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The Benson Hotel

Traveller (84)
Dining (26)
Videos (1)
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About

#37 of 68 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
The Benson Hotel is situated on natures doorstep in the iconic town of Cairns, Tropical North Queensland. Guests staying at the property are 7km from Cairns International and Domestic Airport, 600m from the Cairns Cruise Terminal and 850m from the Cairns Esplanade Lagoon. The Benson is perfectly situated to explore the breathtaking, heritage listed Great Barrier Reef, Daintree Rainforest & Atherton Tablelands. Featuring 101 stylish rooms each with their own private balcony overlooking the Pacific Ocean or with magnificent city views. The hotel caters to single, couples or families with Gold Benson Double or King Rooms. If you’re looking to upgrade for a special occasion, it’s recommended to stay in the luxurious Gold Benson Suite Room or Terrace Room. The property offers an onsite rooftop restaurant and bar (open for Breakfast, Lunch and Dinner) with live music Thursday to Sunday, outdoor rooftop pool, six spacious conference spaces, secure onsite parking and complimentary WIFI.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Pool / beach towels
Rooftop pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Outdoor dining area
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Dry cleaning
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Private balcony
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
Hotel links
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103Reviews1Q+A20Room tips

Reviews
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ameliadavid2024 wrote a review Yesterday
1 contribution
Came to cairns for a weekend trip. The benson is a great location, smack bang in the middle of town. Great customer service and very comfortable rooms, the beds are amazing! I would Defintley recommend staying here.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Benson Hotel, General Manager at The Benson Hotel
Responded yesterday
Dear Ameliadavid, We greatly appreciate your additional comments regarding your experience and I will be delighted to share your feedback directly with our team. It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for visiting The Benson Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amy wrote a review Aug 2022
10 contributions1 helpful vote
Hotel's Favourite
We loved our stay at The Benson Hotel and it was all thanks to the amazing bar staff. From the day we got there and met Mason, he made us feel super welcome. He is a great asset to the team and deserves all the best.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ian Pirodon, General Manager at The Benson Hotel
Responded 4 Sept 2022
Dear Amyscothern, The team and I are so pleased you had a brilliant stay and Mason passes on his thanks for the mention - He is a true Benson ambassador. We cannot wait to be of service again soon Ian and The Benson hotel team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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andrewduguid2024 wrote a review 26 Feb
1 contribution
Close to city and has all you need for a business week away. Close also to restaurants. Easy taxi from airport. For anyone attending an event at the Convention Centre, this is walking distance (with great coffee on the walk
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Benson Hotel, General Manager at The Benson Hotel
Responded 2 days ago
Dear Andrew, We greatly appreciate your comments regarding your experience and I will be delighted to share your feedback directly with our team. It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for visiting The Benson Hotel. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rulemeister wrote a review 26 Feb
Townsville, Australia15 contributions
Checked in for one night and after a long day at work, had the misfortune of having a group of young girls treating their room (2 levels below) like a frat house with drinking, yelling and smoking going on until 3.30am. The room was fine, the screening of guests checking into the hotel on the other hand was pretty ordinary.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Benson Hotel, General Manager at The Benson Hotel
Responded 2 days ago
Dear Rulemeister, We are very sorry to read that your stay at The Benson Hotel did not meet expectation. The satisfaction of our guests and the ability to provide an exceptional experience is important to us and it is therefore extremely disappointing that we were unable to achieve it on this occasion.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FarAway622503 wrote a review 26 Feb
2 contributions
I was nervous about booking this hotel after reading some of the reviews but it seems the hotel has been renovated since many of the reviews were written. The lobby was clean and very modern looking as was the room and hallways. Our room was spacious, updated, modern and new looking. Everything was very clean! The beds were comfortable as were the pillows. Our A/C worked, the TV worked. The balcony isn’t really a balcony - it was really a standing ledge only but that’s really my only complaint. It was nice to go stand outside regardless as long as you’re not expecting to be able to sit out there. One thing I noticed at all of the Australian hotels we stayed at was the lack of face cloths. No where had face cloths in the room available. I’m not sure if they’re available upon request but if I could make a suggestion it would be to add them to the linens. Beach towels were available upon request at the front desk so that was nice! The location of the hotel was great! There are lots of restaurants around, a woolworths grocery store only a couple blocks away and it was within walking distance to the esplanade where our snorkelling boat tour was. There’s also a night market and super awesome lagoon/pool that’s open til 8 or 9pm. The area felt very safe and was well lit. The breakfast package was good value. A few more options would maybe be nice. It had the basics like scrambled eggs or hard boiled eggs. Bacon and sausage but the option for maybe pancakes, French toast or Belgium waffles or a fried egg/omelette station would be a nice addition. Overall it was very good value though and the early morning hours made it very convenient to be able to eat there quickly before our excursions. The reception staff were fantastic. All very friendly but the gentleman who helped us find a koala holding experience and then helped us book a car rental last minute to get there with only hours to spare before our flight left was top notch! He went above and beyond for us that day and we can’t thank him enough! Overall, please don’t hesitate to stay here! The old reviews from this place are extremely inaccurate. If anything, I will constantly be comparing this place to other “budget” hotels and none of them will live up to The Benson. The Benson was comparable to my experiences at a Hilton, Doubletree and Sheraton.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Benson Hotel, General Manager at The Benson Hotel
