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Hotel Urban Brisbane

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Traveller (170)
Room & Suite (358)
Pool & Beach (44)
Ratings and reviews
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“car park”(142 reviews)
“wickham terrace”(15 reviews)
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What's included
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
Fitness centre
Multilingual Staff
Business Centre
Dry Cleaning
Self-Serve Laundry
4 Star Hotel
Hotel Urban Brisbane. More than a hotel…Enjoy an accommodation experience with a difference. Hotel Urban Brisbane offers more than your typical hotel with more comfort, more indulgence and more inspiration. Situated close to Brisbane’s city centre, Hotel Urban Brisbane is an impressive...
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Location and contact
345 Wickham Tce, Brisbane, Queensland 4000, Australia
11.8 km to Brisbane Intl Airport
111 restaurants are within a 0.5 km radius
1.2 km from The Brisbane River
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Rooms
29 Jul.30 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (840)
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810 results
Traveller rating
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348
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130
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32
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1 - 5 of 810 reviews
Reviewed 2 days ago

Room was ordinary, not clean. Kettle was sticky and dirty and the power cable had be tagged 3 years ago. TV was analogue and sound was dreadful, rendering it useless. Staff was ordinary to put it politely and wifi was pretty much non-existent. Breakfast choices,...More

Thank Gregory B
Reviewed 1 week ago

- Reception staff was awful and disrespectful - Rooms smelt very strongly of detergent and didn't even look clean - Noisy surroundings - Small and old bathroom - Dump next to the car park We prefered to change our hotel than to stay there.

1  Thank NG_2111
Reviewed 2 weeks ago via mobile

When I couldn’t connect to the WiFi I rang reception and was told that I had to have my door open to connect. I think that is a poor response and in a city like Brisbane that you should have at least half decent wifi...More

2  Thank mikeoz69
Response from Hotel U, General Manager at Hotel Urban BrisbaneResponded 2 weeks ago

Dear mikeoz69, Thank you for your recent stay at Hotel Urban Brisbane. I am very sorry to hear comments regarding poor Wi-Fi connection. Please accept our sincerer apologies for the inconvenience caused. It is very unusual that you were informed by one of our staff...More

Reviewed 3 weeks ago via mobile

This hotel is very close to a hospital. My 85 year old brother is to have a knee replacement, his wife is a little vague and so I, their son and daughter are staying here. They don't mean to be demanding, but they are, and...More

Thank BJ0707
Response from Hotel U, General Manager at Hotel Urban BrisbaneResponded 2 weeks ago

Dear BJ0707, Thank you for your recent stay at Hotel Urban Brisbane and for your wonderful review on Tripadvisor. Our team is excited to read your encouraging comments. We look forward to your return visit soon. Best regards. Kumar Ellawala General Manager Hotel Urban Brsibane

Reviewed 12 June 2018

The location was ok, around 1.5 km walk to the mall and 1km to the train station. The service was very unfriendly and it was like you were an inconvenience to them, accept for the waiter manning the bar on Saturday night, he was very...More

2  Thank Scott P
Response from Hotel U, General Manager at Hotel Urban BrisbaneResponded 13 June 2018

Dear Scott P, Thank you for your recent stay at Hotel Urban Brisbane and for taking the time to write a review on Tripadvisor. I have already addressed your comments with our team for immediate improvements. with more focus on customer service as well as...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
USD 82 - USD 127 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Romantic Hotel in Brisbane
#43 Business Hotel in Brisbane
#60 Luxury Hotel in Brisbane
Room types
Suites, Non-Smoking Rooms
Details
Price range
USD 82 - USD 127 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#42 Romantic Hotel in Brisbane
#43 Business Hotel in Brisbane
#60 Luxury Hotel in Brisbane
Room types
Suites, Non-Smoking Rooms
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Traveller (170)
Room & Suite (358)
Pool & Beach (44)
Dining (24)
Amenities (90)
Business Centre & Event Rooms (9)
Questions & Answers
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Lisa T
28 December 2017|
AnswerShow all 9 answers
Response from Emileagh | Reviewed this property |
I’m sure the hotel staff would be able to help as they are very friendly & helpful. I didn’t require a late check out on my stay.
0
Votes
Eel F
28 October 2017|
AnswerShow all 14 answers
Response from craigwL9117JI | Reviewed this property |
Approximately 50 in a taxi, or just take the air train to Roma street and walk up the hill. Around 5 mins walk.
2
Votes
25 February 2017|
AnswerShow all 3 answers
Response from Jan W | Reviewed this property |
Hello! I got from the airport to the hotel arriving at Central Station. There are 2 stations near Urban Hotel: Central and Roma Street. Both you need to go uphill, but Central Station path is smoother. However expect to... More
1
Vote
Google Translation
Room Tips
"don't stay here is u want good customer service!!!!"
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"Ask for views as many room have awful views."
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"Overlooking the park"
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"We had a room right next to the lift and we did not hear a thing."
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