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About
#82 of 382 hotels in Brisbane
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Travellers' Choice
Brave, bold and bursting with energy, Crystalbrook Vincent is locally integrated with an environmentally conscious approach. Carved into a soaring cliff face underneath Brisbane’s historic Story Bridge, Crystalbrook Vincent offers a lively extravaganza of dynamic designs, sustainable amenities, unconventional and unexpected entertainment, events and dining experiences - all with a modern sophistication about it. Architecturally considered, Crystalbrook Vincent is an award-winning abstract representation of the cliff face and Brisbane River, a bold revitalisation of the space uniquely marrying nature with the dynamic geometry of Story Bridge. A little slice of luxury perfectly situated in the heart of it all, Crystalbrook Vincent is strolling distance from the Howard Smith Wharves entertainment precinct, botanical gardens and CBD, and a short drive from Brisbane Airport and the Museum of Brisbane. Travelling with a lighter footprint, Crystalbrook Vincent embraces Crystalbrook’s philosophy of Responsible Luxury, with sustainably suited amenities (including a 100% waste-free bathroom), technologically-led connectivity, upcycled fittings, furnishings and a single-use-plastic-free environment. Six storeys high, Crystalbrook Vincent features 166 spacious rooms and suites with dynamic design-inspired interiors, an in-room tablet control centre, 55” Smart TV with STAYCAST for video streaming, complimentary movies, a Nespresso machine with recyclable pods (naturally) and fast, free Wi-Fi - of course! Pushing the boundaries, Crystalbrook Vincent offers an iconic dining experience - views, vibes and vibrant delights guaranteed. Take your tastebuds on a dining discovery where drawing outside the lines is not only allowed, but encouraged. Dress up and head up to rooftop pool and bar, Fiume, for cocktails with a side of views and LA rooftop energy. A glamorous urban oasis and chic escape from the bustling precinct below. Meanwhile, downstairs Stylish yet relaxed, Mews offers a true neighbourhood meeting place, where everyone is welcome to gather and indulge in a variety of dishes created with locally sourced produce.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Car park
Wifi
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Complimentary tea
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Meeting rooms
Rooftop terrace
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Flatscreen TV
Walk-in shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
River View
Languages Spoken
English
Location
92Great for walkers
Grade: 92 out of 100
153Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
5 Boundary St, Brisbane, Queensland 4000 Australia
E-mail hotel
Getting there
Rental CarsSee car hire from USD 34/day
379Reviews1Q+A56Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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We went on a monday and all facilities are closed eg restaurant and bar and no service at the pool. Not what you expect from a supposed 5 star Hotel and this should be communicated when booking your room as we would never stayt there again.
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Lucy Smith, Guest Services / Front Office at Crystalbrook Vincent
Responded 4 weeks ago
Hi Jetpilot2161, Thank you for taking the time to review your stay with us. It's disappointing to read that you were not impressed with the overall experience due to the closure of restaurant and bar, despite us advertising this through the links on our booking confirmation email. We offer 24 hour in room dining, with the option to also order directly from the 7 restaurants within the HSW precinct. I trust you were able to contact our friendly reception team, available 24 hours, to query the food options during your stay. Nonetheless, I will be passing on your feedback to our management team as we endeavour to continuously improve our service. We look forward to welcoming you back when our rooftop bar operates, for a better experience. Kind Regards, Lucy Smith Operations Support Executive
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
