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Oaks Brisbane on Charlotte Suites

128 Charlotte St, Brisbane, Queensland 4000 Australia
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Traveller (434)
Room & Suite (245)
Videos (1)
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About

#52 of 165 hotels in Brisbane
Location
Cleanliness
Service
Value
Travellers' Choice
Oaks Charlotte Towers is the prime Brisbane accommodation, located within the city’s business and financial district within walking distance to the shopping heart of Queen Street Mall and the gentler pace of the City Botanic Gardens. Stylishly incorporating creature comforts and modern technology, Oaks Charlotte Towers still displays the ornate facade of the original 19th century architecture. The hotel is popular with both leisure and corporate travellers, offering one and two bedroom apartments all boasting well appointed kitchens and full-width windows with spectacular river and city aspects. Some rooms have alfresco balconies which provide an extra dimension to panoramic views of the skyline.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Complimentary Instant Coffee
Taxi service
Baggage storage
Non-smoking hotel
Car park
Wifi
Paid wifi
Indoor pool
Outdoor pool
Heated pool
Complimentary tea
24-hour front desk
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
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Room features
Air conditioning
Private balcony
Iron
Kitchenette
Dishwasher
Microwave
Refrigerator
Flatscreen TV
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English
Hotel links
Special Price:Oaks Hotels Stay: Early Bird Deal Up To 25% Off!
2182Reviews15Q+A100Room tips

Reviews
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jordan h wrote a review 22 Feb
Townsville, Australia11 contributions6 helpful votes
I booked 2 nights at the Oaks on Charlotte in a 2 bedroom apartment for a concert in the valley. On arrival at around midday I asked if there was any updates on the room and availability for an early arrival and they suggested the room would be prioritised but was not ready now, and they would let me know when it was. I figured that's the norm, ill grab a bite and when I get back it will be a short wait and ill be in to get a quick rest after an early start. On checking back at 1pm, I was advised HK were servicing the room. at 2pm I was advised HK were still servicing the room. At 230pm I was finally given my keys. This fell far short of expectations, and really set the tone for the remainder of the stay. While I did not take photos, after reviewing several of the other reviews - you could safely assume these are similar issues to what I will describe. Walls were dripping with humidity or condensation to the point of having visible stain marks in several locations. Shower screens were not what I would consider clean as such. On asking for the singles to be made into a double I was advised it would be a $40.00 charge - something I have not experienced in hospitality to date... Overall I had a great 2 nights in Brisbane, but this was not due to the facility of the Oaks on Charlotte, and given the options in the area - I think for the price paid I will Likely choose another property in the future. For 260ish a night, for a 2 bedroom apartment with little to no service, its hard to feel like this was value. I will say there was one consideration given that were appreciated, a complimentary extension on checkout of 1 hour - which somewhat makes up for the delay in getting in to the room. The staff were generally very pleasant although there were no real standouts and on arrival I got a feeling of either apathy or ignorance and i'm not sure whether that was because I was tired and cranky or if that was the general experience based on several compliments in other reviews.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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heieup wrote a review Mar 2023
Brisbane, Australia602 contributions224 helpful votes
Hotel's Favourite
Loved the pool areas with heated pools perfect for a drizzly weekend. Apartment clean and comfortable and quiet for a city centre location. Great location right in the heart of the cbd. Parking easy and a reasonable cost considering locations. Staff friendly and efficient
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Review collected in partnership with Minor Hotels
Date of stay: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 16 Mar 2023
Dear heieup, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shanevbradford wrote a review 21 Feb
Yeppoon, Australia1 contribution
Great location. Walking distance to mall, train station and many food options. Taxi ranks right outside. Team were friendly and helpful. Room was spacious and had everything we needed to enjoy our stay.
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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janzey2024 wrote a review 18 Feb
1 contribution
When paying extra for a 3rd adult for a 1 bedroom apartment and being told there was a fold out sofa bed only to arrive and check-in and it was a small 2 seater couch, was very disappointing. Also not a 3rd set of linen or towels so the 3rd adult had been completely missed in the booking - apart from us being charged for it. Further disappointment when we rang reception to advise and were told a "trundle bed" would be delivered to the room at 7.30pm that night??? So we went out and came home around 11pm only to find the bed hadn't been delivered. On the phone to reception again to advise and the young gentleman on reception said he knew nothing about it so obviously in the handover of shifts the staff had NOT communicated at all. Took him about half an hour to find a bed and bring it up along with the 3rd set of linen and towels. Not his fault by the way - and he was very helpful as much as he could be. But the bed was all bent out of shape and even missing a wheel. Mattress was so thin and uncomfortable. We ended up taking the cushions from the sofa and making a base to lay the mattress on. My cousin had the WORST sleep that night once we eventually got it all sorted by midnight. Not impressed at all and certainly won't be returning to this hotel when there are others with better facilities and customer service who represent much better value for money. Quite disappointed. Only 5 start thing was the cleanliness of the room and the location.