Responded 2 days ago
Dear FarAway, We greatly appreciate your comments regarding your experience and I will be delighted to share your feedback directly with our team. It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for visiting The Benson Hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rashidaakee wrote a review 25 Feb
1 contribution
Highly recommended if your travelling as a single, couple or family, you will be well looked after! It's location is also convenient and in walking distance to most shops and the esplanade. Thanks Benson Hotel for an amazing stay!
Read more
Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Benson Hotel, General Manager at The Benson Hotel
Responded 4 days ago
Dear Rashidaakee, We greatly appreciate your additional comments regarding your experience and I will be delighted to share your feedback directly with our team. It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for visiting The Benson Hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lesleyk988 wrote a review 24 Feb
Cooktown, Australia2 contributions
Great room, great location, everything excellent except for those of us with a car - cost of parking is expensive $25 daily - although you can park in the street there are time limit for those parks in front of the hotel and on Friday Saturday and Sunday hard to find a park due to Rusty's market being open til 2pm but easy to find a park after this.
Read more
Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Benson Hotel, General Manager at The Benson Hotel
Responded 4 days ago
Dear Lesley, We greatly appreciate your additional comments regarding your experience and I will be delighted to share your feedback directly with our team. It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for visiting The Benson Hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paolo M wrote a review 7 Feb
1 contribution
From the moment we arrived with our group of 12 for a late check in we felt welcomed the rooms were clean and spacious breakfast was great every day the bar and pool area was an amazing place to relax and enjoy a drink or meal well done to all the staff
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Benson Hotel, General Manager at The Benson Hotel
Responded 3 weeks ago
Hi Paolo, We're delighted to hear that you found our staff friendly and accommodating and enjoyed our buffet breakfast, bar and pool. It's great to know that the rooms were well-appointed and had all the necessary amenities. We hope to host you again for another memorable visit in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Olga S wrote a review Jan 2024
1 contribution
Worst hotel I've stayed in!! - Hot water constantly running out. - No ventilation in bathroom (No window or extractor fan) leaving the bathroom misty after taking a shower and leaving it smelly after using the loo. - Beds were extremely uncomfortable. - Pillows were solid hurting your neck when you slept. - Room was dust central, dust had settled everywhere and even after us wiping it off with some baby wipes it would re settle. Under the bed was filthy with dirt and dust looked like it had been forgotten about by the cleaner. - Bed sheets were filled with dust when we asked the recepcionist if we could have them changed she replied "well the cleaner has finished who's going to do it?" - Fridge was dirty and horrible and the bottom of it was rusty. DO NOT STAY.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Worst hotel I've stayed in!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Benson Hotel, General Manager at The Benson Hotel
Responded 2 days ago
Dear Olgas, We are very sorry to read that your stay at The Benson Hotel did not meet expectation. The satisfaction of our guests and the ability to provide an exceptional experience is important to us and it is therefore extremely disappointing that we were unable to achieve it on this occasion.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Craig J wrote a review Dec 2023
Townsville, Australia4 contributions
Nice large rooms overlooking the pool. Buffet breakfast included in checkin price, rooms are large and nicely decorated, modern look. Only 5 minute walk to the esplanade, well impressed wasn’t expecting this to be good. Pool area could have a bit more shade and furniture but you can’t have it all.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Benson Hotel, General Manager at The Benson Hotel
Responded 2 days ago
Dear Craig, We greatly appreciate your additional comments regarding your experience and I will be delighted to share your feedback directly with our team. It was a pleasure to have you as a guest and I would like to take this opportunity to thank you for visiting The Benson Hotel.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$163 - AU$215 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE BENSON HOTEL (AU$163): 2024 Prices & Reviews (Cairns) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Benson Hotel
Which popular attractions are close to The Benson Hotel?
Nearby attractions include Cairns Museum (0.2 km), Cairns Art Gallery (0.3 km), and Rusty's Market (0.2 km).
What are some of the property amenities at The Benson Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Benson Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Benson Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Benson Hotel?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to The Benson Hotel?
Conveniently located restaurants include Snoogies, Cruze Coffee, and Falafellicious.
Are there opportunities to exercise at The Benson Hotel?
Yes, guests have access to a pool during their stay.
Is The Benson Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Cairns.
Are any cleaning services offered at The Benson Hotel?
Yes, dry cleaning and self serve laundry are offered to guests.
Does The Benson Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does The Benson Hotel have any great views?
Yes, guests often enjoy the city view available here.