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Crystalbrook Bailey

163 Abbott St, Cairns, Queensland 4870 Australia
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Traveller (129)
Dining (49)
Room & Suite (33)

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About

#18 of 68 hotels in Cairns
Location
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Value
Modern, environmentally conscious and with a true appreciation for all the arts, meet Crystalbrook Bailey. Crystalbrook Bailey chooses the path less travelled; the type of character you’ll find at the local farmers market or exploring the latest museum exhibition. Crystalbrook Bailey loves originality, individuality and attention to detail. Positioned in the Cairns cultural precinct at the heart of the CBD, Crystalbrook Bailey is just a short stroll from the Cairns Performing Arts Centre, Cairns Art Gallery, the iconic Esplanade boardwalk, Cairns lagoon pool and the Great Barrier Reef departure terminal. Staying with Crystalbrook Bailey, you’ll find artwork from Australia and beyond along with an evolving ever-changing array of exhibitions and activations. Passionate about sustainability, Crystalbrook Bailey embraces Crystalbrook Collection’s belief in #responsibleluxury. Saying no to plastic, you won’t find any plastic water bottles or straws. Crystalbrook Bailey saves 170,000 amenity bottles from waste through the use of signature large-pump bottles and uses recycled wooden key cards and room accessories. Crystalbrook Bailey also embraces environmental partnerships with Citizens of the Great Barrier Reef, TerraCycle, OzHarvest and Containers for Change. With 255 spacious rooms and residences filled with design details that will appeal to your inner artist, you’ll be sure to leave enchanted and enriched. Each room and residence features its own Apple iPad control centre complete with art apps, Staycast by Google for video streaming, access to hundreds of complimentary movies and Nespresso machines (naturally with recyclable pods). Oh, and the Wi-Fi is fast and free – obviously! Crystalbrook Bailey is a food lovers haven with an enviable selection of stunning on-site restaurants designed to cater to any mood or occasion. Throwing down the gauntlet as the culinary destination for locals and tourists alike, the world-class restaurants are guaranteed to gratify your hunger. Transport your tastebuds to the rugged Australian outback at Crystalbrook Collection’s signature steakhouse, CC’s Bar and Grill or explore the streets of South America, through vibrant Latin flavours at Pachamama.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Children's playground
Taxi service
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Interconnected rooms available
Safe
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish, Chinese, Japanese
214Reviews2Q+A39Room tips

