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DoubleTree by Hilton Hotel Cairns

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121-123 The Esplanade, Cairns, Queensland 4870 Australia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (1065)
Room & Suite (187)
Dining (65)
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A note from DoubleTree by Hilton Hotel Cairns
Updated 10/12/21

About

#16 of 69 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region.
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Property amenities
Car park
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Marina View
Languages Spoken
English
2773Reviews61Q+A100Room tips
Traveller rating
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  • 80
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Popular mentions
talei730 wrote a review 9 Jan
1 contribution
Most hotel experiences are the same these days, what really makes the difference between a good hotel stay and a great one is the genuine kindness, effectiveness and the quality hospitality of the staff, and the staff at the Cairns DoubleTree Hilton have all those in spades. Thank you for such an enjoyable stay.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Kristy Williams, Marketing at DoubleTree by Hilton Hotel Cairns
Responded 3 days ago
Hi talei730 Thank you so much for such incredible feedback on Doubletree Cairns - I am so pleased to read your comments on the hotel team. They are a fantastic, hardworking and dedicated team. Please know I have already shared your review with them this afternoon! We look forward to welcoming you back very soon!
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Foster N wrote a review 6 Jan
Darwin, Australia7 contributions10 helpful votes
I stayed here for 4 nights at approx $270 per night for what I was told was an “upgraded” room to get a balcony which I requested and paid extra for. Let me just start by saying this hotel should not have the name “Hilton” attached to it. My bathroom shower and bath were filled with black mould caked through the silicone seal throughout. There were also long black hairs throughout the room and bathroom: I have short hair. Honestly I had no idea a Doubletree Hilton could be this bad. To top it off they charged a $16 credit card fee when I asked for it to be charged to the ‘savings’ account - which wouldn’t be credit. When I raised it, they advised I’d have to pay again via savings and wait 5 days for the $1200 on the credit card to be refunded in order to reverse the $16 fee. So, so bad - highly recommend not staying at this mouldy dirty budget style (but not priced) hotel.
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Date of stay: January 2022Trip type: Travelled solo
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Response from Kristy Williams, Marketing at DoubleTree by Hilton Hotel Cairns
Responded 3 days ago
Hi Foster N Thank you for the feedback and I do believe I have responded to you on another review site. Just to reiterate I do take all such feedback very seriously and your comments are shared with the new Hotel Manager and the Head Housekeeper to ensure we deliver the high levels of service and accommodation you expect from a Hilton branded property.
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Cheryll M wrote a review 4 Jan
Greater Adelaide, Australia297 contributions189 helpful votes
First time in Cairns and this hotel certainly made our holiday! The staff were wonderful and went out of their way to help. We couldn't have asked for a better room or a better view. It was perfect waking up every day to the view of the ocean. Loved the breakfast spread that they had every day and enjoyed a drink and a platter in the Vine Room which overlooked the ocean. What a great way to spend the end of the day. We were central to everything and we walked everywhere. There are some really good restaurants close by. The car park was easy to get in and out off too which helped. We will certainly be coming back to the Double Tree on our next visit. Thanks for a really special holiday.
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Date of stay: October 2021
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Response from Kristy Williams, Marketing at DoubleTree by Hilton Hotel Cairns
Responded 3 days ago
Hi Cheryll M Thank you for the lovely review and comments on Doubletree Cairns. You stayed in a waterview deluxe room and they have the most incredible sunrises... hope you managed to catch one?! The Vine Room is great after a long day sight seeing... hopefully you managed to also take advantage of one of the daily specials! We look forward to welcoming you back very soon.
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Carolyn443 wrote a review Dec 2021
Sydney, Australia13 contributions15 helpful votes
We were saved by this hotel we had booked at the mantra trilogy & had to leave there as this rooms were terrible & so we got into the double tree as they immediately welcomed us as soon as we got into the lobby we felt safe & welcomed by James The room was clean & had a great water view then James gave us some warm fresh cookies & we settled in for the night comfort & comfy breakfast is awesome the hotel has a real friendly feel pool was great to cool off in the atrium area is lively they booked our taxis for us every day & looked after us properly We were so thankful to be able to enjoy our stay especially at Xmas time. Thank you to all the staff at Double tree Hilton hotel We then spent Xmas day luncheon at the Hilton hotel Which just topped our stay even more 🎄👍🙏
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
Value
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Location
Cleanliness
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Sleep Quality
1 Helpful vote
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Response from Kristy Williams, Marketing at DoubleTree by Hilton Hotel Cairns
Responded 2 weeks ago
Hi Carolyn443 Many thanks for such a lovely review and wonderful comments: please be assured I will share your feedback on James with his manager! We are only a small hotel but we have a big heart and a wonderful team and I often reply to online reviews which are really complimentary about the professional hotel team. Once again thank you and I do hope we welcome you back (to either hotel!) very soon.
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AT_0801 wrote a review Dec 2021
Melbourne, Australia1 contribution
The staff were super friendly, helpful and made us feel very welcomed on arrival. They were able to accomodate our early check-in and late checkout. The chocolate chip cookies were unbelievably SENSATIONAL - we bought a tin home with us (which just lasted the plane flight.) The facilities are great, everything you needed and the entire premise was super clean and well looked after. It's also in a great location, with a walk to eateries, but the in-house dining and Vine Bar had lovely food. Highly recommend and we'd definitely stay here again - it was excellent.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Kristy Williams, Marketing at DoubleTree by Hilton Hotel Cairns
Responded 2 weeks ago
Dear AT_801 We really appreciate your time in leaving a review and such positive comments. Even after 15+ years working with Hilton and Doubletree I still can't say no to a second or a third (or fourth!) warm Doubletree Choc Chip Cookie. So pleased to read they managed to fuel you on the way back to Melbourne :-)
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PRICE RANGE
USD 90 - USD 137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn cairns hotel cairns, cairns holiday inn
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
237
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Frequently Asked Questions about DoubleTree by Hilton Hotel Cairns
Which popular attractions are close to DoubleTree by Hilton Hotel Cairns?
Nearby attractions include Muddy's Playground (0.2 km), Cairns Aquarium (0.2 km), and Esplanade Boardwalk (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Cairns?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel Cairns?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Cairns?
Yes, a parking garage is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Cairns?
Conveniently located restaurants include Gelocchio, Cairns Burger Cafe, and Devine Gelato.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Cairns?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is DoubleTree by Hilton Hotel Cairns located near the city centre?
Yes, it is 0.2 km away from the centre of Cairns.
Are any cleaning services offered at DoubleTree by Hilton Hotel Cairns?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Cairns offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does DoubleTree by Hilton Hotel Cairns have any great views?
Yes, guests often enjoy the harbour view available here.
Is DoubleTree by Hilton Hotel Cairns accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.