BRIDGEWATER APARTMENTS (AU$108): 2022 Prices (Brisbane)

Stayed 3 nights in a 3 bed apartment. Two of the bedrooms had extremely uncomfortable beds due to their age. The main was fine. Carpet worn, stove top dirty as was the alfoil covered trays in the oven. The garbage bin was filthy and in need of a good clean. Leaking air con in bedroom, wet carpet. Wet washing was left in washing machine. The outside table was broken and we saved our granddaughters fingers many times from being caught between glass and rim of table. TBH the worse self contained unit I have stayed in. The apartment was so well worn I actually couldn't believe they charge $400 a night for something in such poor condition. Charged an extra $45 for for car parking in a tandem spot no-one else could use Nice outlook from a smaller than expected balcony and pool lovely.…

Date of stay: December 2021Trip type: Travelled with family

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Dan N wrote a review Dec 2021

1 contribution

Poor Customer Service

We stayed at Bridgewater Apartments for a 3 night holiday. When we tried to check in, the staff member was on the phone for 10 mins talking with someone before acknowledging us. Then he started checking us in but stopped to take another 10 minute phone call before finally working with us. There was nobody else waiting. Just us. When we got in the room the rubbish bin was full and the dishes were dirty. Later in the stay there was a leak in the bathroom sink that flooded the floor. All our towels were used to mop up the leak and the hot water was turned off until a plumber could get in to help us. New towels were not supplied. We eventually went down to reception to complain and we were given new towels later in the afternoon. We tried to check out at 8:15 but the front desk doesn’t open until 8:30 and nobody was answering the after hours number. We were trying to get help cause we put the key in the early checkout box but then couldn’t get our car out of the basement parking cause you need you room card to get down the elevator. The apartments are nice and the layout is great. Loved the pool and the location. Customer service was disappointing though.…

Date of stay: December 2021Trip type: Travelled with family

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Response from Gerard Knight, General Manager at Bridgewater Apartments

Responded 3 weeks ago

Hi Dann and thank you for staying with us and for providing feedback. We are please to read that you enjoyed the location and the amazing facilities we offer our guests. I am so sorry that I didn't get to chat with you during your stay. Whilst I was aware of the leak that we had fixed, I was unaware of the the other service issues and would have loved to have been able to find some way to apologise formally. We have some new team members training at the moment but there are really no excuses for the errors that were made on arrival. As a serviced apartment style building we do not offer a 24hr reception service and our hours are posted in as many places as we can think of, so that guests know when there is help on immediate hand verses having to call the on-site manager to come and help. The after hours answering service is a 24hr service and again our apologies that someone did not respond in a timely fashion. We certainly hope you made it home safely. Please accept our sincere apologies for the items that went wrong and we hope you will stay again. Please contact us directly and refer to these issued and we will aim to make amends with an upgrade. Warm best wishes and happy new year. Gerard Knight.

ThaiLaiAus wrote a review Mar 2021

Vientiane, Laos7 contributions13 helpful votes

Homely feel @ a fair $$$$

My family and I stayed here during a business trip to Brisbane from Nov 20 till Mar 21, in a fantastic 5th floor, 2 bed, 2 bath,1 car apartment overlooking the city and Brisbane River. Apartment was clean, (and regularly cleaned each week) with staff friendly and helpful. Facility also houses a giant pool, gym and sauna. The apartments are located within a short 10mins walk to city with river cats operating 7 days pw along the Brisbane River. Family friendly Story Bridge Hotel is also nearby. Looking forward to returning real soon.

Date of stay: November 2020Trip type: Travelled on business

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Response from Gerard Knight, General Manager at Bridgewater Apartments

Responded 18 Mar 2021

Dear ThaiLaiAus Thank you so much for taking the time to review our property and for the kind words. We are pleased that you enjoyed your time here and trust you had a safe trip home. We enjoyed getting to know your family and equally hope that when the time comes to return to Australia, you will choose to stay again. Warm regards from all the team at Bridgewater Apartments

Debra D wrote a review Feb 2020

1 contribution1 helpful vote

Run down

The first room we entered absolutely reeked of cigarette smoke so we requested a room change, that we eventually received but someone else (later arrival), had to go into that smelly room. It was supposed to be a ‘non smoking’ complex! The room we were placed into had : marks/stains on cushion cover grubby shower balcony that could not be used due to extreme heat being pushed out from air conditioning unit water dripping from AC unit onto our heads, when laying in bed carpet very old noisy due to traffic and local pub on corner could not look at view due to not being able to use balcony(extremely hot) Pool looked to be very good! Location fine Free parking

Date of stay: February 2020Trip type: Travelled as a couple

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Response from Gerard Knight, General Manager at Bridgewater Apartments

Responded 6 Sept 2020

Dear DebraD Firstly thank you for your review and sincere apologies for the disappointment that you experienced while at our property. Bridgewater Apartments is now a non smoking building and we charge an additional cleaning fee to any guest that is caught smoking in one of our rooms. Our aim is to avoid any repeat of the situation you encountered and ensure that all guests enjoy their time with us. Since you stayed we have also been focused on refreshing rooms to make sure that the guest experience is the best that it possibly can be. Back in February we had only just started this process and apologize again that the room was not what it should have been. It was great to read your positive feedback regarding the spa & pool which are a key asset for this property. This area too was fully renovated over the winter months and is now in fantastic shape. The pool and spa are already being enjoyed by many or our guests. Debra we hope that you will return some day soon to see and experiences the differences for yourself. Kind regards,

Andrew M wrote a review Nov 2019

Coromandel Valley, Australia94 contributions41 helpful votes

Fantastic Location. Value for Money

Picked this place out simply for the price. A lot cheaper than most places around Bris CBD and at Kangaroo Point. Glad I did!! Fantastic little spot. Great view from my room and balcony (see attached pic). Close to free ferry. One minute wait for Uber. Aged but comfortable. Will definitely stay here again.

Date of stay: November 2019Trip type: Travelled on business

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Response from Bridgewatermanager, General Manager at Bridgewater Apartments

Responded 3 Dec 2019

Hi Thank you for taking the time to review your stay at Bridgewater Apartments when under the previous management. We are pleased to announce new management has of the 3rd December 2019 and exciting changes will be coming. Please visit the new hotel website to keep up to date on developments. Kind regards From the team at Bridgewater Apartments

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