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4.0
#82 of 166 hotels in Brisbane
Location
Cleanliness
Service
Value
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Location
Corner Ann and Roma Street, Brisbane, Queensland 4000 Australia
Pullman Brisbane King George Square
2,498 reviews
Getting there
Great for walkers
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Pullman Brisbane King George Square has received a variety of feedback from guests. The service has been critiqued for inefficiencies and lackluster responsiveness. While the rooms and bathrooms are generally commended for their cleanliness and size, some guests have noted bathroom cleanliness issues.
In terms of value, visitors often feel the hotel does not live up to the expected 5-star standards, given the cost. The amenities and atmosphere garner mixed reviews, with some praising the spaciousness and breakfast, but others point out dated furniture and maintenance issues in the rooms.
Atmosphere
Uninspiring
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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After the disappointing news that the Sofitel Brisbane was to become part of the Queensland Governments quarantine hotels we were even more disappointed that our stay had been cancelled so close to our checkin date. This is not the first time this has happened. We were also bumped from the Sofitel at Broadbeach for the same reason last November. Having said that, Accor was very helpful to arrange a suitable alternative for the same price and that alternative was the Pullman King George Square. I feel this is where we were let down. The Pullman is not a comparable hotel to the Sofitel in both ammenities and experience.
The hotel is situated in a very good position close to the Queen Street Mall and a short distance from the Kurilpa Bridge that takes you over to South Brisbane. The hotel shares the same ground floor space as the adjoining Mecure hotel and has two street entrances. The check-in process was very pleasant and welcoming. The staff on the front desk were very nice and efficient. As an added bonus we were able to check in early as we planned to originally drop our luggage and do some shopping first.
Our room was a King Deluxe on the sixth floor with a standard configuration with a good amount of space in the room to place your luggage. The bed was very comfortable and had good back support which is a must for me.
The bathroom was a good size with a double basin, shower over the bath and a standard toilet. All very clean and polished but in need of some basic maintenance. One of the basins was cracked, shower head leaked from the wall, towel rail was loose and the hand towel fixtures could have had a tighten. But my biggest gripe was the small thin towels, no robes and slippers. Nice comfy towels should be a bare minimum for a 5-star hotel. Also, the tea and coffee selection was very lacking.
We did decide to use the pool on the roof of the Mercure Hotel. You will need to go through the Pullman lobby and walk over to the Mercure’s lifts to access. Pool deck was nice a clean with a small lap pool available for guests and plenty of clean towels. Must admit, no allot of places to sit or stretch out but we were lucky if wasn’t busy. We did however try to order some drinks and food but it was not available which was disappointing.
The Goldfinch Restaurant and Street Cafe is where we were served breakfast and we also decided to have dinner there as well. Very nice food and good service but again not to the same standard as the Sofitel.
Overall, the stay was nice but in the end we paid the same price as the Sofitel but didn’t get a comparable experience.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Transfered to the Pullman after our booked accommodation was found not to have the facilities we needed, namely a shower suitable for elderly, a guest office that we could use to update our G2G pass to return to WA. and a Restaurant that was open at night. The Pullman had all of the requirements. We were made very welcome by Sam and James, and a room found for an early check in, much appreciated. The rooms are spacious, shower bath with a grab rail, full safety for the elderly. The Gold Finch restaurant is open breakfast/lunch/dinner with quality food at a good price. The staff are well trained team under the supervision of Jenna, a very pleasant young lady. A rooftop bar, floor 16 was available for afternoon/evening drinks, though it got a little crowded due to being used for outside drink parties, otherwise a pleasant way to watch the sun set over Brisbane. Would stay there again, should we return to Brisbane, Covid permitting as it is an easy walk to Central train station for transfers from the Airport and over the road from Bus station.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Following my previous review I we were invited to stay once again by the manager.
Our stay started with a very friendly greeting at the reception desk, we were checked in with no additional fee just after 9am.
This time we were in one of the suites on the 13th floor, the room itself was much much cleaner than our previous stay. There were some minor maintenance issues with the room which were tended to promptly.
The pool was open on this occasion and the water temperature is near perfect, a magnificent way to spend a Brisbane sun set!
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Date of stay: January 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is not what I would expect from a Pullman property.
We arrived in Brisbane about 930am and went to the hotel from the airport (so probably arrived at the hotel about 1030). Whilst checking in I was informed that there was a $20 charge for early check in, which is something I have never come across at any hotel. I agreed to pay it as I wanted to get the the room and have a rest. During checkin I asked the lady checking us in how to get to Suncorp Stadium that night and was told “maybe just get an Uber”.
