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131 -141 Esplanade, Cairns, Queensland 4870 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
USD 199
Free cancellation until 30/05/21
Reserve now, pay at stay
USD 187
Free cancellation until 31/05/21
USD 187
Free cancellation until 29/05/21
Reserve now, pay at stay
Hotels.comUSD 199
Booking.comUSD 187
TravelocityUSD 199
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
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Room & Suite (247)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystalbrook Riley
More questions?
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#5 of 67 hotels in Cairns
Location
Cleanliness
Service
Value
Travellers' Choice
Riley is a sophisticated character with a playful outlook on life. Guests can expect understated elegance, contemporary design and a splash of fun. At Riley, we enjoy modern living through attitude, design, technology and a passion for a better world – or what we call #responsibleluxury. That means no plastic straws, water bottles or guest-room key cards, using technology to reduce paper, providing large-pump amenities bottles (saving more than 250,000 plastic bottles each year) and partnering with Citizens of the Great Barrier Reef, TerraCycle, OzHarvest and Containers for Change. Residing in a prime location on Cairns Esplanade, Riley features 311 stylish rooms and suites. Each room features its own Apple iPad control centre complete with healthy-living apps, a 55-inch Smart TV, Staycast by Google for video streaming and access to an extensive range of complimentary recent release movies. Add to this a lagoon swimming pool spanning over 1,000 square metres with a private man-made beach, Eleme Day Spa, a 24-hour fitness centre and fast and free wifi, and you’re on your way to a truly great stay. When it comes to restaurants and bars, Riley thinks differently. You’ll find engaging, social, vibrant spaces and a passion for innovation – all day, every day. Pop into Greenfields for a freshly made cold-pressed juice or head to the theatrical Paper Crane for wok-fried seafood or the perfect steak. For sweeping views and an atmosphere not to be missed, head to Rocco. Perfect for balmy nights, Rocco is perched 42 metres above sea level and offers share style food inspired by the Mediterranean along with a stellar Champagne menu, second to none. The property is an easy five-minute water-front stroll from the shopping, entertainment and business centre of Cairns.
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Room & Suite (247)247
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Children's television networks
Highchairs available
Electric vehicle charging station
Valet parking
Wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Shallow end in pool
Fence around pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Flatscreen TV
Bathrobes
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Hotel links
Location
Full view
94Great for walkers
Grade: 94 out of 100
54Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
573Reviews15Q+A90Room tips
Reviews
Traveller rating
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- 21
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Popular mentions
+1
When we were checking in, we arrived a little early and were told the room was not yet available, but they guarantee check in from 2. This was fine, except our room was then not ready until 2.30pm, with no apology. As we were handed our room keys we were basically shooed away, and I had to interrupt to ask where to go for our room. Rooms themselves are nice enough, though not as high end as I’d expect. Beds are quite firm, and the pillows are terrible! I didn’t get a decent nights sleep our entire stay, despite going through the pillow menu to try and find a better option. I’m not particularly pillow sensitive either, so I’d suggest bringing your own. The 55 inch tv is good, and the free movies are a wonderful bonus. Sound proofing in the room is woeful, despite being on the 7th floor I could clearly hear kids playing in the pool as well as hearing corridor noise. I liked the toiletry products though my husband was not a fan. The rainfall shower head was wonderful, in a large oversize shower. There is no serviced mini bar, so we purchased snacks from the supermarket and used the small in room fridge (no freezer). We had room service once (order through the iPad, it took me a day or so to realise room service even existed!), it was ok but nothing special. Service finishes at 8pm, so plan accordingly if you are getting in in the evening. Breakfast was also ok, we had it included in our rate but I’m not sure I’d pay for it otherwise. It was a selection of hot (bacon, sausages, variety of eggs, hash browns etc) and cold (yoghurts, fruit, cereal and hot cross buns/muffins/pastries). We did have a couple of issues, namely going out one day to return at 3.30pm and the room still not having been made up - this was quickly rectified with a call to reception. The next day I lodged a request for housekeeping around 8am and when we returned after noon the room still wasn’t made up- when we asked at reception for this to be rectified they said check out rooms are cleaned first with continuing rooms cleaned afterwards from about 2.30 and that putting in a request for housekeeping in the morning is basically pointless. More worryingly, an employee let themselves in to our room without knocking or announcing themselves. He was most apologetic when he realised we were there, but it was still not an ok thing to do. We also had a receipt on the floor under the luggage bench from 26 March, despite us not checking in til 4 April (where it remained til we checked out on 12 April) so I question how well the rooms are cleaned. We did receive a bottle of wine for our anniversary, which was a lovely gesture. We didn’t receive any water in our room til our last night. Location was also great, I’d also recommend booking at least a resort view room. All in all, if we return to Cairns I will probably look for somewhere else to stay. The Riley was fine, but nothing to write home about. …