What a fantastic stay, we booked over the Easter period with our two young girls in a family room. The room was long with two bedrooms and bathroom In between, everything in the room was so well though of even down to storage, the beds were so comfy, large pillows and crisp linen, the room was super dark when curtains were drawn & between both bedrooms there was a internal sliding door to create a noise barrier and have privacy. The bathroom was also very spacious with a beautiful freestanding bath next to a large glass wall with view of that stunning bridge. We were lucky enough to be looking over the beautiful bridge and was even more lovely at night when it was all lit with beautiful coloured lights. The staff were exceptional seriously I could give them a 20/10 they were so attentive and nothing was a worry. Big bonus were the free bike hire, the resort offers lovely beach cruises that we used both days exploring all of brisbane had to offer with so many paths along the river it was so easy to take off and enjoy a nice day, we have stayed at a lot of hotels in brisbane and this really makes the crystalbrooke stand out. Parking was below the hotel and like most in brisbane it was $35 the hotel called us prior and gave us a code to gain access. Pool Deck mmm well this was a little deceiving we had the impression is was much bigger until we were there in person, It would be interesting to know how it goes on busy hot days. The pool it’s self was absolutely stunning and extremely photogenic, although it was absolutely freezing and isn’t heated. The location of the hotel was in such an awesome pocket of brisbane Family friendly little parks and play space for family’s And night life that closes at 3am So many places to eat from casual to à la cart. It really has the best of both worlds. If you go with kids I noticed a lot of family’s pack scooters for their kids and it made sense. All in all we had a fabulous time and would book again.…
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Pack kids scooters
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Tanuj Prajapati, Guest Services / Front Office at Crystalbrook Vincent
Responded 13 Apr 2023
Dear Emily, This review is nothing less than spectacular, we very much appreciate the thoughtful attention that you have devoted to curate such a glowing review. It has been a pleasure to accommodate yourself and your family over the Easter festive period and I am very pleased that the room design and layout in totality took your fancy. Your feedback regarding the attentiveness of the staff will be passed on to the appropriate teams to serve as a source of motivation as we pride ourselves on this exceptional service that you have experienced. The complimentary bike hire is agreeably a standout feature that is offered, and it is splendid to hear that your family sustainably made the most of exploring the city by wheels. We look towards having you stay for another Brisbane staycation when you next decide, until then stay BOLD and brave! All the best, Madison | Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel. We stayed here for part of our honeymoon. The service was great, beds made and towels changed daily. We had a promenade room and the only down side was it was quite loud at night as it’s right above the bars by the water. They have a range of free movies available to watch. We were welcomed with 2 complimentary drinks as a honeymoon gift for the Fiume upstairs bar. It’s so central and walking distance to so many restaurants.
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Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Avoid staying on the lower floors close to the road as it can get quite loud at night.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 30 Aug 2023
Thank you Phoebe, it was a pleasure being a part of your honeymoon! Lara | Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No doubts about it, Crystalbrook Vincent is all class. From the gorgeous lobby, fabulous decor and staff with winning smiles who go out of their way to make your stay an enjoyable one. You absolutely can't beat the location! Everything you need is literally at your front door. The views are stunning.. surely this is the most beautiful, the most hip and happening part of Brisbane? We made the most of the rooftop pool (which is rarely busy, even during peak times) at Fiume Bar and our private balcony in the Two Bedroom River Luxe Suite. We had a dining space and a full kitchen in our room this stay, but I've stayed in a Nature Wall room earlier in the year too, which - although smaller - is perfectly beautiful and worth experiencing also. Thanks for another wonderful stay - I can't wait to come back.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: You can't go wrong with room selection - nature wall is just as lovely as the river view in my...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 31 Aug 2023
And we can't wait to have you back! Thank you for such a kind hearted review, I will make sure to share it with the team. See you next time! Lara and the Team Vincent
