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DoubleTree by Hilton Hotel Cairns

Expedia.comUSD 83*
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#11 of 64 Hotels in Cairns
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel Cairns
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2,046 Reviews from our TripAdvisor Community

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Showing 1,867: English reviews
Cairns, Australia
Reviewed 1 week ago

Very dated hotel. Needs restoration. She clearly is showing her age. Extra charge for upgraded room was still very small. Price far exceeds quality. Terrible internet even with paying for premium service. Staff is very kind.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 508allynd
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Kind Regards, David...

Auckland, New Zealand
Reviewed 1 week ago

Great hotel with fantastic staff. Nothing is a problem and always willing to help. Great location being close to everything. Very good tour desk. Breakfast very good and a good choice of conference rooms available. Daily papers available at no cost along with good internet.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 471graemek
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind Regards, David Harper General Manager David.Harper@hilton.com

Rockhampton, Australia
Reviewed 1 week ago via mobile

Thank you to everyone at DoubleTree! I really enjoyed the food available in the restaurant! I have stayed here several times, but rarely eaten in the restaurant. I'll be having at least one dinner or lunch here from now on! The service was also good! Thank you! Loved how staff greet some people by name and show interest in people....

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Helpful?
Thank FlossyWorld
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to review us on TripAdvisor. I was delighted to read that you were impressed with our staff's excellent service! We absolutely agree that it is a huge part of the experience and are proud to be able to offer such wonderful service. I will be sure to pass along your comments to our fantastic...

Vancouver, Canada
Reviewed 1 week ago

Extra fee charges for using a credit card to pay for your hotel stay is not acceptable. No one in the hotel tells you about this charge when you check in. They request a credit card imprint but do not mention this cost.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank K3070IRpaulk
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy and had some issues. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the...

New Plymouth, New Zealand
Reviewed 1 week ago

Nice stay, close to everything but far enough away for noise not to be an issue. Staff were lovely on check in late at night and the cookie on arrival was great. No accessible shower despite emailing in advance saying I was on crutches, so no shower for a few days. I know they like us to tell them if...

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Helpful?
Thank NakiDebs
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Hello, thank you for taking the time to complete a review and provide some constructive feedback. I will pass on your comments to our team to investigate the issue of not getting a easy access shower to prevent any recurrences of this incident and I do apologise for the inconvenience. It is important to us that guests have a positive...

Reviewed 1 week ago

Hotel room adequate but we were at the back of the hotel and the noise from one of the pool filters/generators? kept us awake most of the night :( Nice touch on check in was the cookies we were given (which we munched on the ferry the next morning). Some of the bathroom tiles were cracked and dirty and could...

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Helpful?
Thank Ellie A
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for sharing your feedback based on your recent stay at DoubleTree by Hilton Cairns. I am so pleased to hear that overall you enjoyed your stay and found the cookies to be delicious. I do apologise for your experience with the noise and I have shared your comments with our engineering Manager to ensure the problem is fixed....

London, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed at the Doubletree before going to the GBR so it was a quick stay. The room was very simple and not good value for the cost. The breakfast was expensive for what it was, but the staff in the restaurant and at the front desk were all lovely and very helpful. Note that the wifi signal is very...

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Helpful?
Thank HeatherKennedy
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to complete the TripAdvisor review following your recent stay at DoubleTree by Hilton Cairns. I do hope your time in Cairns was enjoyable. It is important to receive feedback from our guests to ensure that our standards are maintained, if not improved upon. I am sorry to hear that there were some issues regarding...

Melbourne, Australia
Reviewed 2 weeks ago

We have now been here 10 times and will be back in June. LOVE IT. upon check in to check out everything is ideal and the location is perfect. I live beside the pool and relax and enjoy and get a glass of champers !

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Peter B
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to review our Hotel. I am glad to hear that we will be your top choice when you visit Cairns. We look forward to welcoming you back soon.

Forest Hill, Queensland, Australia
Reviewed 2 weeks ago

This hotel was very comfortable and in a fabulous location, close enough to shops and restaurants but far enough away from the noise of the city. We booked two rooms that had a magnificent view of the water. Rooms were comfortable and well appointed.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Melinda B
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking a moment to share your experience. What a great review! I am pleased to hear you had an enjoyable stay with us along with our warm and caring service. We look forward to welcoming you back to our hotel in the not too distant future

Didim, Turkey
Reviewed 3 weeks ago

Staff make this hotel, customer service is excellent. From reception, restaurant, housekeeping, everyone displayed friendliness, were helpful and professional. Location is on the Esplanade, easy stroll into town, restaurants etc. Property is well maintained. WiFi reception in room very good. Room clean and has been refurbished. Breakfast variety very good. Would stay here again. Recommend.

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Helpful?
Thank JM1609
doubletreecairns2017, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated. I will be sure to pass your great comments onto our fantastic team members. I hope we may welcome you back to DoubleTree Cairns in the future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $137 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Cairns staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views of the water available upon request but mountain views are better.”
V295FElisal, 16 May 2017 | Read review
“Water views good but noisy external bar at night”
946fredl, 15 May 2017 | Read review
“Ask for a room away from the pool area”
532elliea, 11 May 2017 | Read review
“I have always chosen se view rooms. Stunning.”
brendanc2016, 30 Apr 2017 | Read review
“pay for the upgrade for the balcoy”
65kellied, 16 Apr 2017 | Read review
5 of 5
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USD 83* /night
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Prices are for 1 room, 2 adults
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