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Quay West Suites Brisbane

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#63 of 161 Hotels in Brisbane
Certificate of Excellence
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Quay West Suites Brisbane
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521 Reviews from our TripAdvisor Community

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Showing 512: English reviews
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Warwickshire, United Kingdom
Reviewed 3 weeks ago via mobile

We last stayed here 8yrs ago when we travelled to Australia and it was an obvious choice when we went back this year. It's in a brilliant location, five minutes walk to the harbour, central shopping just around the corner and opposite the beautiful botanical gardens. Our one bedroom apartment was spacious and had everything you needed, including a washing...

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Helpful?
1Thank Greener27
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Greener27, Thank you for your review of Quay West Brisbane. We are thrilled that you returned to the hotel eight years after your initial visit. We agree also that the location in Brisbane is excellent. We hope to see you back again sooner this time. Regards Chris A

Park City, Utah
Reviewed 4 weeks ago via mobile

Unless you like to scratch your knuckles as you open the refrigerator door, prefer horrendous wifi, the most poorly designed interiors, knocking your head against a ridiculous light shade, little to no kitchen items, a swamp of a bathroom with windows that don't close and poorly working air conditioning. This place is not worthy of the Accor brand. The only...

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Helpful?
Thank pctraveldad
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear pctraveldad, Greetings from Brisbane. I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced during your stay. I would very much appreciate the opportunity to welcome you back in the future to ensure you receive a renowned Quay West experience, and would be pleased...

Reviewed 4 weeks ago via mobile

It's the location that makes these appartments. Opposite the botanical gardens, walking distance to river stage, Southbank, these appartments are well situated. Some of the fittings and fixtures are s little dated like the bathrooms however everything works, staff are very helpful and pleasant. Concierge parking is available, on street parking is limited and restricted. The pool and gym are...

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Helpful?
1Thank Martin F
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi Martin F, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel facilities and what we offer from our great location. The feedback about the apartment will be reviewed by our team so as to have amendments made. We hope to see you back again soon. Regards Chris A

darwin
Reviewed 4 weeks ago via mobile

Due to unexpected circumstances stayed 1 night in a 1 bedroom apartment and the 2nd night in a 2 bedroom apartment. Checkin quick and efficient. Friendly staff The rooms are dated but I love them as far as I am concerned quite big and spacious. Beds very comfortable and good selection of pillows. Air conditioning great...night and day selection so...

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Helpful?
1Thank sam63
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi sam63, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel facilities and what we offer from our great location. The feedback about the apartment will be reviewed by our team so as to have amendments made. We hope to see you back again soon. Regards Chris A

Perth, Australia
Reviewed 5 weeks ago via mobile

The hotel is in a great location for families with the park across the road and everything nearby but the hotel rooms are looking very tired. The restaurant was so dark and uninviting we are breakfast around the corner at another hotel. Pool area is good but there's no towels or service up there. The gym was disappointing and very...

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Helpful?
Thank Becbell2710
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear Becbell2710, We very much appreciate you taking the time to review Quay West Brisbane. Your feedback will be reviewed with our team with a focus on improving any shortcomings raised during your stay in Brisbane. We look forward to welcoming you back again soon. Kind regards, Chris A

Reviewed 16 January 2017

Hi Quay West Myself and Husband stayed for 4 nights and 5 days over the new year period in January. It was great until we had to take our own luggage to our room, ciggie butts on our balcony, was told 199 a night and then received bill and that went to 209, 229 a night, because of different nights...

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Helpful?
1Thank Lynet P
Hobart, Australia
Reviewed 9 January 2017 via mobile

Stayed five nights here on the 17th floor in a two bedroom suite. The unit has wonderful views to southern, botanical gardens and towards the city. The bedrooms were comfortable and clean. The kitchen was equipped only for the very basics. I had to clean one pit before use and there isn't a fry pan. There is an oven with...

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Helpful?
1Thank tassiemouse
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Hi tassiemouse, Thank you for your review of Quay West Brisbane. We are thrilled that you enjoyed the hotel facilities and what we offer from our great location. The feedback about the apartment will be reviewed by our team so as to have amendments made. We hope to see you back again soon. Regards Chris A

Reviewed 7 January 2017

We stayed at their sister property in Sydney and had a lovely experience. Neither property is very new, but both have excellent location to make up for it. However, the Brisbane one lacked so many basics: our room was booked for a family of four, but there were no linens for the sofa bed. When we called the front desk,...