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Date of stay: April 2021Trip type: Travelled as a couple
Helpful
+1
Hotel's Favourite
What a wonderful stay! We made a very last minute change of holiday destination thanks to covid restrictions preventing us going to Adelaide and lucky for us we ended up here. This is a fabulous hotel, there is so much we loved about it, from the minute we arrived weary, late at night and were greeted by two friendly and super helpful ladies, we were happy. The hotel is luxurious and elegant but with a relaxed coastal vibe throughout. Lots of beautiful spaces inside the foyer and other indoor and outdoor spaces to lounge around very comfortably. The pool area is fabulous and usually has poolside service. Meals and drinks were reasonably priced, so we often ate right there on a sun lounge, instead of venturing out. We used the complimentary bikes to ride to the Botanical Gardens Cafe for breakfast (that's another story, coffees were good but breakfast was terrible), nonetheless it was a really fun outting and great that they don't charge for things like this. Free Sat am yoga, free water daily, too. Highly recommend the Rocco Bar on the 12th floor, it was fabulous, wonderful views, extensive drinks list and great prices at happy hour. ($12 cocktails, choice of 3). Great location on The Esplanade, great for walking to everything and close to playgrounds and the lagoon. We have loved everything about our stay and will definitely be back.…
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Date of stay: November 2020Trip type: Travelled as a couple
2 Helpful votes
Helpful
Stayed here for 7 nights and the property was just lovely. Great location, walking distance to everything. Beautiful pool and facilities with the rooms being clean, modern and very comfortable. Slippers, robe, free movies, all the things you’d expect from a 5 star property. Down side by far was the service, particularly by the poolside & restaurant staff, were not to the level it should be. Annoyingly I had multiple orders that were forgotten or very slow, requiring follow up or incorrect. The staff just had no sense of urgency or care for the fact guests are paying & waiting. As a result, I went out of the property more to get better service elsewhere. A shame as this is a big loss in potential revenue for the hotel and impacts that poolside holiday experience. Other noteworthy comment is the pool chairs, they are hard to get so you need to get out early if you want one. They should put out more as there is room for it but perhaps due to Covid it’s restricted. Housekeeping also ran out of water which is not ideal for a hot climate location like Cairns and even the gym had no water. Overall, a good property that I’d return to but a few things that need some review to meet the standard they are trying to set. …
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Date of stay: April 2021Trip type: Travelled solo
1 Helpful vote
Helpful
Really enjoyed our stay at Riley Crystalbrook. Great pool. Really friendly staff who go the extra mile for you. Flexible check-in and check-out. Nice modern and clean rooms with a view. Good location. Buffet breakfast was a tad expensive to not include barista coffee, but oh well, still five stars from me.
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Date of stay: April 2021Trip type: Travelled as a couple
Helpful
Stayed 2 nights with friends in family urban rooms. No assistance with luggage upon arrival. Check in was reasonably efficient. Rooms clean and tidy. Comfortable beds. Food and beverage service around the pool was poor. Very slow service, expensive drinks and very understaffed. Breakfast expensive and poor quality. Best eating at a local cafe. Had dinner at Paper Crane. Very slow service and obviously understaffed. Two hours to receive main course. Again, better off eating at a local restaurant. Half a room service. Dirty cups left in room. Room top bar was very good. Excellent service and atmosphere. Full interrogation by staff every time a pool towel was requested. It was like they didn’t believe we were staying at the hotel. Limited chairs, sun lounges and shade facilities around the pool. Main pool was nearly as warm as the spa. No assistance with luggage upon checkout. Do yourself a favour and stay somewhere else. We certainly won’t be staying here again. It was an expensive and disappointing 2 night stay. …
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Date of stay: April 2021Trip type: Travelled with family
Helpful
PRICE RANGE
USD 133 - USD 191 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
311
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Claim Your Listing Frequently Asked Questions about Crystalbrook Riley
Which popular attractions are close to Crystalbrook Riley?
Nearby attractions include Muddy's Playground (0.1 km), Cairns Aquarium (0.3 km), and Michaelmas Cay (0.5 km).
What are some of the property amenities at Crystalbrook Riley?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Crystalbrook Riley?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystalbrook Riley?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crystalbrook Riley?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Crystalbrook Riley?
Conveniently located restaurants include Devine Gelato, Gelocchio, and Dundee's at the Cairns Aquarium.
Are there opportunities to exercise at Crystalbrook Riley?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Crystalbrook Riley located near the city centre?
Yes, it is 0.3 km away from the centre of Cairns.
Are any cleaning services offered at Crystalbrook Riley?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystalbrook Riley offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Does Crystalbrook Riley have any great views?
Yes, guests often enjoy the ocean view available here.