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for two nights. This hotel is very new and modern with excellent features in the room including a tablet to make bookings and enquiries. It’s well located with no shortage of dinner and drinking options on HSW. The internet is reliable and with free movies and chrome cast the entertainment system is great. However there are some odd choices with lighting in the room resulting in lots of dim spots. The bathroom is separated from the main bedroom area by a large clear glass partition which has a black curtain exterior to the bathroom - so be aware if you have little kids and would like privacy you’re at the mercy of the curtain! There are very little options for breakfast in this area and the attached Mews restaurant doesn’t have an extensive menu so be aware of this if you are staying for more than 1-2 days. The worst part is just how noisy this hotel is. There is little sound proofing. I was on level 2 and could hear conversation clearly from outside, steps and furniture moving upstairs and an assortment of loud thumps and bumps throughout the whole stay. If someone in your corridor enters or exits their room it resulted in a large thump which would shake the bed every time. I slept with a loud white noise machine and still had very disrupted sleep each night. Also they’ve made the strange decision to place the black out window blinds closest to the window and sheer curtains outside this which means there’s lots of light leaks, and it’s difficult to see these. Despite it being a lovely modern arty hotel with nice staff I wouldn’t stay again- I value my sleep too much and at this price range I would expect better.…
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Date of stay: July 2023Trip type: Travelled solo
Room Tip: Bring earplugs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 31 July 2023
Dear "overplannerNZ", Thank you for choosing to stay at Crystalbrook Vincent and providing us with descriptive feedback for future improvements. Please accept my apologies for the issues you’ve encountered during your stay. I’m disappointed to learn that we did not meet your expectations. Should you decide to give us another chance, please note that our reception is staffed 24/7, so we are here to help you if you require assistance or encounter any sort of trouble. Warmest regards, Lara | Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here at the end of June for my partners birthday. We had the best time and this is an absolute must if you want an amazing hotel in an amazing location. They say the staff make the hotel and the staff here are absolutely incredible and friendly. I must make mention of the staff members who made our stay that much more memorable. Carla for helping me organise the amenities for our stay. This included a cheese platter on arrival and a picnic set up including picnic rug and bikes. Emily who called the day before to make sure everything was ok before arrival and then was the same friendly staff member who checked us in on arrival. Max who helped us with our bikes and made sure our stay was enjoyable and Jacob on check out who was extremely helpful. All the staff were incredible but these particular 4 made the stay extra special. As for the rooms, very spacious, clean and extremely quiet. Amazing views of the city and the story bridge. So many dining options at Howard smith wharves. We will definitely stay here again. We also loved the sustainable luxury aspect of the hotel. Thank you for a wonderful stay…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Leave the car at home, enjoy the walking and use of bikes
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 24 July 2023
Dear Ryan, I am delighted to read about your glowing experience with our front desk and concierge team! There is no greater gift for us, Ryan, so thank you for taking the time and care to remember their names. I will make sure to pass your kind words on to the team. I am happy you also enjoyed the sleek design of our bold hotel, and I can assure you we all look forward to welcoming you and your partner again soon! Until next time, all the best! Lara | Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I called to ask ‘what time is the latest I could check out?’ As I had an afternoon flight. I didn’t ask for anything complimentary just a query. The attendant started telling me about a conference she had tomorrow and they were 95% occupancy. I said ‘that’s fine, I’m not concerned about your conference, I just would like to know what the latest I can check out is?’ She told me ‘there is no need to be rude…’ I didn’t know that making and enquiry about a check out time after I’d paid $349 for a room was ‘rude’. This came after a very ordinary check in experience. I won’t stay here again.
