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DoubleTree by Hilton Hotel Cairns

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#11 of 68 Hotels in Cairns
Certificate of Excellence
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DoubleTree by Hilton Hotel Cairns
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1,918 Reviews from our TripAdvisor Community

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Showing 1,752: English reviews
Brisbane, Australia
Reviewed 3 days ago NEW

I tend to stay here because the price is very comparable and the location on the esplanade is very convenient. It is also a pleasant 6-7 min walk to my work location. Unfortunately over thelast 18 months each time I have visited I have become a little more disappointed in the accomodation. My room this time around was very tired...

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Helpful?
Thank Frances L
doubletreecairns2016, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to leave us a TripAdvisor review. We apologise we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to...

Melbourne, Australia
Reviewed 3 days ago NEW

Paid extra $50/night for an upgrade. Great view overlooking the boardwalk. Room was very nice and spacious but the bathroom was absolutely tiny. I'm 6 foot and could not out stretch my arms in any direction. I don't know why but the glass sheet that acts as a curtain to stop water going outside of the shower was very small...

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Helpful?
Thank Elthamboy
doubletreecairns2016, Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Dear Mr. Elthamboy, Thank you for taking time to complete the trip advisor review following your recent stay at DoubleTree by Hilton Cairns. I am quiet disappointed to find out that your dining experience was ruined due to unacceptable behavior of my team member. In general we get lots of good comments about team member’s behavior but this time we...

Melbourne, Australia
Reviewed 3 days ago NEW

This was by far the best large hotel we have ever stayed at.The view from our room on the 7th floor was simply breathtaking looking out over the coral sea cairns marina & the boardwalk,could have sat there for hours just watching the comings & goings. we stayed for seven nights, each day our room was serviced with clean towels,the...

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Helpful?
1Thank margaret g
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Happy anniversary to you both. I am so delighted that you choose to celebrate such a special occasion with us. We hope to have you back in the near...

Gove, Australia
Reviewed 6 days ago NEW

on the esplanade, short walk to city centre and esplanade activities and restaurants. great location. warm welcome. highly recommend. just across the road from the RSL for relaxed meals and coffee. sit on the balcony, relax and watch the esplanade pedestrian traffic!

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Helpful?
1Thank plduck
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you had an enjoyable stay with us along with our warm and caring service. We look forward to welcoming you back to our hotel in the not too distant future Kind Regards, DoubleTree by Hilton Cairns

Mackay, Australia
Reviewed 1 week ago NEW

The hilton has a reputation and as this was my first stay, I had expectations. On entry the foyer is clean, open fresh looking with comfortable furnishings - staff attentive, polite and helpful. Room - clean, linen - white and crisp Furnishings - comfortable and functional. To be honest, there was some age showing, especially in the bathroom with the...

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Helpful?
Thank 2ctalking
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to fill in a Trip Advisor review. It appears that you have left this review for the Hilton Hotel here in Cairns. There may be a error as we are the DoubleTree by Hilton Hotel and I can not find any relation to your review to our Hotel. This is a common error so...

Charlotte, North Carolina
Reviewed 1 week ago

The view from our room was breathtaking! Breakfast buffet was delicious. Loved seeing the "bugs" crawling around & the barramundi in the court yard. Very clean & cozy. Cleaned our room right away when we asked. Close to everything. TIP - the street that the front of the hotel has restaurants & shops including souvenirs on it that are a...

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Helpful?
Thank Amber S
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you had an enjoyable stay with us along with our warm and caring service. We look forward to welcoming you back to our hotel in the not too distant future Kind Regards.

chicago
Reviewed 1 week ago

I stayed here for three nights in January, 2017. The location is superb, the rooms are clean with a refrigerator and coffee maker and very comfortable bed, and the hotel has laundry facilities for guest use. The gym is small and very well-equipped and the pool is nice. The hotel provides beach towels, which is great because it's very near...

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Helpful?
Thank mary612
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Kind Regards, David Harper - General Manager

Queensland, Australia
Reviewed 1 week ago via mobile

I love staying at Hilton hotels. You pretty much know what you're going to get. This hotel was no exception. From the greeting on arrival, warm cookies and a goodie bag, then up to my very clean room complete with coffee machine :) Your guaranteed of good nights sleep with the dream bed. Oh My Gosh, they keep me coming...

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Helpful?
Thank Gayle S
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind Regards, David Harper - General Manager

Vancouver, Canada
Reviewed 1 week ago via mobile

I don't usually write reviews, but my experience at this hotel definitely deserves one. The staff here are hands down the best in Cairns. They're friendly, helpful, and honest. Reception was warm and welcoming...don't forget to ask for an extra warm cookie! ;) Sue at the tours desk is incredibly knowledgeable and went the extra mile to get to know...

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Helpful?
Thank jdotyau
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Kind Regards, General Manager

Atlanta, Georgia, United States
Reviewed 1 week ago

While this is ri'ght on the boardwalk, this was not what I expected from a Hilton property. From the time we walked into the lobby and saw that the walls hadn't been painted in quite a while to the the time I enter my room, which by the way was just like a motel with the walkways and elevators needing...

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Helpful?
Thank Gina B
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to complete the TripAdvisor review following your recent stay at DoubleTree by Hilton Cairns. I was disappointed to read your comments and to see that our standards did not meet your expectations. We regularly receive positive comments from all of our guests and I do apologise that your stay was not enjoyable. It is...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $138 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton EMEA, Priceline and Travelocity so you can book your DoubleTree by Hilton Hotel Cairns reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland
Hotel Style:
#6 Business Hotel in Cairns
#9 Luxury Hotel in Cairns
#9 Family Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Cairns staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are fairly similar although twin have a lot more space than kings”
 of 5 bubbles francesl962, 20 Jan 2017 | Read review
“room 722 was perfect,balcony, amazing views,air con excellent”
 of 5 bubbles margaretg779, 20 Jan 2017 | Read review
“there is all day free street parking on the side away from the beach”
 of 5 bubbles 2ctalking, 16 Jan 2017 | Read review
“The higher the better the view”
  • View from our room
 of 5 bubbles ambersR112IP, 15 Jan 2017 | Read review
“We upgraded to ocean view with balcony and watched a nightly bat-migration. Cheapest rooms were too small.”
 of 5 bubbles mary612, 13 Jan 2017 | Read review
5 of 5
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