Pullman Brisbane King George Square
Cnr Ann and Roma Sts, Brisbane, Queensland 4000 Australia
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About
#110 of 382 hotels in Brisbane
Location
Cleanliness
Service
Value
Stylish Brisbane accommodation located within walking distance of the Queen Street Mall shopping precinct offering guests a full range of services and facilities in relaxed yet sophisticated surroundings. Facilities include restaurant, cafe and bar, fully equipped gymnasium, rooftop swimming pool and Brisbane's largest hotel conference and meeting space.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Paid private parking nearby
Wifi
Paid wifi
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Telephone
Iron
Refrigerator
On-demand films
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
355Restaurantswithin 0.5 km
83Attractionswithin 0.5 km
Cnr Ann and Roma Sts, Brisbane, Queensland 4000 Australia
Getting there
Rental CarsSee car hire from USD 34/day
2469Reviews19Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Stay right next to the heart of city, this place allowed us to easily get around in the town centre. Service was exceptionally good, I was allowed to check in earlier at short notice. The breakfast service staff at golden finch are also excellent, from the booking, serving, it really deserve a five star hotel.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 30 Oct 2023
Dear gwsydney, Thank you for your kind words about our service at Pullman Brisbane King George Square and our breakfast service staff at Golden Finch. We are happy to hear that you enjoyed our convenient location and appreciated the early check-in we provided upon your request. At Pullman Brisbane King George Square, we strive to provide a comfortable and satisfying stay for all of our guests. We appreciate your feedback and thank you for taking the time to share it with us. We look forward to the pleasure of welcoming you again soon! Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not a five star hotel. The staff are pleasant enough but the hotel is dated.. despite getting a suite upgrade due to my platinum status the rooms are comfortable but hardly luxurious. The executive lounge no longer exists despite the Accor website saying access to the lounge. OK so we will go to the rooftop bar - no! Got to the 16 floor all dark and locked but no signs of opening times. When we went back down and asked the desk ‘oh no, it is only open Tuesday to Saturday. This is supposed to be a five star hotel in a major international city - what a joke. Breakfast was OK but again more Mercure standard than Pullman. We came here for our 40th wedding anniversary - we should have gone somewhere else and so should anyone else.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 18 Oct 2023
Dear chewat, Thank you for your honest feedback on your visit to Pullman Brisbane King George Square. We appreciate your comments and value the time taken to share your experience with us. At Pullman, we strive to create a unique experience for our guests and ensure everyone feels welcome and pampered during their stay. We understand that our guests have different expectations when it comes to service, amenities and overall comfort levels, so we try to tailor our offering in order to meet each of these needs. We are sorry if we did not meet the high standards you expected from us. We invite you back at any time, so we can show you what a five-star stay at Pullman Brisbane King George Square truly looks like. Thank you again for taking the time to provide us with this valuable feedback. Kind Regards, Pullman Brisbane King George Square Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable bed and clean room. Was disappointed with service. Called reception over 6 times with no answer. Room looked onto the courtyard which was not a pleasant view. Wouldn’t recommend “the courtyard” view rooms at all. Pool is at the adjoining motel, going through a few doors to find the pool. Pool area also has minimal seating options.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 18 Oct 2023
Dear Simone H., Thank you for taking the time to provide feedback on your recent stay at Pullman Brisbane King George Square. We are pleased to hear that you found your room comfortable and clean. At Pullman Brisbane King George Square, we understand the importance of providing excellent customer service and we are sorry that this was not the experience you received when trying to reach reception. We strive to offer our guests a positive experience and apologize for the inconvenience caused. We appreciate your comments regarding views from rooms looking onto our courtyard. We hope that we still have the opportunity to welcome you back in order to give you a more positive experience at Pullman Brisbane King George Square. Please do not hesitate to contact us directly should you wish to discuss this further. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The check in experience was fast and friendly. Easy access from the road. Arrived slightly early and early check in was no problem. Rooftop bar was great. Would be great if they reopened the lobby bar as the rooftop gets quite hectic on a Saturday evening. One thing I found strange was a team of housekeepers cleaning multiple rooms at 10pm on my floor. Laughing and chatting, banging vacuums around. The hotel is clean and well maintained but so overdue for a refurb. The rooms and bathrooms need to be gutted. For the high prices they command they have no excuse and should not be advertising this place as 5 star. I always try to stay in Accor hotels but think I’ll give this place a miss until they realise it’s no longer 1995.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 20 Sept 2023
