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Hotel Jen Brisbane

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#33 of 162 Hotels in Brisbane
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Jen Brisbane
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965 Reviews from our TripAdvisor Community

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Showing 943: English reviews
Melbourne, Australia
Reviewed 3 weeks ago via mobile

Stayed one night arriving from airport by train. Within 100m of Roma Street station which would be really convenient in bad weather. Reception staff friendly and informative. Large room comfortable . Good bed and pillows. Small fitness centre on the top floor accessed by stairs a bonus. I didn't get a chance to try the breakfast which is $19 if...

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Helpful?
Thank cobbers2
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear cobbers2, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you back in...

Mudgee, Australia
Reviewed 4 weeks ago

With only 3 days to enjoy the location and services, Hotel Jen was a wonderful oasis, pleasant staff, wonderful food and a great location. Very inviting rooms and a great breakfast to keep you on the go!!

Review collected in partnership with shangri-la.com
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Helpful?
Thank Alan2850
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Alan2850, It's wonderful to hear that we were able to exceed your expectations during your stay with us and thank you for being a loyal guest. We have put a lot of thought into our room design and all the little extras that really make our guest's time with us memorable. Our location is centrally located and very hard...

Whitley Bay, United Kingdom
Reviewed 4 weeks ago via mobile

We stayed here twice on route to the sunshine coast and back. It was ideal for what we wanted or needed. Close to the station. Close to the city. Good rooms if a little tired and worn in places. A bit of maintainance would not go amis. The bathroom was fine with a good shower and lots of hot water....

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Helpful?
1Thank iaatkinson
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear iaatkinson, These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Australia
Reviewed 4 weeks ago

I couldn't fault this stay - we were updgraded to an executive room which was gigantic. Lovely king bed, nicely decorated and very clean room huge bathroom, very helpful staff. We had a buffet breakfast at the Nest Restaurant included in this stay - this was amazing - highly recommend. I was worried about the noise of trains from the...

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Helpful?
1Thank Ryokoka
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Ryokoka, Thank you for sharing your positive review with us during your recent stay at Hotel Jen Brisbane. These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac...

Alice Springs
Reviewed 4 weeks ago

Very happy with my room, price was right and location was brilliant right on top of the Roma Street Transit Centre (trains and buses). Bed comfy, complimentary water, great bathroom, very clean. Slight issues (1) pre-paid breakfast (tried to charge me for two on checkout when there was only one of me) but this was corrected quickly; (2) breakfast in...

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Helpful?
Thank Zeddog
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Zeddog, Thank you for your review and feedback which we take on board. I am sorry that you were not fully satisfied with your experience. I have shared your comments on your breakfast experience with those responsible so we may learn and improve where require. I do hope you have an enjoyable day. Kind Regards, Zac Hope General Manager...

Mount Isa, Australia
Reviewed 4 weeks ago

We had a clean room, a very comfortable bed and friendly staff. Car parking was very expensive at $36 a night. We didn't use the dining areas as we only stayed overnight but friends have recommended them

Review collected in partnership with shangri-la.com
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Helpful?
Thank margaretec2017
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear margaretec2017, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience with car parking pricings was not that of a positive one. The hotel carpark is operated by a third party operator which we have no control over the pricing. I look forward to welcoming you...

Reviewed 4 weeks ago

Room was spotless, comfortable and bed was great. King room 17 floor. Nice addition to have a pod machine and take away cups for a coffee on the go in the room, and water Didn't get to use any facilities as was a flying work trip but it was a seamless check in, check out and stay. Would definitely stay...

Review collected in partnership with shangri-la.com
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1Thank Hobrgo
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Hobrgo, These comments will only enhance the already smiling faces of the Hotel Jen team as they continue to offer that and deliver that “Jen” feeling. I look forward to welcoming you back soon and have a great day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Alice Springs, Australia
Reviewed 4 weeks ago

This place is the most convenient in Brisbane, as it is situated above the Roma Street transit centre, allowing for easy 24/7 access to buses and trains. Which is why I usually stay here, however, during the last three visits, the hotel has been getting worse and worse. On this last trip, I stayed 5 nights. Every day there was...

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Helpful?
Thank KathleenGaza
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear KathleenGaza, Thank you very much for taking the time to provide valuable feedback! We clearly appreciate it and I am sorry that your experience was not fully in line with your expectations. We are committed to providing the best service and product to all of our guests. Clearly this time we fell short, and for that I am sorry....

Perth, Australia
Reviewed 21 February 2017

After staying in Sydney CBD hotel previously, this hotel was a palace! Good sized room with a view (11th floor) and although the bathroom may need an update our room was spotless. Wonder if they have bathrooms without a shower/bath? Some of us do struggle to get in and out! If arriving/departing vis vehicle, there are stairs down to the...

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Helpful?
1Thank Westerner11
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear Westerners11, Thank you for your informative review of the hotel and surrounding area. We are proud that you recommend us and hope to welcome you back to Hotel Jen very soon. Don’t stay away too long and have a fantastic day. Kind Regards, Zac Hope General Manager Hotel Jen Brisbane

Rochester, New York
Reviewed 21 February 2017

Hotel Jen in Brisbane is an excellent choice - clean, great service and excellent location. Not only is it attached to the transit center but it is within walking distance (and many bus services) to many interesting locations within Brisbane. Some tour companies also use Hotel Jen as their city pick up point which is very convenient. I would definitely...

