Hyatt Regency Brisbane
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Hyatt Regency Brisbane

33 Burnett Lane Queen Adelaide Building, Brisbane, Queensland 4000 Australia
Traveller (172)
Guest Room
Room & Suite (56)
Restaurant
Dining (29)

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Avg. AU$220 /night, 2/9 - 2/10
AU$383
per night
AU$293
per night
AU$202
per night

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About

#54 of 165 hotels in Brisbane
4.7 of 5 bubbles
Location
4.3 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed, newly refurbished guestrooms and suites with city skyline and Brisbane River views. Experience the hotel’s two unique food & beverage venues Lennons Restaurant & Bar and Hibiscus Bar & Terrace.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking nearby
Wifi
Fitness / spa changing rooms
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Poolside bar
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Quiet
Languages Spoken
English

Location

33 Burnett Lane Queen Adelaide Building, Brisbane, Queensland 4000 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Brisbane Intl Airport
12 km•
See all flights
4.0
4.0 of 5 bubbles743 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Hyatt Regency Brisbane garners appreciation for its modern and comfortable atmosphere, with rooms that are clean and well-maintained, though some guests find them on the smaller side. Its central location earns high marks for convenience to local attractions, though parking can be tricky. While the service and amenities receive a mix of feedback, with mentions of friendly staff but also slow service at times, the pool and breakfast stand out positively. Opinions on value vary, with some guests questioning room quality and additional charges.
Location
Central
Atmosphere
Stylish
Rooms
Varied
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory

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  • 62
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Detailed Reviews
Cheng D wrote a review Jan 2025
San Francisco Bay Area, California
5.0 of 5 bubbles
I recently stayed with my family at the Hyatt Regency Brisbane and had a comfortable experience, though there were a few minor issues.

Pros:

Location: Located in the CBD with bus transportation and landmarks within walking distance. A plethora of stores nearby adds to the convenience.

Service: Despite being year-end and their busiest time, the service was great. The concierge was always welcoming and greeted us when waiting for rides. They also promptly sent up requested items.

Bar Food: The breakfast and bar food were okay, nothing extraordinary but satisfactory.

Cons:

Staff Shortage: There seemed to be a shortage of staff, likely due to year-end time off.

Housekeeping Issues: Housekeeping did their job, but there were issues like being late to make up rooms and sometimes forgetting to refill waters despite specific requests with notes and tips.

