring service. It is something we take great pride in and you can always count on us for comfortable and relaxing stay. The team and I look...

Sydney, Australia
Reviewed 6 January 2016

I stayed at the hotel twice in a month on a work trip. The service is good, the internet is not excellent but it is good. On arrival hotel staff gave me a warm chocolate biscuit which was yummy. The place is 10 mins from airport and 5 min walk to night market. The rooms are clean and big. The...

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Helpful?
Thank nzali81
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear nzali81, Thank you for choosing to stay at DoubleTree by Hilton Cairns. Glad to hear you had a taste of our warm, caring service (along with our delicious cookie at check in). We are committed to maintaining high standards of service to ensure our guests have the best travel experience possible. You can always count on us for a...

Reviewed 6 January 2016 via mobile

The Doubletree in Cairns was wonderful! We stayed for two nights, were able to recieve an early check in, and were placed on the designated HHonors floor. We were greeted by Donna at the buffet breakfast each morning who was absolutely lovely and made us feel so welcomed. At check out were were assisted by the supervisor who was also...

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Helpful?
Thank Hannah G
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Hannah G, Thank you for taking the time to share your recent experience on TripAdvisor. Very pleased to hear you had a great time at DoubleTree by Hilton Cairns because of our warm and caring service. Our Barramundi feeding and stick insect show is a guest favourite and is something locally unique we offer our guests. I will pass...

Greater Noida, India
Reviewed 5 January 2016

The hotel location is excellent and I was in a room with a balcony which gives a great view of the sea. The staff was very sweet at the reception. The Esplanade is just a 2 mins walk from here. All the restaurants and pubs are located at the Esplanade. Perfect stay!!

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Helpful?
Thank rajat_ag
DTCAIRNS2014, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear rajat_ag, Thank you for taking the time to write about your recent stay at DoubleTree by Hilton Cairns. I'm happy to hear you enjoyed your stay with us because of our sweeping sea views and caring service. The hotel is the perfect place to sit back and relax or explore all of what Cairns has to offer. Restaurants, shops...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $142 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Travelocity, Hilton EMEA, Agoda, Prestigia, HotelsClick, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your DoubleTree by Hilton Hotel Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Cairns staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The high floors offer the best view.”
 of 5 bubbles alanmN484CI, 27 Mar 2017 | Read review
“choose the ocean view”
 of 5 bubbles joycec635, 22 Mar 2017 | Read review
“Request a room with balcony and ocean view”
 of 5 bubbles roberthR4591NF, 21 Mar 2017 | Read review
“always book mountain veiw”
 of 5 bubbles ghuett2016, 20 Mar 2017 | Read review
“Balcony is lovely”
 of 5 bubbles Bchgrl9, 18 Mar 2017 | Read review
5 of 5