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Helpful?
1Thank pepperk2016
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear pepper K, Greetings from Brisbane. I was most concerned that your stay did not meet the high benchmark we set out to uphold and unreservedly apologise for any discomfort experienced during your stay. I would very much appreciate the opportunity to welcome you back in the future to ensure you receive a renowned Quay West experience, and would be...

Taipei, Taiwan
Reviewed 5 January 2017 via mobile

It's our first time to Brisbane and it should be a very great trip. However, the last two nights in Quay west Suites were our nightmare. They didn't provide housekeeping even we hung the tag of "refresh the room" on the doorknob since noon. The most exaggerated is the shower head had been leaking over two days and it seriously...

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Helpful?
Thank eellmmaa
QWSB_GM, General Manager at Quay West Suites Brisbane, responded to this review

Dear eellmmaa, We very much appreciate you taking the time to review Quay West Brisbane. Your feedback will be reviewed with our team with a focus on improving any shortcomings raised during your stay in Brisbane. We look forward to welcoming you back again soon. Kind regards, Chris A

Central Coast NSW
Reviewed 31 December 2016

We stayed in a 2 bedroom apartment for one night only. Sadly was only on 2nd floor so no views. Pretty good value for 4 adults which included breakfast. Breakfast was not quick but was delicious. We were not in a rush so it didn't bother us - if you were perhaps you should ask them to hurry it along....

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Helpful?
Thank kris052

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
McMahons Restaurant
McMahons Restaurant
Cuisines: Australian, International, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
A garden-inspired oasis nestled alongside Brisbane’s Botanic Gardens, Quay West Suites is Brisbane’s only 5-star, all-suite hotel offering unrivalled, attentive service and stylish, self-contained apartment accommodation. With all apartments boasting spectacular garden or panoramic city views Quay West is the ideal location to introduce yourself to the ‘river city’.All apartments have been refurbished and combine luxurious hotel comforts with apartment freedom and convenience. Featuring full kitchen and laundry facilities, open-plan living and dining rooms with spacious furnished balconies and completely separate bedrooms with an indulgent bedding package, providing elements of ‘home’ whether for a short or long stay. The signature recreation area, with resort-style pool, sundeck, gymnasium, sauna and outdoor spa, is unsurpassed in a CBD location and compliments the sunny Queensland outdoor lifestyle.With a relaxed, contemporary menu and unique garden outlook, McMahon’s Restaurant and Fraser’s Bar, located adjacent to the lobby on the ground floor, are the ideal place to relax with friends or colleagues and watch the world go by, and are open for breakfast, lunch and dinner daily. Quay West Suites Brisbane also offers 24 hour in-suite dining.Please note that Quay West Suites Brisbane is a non-smoking property. ... more   less 

Additional Information about Quay West Suites Brisbane

Address: 132 Alice St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $181 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Brisbane 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Quay West Suites Brisbane Hotel Brisbane
Quay West Hotel Brisbane
Quay West Brisbane
Quay West Suites Brisbane Queensland
Hotel Style:
#25 Romantic Hotel in Brisbane
#27 Family Hotel in Brisbane
#29 Business Hotel in Brisbane
#57 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Quay West Suites Brisbane staff and other travellers.
3 questions
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over a year ago
Perth, Australia
4 months ago
Brisbane, Australia
over a year ago

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Questions? Get answers from Quay West Suites Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick another hotel”
 of 5 bubbles pepperk2016, 6 Jan 2017 | Read review
“High floor with a view and away from lifts”
 of 5 bubbles kris052, 30 Dec 2016 | Read review
“Elevator shaft noise noticeable. Go to the north or south end higher up.”
 of 5 bubbles rupertcolly, 27 Dec 2016 | Read review
“Rooms upper floors, to avoid the tower which is built at side (noisy)”
 of 5 bubbles fabiefleury, 7 Dec 2016 | Read review
“Ask if there is construction work happening around the building”
 of 5 bubbles hhunt88, 21 Nov 2016 | Read review
5 of 5