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04/06/2017 05/06/2017
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    Park Regis City Quays

    6 Lake St, Cairns, Queensland 4870, Australia
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    Savings alert: 25% below average rate
    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          USD 109*
          USD 90*
          Great Deal
          USD 93*
          USD 104*
          Traveller (76)
          Room & Suite (30)
          Pool & Beach (9)
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          Overview
          • Excellent29%
          • Very good42%
          • Average18%
          • Poor5%
          • Terrible4%
          Travellers talk about
          Internet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Suites
          Kitchenette
          Wheelchair Access
          Dry Cleaning
          Self-Serve Laundry
          Private Balcony
          4.0 Star Hotel
          All hotel details
          Mantra Esplanade Cairns
          1,326 reviews
          #8 of 64 hotels in Cairns
           
          Reef Palms
          567 reviews
          #3 of 64 hotels in Cairns
           
          Cairns Plaza Hotel
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          #10 of 64 hotels in Cairns
           
          Shangri-La Hotel, The Marina, Cairns
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          #9 of 64 hotels in Cairns
           
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          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
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          Traveller rating
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          Time of year
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          Reviewed 13 June 2016

          Just one chair in the room with no where to sit if you want to watch TV or remain in room for any length of time. - While a very convenient location, found staff very unfriendly & unhelpful at reception. - Badly need customer service...More

          Review collected in partnership with this hotel
          Helpful?
          Response from SWHG_Hotel_Manager, General Manager at Park Regis City Quays

          Dear clives727 Thank you for taking the time to review Park Regis. Whilst I am disappointed to read your comments about my team, I am pleased you raised them to my attention as this gives me the opportunity to conduct further training to improve the...More

          Reviewed 9 June 2016

          Super great location. Can go too all visitor's spots on foot. Clean room with good facilities. There are lunch boxes, kitchen utensils etc in the room. However, annoying wifi. I only used very little wifi but it kept exceeding the preset limit.More

          Review collected in partnership with this hotel
          Helpful?
          Response from SWHG_Hotel_Manager, General Manager at Park Regis City Quays

          Dear Jessica H Thank you for taking the time to review Park Regis. I am pleased to read you enjoyed your stay & delighted that the Rooms, service, location and staff met your expectations. I was also sorry to hear about your annoyance with the...More

          Reviewed 8 June 2016

          Park Regis City Quays was a marvelous choice for staying in Cairns. Many others had mixed reviews. This one had all good and well deserved. It is close enough to walk to the Esplanade, shops and dining locations. Staff were friendly and helpful. Very quiet...More

          Review collected in partnership with this hotel
          Helpful?
          Response from SWHG_Hotel_Manager, General Manager at Park Regis City Quays

          Dear N4212RZandrewr Thank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that the service, location, staff and room met your expectations. I look to welcoming you back again at City Quays...More

          Reviewed 7 June 2016

          The toilet cistern was faulty and ran water. The pull-out bed provided was an absolute disgrace (dirty, no underlay, springs pointing through the stained material) and we had to sleep on the floor. The internet provided was great but ran out of data without warning....More

          Review collected in partnership with this hotel
          Helpful?
          Response from SWHG_Hotel_Manager, General Manager at Park Regis City Quays

          Dear jonathandZ5614TR Thank you for taking the time to review Park Regis. It is with despondency that I read your review of the standard of housekeeping in my hotel, however I am certainly glad you brought the issues to my attention so that I can...More

          Reviewed 7 June 2016

          The room was a good size and the location was superb for central cairns. The only downside was the lack of friendliness and general customer service from the check in staff. Got a good price so value for money although they do take a $100...More

          Review collected in partnership with this hotel
          Helpful?1  
          Response from SWHG_Hotel_Manager, General Manager at Park Regis City Quays

          Dear TamsinG Thank you for taking the time to review Park Regis. Whilst I am disappointed to read your comments about my team, I am pleased you raised them to my attention as this gives me the opportunity to conduct further training to improve the...More

          Mantra Esplanade Cairns
          1,326 reviews
          #8 of 64 hotels in Cairns
           
          Reef Palms
          567 reviews
          #3 of 64 hotels in Cairns
           
          Cairns Plaza Hotel
          1,069 reviews
          #10 of 64 hotels in Cairns
           
          Shangri-La Hotel, The Marina, Cairns
          2,453 reviews
          #9 of 64 hotels in Cairns
           
          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Hotel Amenities
          • Self-Serve Laundry
          • Dry Cleaning
          • Laundry Service
          • Room amenities
          • Air Conditioning
          • Microwave
          • Refrigerator in room
          • Things to do
          • Pool
          Details
          • Price range
          • USD 84 - USD 176 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #12 Luxury Hotel in Cairns
          • Room types
          • Kitchenette ,
          • Non-Smoking Rooms ,
          • Suites ,
          • Family Rooms
          • Number of rooms
          • 73
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Cheap Tickets, Hotwire, Priceline, Hotels.com, Agoda, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Park Regis City Quays reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Australia >
          • Queensland >
          • Cairns Region >
          • Cairns
          • Also Known As
          • Park Regis City Quays Hotel Cairns ,
          • Park Regis City Quays Cairns, Queensland
          Add Photo Photos
          Traveller (76)
          Room & Suite (30)
          Pool & Beach (9)
          Hotel & Grounds (51)
          Bathroom (4)
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          Nearby Attractions
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          Questions & AnswersAsk a question
          slodanz
          When does reception close? My flight lands at 9pm so I would be arriving at 10 earliest, possibly even later.
          20 October 2016|
          Answer Show all 2 answers
          Response from Christina1342015 | Reviewed this property |
          Contact the front office by email or phone and they will arrange to have a key available for you if you do not arrive before they close. They have a locked box system for late arrivals.
          0
          Votes
          Goldenballzz
          After reading the reviews your staff seem to really let your hotel down, which is a shame as I really wanted to book to stay.
          30 July 2016|
          Answer Show all 5 answers
          Response from bexandy | Reviewed this property |
          Staff were generally friendly and helpful One did seem a bit distracted during the check-in process but not a big problem My issue was more with the fittings and look of the room which were not to my taste Location is very... More
          0
          Votes
          Maureen O
          Do they have airport transfers and pool towels.?
          18 April 2016|
          Answer Show all 5 answers
          Response from 222Lynn222 | Reviewed this property |
          We also used the towels from the apartment. I don't know if they have their own private airport transfers. You can use the combined hotel airport transfer bus. Buy tickets from the stand at the airport or I would imagine... More
          1
          Vote
          Room Tips
          "we had room on ground floor with sitting out area"
          Read review
          "not near next door hotel's pool in summer!"
          Read review
          "Confirm which room you have if you are travelling with family and friends"
          Read review
          "higher floors are quieter"
          Read review
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