Conclusion: Hyatt Regency Brisbane's excellent location and great service make it a solid choice for a family stay in the CBD. While there were minor inconveniences due to apparent staff shortages, the overall experience was pleasant. The attentive concierge service particularly stood out and added to the welcoming atmosphere.
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Date of stay: December 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Clayton, Other at Hyatt Regency Brisbane
Responded 3 weeks ago
Dear chdeng, Greetings from Hyatt Regency Brisbane! Thank you for sharing your detailed review of your stay at Hyatt Regency Brisbane! We're thrilled to hear that you and your family enjoyed the convenient location and the welcoming service, especially from our concierge team. We truly appreciate your understanding regarding the staff shortages and housekeeping issues, which we acknowledge as areas for improvement. Your feedback is invaluable, and we will ensure that these concerns are addressed. We hope to welcome you back soon for another comfortable stay! Kind Regards, Alexandra Clayton Sales and Marketing Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cassie I wrote a review Jan 2025
Reno, Nevada, Usa
5.0 of 5 bubbles
The trip to Brisbane was made on a whim as we were in Syndey on vacation.
Decided to drive up to visit some friends and booked the room. As a hyatt member the room included breakfast at a lower rate than just the room for a non hyatt member. We had a room at the higher level with river views. The view was excellent from the room, room was wonderful, breakfast was over the top. The bedding was crisp and pillows were comfortable. The bathroom slippers and shower robe was the frosting on the cake. Great stay.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Clayton, Other at Hyatt Regency Brisbane
Responded 2 weeks ago
Dear Cassie, Greetings from the Hyatt Regency Brisbane! Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you had such a great experience during your stay in Brisbane. It’s great to know that the room, river views, and breakfast all exceeded your expectations. We agree, there's nothing like crisp bedding and those little touches like slippers and a robe to make a stay extra special. We hope your spontaneous trip was as memorable as your stay with us! Looking forward to welcoming you again on your next visit. Safe travels! Kind Regards, Alexandra Clayton, Sales and Marketing Coordinator!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
chuffy1956 wrote a review Apr 2024
Ringwood, United Kingdom
4.0 of 5 bubbles
I would say the hotel is designed around business clients rather than holiday guests. The rooms are dated and lacking in storage space for clothing etc. You cannot open a window even slightly to get fresh air and there are no balconies to the rooms. I would not class the bedrooms as 4 or 5 star accommodation. The rest of the hotel areas were fine. The sunloungers by the pool were very uncomfortable, again not what would be expected for a 4/5 star hotel.
The service and breakfast could not be faulted and all of the staff were very friendly and helpful.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bruce b wrote a review Aug 2024
Pommard, France
2.0 of 5 bubbles
I strongly suggest if considering this establishment - research other options!
1. Access to checkin reception situated up a rubishbin littered lane way.
2. No assistance available with bags to 2nd floor reception or from reception to room.
3 . WARNING! Foxtel not available in rooms
4. Small bottled water is available in room @$5. - No complimentary provided.
5. TV reception in room repeatedly ceased up ( I was informed due to wall mounting causing overheating)
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Date of stay: August 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BlueGoldCoast wrote a review June 2024
Gold Coast
5.0 of 5 bubbles
We'd booked a 1 Queen and 1 Double Bed deluxe room for ourselves and our adult son. We were very pleasantly surprised to see that this was 2 adjoining rooms, and that the room with the double bed had it's own bathroom, TV, and separate entry door. The rooms were lovely. My only comment would be that next time we would ask for rooms not near the lifts if that was possible, just to avoid any noise from the lifts and people entering/exiting the lifts. The hotel entry is on the Queen Street Mall and is very close to restaurants, supermarkets, etc etc. We would definitely stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica Sonter, Marketing at Hyatt Regency Brisbane
Responded 20 June 2024
Dear BlueGoldCoast, Greetings from Hyatt Regency Brisbane. Thank you so much for taking the time to write about your stay with us. We are thrilled to hear that you enjoyed your stay and the room. We look forward to welcoming you back to the Hyatt Regency Brisbane again. Best regards, Hyatt Regency Brisbane
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rusty2280 wrote a review July 2024
San Francisco, California
5.0 of 5 bubbles
This hotel is in a great location, walking distance to many CBD (as they call downtown) locations and sights. Guests aren't paying for the outside appearance of the hotel thankfully. We had room 711/713 which becomes a 2 bedroom "suite" and that is ideal for family. Pool should be open later than 6 pm but that may be because July is winter in Brisbane. Check out Burnett Lane (don't bother with the mall side entrance). Death & Taxes bar, Antico and other restaurants, including Lune from Kate Reid in the mornings.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
urbanite88 wrote a review Apr 2024
Auckland Central, New Zealand
+1
5.0 of 5 bubbles
Had a very nice 3 night stay at the Hyatt Regency in a city view room on the 12th floor. Got a great rate close in which included valet parking and breakfast on luxury escapes.

I had come off a red eye flight and appreciated the reception allowing me to check in at 10am. Something that doesn't happen at all hotels.

This hotel is in arguably the best central cbd location in Brisbane. It's located right on queen st mall, the premier and main shopping precinct. The hotel is a little hard to find if coming by car. You have to turn in off Adelaide Road into a pedestrian mall area and then turn sharp right into Burnett lane. I must say the hotel is poorly signposted. If the hotel could make their signage more obvious that would help guests coming by car or Uber taxi drivers.

There's also an entrance down the escalator, straight on to the mall. Look for the Dymocks sign at the top end of the mall. I noticed there is a Coles downstairs in the opposite Uptown Mall.

The hotel is very well located with a 15 min walk to the glorious Southbank promenade, the Cat ferries and also the theatres. We enjoyed attending beauty and the beast musical and could walk there. The hotel is quintessentially Hyatt in my view with its contemporary lines and wood trims. The staff were polite and helpful.

The room, although compact, was reasonably newly refurbished and I appreciated the decent, responsive air con, comfy bed and usb plugs in the room.

If I were to suggest something I would say that the provision of fold out luggage racks in the rooms, would be helpful for those travelling with two suitcases. Also a couple of coat hooks in the hallway would improve the functionality of the room immensely.

Breakfast buffet was good enough.

We were able to checkout at 12pm due to being world of Hyatt and paid another $25 an hour to keep the room until 4pm.