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Date of stay: July 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 24 July 2023
Dear 689edmondp, Thank you for providing us with your feedback regarding your recent stay at Crystalbrook Vincent. We endeavor to provide a high level of service, therefore I’m disappointed to learn of your experience. I would like to extend my appreciation for bringing these issues to our attention, so we can address this problem immediately. I hope I can have the opportunity to discuss your recent experience with you further, please do not hesitate to contact me directly on 07 3515 0700. Kind Regards, Precious Bugtay Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shocking .unless you are a single couple do not come . Terrible service .staying in 2 x rooms as I put up this post .rooms are great but service shocking .becouse we had a child we were ask to wait and then given a table at the rear out the way . Fantastic hotel but only if your signal or in a couple do not come if older or a family..better hotels for that in Brisbane .we have the night to go . Great hotel for young only
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 10 July 2023
Dear Zoe, I am sorry to read that your experience at the Fiume rooftop bar did not meet our usual standards. Here at Crystalbrook Vincent, we take a lot of pride in our customer service, and it is upsetting to hear that we have fallen short during your stay. I can guarantee you that the only reason why you were asked to wait, is because you did not have a reservation and our lively bar does get busy on a weekend night. I do apologize if you felt like the table, you were then seated at felt isolating, I trust that our staff did the best they could to accommodate you with such short notice. I remember speaking to you personally on the night, I am sorry to observe that our conversation and the service recovery I have offered were not powerful enough to restore your confidence. I am pleased to hear you enjoyed the facilities of our hotel though, and I do hope to welcome you back in the future. Regards, Lara | Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible. My son's wedding and I booked our family into this hotel. As most of them are retired, I added breakfast into their stay. I paid their accommodation and breakfast if they had it. On booking out, I was left with a huge bill for breakfasts most of them did not have!! The hotel added breakfast without actually checking whether the people actually ate it. Never again will I set foot in this place again!!! No way would I recommend this place to anybody.
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Date of stay: September 2022Trip type: Travelled with family
Value
Location
Service
Room Tip: Don't bother
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 24 July 2023
Dear Helena, Thank you for your time on the phone over the past few days and thank you for sending through such detailed and helpful emails. I trust that everything on our end is now settled, I am sorry that this has impacted your experience, but I do hope you will give us the chance to regain your trust. Kindest regards, Lara | Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is perfectly situated in the Howard Smith Wharves precinct. This modern hotel is focussed on sustainable luxury. Stunning river and story bridge views from our room which also had a study area and a large bathroom. We stayed in a river room. All of the products are environmentally friendly. The room fob is wooden. IPAD in place of a traditional book with all the information you may need about your stay including ordering of room service. Coffee machine and tea in room. Blackout curtains were great. Wifi was free and strong. The bed and pillows were very comfortable. Every room is unique in it's outlook and decor. A short walk to waterfront restaurants, CBD cafes and shops & the ferry terminal. There is a rooftop heated infinity pool and bar overlooking the river. There is also undercover secure parking if needed with direct lift access to the hotel. I would definitely recommend this hotel for a couples getaway, a work trip or a girls trip! …
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Date of stay: June 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Hire a bike from the hotel to see the city by riding along the riverside boardwalk!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Precious Bugtay, Owner at Crystalbrook Vincent
Responded 24 July 2023
What a lovely review, thank you for your kind words and attention to detail. It's splendid to read that our sustainable luxury focus was important for you, we certainly care about the planet just as much as we care about our guests, here at Crystalbrook Vincent! We cannot wait to welcome you again for another sustainable and bold stay! Lara | Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 169 - USD 248 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Fantauzzo Brisbane - Art Series
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
166
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Claim Your ListingCRYSTALBROOK VINCENT (AU$257): 2023 Prices & Reviews (Brisbane) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Crystalbrook Vincent
Which popular attractions are close to Crystalbrook Vincent?
Nearby attractions include Psychic Twin Featherz (0.3 km), Story Bridge (0.2 km), and Brisbane Jazz Club (0.5 km).
What are some of the property amenities at Crystalbrook Vincent?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Crystalbrook Vincent?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crystalbrook Vincent?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Crystalbrook Vincent?
Yes, a parking garage and paid private parking nearby are available to guests.
What are some restaurants close to Crystalbrook Vincent?
Conveniently located restaurants include Betty's Burgers, La Vue Waterfront Restaurant, and Greca.
Are there opportunities to exercise at Crystalbrook Vincent?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Crystalbrook Vincent?
Yes, dry cleaning and laundry service are offered to guests.
Does Crystalbrook Vincent offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Crystalbrook Vincent?
Many travellers enjoy visiting Boggo Road Gaol (Jail) (3.7 km), Brisbane Arcade (1.2 km), and Newstead House (1.6 km).