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
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Rooms
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 6 days ago
Dear janzey2024, Thank you for sharing your experience with us. We sincerely apologize for the disappointment and inconvenience you encountered during your stay. It's regrettable that the accommodation for the third adult did not meet your expectations and that there was a lack of follow-up regarding the bed arrangement. We understand the frustration caused by the miscommunication between staff shifts and the delay in resolving the issue. Your feedback is invaluable, and we will address this with our team to ensure improved communication and service delivery in the future. We're glad to hear that the staff member you interacted with was helpful, despite the challenges. We also hope that you have received our personal email with our resolution to this issue and our gesture of goodwill and hope you will consider staying with us in the future. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AnneAucklandNZ wrote a review 16 Feb
Whangaparaoa, New Zealand2618 contributions103 helpful votes
Room a bit tired and depressing. Bathroom floor and skirting boards were dirty. Shower surround urgently needs replacing. Position of hotel is good but would not return as I feel there are better places to stay where maintenance is better. Staff were helpful when air con was not working. Toilet on the ground floor by the lifts gave a terrible first impression. Got the impression that the owners /management just don’t care
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 1 week ago
Dear AnneAucklandNZ, Thank you for your feedback. We apologize for the disappointment with the condition of your room and cleanliness issues encountered. Your comments are valued, and we will address maintenance concerns promptly. We appreciate your acknowledgment of our helpful staff and regret any inconvenience caused during your stay. Your feedback is important to us, and we hope for the opportunity to improve your experience in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tuan S wrote a review 15 Feb
3 contributions
Located in the city, this place is walking distance to the Queen Street Mall, restaurants, Central rail station, Queen Sreet Bus station, St Stephen Cathedral and the Botanical Garden. The staff at this hotel are friendly, helpful and provide exceptional customer service. We stayed in an one bedroom apartment with cooking facilities and laundry for seven nights. The place was very clean and spacious for a couple. There is Coffee Club shop next to the hotel, open for breakfast, lunch and dinner. Having stayed at this hotel previously, I have no hesitation in recommending this place for a short or long break.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 1 week ago
Dear Trip744138, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our great location in the heart of the city, within walking distance to many attractions and amenities. It's fantastic that you found our staff friendly, helpful, and providing exceptional customer service. We're delighted that your one-bedroom apartment with cooking facilities and laundry met your needs for your seven-night stay and that you found it clean and spacious for a couple. We're glad you enjoyed the convenience of having a Coffee Club shop next to the hotel, offering breakfast, lunch, and dinner options. Thank you for your recommendation, and we look forward to welcoming you back for another enjoyable stay, whether for a short or long break. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lindsay00777 wrote a review 15 Feb
Peregian Springs, Australia8 contributions
The location is great for Brisbane City but this facility is very overpriced for the standard supplied. The place serious needs some maintenance. Lifts broke down at peak time on weekend, ventilation and air conditioning very poor, strong offensive odors throughout entire complex. 4 star prices for 2 star rooms. Very disappointing the place is lacking proper maintenance and service standards
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 1 week ago
Dear lindsay000777, Thank you for sharing your feedback with us. We're disappointed to hear that your experience at Oaks Brisbane on Charlotte Suites fell short of expectations. We apologize for any inconvenience caused by the breakdown of the lifts during peak times and for the issues with ventilation and air conditioning. Your concerns about offensive odors throughout the complex are duly noted, and we will address these promptly. We appreciate your feedback regarding the maintenance and service standards. Rest assured, we take these matters seriously and will work diligently to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust and provide a more positive experience in the future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FamilyofAussies wrote a review 10 Feb
33 contributions7 helpful votes