Reviews
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EmmaCTraveller wrote a review 3 Feb
Sydney, Australia3 contributions1 helpful vote
The hotel has a lot going for it, deco is very nice. Nice big rooms and bathrooms, I didn’t manage to see all the facilities of the hotel as I was only there for one night. The biggest problem is that the rooms stink!! The initial room I went in stank of mold and sewage. I brought this up to the staff and they moved me too a higher floor. This room wasn’t as bad as the first, however there was still a bad smell of mildew/mold in the room especially at night. I’m completely aware that Cairns is a very humid city, especially the time I visited but I think the hotel management should take this into consideration and keep the air con on throughout the hotel during the wet season. I would recommend to not stay in this hotel during the wet season.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Don’t stay at this hotel during the wet season!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Jon P wrote a review Jan 2024
1 contribution
Arr. at hotel early at 10am. Room was ready. Checkin time 2pm. Had to pay $100 for early checkin! Since when is this a policy for hotels? Surely if room is ready beforehand guests should be able to utilize it. As it is you don’t get a full days rent, since checkout is at 11am - that’s 21 hours max. I accept late checkout policies but this is new and ridiculous. Particularly if room is available.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Don’t arrive early to this hotel as it will cost you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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427ccfcfan wrote a review Jan 2024
Hinckley, United Kingdom256 contributions282 helpful votes
Stayed here for 4 nights as part of Titan Travel group tour from the UK. We thoroughly enjoyed our stay. The room was fine and we slept well. Nicely situated, it doesn't take long to walk anywhere and the lovely promenade and lagoon are not far away, nor is the harbour. The hotel restaurant offered a good selection of food & drink. If you are part of a touring group, then there is a launderette just across the road from the hotel which was handy. One thing we would recommend when staying here is visiting the Cairns Aquarium which is only a short walk away - it is amazing and well worth going to if you have a few hours of free-time.
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Date of stay: November 2023
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Karen D wrote a review Dec 2023
Cairns, Australia162 contributions51 helpful votes
Lovely modern hotel in the heart of Cairns. We only stayed one night but I think this place would warrant an extended stay. Bar and restaurant are downstairs. There is a pool. Rooms are tastefully decorated and staff were helpful.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susan S wrote a review Oct 2023
Adelaide, Australia3 contributions
A very comfortable hotel within walking distance to everything you need to enjoy in Cairns. Good service, good food and very relaxing. I recommend a stay at the Bailey to anyone who is looking for a fun filled holiday. You don't need to worry about a thing.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The roof top pool is cool and relaxing, but poolside food is limited. If you like hot chips and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 30 Oct 2023
Thank you for your review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Synonymous wrote a review Oct 2023
1 contribution1 helpful vote
Crystalbrook have cornered the best block in Cairns with their buildings but if you want 3-4 star without the smell of wet dog/men’s locker room/an open sewer, you might be better off booking Novotel or Double Tree/Hilton. Both are next door to one of (Bailey/Flynn/Riley), though I haven’t stayed at either and can’t comment on their preferred guest scents. We did some research (asking other guests/people in the lift/foyer etc ) and apparently level 11 is the only one at Bailey with odour free rooms and all hotels use the same air filtration system. After asking to be moved from our sweaty gym sock scented room we were shown another on a different level and assured it was odour free. Staff obviously no longer have the ability to smell as this one smelt like the streets of Phuket City. After being shown another 3 rooms on different levels again, we were finally given one we could breathe in. It had been bombed with at least 2 cans of air freshener. We were given a $17 bottle of white for our trouble. It was drinkable and we appreciated that, thank you. Unfortunately the smell and possible hidden black mould infests this hotel as the filtration system complies with “responsible luxury” sustainability practices. This apparently results in smells staying inside the rooms rather than filtering out. You cannot open the windows and there are no balconies so if your nose works or you care about your lungs, you might want to find somewhere else to stay. I feel extremely sorry for staff who must receive room change requests hundreds of times every single day. Lucky there are no balconies then.. other than the major odour issue there are other design flaws (form over function rules) in the room but I’m not Shayna Blaze getting paid for my opinion so the hotel will have to survey their customers if they wish to find out. First business I’ve used in the last 20 years that has not sent out a feedback survey post-stay. Guess they already know what is wrong and won’t or can’t do anything about it. What a shame, really disappointing.
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Date of stay: October 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 30 Oct 2023
HI Julie, Thank you for taking the time to write such a detailed review. A post stay survey is very 20 years ago and impersonal. Our team do ask on arrival and at touchpoints about your stay You have found your forum for a review right here- and I appreciate the insights
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne S. wrote a review Oct 2023
22 contributions6 helpful votes
Pretty nice. It is overpriced for what you get, but considering the prices of fleabag dumps these days it falls squarely into what I would call premium. Not luxury or “five star” by any means. The basic rooms and small and the amenities are underwhelming, including the lack of food service options for evening checkins, but the decor was interesting and artwork throughout was a nice touch. The location was good, and the $25 brekkie buffet (though overpriced) was fun and tasty. Service throughout was warm and accommodating. New, clean and modern. Just don’t expect the Ritz.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 30 Oct 2023
Thanks for the honest review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ekaterina K wrote a review Sept 2023
1 contribution1 helpful vote
Stayed for 3 nights. Very disappointing. I am curious to know how they manage to maintain the 5 star category. Very noisy ventilation in the room. Light in the bar section and wardrobe would not turn off which made it very difficult to sleep because of the bright blue light. I had to stick a band aid on the light sensor to turn it off. The shower hose was coming of. On day two the switch cover plate in the bathroom came off. The most annoying thing is a $151 pre-authorization charge on my card that is going to take them up to 7 business days to remove. Highly recommend to avoid this hotel.
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Date of stay: September 2023
Value
Location
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 30 Oct 2023
Compared to all other reviews I find this concerning. It seems you had the cupboard door around the wrong way as the light touches the door and turns off ! Everyone has an opinion, and this is yours - appreciate it
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sam M wrote a review Sept 2023
3 contributions1 helpful vote
It's nice to see Crystalbrook bailey finally give cairns a place people want to stay. From the inviting daycor to the modern style bailey was perfect. Firstly booked for 2 nights. With the help of quest services we could stay the 3rd night.. Thanks to the staff which made our 3 night stay so memorable. Thanks for putting cairns back on the map with a great place to stay. Will be back again. Soon. Sarah thank you for the amazing room.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Mary poppins of hotels. Take our advice this place was perfect in every way
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 30 Oct 2023
This is nice to hear- thank you for taking the time to write a review
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GregM wrote a review Sept 2023
4 contributions1 helpful vote
Room good. Facilities good. Had breakfast in restaurant….not so good. Choice was limited. Food was luke warm. Coffee included was in undrinkable. Surely for $38/person barista coffee should be included. Only one staff member checking guests in to restaurant and collecting used plates. Quite disappointing. Have eaten next door at Novotel for less cost and far better quality.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Lisa Brown, General Manager at Crystalbrook Bailey
Responded 30 Oct 2023
Thank you for your feedback - will review your comments with the team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$186 - AU$265 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
255
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CRYSTALBROOK BAILEY (AU$181): 2024 Prices & Reviews (Cairns) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Crystalbrook Bailey
Which popular attractions are close to Crystalbrook Bailey?
Nearby attractions include Cairns Aquarium (0.3 km), Esplanade Boardwalk (0.1 km), and Cairns Museum (0.3 km).
What are some of the property amenities at Crystalbrook Bailey?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crystalbrook Bailey?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crystalbrook Bailey?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Crystalbrook Bailey?
Yes, parking is available to guests.
What are some restaurants close to Crystalbrook Bailey?
Conveniently located restaurants include Snoogies, Cruze Coffee, and Gelocchio.
Are there opportunities to exercise at Crystalbrook Bailey?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Crystalbrook Bailey located near the city centre?
Yes, it is 0.3 km away from the centre of Cairns.
Are any cleaning services offered at Crystalbrook Bailey?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystalbrook Bailey offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Crystalbrook Bailey?
The staff speaks multiple languages, including English, Spanish, Chinese, and Japanese.