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Reef Encounter

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Reef Encounter
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767 Reviews from our TripAdvisor Community

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Showing 735: English reviews
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Auburn, AL
Reviewed yesterday NEW

Wow! Large spacious room, superb generous meals, friendly and attentive staff. Leave all your personal gear at home, because this company provides everything, even the sunscreen lotion. You don't even need sandals, because everyone including crew is in bare feet from the first moment on the transfer boat to the final departure instant. Highly recommend taking the guided dive option,...

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Helpful?
Thank EE_prof
Dubai, United Arab Emirates
Reviewed 5 days ago NEW

I have just positive things to say about our 3 day experience on Reef Encounter. Let's start with crew - thank you so much for making this trip so positive and exciting. Crew always smiling, happy and helpful. We were given all the information on rooms, meals, daily routine, etc. upon arrival, so everything was 100% clear. We were introduced...

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Helpful?
Thank Lauma B
Management response:

Hi Lauma, We appreciate it you took the time to leave Reef Encounter a great review. All day everyday the crew works very hard to make sure customers experience our backyard in the same way you did! We hope you enjoyed the amazing underwater world and look forward to see you back in the future. The professional photos are done...

A TripAdvisor Member
2 reviews
Reviewed 6 days ago NEWvia mobile

This tour was recommended to us by Monni Travel. An amazing up and coming Travel agent is n Australia. She was spot on! We booked a 2d/1n trip with 6 dives (including 1 night dive). The facilities were great and clean. The crew were very welcoming, informative and courteous. The dives were very well planned and the crew was extremely...

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Helpful?
Thank A TripAdvisor Member
Management response:

Hi Visitor, We appreciate it you took the time to leave Reef Encounter a great review. We love showing of our backyard and it is our aim that customers have the best experience. Monni and her team visited us not long ago, we are pleased that she recommended us! The amount of dives we offer are based on safety and...

Bogota, Colombia
Reviewed 1 week ago NEW

This was the highlight of my month in Australia. I am an advanced certified diver, traveling alone and booked the 3 day, 2 night liveaboard. The accommodations passed my expectations as well as the food and the entire crew was amazing. Traveling alone was great as I met so many people from all around the world and hired a guide...

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1Thank Tiffany K
Management response:

Hi Tiffany, We appreciate you took the time to leave Reef Encounter a great review. Travelling alone is one big adventure and the best way to meet other people indeed. A dive guide is a great add on to your package to get that bit of extra while exploring the amazing underwater world. Enjoy the rest of your travels and...

Reviewed 1 week ago

Lets start with the transfer out to Reefy, starts with a warm welcome from the crew whom doesn't hesitate to help, answer questions, etc. During your transfer from Rex to Reefy (about an hour and half) you have some laughs a nice warm breakfast and chats with crew/ passengers. After a smooth boardwalk transfer to Reefy, you are again greeted...

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Helpful?
Thank Joe w
Management response:

Hi Joe, We appreciate it you took the time to leave Reef Encounter a great review. And are happy to read you had such a great time! Enjoy the rest of your time in Australia Joe. We hope to see you on board again in the future. All the best,

Lincoln, England
Reviewed 1 week ago via mobile

We booked to scuba dive on the Great Barrier Reef as part of our Australian adventure. We chose a liveaboard as it meant we could spend more time out on the Reef instead of having to go backwards and forwards between Cairns and the dive site each day. The liveaboard was special. The Reef Encounter staff are friendly, helpful and...

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Helpful?
1Thank lymph1
Management response:

Hi Lymph1, We appreciate you took the time to leave Reef Encounter a great review. Great to read that your wife completed the night dive, for the first time it is definitely exciting to go into that dark water but it is amazing. Specially with all the sharks around. Sorry to read you had to leave us earlier but we...

Fairway, Kansas
Reviewed 1 week ago

I would suggest calling the Reef encounter office prior to your departure to ensure the transfer boat and the wharf # match your confirmation information. We began our trip in a rain storm. The transfer boat was broken down, but nobody was sure what boat or wharf we were using. This company does not utilize the Cairns boat terminal, they...