Review collected in partnership with shangri-la.com
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Helpful?
Thank kimfult
Jen H, General Manager at Hotel Jen Brisbane, responded to this review

Dear kimfult, Thank you for positing such a positive review regarding your stay with us. It is a pleasure to hear that your room was clean and comfortable, and you thought our location convenient. I will share your feedback with my team as it will serve as encouragement to continually provide quality services. I hope to welcome you back in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Hotel Jen Brisbane, Shangri-La Hotels and Resorts' first Hotel Jen in Australia, is located on Roma Street, ideally located close to the Central Business District, Queen Street Mall, Suncorp Stadium, Brisbane Convention Centre and South Bank precinct, the cultural and entertainment hub of Brisbane. Easy connectivity to greater Brisbane and beyond is right on my doorstep, with Hotel Jen Brisbane adjacent to the Brisbane Transit Centre, the hub for local and regional bus and train travel. My Deluxe rooms boast a spacious 34sqm with a bright and modern décor, configured with either a Queen, King or 2 Double beds. For those who are looking for a little more room, my Executive King rooms offer a very spacious 46sqm, configured with a King size bed. All of my rooms in Brisbane are furnished with comfy pillow top ensemble beds, a sitting area with either chairs or a day bed, high coffee table, and ample desk space for you to either plan your next day's adventure, or to put the finishing touches on that important work presentation. I know how important it is to stay connected, so I have included unlimited Wi-Fi internet access for all my guests while staying at any of my hotels. I have also embraced the coffee culture here and have provided Espresso pod machines in all of my rooms in Brisbane. Inspired by Asian street food and mixed with a modern Australian twist... Nest restaurant and bar, is the perfect place for lively conversations or laid back relaxation. I am also very proud to tell you that my very own 'Sky Garden' and hardworking Honey Bees, both located on-site, contribute some of the wonderful fresh ingredients you will find throughout Nest's tasty food and beverage offerings. At Nest Restaurant and Bar you'll find an à la carte menu to suit any craving. Open for breakfast with a sumptuous buffet, and à la carte lunch and dinner from 6:30am to 10pm daily with the exception of Sunday when Nest is open until 2pm. Nest is also the perfect spot for a refreshing drink at the bar or relaxing with friends over one of my famous coffees, cakes or light snacks. Mixologists have crafted signature cocktails and bevvies to be savoured and discovered. Nest Bar opens from 11am until late every day except Sunday, when we are open until 2pm. It's easy to explore Brisbane from Hotel Jen, with so much sitting within a short stroll from my doors, and everything else easily accessible by bus or train from the adjacent Brisbane Transit Centre. If you are a lover of gardens and nature then Roma Street Parklands and South Bank parklands are spectacular oasis' within the city, with each boasting 16 hectares of lush parklands, world-class eateries, with the later offering stunning river views and great events year round. If you prefer a little culture, then there is the Queensland Museum, GOMA (Gallery of Modern Art) and QPAC (Queensland Performing Arts Centre), along with the Brisbane Convention Centre (BCEC), which hosts numerous trade shows/expos, sporting and music events year round. Then there is Suncorp Stadium, only an easy 10 minute stroll away, which hosts some of the greatest sporting team's and music acts from just around the corner to around the world. Why not have a staycation with Jen when coming to support your team when they play our local Broncos, Reds, Roar, Firebirds, Lions, Heat or Bulls, or when our national Australia teams have a fixture. If shopping is what you love, then a 5 minute stroll to Queen Street Mall will provide you with global brand names and specialty shops from around the world, while those on the hunt for less main stream items, a two station trip on the train will bring you to Fortitude Valley, the hub of the Brisbane independent shopping scene. So whether it is business, a special event, family and friends, a holiday or staycation that brings you to Brisbane, I have got your comfort, cuisine and connectivity covered. ... more   less 

Additional Information about Hotel Jen Brisbane

Address: 159 Roma St, Brisbane, Queensland 4000, Australia (Formerly Traders Hotel, Brisbane)
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $112 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jen Brisbane 4.5*
Number of rooms: 191
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Shangri-La Hotels and Resorts, Expedia, Hotels.com, Priceline, Cheap Tickets, Agoda, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Hotel Jen Brisbane reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Brisbane Hotel Brisbane
Brisbane Holiday Inn
Hotel Jen Brisbane Queensland
Hotel Style:
#14 Family Hotel in Brisbane
#19 Romantic Hotel in Brisbane
#23 Business Hotel in Brisbane
#33 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Jen Brisbane staff and other travellers.
14 questions
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Lismore, Australia
Cranbourne, Australia
over a year ago
bb11 lancs
1 month ago
2 months ago
Townsville

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Questions? Get answers from Hotel Jen Brisbane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the corners have better views”
 of 5 bubbles ashleymG9693GJ, 23 Mar 2017 | Read review
“12th floor and up are quiet”
 of 5 bubbles Equitecnoc, 13 Mar 2017 | Read review
“We had an executive suite on floor 13 which had views of the city and river.”
 of 5 bubbles Ryokoka, 25 Feb 2017 | Read review
“Higher room would provide better views”
 of 5 bubbles Zeddog, 24 Feb 2017 | Read review
“Would say 11th floor and above would be ideal. Try the 13,s ie. 1013 etc. Ours was a corner suite with large windows.”
 of 5 bubbles Westerner11, 20 Feb 2017 | Read review
5 of 5