Dear AussieCoight, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. We always appreciate feedback and are thankful that you chose to stay with us. I sincerely apologize that your expectations were not met. We are working towards updates and improvements of our hotel and facilities and your feedback is invaluable as we plan for this. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the Pullman for the weekend of 8 -10 Sept. It is listed as a 5 star hotel. Of note this hotel is half Pullman and half Mercure. The check in was relatively straight forward. When we went up to our room we noted that the ceiling was sagging in front of the and there was water dripping on to the carpet ! The hallway was musty and old. Key card entry leads to the lounge which is furnished but quite spars with stains on thoe sofa. The bedroom was partially renovated : The bed very comfortable. The Bathroom is large and had double sinks but very concerning that the toilet flush would not work and the water constantly leaked from the cistern in to the toilet bowel. I would think that the person cleaning the room that day would have noted this and reported to maintenance. At $850 for the 2 night this was less than acceptable for a presumed 5 star. The Dinner at the Shared Goldfinch on the Friday night was close to last orders . It is interesting that on arriving and waiting 5 mins to be seated with only 2 other tables occupied, the staff seemed intent on cleaning and and arranging cutlery on tables for breakfast. We had to walk in and make our presence noted by a staff member who then promptly told us that last orders was 9.30 and they closed at 10 PM! With credit to the chef the steak and the barramundi was excellent as was the dessert. The Breakfast service was excellent with attentive kitchen and waiting staff and good coffee. We did go early to Breakfast before the weekend rush,since I was attending a conference on both days. Overall, after a recent stay ( March 23) at The Pullman Albert park in Melbourne which has undergone a complete renovation as well as has a club lounge for less than the price we paid here, The Pullman King George has a very long way to go. It is unlikely I will be staying here again in its current state and pricing structure. …
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 20 Sept 2023
Dear seimonau, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. We always appreciate feedback and are thankful that you chose to stay with us. I am sorry that your expectations were not met and thank you for your honesty. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived near midnight, after a long day and found on entering my room I’d been significantly upgraded (without any fanfare) to a two bedroom, corner room with a spa with great views. Lovely, spacious, opulent and appreciated. I wished I had stayed longer than an overnight stay to soak up the ambience. The breakfast the following day was very nice as well with lots of quality food options and lots of staff on cope with the morning rush. Bravo!
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: Taxi rank right outside the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 20 Sept 2023
Dear AussieHolidays, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. We always appreciate feedback and are thankful that you chose to stay with us. We're so pleased to hear that you enjoyed your room and had a comfortable stay. We look forward to seeing you again soon. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I really enjoyed my stay at Pullman St George Square. It was central and the staff were very friendly. I especially want to mention Jacky Vella, who was especially kind to me and made me feel valued. I enjoyed the food at Goldfinch restaurant, the evening meals were delicious. I would highly recommend the restaurant and chef. I enjoyed the Sav Blanc too which was chilled to perfection.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 20 Sept 2023
Dear joys475, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. We always appreciate feedback and are thankful that you chose to stay with us. Thank you for your kind words about Jacky. We look forward to seeing you again soon. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was fine. Unable to discern the upgrade from a normal room, however a gentleman did arrive with a bottle of water and cute chocolate treat. The air con not working properly blowing only cold air. Phoned to the front desk not answered. Second call eventually answered. Call made to ask where we should take our 'Free Drink' (part of the 'room' upgrade). I was told to go to the Rooftop Bar, Sixteen Antlers but that it was closed... We were offered another bar downstairs, KG Bar. We discovered that it "has been closed for months", we were told that we could go to the restaurant, which we did. The second day, I had to call the desk to request the room to be attended to. I did so in the mid afternoon, when we had been out all day and it had not been done (phone rang out again). The person that eventually came to clean the room, asked us if we wanted the bed made and did we want the bathroom cleaned - I had to ask for an extra towel (only 2 were available in the bathroom, so couldn't wash my hair the first night). I also had to ask for milk for the minibar. Finally when checking out I called to alert the desk and ask for a trolley to come pick up our bags. We waited for our bags well after we'd checked out. I asked where the bags were, the young man said oh I delivered the trolley to your room and left, I'll go up now, which he did. The last blast was when we stopped on the way home and noticed the large grazed area with stripes of red paint on it, on out front left bumper area. Which was definitely not there when the car was taken by concierge. I read the Hotel Concierge disclaimer, and shook my head – any employee caould drive it at any time and no claims to be made – pretty disgusting. Very disappointed, and I'm afraid that after coming back to the Pullman after a long hiatus, I will be most unlikely to return ever again.…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Service