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Thank Randy D
Management response:

Hi Randy, We appreciate you took the time to leave Reef Encounter a great review. We apologize for the inconvenience caused by the situation. Luckily things were addressed quickly. It is a big complement that you call us the safest operator that you have encountered in those 33 years. Thank you very much. We look forward to see you again...

Reviewed 2 weeks ago via mobile

I do not frequently give feedback but this experience is worth the exception, because it was exceptional! This was our first visit to AUS and wanted to experience the reef. This trip was executed to perfection. The staff was friendly, professional and attentive. The favorite part of our trip was Ryan who made sure everything was taken care of and...

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Thank Sonjatenut
Management response:

Hi Sonjatenut, We appreciate you took the time to leave Reef Encounter a great review. Our Top Deck Club is one of a kind on board Reef Encounter. The private dinner under the stars and Jacuzzi is such a great add on and just an example of all the extra service you have included. We hope you enjoyed the rest...

Los Angeles, California
Reviewed 2 weeks ago

Hands down, absolutely the best experience I had in Australia, thanks to the Reef Encounter team and Nick Paul. :) I've been wanting to get certified for a few years now and am extremely glad I gathered up the courage complete it at the Great Barrier Reef. Nick was a thorough instructor and overall super cool guy. Always quizzing me...

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Helpful?
Thank torychau
Management response:

Hi Torychau, We appreciate it you took the time to leave Reef Encounter a great review. Congratulations on completing your diving course with us. The wake up calls are pretty essential, you do not want to miss out on those early morning dives ;-) Enjoy the rest of your time in Australia and we hope to see you back on...

Rome, Italy
Reviewed 2 weeks ago

If you're uncertain if booking a liveaboard with Reef Encounter or not, as it looks pricy and you're a budge traveler, just give up with uncertainty: Reef Encounter's trip worths every single dollar you'll pay for. Either you book a short or long live aboard, you will find good accommodation, excellent food, high safety standard when diving, all dive-gears/snorkeling-gears included,...

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Thank Amelie110

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Amenities

Highlights
  • Bar/Lounge
  • Breakfast included
  • Restaurant
Things to do
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Services
  • Breakfast included
Official Description (provided by the hotel)
Reef Encounter,Great Barrier Reef, Cairns Liveaboard is Australia’s Great Barrier Reef’s floating luxury boutique hotel. Spend one night or several nights on one of the Natural Wonders of the World. Transfers departing from Cairns, Queensland daily, offering guests a unique opportunity to enjoy the ultimate reef experience. Enjoy the sunsets, relax, snorkel or scuba dive the crystal clear blue waters. ... more   less 

Additional Information about Reef Encounter

Address: 100 Abbott St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: $577 - $904 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Reef Encounter 4*
Number of rooms: 52
Reservation Options:
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Also Known As:
Reef Encounter Hotel Great Barrier Reef
Reef Encounter Cairns, Queensland
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Questions & Answers

Here's what travellers have asked, with answers from Reef Encounter staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If prone to seasickness, rooms on lower floors are less rocky and much cooler at night.”
 of 5 bubbles joewG2011IV, 14 Feb 2017 | Read review
“Rooms are all quiet and ocean-viewed, Each rom has private bathroom.”
 of 5 bubbles Amelie110, 6 Feb 2017 | Read review
“you don't really have any choice - only twin or double bed request”
  • top deck
  • top deck
 of 5 bubbles SydneyNaturelover, 29 Jan 2017 | Read review
“If disabled ask for deck 2. No stairs to the dining area/lounge.”
  • Sunset view
 of 5 bubbles 144heathera, 27 Jan 2017 | Read review
“Our cabin meet our needs - can't provide any info with regard to Top-Level.”
  • Clean and tidy cabin
  • View of the Reef Encounter dive platform
  • Evening sunset
  • Bathroom with plenty of hot water
 of 5 bubbles patriciadA2519BQ, 23 Jan 2017 | Read review
5 of 5