I would return to this hotel again if visiting Brisbane on the back of the updated rooms and central location.
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Date of stay: March 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: To get to the valet entrance you have to turn onto the pedestrian mall walkway and it's first...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mitra wrote a review Apr 2023
Cammeray, Australia
1.0 of 5 bubbles
I'm sharing my thoughts on my experience up to this point, which includes day three out of seven.

My stay at this hotel has been disappointing!!

While some staff members were helpful, others were disinterested and unhelpful. The lack of information regarding the hotel facilities and trading hours during check-in was surprising, and when I called to inquire, staff members frequently responded with "it's a good question" to even simple inquiries!!

The blankets in my room had a musty smell, as it had stayed wet for too long. Despite multiple requests for an additional blanket as I wasn't feeling well and felt cold, they sent us a mattress protector instead of a blanket, as apparently there wasn't even one extra blanket available in the whole hotel!!!!!!!

My partner and I required an extra desk and chair as we were planning to work from our room for a week, but despite several requests, we received no communication regarding availability. Shockingly, we were informed that there were no chairs and tables available in the entire hotel for us to use!!

When I inquired about places to visit on our way to Gold Coast and Byron Bay, the front desk team had no information available!!

On the positive side, the location of the hotel is superb if you want to be in the middle of the city, and the swimming pool is good.

Regarding parking, there was no parking available at the hotel during our stay. We had to park at the nearby Myer parking, and each time we entered or exited the parking lot, we had to pay, which can add up quickly.

The room service at this hotel is horrendous, indicating that no training has been provided. We were shocked when they took away our extra blanket without asking us, and they didn't even leave us with one towel!! Furthermore, they didn't change the bed sheet even though I noticed a night before that there was a bit of blood from my finger on the sheet which they didn't change. Is this really a 5-star hotel? The lack of attention to detail and basic amenities is disappointing.

Also my husband found broken glass next to the pool, which was a concerning safety issue. Unfortunately, there was no one around to clean it, so he had to take the glass to reception and ask them to send someone to clean it.

Overall, my experience at this hotel has been disappointing, and I'm not looking forward to the rest of my stay. The poor customer service, subpar accommodations, lack of helpful information, and unavailability of basic amenities were frustrating.
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Date of stay: April 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dominic M wrote a review Jan 2025
2.0 of 5 bubbles
The room was quite nice and spacious. However, if they tell you that breakfast is included when you check in, it's not. When I checked in I was told that everything was paid in full and breakfast was included. I don't normally eat breakfast but when it's included in the price I thought I would go down and have something. The selection was quite good and the food was nice. But I was very disappointed when I went to check out that I was charged about $125 for one person for 2 mornings. The breakfast wasn't nice enough for that price. I questioned the staff upon check out and they said that the charge is applied after the stay and that the room was paid in full. To which my response was don't tell people it's included if you are going to charge them. Or tell them they will be charged for it regardless of if they eat it and I would have eaten more.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Clayton, Other at Hyatt Regency Brisbane
Responded 5 days ago
Dear Dominic M, Warm greetings from Hyatt Regency Brisbane! Thank you for sharing your feedback. We sincerely apologize for the misunderstanding regarding the breakfast charges. We have escalated your case to our managers who are currently investigating where the gap in communication occurred and will train the team accordingly to ensure clearer information is provided at check-in. We’re glad you enjoyed the room, and we truly appreciate your comments as they help us improve. We hope to have the opportunity to provide a better experience during your next stay. Thank you again for bringing this to our attention. Best Regards, Alexandra Clayton, Sales and Marketing Coordinator!
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Marie wrote a review Feb 2023
+1
4.0 of 5 bubbles
I really enjoyed my stay at Hyatt Regency! The location of the hotel is extremely convenient, especially for a first-time visitor like me. I was able to get to many interesting places around Brisbane without doing much research beforehand, simply by walking in the area around the hotel. Even museums in the South Bank area are within walkable distance. There is a Coles grocery store near the hotel as well, and they have a nice selection of fruits and prepackaged food. I found it very nice that I could just go back and have a coffee and rest in the room after walking the whole morning, before my afternoon excursions.

I was upgraded to a room on the top floor at check-in, and it has a beautiful view of the city hall area and the clock tower, which really defined my Brisbane experience. The room I was in was very stylishly furbished and comfortable, and it was very clean and neat. But I did notice some white mould around the upper shelves of the wooden closet in the bathroom area. I did not see them until I thought I sensed a musty smell and then saw them when looking up.

