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59-63 Esplanade, Cairns, Queensland 4870 Australia
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Traveller (27)
Room & Suite (45)
Dining (21)
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About

#40 of 67 hotels in Cairns
Location
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Value
Choose Oaks Cairns Hotel for all your home away from home needs in the beautiful Queensland metropolis of Cairns. Perfectly located on the Cairns Esplanade in the heart of the city, the Hotel is just minutes away from all the hustle and bustle including the new Esplanade dining precinct and Cairns Convention Centre. Offering modern rooms and a gorgeous rooftop restaurant and bar, this brand-new property is an idea choice for travellers looking for a comfortable stay.
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Room & Suite (45)45
Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Restaurant
Complimentary tea
Rooftop bar
Room features
Iron
Room types
Non-smoking rooms
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61Reviews3Q+A2Room tips
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Dita R wrote a review 12 Apr
Brisbane, Australia156 contributions37 helpful votes
This Hotel has the worst service we have experienced and sadly very unnecessary so we are very dissatisfied with the whole lot I will proceed to name them for future customers knowledge, which I wish I would have known before booking this place Firstly the ladies at reception were friendly but didn’t take care of our needs from the first go, they give the wrong type of room and the first floor right by the construction (which by the way is a lot going around the Hotel) so we have go back and them to check our booking to see what was needed and booked😫. Then we get the right room and there is hardly any coffee or sugar in the rooms by, as I’m traveling with my teenager and they need their own room so both were pretty short of basic needs. Then next day we come back from a beach day tired expecting a cleaned and fresh room to be told at reception by Herman ( with a very fresh face) that we didn’t pay for cleaning a room so I asked why weren’t we told of that and he just didn’t seem to care much about my issue and fresh face tells me to look in Expedia LOL really, first a hotel room is normally cleaned, service daily but here you have guess that to get a room service and cleaned you have to pay, which btw we weren’t told when we checked in and also being a hotel room the supply of shampoo, conditioner and soap are tiny for 2 people so it wa so given that we will get it daily👎👎👎 I wish I would have gone some where else that would be more appreciated as a guess No need to reply as the attitude from Herman this very afternoon would never be fixed the damaged is done So $35 extra to get room cleaned and service and you will only find out through poor reviews Not through the booking or checking process Sorry a poor excuse for a Hotel and the middle of a construction side DO NOT COME TO THE Oaks, Cairns
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Date of stay: April 2021Trip type: Travelled with family
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MarkFlintoff wrote a review Jan 2021
Canberra, Australia245 contributions138 helpful votes
Hotel's Favourite
New hotel in Cairns, has an amazing rooftop bar and restaurant that’s buzzing with people and atmosphere. I had an excellent sleep with a comfortable bed and pillows, nice quiet room and excellent bathroom amenities with good shower pressure, more than enough power points and USB ports. It was wonderful having everything new, such as iron and ironing board hairdryer and all the room amentities. The room was nice and dark when you closed the blinds, so I could sleep in, I will definitely stay again.
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Date of stay: January 2021
2 Helpful votes
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Response from G M, General Manager at Oaks Cairns Hotel
Responded 20 Jan 2021
Hi Mark and many thanks for your great review. Hope to see you again soon, regards Matthew
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SimonGBlahhblah wrote a review 10 Apr
Brisbane, Australia1 contribution
Location and condition of hotel is great, but as a business traveller the absence if a desk is unacceptable. I spend about 100 nights per year in hotels all over, and they've always had a desk or workspace.
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Review collected in partnership with Minor Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from G M, General Manager at Oaks Cairns Hotel
Responded 5 days ago
Hi SimonGBlahhblah, Thank you for your review and we apologise on the inconvenience due to the absence of a desk. Best regards, Oaks Cairns Hotel
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Emma C wrote a review 10 Apr
3 contributions
Ohhhh so many mixed feelings!! I didn’t want to leave a negative review BUT in all honesty the let-downs outweighed the positives by miles... Let’s go: POSITIVES 😁: Bed is comfy Interior design gorgeous Selection of Free movies in TV Location & ocean bedroom view = so amazing!! NEGATIVES 😒: No room or cleaning service included in the price we paid for a full weeks stay. First day someone walked into our room as we were taking a nap, I believe it was staff. That gave us a good scare... Kept having to go to reception for toilet paper, bin bag, toilet brush, hand soap Hair dryer not working No laundry service, so had to wash clothes by hand and then gave up quickly because nothing would dry, so my partner and I had to haul 4 bags of clothes to wash at a laundromat that wasn’t even close by.. Ermm this is a 4* hotel? No drinks in mini bar: we were given 2 coupons to use at the bar to have 2 drinks on the house (no cocktails, just standard drinks). So we both ordered Coronas, and we told that was not eligible for the coupon.... keep in mind, we had run a pretty fat tab at this point and had ordered almost the whole menu in foods and cocktails. Not much tea provided No gym, pool or spa No breakfast or any meals included Not enough coat hangers No balcony Only provided us with one medium sized towel each Bathroom drainage system was weird, water kept leaking as the shower was elevated, but bathroom lower was flat and had no drain (???) Fire alarm went off at 2:45 am and we had to evacuate building, no fire and not a word from management. Can’t open any windows No car park (didn’t really affect us because we didn’t need a car spot but still) Bar/restaurant closed every night at 9:30... we’re here on holiday to have a good time, need I say more?
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from G M, General Manager at Oaks Cairns Hotel
Responded 5 days ago
Hi emmyloustravels, Thank you for your review, and we are disappointed that your experience here at Oaks Cairns Hotel have not been up to standards. Please be assured your feedback has been passed on to the relevant department heads. Once again, apologies on your experience.
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EFEE1 wrote a review 9 Apr
Melbourne, Australia104 contributions39 helpful votes
Single small lift for the entire building from ground floor / reception on L1 and the busy rooftop. Often long wait times to move around. The place is very modern, clean and looks newly renovated. Rooms look a lot bigger in the pictures though. It’s pretty small inside (booked - hotel executive). Was pretty disappointed with that. Bathroom very modern and looks great. includes shampoo, conditioner, lotion basics. Location is really good - stone-throw away from the lagoon. Super market around the corner. But does not include parking. Also building works directly outside the hotel everywhere. Doesn’t look great at the moment. But that can’t be helped.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from G M, General Manager at Oaks Cairns Hotel
Responded 5 days ago
Hi EFEE1, Thank you for your review. We do apologise for the inconvenience you experienced during your stay due to the roadworks as well as the waiting time for the elevator. We are glad you enjoyed the modern bathroom as well as the location. Thank you again! Best regards, Oaks Cairns Hotel
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LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
76
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Frequently Asked Questions about Oaks Cairns Hotel
Which popular attractions are close to Oaks Cairns Hotel?
Nearby attractions include Cairns Esplanade Lagoon (0.1 km), Esplanade Boardwalk (0.10 km), and Cairns Museum (0.3 km).
What are some of the property amenities at Oaks Cairns Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
What food & drink options are available at Oaks Cairns Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Oaks Cairns Hotel?
Conveniently located restaurants include Cruze Coffee, Snoogies, and Cairns Burger Cafe.
Are there opportunities to exercise at Oaks Cairns Hotel?
Yes, guests have access to a pool during their stay.
Is Oaks Cairns Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Cairns.