When we got to the room we were very underwhelmed, but it was nice enough....until we got to the bathroom. The bathroom in this room (1152) was absolutely feral, I wish I had of taken pictures. The roof and exhaust fan were disgusting and the bath was chipped, the taps on the two basics went water everywhere but into the basin. After about 3 hours I went to have a shower and couldn’t get the water to mix, was either hot or cold, and it was at that point that I asked to move rooms.
A gentlemen from concierge was sent up to show me where the new room was, we were “upgraded” to a corner room. Whilst the concierge staff member showed us where the new room was there was no offer of assistance to move rooms. In the new room whilst it was much nicer, the roof of the bathroom was still pretty gross and lighting was totally inadequate. One of the lamps in the room was falling apart, looked pretty crap.
We booked this hotel because of its pool, this was closed and had we of known this we would have stayed elsewhere, I understand this may have something to do with COVID but it wouldn’t hurt to have something on the website about the pools closure. There was also no explanation as to why there was no mini bar in the room.
One plus to the hotel was the dining, we enjoyed one sit down lunch as well as a room service dinner during our stay and food was just amazing. Getting food delivered to the hotel is confusing at best, we ordered dessert from Deliveroo, it arrived and ended up with some army guy who was stationed in the lobby and the order was lost for 20 minutes....
As I found out later in the day whilst returning to the hotel before the football game I was going to, the buses to Suncorp Stadium were literally departing just outside the hotels doors so I’m glad I didn’t take advise and get an Uber!! This really frustrates me because it’s really basic information that someone working at a hotel should know or should at least look up.
All in all, I wouldn’t stay here again unless changes were made, it’s just not up to the usual Pullman standard (previously stayed at Adelaide and Sydney Olympic Park) and the staff really weren’t up to standard, this is a real shame because the location is fantastic, unfortunately the fact that I was charged extra to check in early and then had to move rooms really left a sour taste in my mouth....
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked a night here as a little getaway with our son. As hotels are just now opening to Qld tourists we thought it would be good to support Qld business and to have a break from being at home as we live in Brisbane.
Check in was quick and we were able to get our room early. We were told the gym and pool were shut due to COVID. We paid for breakfast at $25 per person and were told we could order anything off the menu as the buffet was also cancelled.
When we got to our room it was tired and not very clean. The upholstery was peeling off the chair, the lamps were tatty any dirty and there was inadequate lighting.
I had asked for a room with a view and thought this would be easily done as the hotel was practically empty due to COVID. The only view was of a construction site and a brick wall of the building next door. We decided not to get upset and make a fuss and headed out into Brisbane.
On return the room was freezing so I rung reception to ask how to heat it up. They sent maintenance up and he fixed it after spending 10-15 minutes up in the roof with a ladder and screwdriver.
Later my son had a bath but the taps wouldn’t turn off and water was gushing out. I again rang reception and a gentleman attended the room. He was unable to stop the water and said we would have to change rooms. This was after 10pm and my husband was already in bed asleep. We were left to pack and lug our bags to the new room with no offer of assistance.
The new room was clean and with a view. What I can’t understand is why we weren’t given this in the first place?
Next morning at breakfast we were left standing in a que to sign the register as there seemed to be only 2-3 staff on for the 20-30 patrons. After waiting about 30 mins we finally caught someone’s eye to ask for a menu and a coffee. The menu had about 5 choices for food and we were told you could select one item from the list per person. Very poor value for $25 per person in lieu of the buffet! The male manager was lovely but the other 2 Asian waitresses seemed stressed and rude. These people made up the serving staff.
On check out we mentioned to the receptionist some of these issues. She apologised and said she would pass it on to her manager! Well that was it. I would never stay here again and would say to anyone else there are much better places to stay for the price.
The photos show the ‘view’ out of our room window, the hotel from the street shows not many guest rooms occupied and the tatty light. Wish I’d taken a photo of the leather seat that should have been taken to the tip many years ago!
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Pullman, Manager at Pullman Brisbane King George Square
Responded 5 July 2020
Dear peta123_11, Thank you for taking the time to share this feedback. I think that I may have spoken to you in the restaurant and certainly appreciated the feedback you provided. I am sorry that you were placed into the original room; the second one was certainly what you should have gone into to begin with. Thank you for helping us to improve and I hope that your next experience is a much more positive one.
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As a frequent traveller, I stay in many Accor hotels and normally have a nice experience. Unfortunately, the same cannot be said about the Pullman Brisbane King George Square.