This was one of the best CBD hotels we've stayed at. We were able to park for 10mins outside before being given a temporary access code to get into the on-site carpark. The checkin process was quick and easy, and we were able to use some credit points from a previous stay with Oaks to minimise the cost. Our room on the 42 floor had a lovely view and was great for two people. Fast wi-fi was appreciated and the bed was sooo comfy. We found the air con was a bit hit-and-miss, but perhaps that was just us? The on-site Coffee Club was perfect for breakfast, but we enjoyed a lovely stroll arond Brisbane CBD to find a nice spot for dinner. The pool were amazing, and the gym looked good for a workout on the road. Staff were lovely. Only big issue was the super slow lifts, but it didn't bother us too much. We'd love to stay here again.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Lifts are so, especially at peak-hours in the morning, so plan accordingly. Beds are soooo...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 1 week ago
Dear FamilyofAussies, Thank you for sharing your fantastic experience with us! We're thrilled to hear that Oaks on Charlotte exceeded your expectations and was one of the best CBD hotels you've stayed at. It's great to know that you found the parking process convenient and the check-in quick and easy. We're glad we could help minimize the cost with your credit points. We're delighted you enjoyed the lovely view from your room on the 42nd floor, as well as the fast Wi-Fi and comfy bed. We'll certainly look into the air conditioning to ensure it's working optimally. We're pleased to hear that you enjoyed the amenities such as the on-site Coffee Club, the amazing pool, and the well-equipped gym. We appreciate your understanding regarding the lifts and apologise that it can result in some delays during peak times. We look forward to welcoming you back for another enjoyable stay in the future! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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suzismeed wrote a review 6 Feb
1 contribution
Easy access, clean apartments ,good bed with all amenities including laundry. TV in both bedroom and lounge area.. One thing could be better, toiletries in the bathroom. good coffee shop in the building. Easy to get to car park Pool and sauna
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Review collected in partnership with Minor Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 1 week ago
Dear Suzismeed, Thank you very much for your time on reviewing us. It is very important to learn good or bad experiences from our customers. I am glad that you have briefly enjoyed your stay with us. I have noted down your comment on the toiletries in the bathroom for our continuously improvement . We thank you again for choosing us and looking forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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samreynoldspratt wrote a review Jan 2024
1 contribution
Spent the week on business at the Oaks on Charlotte Street. Very central, very comfortable with excellent facilities for my travel needs. The one-bedroom apprtment was spacious, very clean and comfortable. Breakfast and in room grub was via the attached cafe on the ground floor was good, typical city prices so maybe a bit more than the norm but still very nice.
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Review collected in partnership with Minor Hotels
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Yun Bai, General Manager at Oaks Brisbane on Charlotte Suites
Responded 4 weeks ago
Dear samreynoldspratt, Thank you for choosing Oaks on Charlotte Street for your business stay and sharing your positive experience with us! We're delighted to hear that our central location and excellent facilities met your travel needs. It's fantastic to know that your one-bedroom apartment was spacious, very clean, and comfortable. We appreciate your feedback on the attached cafe's breakfast and in-room options. While we strive to provide value, we're glad you found the offerings very nice. We look forward to hosting you again for another comfortable and enjoyable stay. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$198 - AU$285 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks charlotte towers hotel brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
298
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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OAKS BRISBANE ON CHARLOTTE SUITES (AU$198): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Oaks Brisbane on Charlotte Suites
Which popular attractions are close to Oaks Brisbane on Charlotte Suites?
Nearby attractions include Fox In a Box Brisbane Escape Rooms (0.1 km), Escape Manor (0.2 km), and Brisbane's Theatre of Magic (0.3 km).
What are some of the property amenities at Oaks Brisbane on Charlotte Suites?
Some of the more popular amenities offered include an indoor pool, a fitness centre, and laundry service.
Which room amenities are available at Oaks Brisbane on Charlotte Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Brisbane on Charlotte Suites?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Oaks Brisbane on Charlotte Suites?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Oaks Brisbane on Charlotte Suites?
Conveniently located restaurants include Betty's Burgers, Moo Moo The Wine Bar + Grill, and Kabuki Japanese Restaurant.
Are there opportunities to exercise at Oaks Brisbane on Charlotte Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Oaks Brisbane on Charlotte Suites located near the city centre?
Yes, it is 0.6 km away from the centre of Brisbane.
Are any cleaning services offered at Oaks Brisbane on Charlotte Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Oaks Brisbane on Charlotte Suites?
Many travellers enjoy visiting Boggo Road Gaol (Jail) (2.7 km), Anzac Square & Memorial Galleries (0.5 km), and Brisbane Arcade (0.3 km).