The breakfast at the hotel was another excellent experience. There was a great selection of food and the breakfast area has a nice view of the street outside. In particular, the lady at the omelette station was very nice and friendly, and she even remembered me on the second morning.

The staff members who helped me at both check in and check out were very nice as well, especially the staff who worked at the bell desk. He was very helpful with giving directions when I arrived and needed a place to park the car and help with my luggage.

I did have a weird experience my first night here though. As a solo traveller, I always slept in the centre of the bed at night, and line the pillows around the bed, and that is usually the position I find myself in in the mornings. But on the first night something seemed to have happened, because when I woke up in the morning, I was sleeping on only one side of the bed and two of the pillows that had been lined along the side of the bed were neatly placed back near the top of the bed on the other side, as if someone was sleeping there. I was also only using half the blanket, with the other half covering the other side of the bed, but there was no one there and no crease on that side of the bed. I only stayed there two nights, and this only happened on the first night, so I thought that was really weird. I always travel alone and this has never happened before so I am quite sure it wasn't me. Anyhow I thought that was an interesting little occurrence!
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
Answer from Ebdoriah
2 contributions2 helpful votes
I’m not sure overall but my room didn’t. I watched on my laptop.
Kazmic1 asked a question Nov 2020
Sydney, Australia13 contributions8 helpful votes
Do any rooms have opening windows/ balcony for fresh air?
Answer from David M
Brisbane, Australia71 contributions52 helpful votes
as per the previous replies, the hotel doesn't have any windows that open.
Answer from Mike Constantinou
Melbourne, Australia5 contributions2 helpful votes
Unfortunately no
Answer from John E
Ipswich, Australia1 contribution
Yes, there is parking but you pay for it. top of the Queen street mall, beer soft drink chocolate chips
…
Paul stephen B wrote a tip Jan 2025
Melbourne, Australia444 contributions75 helpful votes
4.0 of 5 bubbles
"If you're coming by public transport get a bus ( 2 stops from Roma st station ( after catching the air train ) & the bus stop ( underground in queen st ) is right out front ."
Read full review
blinkybillWhistler wrote a tip Sept 2024
Brisbane, Australia1,627 contribution309 helpful votes
5.0 of 5 bubbles
"Best access is by foot from Queen Street mall, rather than from Burnett Lane."
Read full review
Paul F wrote a tip Sept 2024
Mooloolaba, Australia19 contributions5 helpful votes
5.0 of 5 bubbles
"Got to turn left from Adelaide Street into the shared zone (pedestrian & cars) of Albert Street towards the Queen Street Mall (if driving)."
Read full review
Harry Gilmore wrote a tip Aug 2024
Hawke's Bay Region, New Zealand24 contributions4 helpful votes
5.0 of 5 bubbles
"The higher floor rooms are quieter."
Read full review
Ashley L wrote a tip May 2024
Little Mountain, Australia32 contributions8 helpful votes
5.0 of 5 bubbles
"Cheaper to get breakfast included with the room booking. If you want a cocktail after 11 pre-order."
Read full review
…
Not the right property for you?
There are more places to choose from in the Brisbane area.
PRICE RANGE
AU$210 - AU$298 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chifley at lennons brisbane, hotel chifley at lennons
FORMERLY KNOWN AS
Next Hotel Brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
292
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HYATT REGENCY BRISBANE (AU$210) - 2025 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hyatt Regency Brisbane
Which popular attractions are close to Hyatt Regency Brisbane?
Nearby attractions include Fox In a Box Brisbane Escape Rooms (0.4 km), Brisbane's Theatre of Magic (0.2 km), and Bos Tours Queensland (0.4 km).
What are some of the property amenities at Hyatt Regency Brisbane?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hyatt Regency Brisbane?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Regency Brisbane?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hyatt Regency Brisbane?
Yes, paid private parking nearby, secured parking, and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Brisbane?
Conveniently located restaurants include Betty's Burgers, Wolf Restaurant, and Brew.
Are there opportunities to exercise at Hyatt Regency Brisbane?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hyatt Regency Brisbane located near the city centre?
Yes, it is 0.3 km away from the centre of Brisbane.
Are any cleaning services offered at Hyatt Regency Brisbane?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Regency Brisbane offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Regency Brisbane?
Many travellers enjoy visiting Boggo Road Gaol (Jail) (2.8 km), Brisbane Arcade (0.2 km), and Newstead House (2.9 km).
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