On arrival, we were greeted by concierge staff who provided us with a baggage trolley to load our bags although no assistance was offered which meant my pregnant wife was forced to load our belongings herself while I moved the car. Once checked in we were advised our baggage would be taken to our room so we headed to the room. Once we arrived in our room, we realised our room, which we booked for 4 people, was only equipped for 2 people. We contacted reception and the receptionist advised that “rooms are only set for 2 people unless pre-arrangement has been made for more people” . One would expect that if the booking was clearly made for 4 people, the room would be set to suit... Reception then arranged to have housekeeping visit the room to provide the extra linen and glasses to suit. When the housekeeper arrived she provided the extra items and left. We soon noticed that the glassware which was provided was very dirty, not ideal.. After waiting in our room for approximately 45minutes there was still no sign of our baggage. We decided to head back to reception to see what was happening. When we arrived in the lobby, we saw 3 concierge staff standing around and joking with each other while our baggage sat on the baggage trolley where it was originally left we proceeded to push the trolley towards the elevator ourselves before someone from concierge noted and offered to help.
Once we had our baggage in the room we decided we would have a bath, on entering the bathroom we noted considerable amounts of other people’s hair in the basin and bath drain. We turned the bath on and straight away water was squirting from the bath spout and after a few seconds the whole spout fell off into the bath!
All these items were reported to reception however, we received a blasé response and a half hearted offer to move to a different room.
Overall, I am pretty dissatisfied in both the accomodation offering and the customer service provided by Pullman Brisbane King George Square and will be reconsidering staying there in the future.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel L, Other at Pullman Brisbane King George Square
Responded 14 Jan 2021
Hi Patopatto, I hope that you have received the response that I have emailed directly to you regarding your feedback. It was a real shame to read of the issues you had and I hope that we are able to provide a much more enjoyable experience in the future.
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No way in the world is this a five star luxury hotel. 3.5 stars would be generous.
Reception staff and cleaning/room service leave a lot to be desired. Deluxe room has no exhaust fan in bathroom not only steaming up the mirror, but also walls and floors were made slippery. The room temperature was quite cold even with the thermostat showing 23 degrees. Coffee was Nescafe Blend 43, I would expect Moccona or better for 5 star hotel.
Cups and glasses were never washed during our stay, merely rinsed. One glass that my daughter used for milk remained stained for days; despite advising a reception member of it, nothing changed. We just used paper cups from the supermarket instead.
There were three of us in the room and every day we were provided with just two towels and facewashers requiring contact with reception each time for one extra set, which became tiresome. One day no extra towel was provided 3 hours after it was requested.
Most reception staff see guests as an inconvenience and one staff member rolled her eyes at our requests and on occasions deliberately ignored us, leaving another staff member to serve us. It was truly pathetic conduct.
We returned on two consecutive days in mid to late afternoon to find our room not serviced. It seems they do not have enough staff as people arriving could not go up to their rooms as they were not ready.
We were given a bottle of red wine and drink vouchers to placate us about the room service, but we would have preferred good service and respect which was sadly lacking. Apologies made by staff were token and not perceived as genuine.
If they are short staffed, then only take on as many guests as you can handle. The staff here really do not care, nor does the Management. Only 2 staff were helpful; one on checking in, the other on checking out.
The staff in the restaurant are polite and professional. The food for breakfast was generally good, although scrambled eggs were watery each day.
This hotel is overpriced and I would never stay here again. I recommend avoid at all costs. This Pullman is a disgrace and damaging to Accor Group’s reputation.
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Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me start the story but saying I had to stay here for two weeks Covid quarantine due to the fact that I was working in Melbourne.
The first day I arrived to this hotel they had all our towels, soap, shampoo and so on ready for two weeks. Ok not Behd.
Electrical appliances was only a kettle, some glass, cutlery, No microwave and a POS fridge that did not keep anything cold.
While walking around my room I noticed that the main aircon vent for the room had not been cleaned out since the dawn of time. It had that much dust that when it was on, your room would be covered in dust straight away. No room windows could be open as they had all been locked ( maybe they thought people would escape from level 12 by jump off or something. ) Fknows
We got thee meals a day. On some days the breakfast was great and on others absolute cabbage. The lunches where too small and not enough to fill you up to the point where you are so hungry you would have to use Uber more times then you can count just to fill yourself up. The dinner loves to be drenched in 4L of oil and salad so small a rat wouldn't be full from it.
But the best part is they wound not give you a bottle water for any meal, just a one off when I first got there. We where told to refill it using the tap in the bathroom. Classy
The coffee was provided in the morning with breakfast but only two satchels of the legendry Blend 43. Not 4 or 5 satchels, only two a day. The blend must be rare at this hotel maybe they only get 43 satchels a day.
The pillows where rubbish and old, the TV remote didn't work. I had to used my own battery for it to work. Maybe they spent to much money on the Blend 43.
This place is a joke. If you going for a one night stand, staying from other town and got it the hotel for a very I say very cheap deal why not but more then 2 days no away.
