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163 Abbott St, Cairns, Queensland 4870 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (67)
Dining (35)
Room & Suite (23)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystalbrook Bailey
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
Modern, environmentally conscious and with a true appreciation for all the arts, meet Bailey, a Crystalbrook Collection Hotel and Residence. Bailey chooses the path less travelled; the type of character you’ll find at the local farmers market or exploring the latest museum exhibition. Bailey loves originality, individuality and attention to detail. Positioned in the Cairns cultural precinct at the heart of the CBD, Bailey is just a short stroll from the Cairns Performing Arts Centre, Cairns Art Gallery, the iconic Esplanade boardwalk, Cairns lagoon pool and the Great Barrier Reef departure terminal. Staying with Bailey, you’ll find artwork from Australia and beyond along with an evolving ever-changing array of exhibitions and activations. Passionate about sustainability, Bailey embraces Crystalbrook Collection’s belief in #responsibleluxury. Saying no to plastic, you won’t find any plastic water bottles or straws. Bailey saves 170,000 amenity bottles from waste through the use of signature large-pump bottles and uses recycled wooden key cards and room accessories. Bailey also embraces environmental partnerships with Citizens of the Great Barrier Reef, TerraCycle, OzHarvest and Containers for Change. With 255 spacious rooms and residences filled with design details that will appeal to your inner artist, you’ll be sure to leave enchanted and enriched. Each room and residence features its own Apple iPad control centre complete with art apps, Staycast by Google for video streaming, access to hundreds of complimentary movies and Nespresso machines (naturally with recyclable pods). Oh, and the Wi-Fi is fast and free – obviously! Bailey is a food lovers haven with an enviable selection of stunning on-site restaurants designed to cater to any mood or occasion. Throwing down the gauntlet as the culinary destination for locals and tourists alike, the world-class restaurants are guaranteed to gratify your hunger. Transport your tastebuds to the rugged Australian outback at Crystalbrook Collection’s signature steakhouse, CC’s Bar and Grill or explore the streets of South America, through vibrant Latin flavours at Pachamama.
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Room & Suite (23)23
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Children's playground
Airport transportation
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Taxi service
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Chinese, Japanese
94Reviews1Q+A13Room tips
Traveller rating
  • 67
  • 17
  • 8
  • 1
  • 1
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Popular mentions
Alyce wrote a review 17 Apr
Weipa, Australia41 contributions13 helpful votes
I really enjoyed this recently opened hotel. We had booked a locals special nightly rate, so we were very impressed with quality offered. A few issues: parking is street parking only as there were no more car parks available. A few messages were missed at reception, which caused some inconvenience for our party. Breakfast buffet was not allowed due to Covid, and the single use items were all gone when we went down, even though there was at least another hour of the 'breakfast buffet'. The rooms were gorgeous, and we would have enjoyed a meal at the restaurant downstairs, but did not book early enough. Overall, a good weekend.
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Date of stay: November 2020
Value
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Dani McGowan wrote a review Oct 2020
Sydney, Australia117 contributions17 helpful votes
Hotel's Favourite
We stayed at the Bailey for a work trip during a difficult time due to Covid. The hotel is beautiful with a wonderful outdoor pool and dining area. What made the stay so memorable was the staff. They were so friendly, helpful and patient with us we really enjoyed getting to know them. A special mention to Annbolin, Angelo and Jay who are just great people and really looked after us! Would highly recommend for a stay in cairns, right near the water, lagoon and restaurants. Would 100% stay again.
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Date of stay: September 2020Trip type: Travelled on business
1 Helpful vote
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 15 Oct 2020
Thank you so much for this wonderful review- The world is certainly different however service is something we can all achieve. It is nice to hear this sediment through your review. Keep in the know with all that is Crystalbrook by visiting our website crytsalbrookcollection.com and become part of our crowd family.
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Anna M wrote a review 9 Apr
Moonee Ponds, Australia5 contributions6 helpful votes
Lovely pool area and rooms. However - Everything was a waiting game. Definitely not enough pool lounges or seating and there was plenty of room around pool areas for social distancing. Overall, more staff needed! The earliest our room was cleaned was 4.30pm. It would be great if there was a water/ice station near the pool as there was always a wait at the bar. Also, to have towels by the pool instead of going into the foyer. That said, staff were very kind and helpful when we spoke to them.
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Date of stay: April 2021Trip type: Travelled with friends
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John wrote a review 8 Apr
North Queensland, Australia1 contribution
This hotel is nice, but is missing a lot of things to be considered 5 star (as it is advertised). There is no room service, no minibar, not even water in your room. I can't remember staying at a hotel (even the $100 a night cheapies) and not being provided with water. Staying here felt like a fancy Formula 1. I had high expectations, as the other Crystalbrook properties I have stayed at provide a lot more (Flynn and Riley). I felt let down by this one. Was really disappointed that there was no bedside tables in the room I stayed in and no power-points near the beds for my medical device. The rooms are small, but nicely decorated. The in-room TV system is excellent. I work a lot from my hotel room when I travel, and the desk and chair was comfortable and the space was sufficient. Lighting in the room is excellent. Check-in was quick and the staff were friendly and helpful. Overall a comfortable stay, but the promise of 5 star left me feeling disappointed on both the amenities and value fronts.
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Date of stay: April 2021
Value
Location
Service
Trip type: Travelled on business
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 1 week ago
Thank you Jonno for your review. Each of our hotels have their own personality and features which are represented in rates/value. Post covid we have seen a shift in traditional offerings in hotels to more online and self sufficient needs. As mentioned technology and comfort in room is high on this list when doing working or occupying the room l for longer periods of time. Our minibar service is available on our app and also Ipad in room. Due to serving restrictions in place, minibar in rooms is not an option. Our Grab n Go is also an option daily included in room rate. I am sorry we did not meet expectations. Each property has a different offering and experience, its great to hear you have been to all 3 in one region. Look forward to seeing you in our other properties on the Eastern Seaboard when travelling next.
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Lilly wrote a review 6 Apr
Townsville, Australia2 contributions
Quick overnight trip to Cairns. Have stayed at most hotels around esplanade this is a treasure to find. First welcomed by happy courteous helpful staff at concierge. Room looks small but had all necessary amenities clean room comfortable bed. Great location walking distance to esplanade restaurant ect. Have stayed at Flynn prefer Bailies Will definitely be staying again. Lill
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 1 week ago
Thanks Lill for your review. Great to hear Bailey ticked all the boxes for your stay and look forward to welcoming you back
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PRICE RANGE
USD 94 - USD 151 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
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Frequently Asked Questions about Crystalbrook Bailey
Which popular attractions are close to Crystalbrook Bailey?
Nearby attractions include Cairns Esplanade Lagoon (0.3 km), Esplanade Boardwalk (0.1 km), and Cairns Museum (0.3 km).
What are some of the property amenities at Crystalbrook Bailey?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crystalbrook Bailey?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystalbrook Bailey?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crystalbrook Bailey?
Yes, parking is available to guests.
What are some restaurants close to Crystalbrook Bailey?
Conveniently located restaurants include Cruze Coffee, Snoogies, and Cairns Burger Cafe.
Are there opportunities to exercise at Crystalbrook Bailey?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Crystalbrook Bailey have an airport shuttle?
Yes, Crystalbrook Bailey offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Crystalbrook Bailey located near the city centre?
Yes, it is 0.3 km away from the centre of Cairns.
Are any cleaning services offered at Crystalbrook Bailey?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystalbrook Bailey offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.