Room Tip: Five star price, little else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 20 Sept 2023
Dear Menthoids, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. We always appreciate feedback and are thankful that you chose to stay with us. I sincerely apologize that your expectations were not met and thank you for your honesty. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Checked in at 1am and had to wait on a group before us...not great but understandable. Lobby was dark such that I had to use my phone light to see where to sign for the room. Was allocated room 559. Two large white carpet stains at the door gave the impression someone had been ill there recently. I thought it's too late to question this and looked at the bedside clock to check time - it was not working. Other issues to consider if you book here: - The bed only has a light on one side - The desk light shorted whenever it was touched. Took some adjusting to get it to stay on without flickering each time I turned it on - The room has one comfy chair and one desk chair, both showing wear - Bedroom curtain rods hang loose, not connected to the curtains - Bathroom fan does not work and door is split on lower edge from moisture - 1 ply Kleenex is the go here - The toilet leaks constantly, but not significantly enough to be an issue - Bar fridge does not work, drinks were warm. I had a water and was charged $5. None complimentary - No USB points are available in the room - No "do not disturb" or "Please clean" signs were in the room. Cleaners walked in on me (fortunately I was at the desk). The door has no deadlock. - Room offers instant coffee, no pod machine After 2 nights I secured a promotional room at the W for the same rate and moved. If you get this option, don't hesitate. The Pullman was very busy during my 2 nights there. Staff appeared to be doing their best and I am not complaining about them. I tried to raise the above points with management but he/she was too busy to discuss my criticisms. I left my number with reception and requested a contact which has not happened. It appears in good times that service and facilities can be reduced without penalty. When the recession bites this place will struggle. …
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Date of stay: July 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: The rooftop bar is available for functions and gets closed to guests. Check if it has been booked...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 20 Sept 2023
Dear 32peterb26, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. We always appreciate feedback and thank you for your honesty. I am very sorry that your expectations were not met during your stay. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Surely having a working TV is not too much to ask, but no, not at the Pullman last night. That's just the start. Only one lift working, taps that don't work properly in the bath, dirty windows, the list goes on. This hotel is tired and drab and so far removed from a 5 star standard its laughable. There's a feeling of neglect and my groups and I will not be staying here again.
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Front Office Manager, Guest Services / Front Office at Pullman Brisbane King George Square
Responded 20 Sept 2023
Dear stayinatrain, Thank you for taking the time to tell us about your experience at the Pullman Brisbane King George Square. We always appreciate feedback and are thankful that you chose to stay with us. I sincerely apologize that your expectations were not met during your stay. Thank you for your honesty as we work to improve. Sincerely, Tarunika Dasgupta - Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 160 - USD 229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citigate king george square brisbane hotel brisbane
FORMERLY KNOWN AS
The Sebel & Citigate King George Square Brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
210
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Claim Your ListingPULLMAN BRISBANE KING GEORGE SQUARE (AU$243): 2023 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Pullman Brisbane King George Square
Which popular attractions are close to Pullman Brisbane King George Square?
Nearby attractions include Anzac Square & Memorial Galleries (0.4 km), Breakout Brisbane (0.3 km), and Museum of Brisbane (0.1 km).
What are some of the property amenities at Pullman Brisbane King George Square?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Brisbane King George Square?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Brisbane King George Square?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pullman Brisbane King George Square?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Pullman Brisbane King George Square?
Conveniently located restaurants include Betty's Burgers, Brew, and Donna Chang.
Are there opportunities to exercise at Pullman Brisbane King George Square?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Pullman Brisbane King George Square have airport transportation?
Yes, Pullman Brisbane King George Square offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Pullman Brisbane King George Square located near the city centre?
Yes, it is 0.07 km away from the centre of Brisbane.
Are any cleaning services offered at Pullman Brisbane King George Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Brisbane King George Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.