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DoubleTree by Hilton Hotel Cairns

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#12 of 68 Hotels in Cairns
Certificate of Excellence
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DoubleTree by Hilton Hotel Cairns
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1,869 Reviews from our TripAdvisor Community

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Showing 1,705: English reviews
Reviewed yesterday NEWvia mobile

We spent a week there to see the Reef and the Rainforest. The property lived up to all the great reviews. It is clean, friendly and in a lovely location on the Esplanade. The service was great, including left items returned to us, and we felt at home. Don't discount the fact that the am breakfast is very good and...

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Helpful?
Thank Jeffrey S
Auckland, New Zealand
Reviewed 2 days ago NEW

Stayed at this hotel for one night. We were provided with early check-in when requested and given a room upgrade as Gold members. The room was lovely and clean with a nice view over the pool and the esplanade. From check-in, to drinks in the lobby bar and dinner through to check-out every member of staff we dealt with was...

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Thank Sejie
Rockhampton, Australia
Reviewed 3 days ago NEW

Such an ideal location on the Cairns esplanade. Staff were so helpful in every way. Rooms were maintained beautifully, and the free cookies were a sneaky little surprise. Overall thoroughly enjoyed our stay with everything provided at the drop of a hat... would most certianlty return.

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Thank 941187kat
Cairns, New Zealand
Reviewed 5 days ago NEW

Room was clean, the views were beautiful with ocean views. The staff was friendly and efficient. Our three night stay was very pleasant. The location of the hotel was convenient both for town shopping restaurant availability and travel to the airport. The hotel serve excellent breakfast was served. Internet availability was very good. In consideration of our experience we would...

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1Thank 326ashwing
Reviewed 5 days ago NEWvia mobile

We recently stayed at Doubletree on a short getaway to see the reef and celebrate our anniversary. Our stay was great from check in through to check out. A mix up with twin beds(not so romantic) was fixed immediately upon check in, moving us to a room with a king bed and courtyard and a bottle of sparkling was sent...

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Helpful?
Thank Natasha M
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. I was pleased to read you enjoyed your stay and your experience. I do hope you had a lovely time in Cairns celebrating your anniversary. We look forward to welcoming you back to our hotel in the not too distant future

Green Bay, Wisconsin
Reviewed 5 days ago NEW

In Cairns for holiday from US (Midwest). Our balcony looked out to the sea which was amazing! Room was clean, well kept, lots of comfy pillows. But the staff was, by far, the greatest asset. Always friendly, willing to do whatever is needed. Our need was exceptional as my wife needed transport by ambulance to hospital for heart problem. They...

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Helpful?
Thank 958douglasw
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking a moment to share your experience and for rating us 5 stars! I am pleased to hear you had an enjoyable stay with us along with our warm and caring service, with a special mention to Claire. We look forward to welcoming you back to our hotel in the not too distant future

Geelong, Australia
Reviewed 6 days ago NEW

I recently stayed at the Hotel for business and was impressed by the warm welcoming staff, the room was as expected, but the staff provided excellent service. It made all the difference. The menu was simple but full of fresh seafood however the buffet felt like a very standard hotel buffet, but you can't have everything.

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Helpful?
Thank naomid554
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

I was delighted to read your comments about our team here and will be sure to pass the comments on. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated. I do appreciate the feedback on the Breakfast offerings and will have our executive team look into this.

Weipa, Australia
Reviewed 6 days ago NEW

I have stayed in most of the chain owned hotels along the Esplanade and this is the one I would prefer. One of the Managers there has been very helpful several times, the rooms are good and the standard 12md check-out is very convenient. It is easy to access from either the Esplanade or Abbott Street. They also have some...

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Helpful?
Thank paul4874
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to complete this review. I'm pleased that you have enjoyed staying with us and hope that we remain your choice of hotel when traveling to Cairns

Branxton, Australia
Reviewed 6 days ago NEW

Stayed at the beginning of our whirl wind 13 day trip around Australia, started off with a glitch, the reception staff gave us the wrong room which was already occupied by another guest. Many apologies later we were reallocated our correct room and were comped a bottle of wine and some breakfast packs for our early start the following morning....

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Helpful?
Thank Gary H
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for the 5 star rating. Sorry to hear about the mistake made on check in, I am glad that we were able to rectify the situation in a timely manner. I hope you enjoy the rest of your journey through Australia and hope that we are able to welcome you back to the hotel in the future.

sydney, Australia
Reviewed 1 week ago NEW

I had the pleasure of staying at this excellent property for 4 nights. The staff here are superb, they really go above and beyond to help their guests. Their attention to detail is great. Although the bathroom was somewhat small, the room was modern and very clean. This property offers great value for money. I could not fault breakfasts or...

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Helpful?
Thank MotelCRITIC
doubletreecairns2016, General Manager at DoubleTree by Hilton Hotel Cairns, responded to this review

Thank you for taking the time to complete such a positive review. We take pride in creating rewarding experiences for all our guests and so it is very rewarding to see that we have accomplished this with your stay. I will be sure to pass your great comments onto our fantastic team members and we hope to welcoming you back...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Boasting uninterrupted views of the Coral Sea, and a stunning natural setting amidst landscaped tropical gardens, the oceanfront DoubleTree by Hilton Hotel Cairns is just a short walk from the city center, and Cairn's business, retail and entertainment districts. The hotel overlooks the picturesque Cairns Esplanade, and is just moments from Cairns Lagoon and Cairns Casino. Enjoy easy access to Cairns Convention Center and lots of attractions, including the World Heritage listed Daintree Tropical Rainforest and the Atherton Tablelands. The Great Barrier Reef departures terminal is 100m away, and Cairns International Airport is only 10 minutes' drive from our Cairns hotel. Our onsite tour desk will help you explore the wonders of this unique region. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Cairns

Address: 121-123 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $138 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — DoubleTree by Hilton Hotel Cairns 4.5*
Number of rooms: 237
Reservation Options:
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Also Known As:
Holiday Inn Cairns Hotel Cairns
Cairns Holiday Inn
DoubleTree By Hilton Hotel Cairns Queensland
Hotel Style:
#6 Business Hotel in Cairns
#9 Family Hotel in Cairns
#10 Luxury Hotel in Cairns
#11 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Cairns staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Naturally if you can get a higher room on the Eastern side it is very scenic.”
 of 5 bubbles paul4874, 4 Dec 2016 | Read review
“Level 6 is reserved for HHilton Honours members”
 of 5 bubbles MotelCRITIC, 3 Dec 2016 | Read review
“Corner suites are larger”
 of 5 bubbles 5aural, 29 Nov 2016 | Read review
“Level 6 is dedicated to Hilton Honors members avoid 702”
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
  • King delux with water views - 624
 of 5 bubbles Toddys91, 27 Nov 2016 | Read review
“Level 7 is amazing - especially with the ocean views”
 of 5 bubbles sydb0y, 20 Nov 2016 | Read review
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