I would call this a 2 star hotel and will never stay at any Pullman ever again.
if you do stay, just check you A/C vent.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Dont get rooms from levels 10 to 15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel L, Other at Pullman Brisbane King George Square
Responded 14 Oct 2020
Dear C3160DGjackb, I wanted to reach out and make contact, as I think you have inadvertently posted a review for the wrong hotel. At the Pullman Brisbane King George Square, we do not have any Quarantine guests staying with us. Further to this, We have not taken any government quarantine throughout this year or throughout the COVID-19 period. If I can assist in redirecting your comments to the right hotel, please let me know? The best number to contact me on is (07) 3229 9111. Kind regards, Daniel Lewis
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Checked in to this hotel on 18th July for a quick weekend away. Had been looking forward to it as it was first break since COVID restrictions were lifted. Booked an executive room with lounge access- as I do for most hotels I stay in. Check in and told executive lounge closed but given two vouchers each for drinks at rooftop bar and an antipasti plate in the cafe. Whilst not ideal under the circumstances it was understandable with COVID restrictions. However, the hotel should have called in advance and advised that they would not be able to honor the full entitlements of the booking and given choice to cancel or rebook later. At 3.15 went to the rooftop bar only to be told that they are fully booked out till 9pm with a private party so hotel guests could not enter without booking in advance. If we wanted to have a drink there it would be after 9pm. The only option was to go to the cafe bar on the ground floor for a drink. Whilst I understand that these are challenging times for hotels- those offering a five star experience need to ensure guests still experience it. Where the only hotel bar is booked out for a private party this hotel needs to look at what if can offer guests as an alternative- a cafe is not an alternative and in not a quiet relaxing areas for a few drinks. This is my first time staying at Pullman Brisbane and very much doubt I would return until the team get their act together in so far as the treatment of executive guests and ensuring that guests get what they paid for. Times are challenging and will be for some time but this hotel continues to charge for a service it clearly can’t deliver on at this time.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel L, General Manager at Pullman Brisbane King George Square
Responded 29 Sept 2020
Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please let us know if you are ever returning so that we can ensure a seamless and enjoyable stay. We hope that we are able to better serve you in the future. Sincerely, Daniel Lewis - Rooms Division Manager
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This has been a series of hotels over the years and the Pullman is the latest 4 star + incarceration. Valet parking took over 10 minutes and the forecourt was crowded. Check in is shared across two hotels and was a bit slower than expected despite the line being short. The room was standard and pretty well equipped, it had a pleasant view overlooking Roma St parklands. The bathroom had been renovated less recently than the room and was basic. We had a club lounge room and the lounge was off the lobby. The lounge filled up quickly and you needed to be there soon after opening to get a seat. At the time the hotel seemed to be mostly cruise passengers and there was a cruise desk off the lobby as well. Wine was basic and of a "catering" standard. There was a limited variety of food, however the hot food was fresh and regularly topped up. We then went to the rooftop bar which was really good in terms of drinks, service and music. Staff throughout the hotel during our stay were enthusiastic and helpful, the restaurant for breakfast was a pleasant spot looking out to King George Square and the variety and quality of food was high. Cooked to order meals were a highlight and it was clear seeing into the open plan kitchen that the team worked well together. Check out was uncomplicated although again the valet was quite slow. In all the team here are what makes your stay, the rooms are pretty humble and more like 3.5 star. The entire package represents reasonable value.
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Date of stay: February 2020
Value
Rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Pullman, General Manager at Pullman Brisbane King George Square
Responded 5 Apr 2020
Hi Ross, Thank you for taking the time to share your feedback. Feedback such as this allows us to continuously improve both our facilities and our service. We hope to see you again soon. Sincerely, Daniel Lewis - Rooms Division Manager
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I Dont recall seeing anything, but our stay was towards some of the interstate lockdowns, and they still had the bars and restaurants closed from staff shortages. So on a normal year i imagine they could, but check with the Hotel Admin.
Suggest that you look at the King George Square Car Park - directly opposite the Pullman. If booked at the hotel the weekend the parking costs only $5 per day. You can pull up at the foyer - drop off your luggage and then park the car - literally a 1 min drive and then walk back to hotel. Costs for the car park during the week are much more expensive....think $35 per day ...but still cheaper than the $50 charged by the hotel. To be honest the concierge at the Hotel told us this...mind you after several trips and we complained after a price increase - it used to be $25 when we first started using the Pullman a few years ago.
Deception Bay, Australia99 contributions58 helpful votes
They have valet parking. Its not cheap . Around 50.00. You need to validate the ticket when you stay there. There are other options that may be cheaper for you. Queens car park is a better option.
There are more places to choose from in the Brisbane area.
PRICE RANGE
AU$251 - AU$347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citigate king george square brisbane hotel brisbane
FORMERLY KNOWN AS
The Sebel & Citigate King George Square Brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
210
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Is Pullman Brisbane King George Square accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
