Average. Room tired. Roof top bar closed. Restaurant very slow. Not Pulman quality… except foyer!! No car park, walk down road to park. Not good in the rain! Needs to improve to the advertised rating. Covid no longer an excuse. Wouldn’t stay again.
We arrived at 2 pm to be told out room was not ready, said they would ring in the next half hour to tells us room was ready, over 1 hr still no phone call, went back to reception room still not ready and was even asked if we wanted the room we booked. It was after 4pm when we got the keys to our room, so the afternoon plan was in disarray, and important appointments lost. Room average, no tea coffee or mini bar, not enough towels, not enough drinking glasses for the room guest. Was offered a bottle of wine for the inconvenience which tasted like pot hole water. Will not be staying there ever again.
Very difficult to find this hotel by GPS and as someone not familiar with Brisbane we drove around in circles trying to get there on one-way streets. Not the fault of the hotel of course but poor city planning. Reception was very busy but friendly and efficient. Hotel corridors have old fashioned carpets and are dull. Our room faced a side street, reasonable size and clean. Bathroom had the dreaded shower over bath, lucky we are able-bodied! The room was adequate but not exceptional, and we felt a modern makeover would do the hotel’s central Brisbane location more justice. The tv system needs simplifying. At night, excessive car noise from the side street was disturbing. Double glazing? We ate at the hotel restaurant and the food was quite good. Staff had trouble with our orders and understanding us.…
Cleaners pushed furniture around which in turn snapped yhe head of my phone charger, when I spoke with reception and showed the broken charger, I was told go to 7 Elevern around the corner and buy another, that's it...also no water anywhere!!
Worst hotel I have ever experienced. Certainly not the 5 stars in advertises. No sleep due to night roadworks then worked up at 5am by the hotels own renovations - I’m talking jackhammer. Reception didn’t do anything. In fact when I tried to call back a second time they then ignored me.
I stayed at the Pullman King George Square for 3 nights recently during a work trip and overall, the experience was quite poor. I had never stayed before and when I arrived at reception and saw the inviting surrounds, I was looking forward to a lovely stay. However, the actual room was dated, dingy and literally the darkest room that I have ever stayed in. I’m not exaggerating when I say I went to Officeworks and bought a lamp, so I could read of an evening. I had a room near the lift and was worried about noise, which thankfully was an unfounded concern and the room was nice and quite. The bathroom is severely dated and shaving was a chore given poor light. A shower over a bath is horrible and just so old fashioned. No vanity kit provided – not even ear buds. The cleaning staff did not even replace the milk, so I couldn’t have a white tea or coffee. The rooms are in dreadful need of a makeover and I’ll definitely be making an alternative selection when next in Brisbane.…
We stayed on the first night, in the Pullman Tower - nice large spacious corner room on the 11th floor, no mini bar and pathetic little plastic milk cups in the fridge. No Water bottles on arrival( which as an Accor member, is usually a given.) A hotel of this stature- I would've thought Mini-bar was a given. Coffee Sachets were the standard Nescafe brand. Bathroom was nice marbled affair, with an over bath shower with a glass screen. However the water dripped down glass then onto floor. The towels we had here were quiet old and thin.
No way in the world is this a five star luxury hotel. 3.5 stars would be generous. Reception staff and cleaning/room service leave a lot to be desired. Deluxe room has no exhaust fan in bathroom not only steaming up the mirror, but also walls and floors were made slippery. The room temperature was quite cold even with the thermostat showing 23 degrees. Coffee was Nescafe Blend 43, I would expect Moccona or better for 5 star hotel. Cups and glasses were never washed during our stay, merely rinsed. One glass that my daughter used for milk remained stained for days; despite advising a reception member of it, nothing changed. We just used paper cups from the supermarket instead. There were three of us in the room and every day we were provided with just two towels and facewashers requiring contact with reception each time for one extra set, which became tiresome. One day no extra towel was provided 3 hours after it was requested. Most reception staff see guests as an inconvenience and one staff member rolled her eyes at our requests and on occasions deliberately ignored us, leaving another staff member to serve us. It was truly pathetic conduct. We returned on two consecutive days in mid to late afternoon to find our room not serviced. It seems they do not have enough staff as people arriving could not go up to their rooms as they were not ready. We were given a bottle of red wine and drink vouchers to placate us about the room service, but we would have preferred good service and respect which was sadly lacking. Apologies made by staff were token and not perceived as genuine. If they are short staffed, then only take on as many guests as you can handle. The staff here really do not care, nor does the Management. Only 2 staff were helpful; one on checking in, the other on checking out. The staff in the restaurant are polite and professional. The food for breakfast was generally good, although scrambled eggs were watery each day. This hotel is overpriced and I would never stay here again. I recommend avoid at all costs. This Pullman is a disgrace and damaging to Accor Group’s reputation.…
You come to expect a certain level of quality, facilities and amenities when staying at a 5-star hotel, and previous visits to the Olympic Park Pullman had left a favourable impression of the Pullman brand. The Brisbane Pullman is a completely different experience - whilst the rooms are quite large, the bathrooms are very dated and in serious need of refurbishment. Terrible lighting didn’t help, but maybe it was deliberate to hide the nasty fixtures. Would be lucky to pass as a 3-star bathroom. We tried to get a drink at the bar but were told that we couldn’t get one unless we also ordered a main meal - I’ve never had this happen before, and there were not any lockdown restrictions in place that might have required this. The mini bar in the room was also empty, not even bottled water. Again, I’ve never seen this in an allegedly 5-star hotel. Overall, I was disappointed with this hotel, especially as we were paying $350 per night. There’s no way I’d stay there again, and don’t know how they can claim to be 5-star when there are so many things missing. …
The staff member on check in was friendly and genuine and also took the trouble to check us in when there were other staff attending to other guests. The wifi service was confusing: on trying to sign it, it informed guests that they would be charged $10/day. On checking with reception, it seems that this was waived if you were an Accor member (which I am). This information would have been beneficial at check in. Furthermore, in 2022 it seems an oversight by such a large organisation to state they will charge for wifi. I have stayed in developing countries that have internet for free. Surely the Pullman can afford this necessity in this day and age? On retiring for the evening, my bed seemed to be quite uncomfortable. When checking the bed, it had not been made correctly, as you can see from the picture attached. I raised this issue on check out, and suggested that housekeeping be alerted. I understand that their jobs time poor, but the primary purpose of a hotel is to sleep. At a minimum the bed should be made properly. On a positive note, the bed was incredibly comfortable. The hotel is connected to the Mercure and you need to enter that side of the hotel to access the pool and gym. Not at all convenient. The acoustics are quite loud from outside and inconveniently we were woken by construction noise at 7.30am. Although this is clearly NOT the hotels fault, it is something to take into consideration. The Pullman is located in the heart of the city and is convenient to all of the major amenities. We were excited to be spending a night here after a week away in motels and were disappointed with our experience.…
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