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DoubleTree by Hilton Hotel Cairns

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#11 of 66 Hotels in Cairns
Certificate of Excellence
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DoubleTree by Hilton Hotel Cairns
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1,953 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Cairns
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Showing 1,783: English reviews
Reviewed 29 December 2015 via mobile

For a 5 star hotel it was pretty dissapointing our room had an inch of dust,fluf,hair and anything els under both double beds had what we think was reminance of spew from previous occupants in the bathroom sink, the fridge didnt get cold enough to hold meat or yogurt for the little ones, no place for our cloths to go...

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Helpful?
1Thank Chantelle R
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Chantelle, Thank you for your feedback based on your recent stay with us. I am so sorry you found your room to be unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you will...

Canberra, Australia
Reviewed 25 December 2015

Let's be honest: many hotels, particularly large chains with buildings that are not very new, can be average. I was very pleasantly surprised to stay here on a business trip and find something much better than average. It really is the simple things that add up. The rooms are pretty fresh. The beds were comfortable and the room had plenty...

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Helpful?
1Thank DadTravelOrganiser
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear DadTravelOrganiser, Thank you for your wonderful review! I am so pleased that you enjoyed your stay with us. I work with a great team who strive to give exceptional service in all areas and I'm glad that you were able to experience this first hand. We are situated in an ideal location, close to many restaurants and shops and...

mumbai
Reviewed 22 December 2015

- good location, walking distance from all restaurants - a 15 min walk to the marina where all the boats leave - room had a balcony with a good view - problem was the room ac was not cooling, they had someone come to service it - free wifi if you are hilton honours member

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Helpful?
1Thank tascha007
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear tascha007, Thank you for your review. I was so pleased to read that you enjoyed your stay at the Hotel. We are situated in an ideal location to make the most of your time in Cairns. I do apologise that your air conditioning was not working as you expected during your stay. I will pass your feedback onto our...

Newcastle, Australia
Reviewed 21 December 2015 via mobile

Our short stay at the doubletree was very relaxing. The beds are comfortable and the rooms are large. By becoming a Hilton member for free you get access to free WiFi and an easy checkin through their app which let's you select your room. The top floor with ocean view balcony was amazing! The barramundi in the ponds are really...

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Helpful?
Thank Beau G
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Beau, Thank you for your feedback regarding your recent stay with us. I was so pleased to hear that you had an enjoyable honeymoon and that you found the rooms to be comfortable. The views are very special from the 7th floor! The barramundi feeding is a great feature of our hotel and I'm glad that you were able...

Townsville, QLD
Reviewed 19 December 2015 via mobile

We stayed here for 3 nights on a short family break. The number one positive thing was the wonderfully friendly staff. The hotel itself is a little aged, but very clean and well maintained. The restaurant was excellent for breakfast - one of the best I've ever seen - and the restaurant staff were top rate. We'll definitely stay here...

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Helpful?
1Thank pwa251
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear pwa251, Thank you for sharing your review on Tripadvisor. I am so glad that you and your family had a wonderful time during your visit to Cairns. We have a great team working here at DoubleTree and they work hard to deliver exceptional service. I am glad that you got to experience this first hand. I do hope that...

Maidenhead
Reviewed 19 December 2015

Very pleasantly surprised with this hotel. We stayed for 3 nights in November. The staff were very helpful. full marks for the front desk staff. The hotel was very clean and the location was perfect for all facilities in Cairns.

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Helpful?
Thank TigerD
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear TigerD, Thank you for such a wonderful review of your recent 3 night stay with us. It was such a delight to read your lovely comments and I'm so glad that you enjoyed your stay with us. We have a great team here at DoubleTree and I will be sure to pass your comments on. I look forward to...

Wilmington, Delaware
Reviewed 16 December 2015

A group of us stayed at the Double Tree in Cairns in late November. The location is excellent. 1-5 minute walk to the waterfront, restaurants etc.Nicely appointed rooms. Comfortable beds. Here is the good news and the bad news. When we checked in, my wife and I were given a room on the ground floor. It turned out to be...

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Helpful?
Thank T K
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear T K, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I'm very happy to hear that overall you were happy with your stay, however I am disappointed to read some of your comments. Our Executive Team is reviewing your comments to ensure they are...

Hot Springs, Arkansas
Reviewed 15 December 2015

Easy reservation process via the Hilton website. Reasonable rate. Perfect location, a short $20 taxi ride from the airport, located right on the Esplanade, midway between the swimming Lagoon and Muddies Children's Playground, very convenient to restaurants, a grocery and pharmacy, and a one mile walk to the Central train station and Cairns Central shopping center. Desk staff were very...

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Helpful?
1Thank TexasMomTW
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear TexasMomTW, Thank you for the Tripadvisor review and your wonderful feedback regarding our location and staff in particular the Front Desk, we will ensure this message is communicated to them. As you mentioned the location of the hotel is ideal as it is close to shops, restaurants and the Esplanade. Thank you again for your feedback, we look forward...

Trinity Beach, Australia
Reviewed 13 December 2015

Double Tree by Hilton is the old Holiday Inn Hotel opposite the RSL on the esplanade. After reading some positive reviews on Tripadvisor we decided to stay there. Good rates for double rooms. Nice outlook, very clean and friendly staff. Good Value

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Helpful?
1Thank veeva53
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear veeva53, Thank you for taking the time to write a review. I am very glad to read that you had a great time while staying with us. We do get a lot of great feedback on Tripadvisor and I thank you for adding to that. We are situated in an ideal location - close to shops and restaurants and...

Batumi, Georgia
Reviewed 12 December 2015 via mobile

Checkin, room, view, all started the stay in the way you'd wish for! It was hot & muggy but we had our retreat and place to "chill out" when we returned. Stephane looked after us Royally as did the breakfast team, who seemed to start it 3.00am and run on until 10.30am. Darwin was a real find as a city...

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Helpful?
Thank dsnelson14
Melissa W, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear dsnelson14, Thank you for submitting your review on Tripadvisor. I am so glad that you enjoyed your stay at DoubleTree by Hilton Darwin. Even though this is not the property I manage it is still great to read that you were treated so well by the team in Darwin. It just goes to show that no matter where in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $155 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room overlooking the Esplande”
 of 5 bubbles JeffR605, 16 Feb 2017 | Read review
“We went top floor (7) over looking the sea with a balcony”
 of 5 bubbles Nikkis1962, 13 Feb 2017 | Read review
“ask for a higher floor on the back side of the hotel”
 of 5 bubbles SVG108, 12 Feb 2017 | Read review
“We would have like a balcony, but my budget would have been blown.”
 of 5 bubbles CarolS628, 8 Feb 2017 | Read review
“Harbor side you can see the water and rainforest! Higher floor is nicer!”
 of 5 bubbles 007Damselfly, 24 Jan 2017 | Read review
5 of 5