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Emporium Hotel South Bank

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267 Grey Street, Brisbane, Queensland 4101 Australia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (638)
Room & Suite (191)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 28/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 28/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 175 hotels in Brisbane
Location
Cleanliness
Service
Value
Travellers' Choice
A spectacular new standard in exquisite boutique luxury accommodation and award-winning service. 143 luxuriously appointed suites feature all the comforts you could ask for, while an abundance of premium food and beverage options will leave you spoilt for choice. On level 21 you will find a spectacular, 23m infinity edge pool and bar with magnificent views over South Bank Parklands, the Brisbane River, to the city and beyond. The coveted north easterly aspect will allow comfort and enjoyment morning to night, all year round. We look forward to welcoming you.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Walk-in shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
586Reviews11Q+A100Room tips
Traveller rating
  • 470
  • 55
  • 20
  • 18
  • 23
Time of year
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Popular mentions
Sue B wrote a review 13 Jan
Brisbane, Queensland, Australia4 contributions
Stylish, luxurious and enjoyable. We enjoyed our stay and our dining experience. The room, the food and service was excellent. Thoroughly recommend for many reasons as mentioned above including fabulous location, central to everything 👍
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Date of stay: January 2022Trip type: Travelled as a couple
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PR traveller wrote a review 8 Jan
Bangkok, Thailand48 contributions21 helpful votes
Had a wonderful stay at Emporium - with spacious rooms that have spectacular views of the Brisbane river, Kangaroo Point cliffs and city skyline, this is the ideal hotel to enjoy a city escape. Great location in Southbank and step outside to enjoy an array of dining options. Décor is modern with an eclectic twist with unique and special touches throughout the hotel. Hotel staff were friendly and efficient with Jimmy from Concierge going and above, along with the lobby piano bar attendant who offered anticipatory service by offering a complimentary cocktail while I had to wait for the room check-in - both of whom always referred to me by name (instead of just a room number) which is rare in hotels these days. Its the little touches like this that make a hotel special. Enjoying a sunset cocktail on the rooftop terrace is a must-do experience, as well as indulging in pastry from Belle Époque the café located within the hotel . The hotel also features an extensive wine list showcasing international and Australian wines and Champagnes.
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Date of stay: January 2022
Value
Service
Sleep Quality
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Response from Emporium Hotels, Other at Emporium Hotel South Bank
Responded 1 week ago
Dear donnainthailand, Thank you for your wonderful feedback. I'm very delighted to read that you had enjoyed your stay at Emporium Hotel. I would like to extend my appreciation for acknowledging Jimmy's service, I'll be sure to share your feedback. Looking forward to welcoming you back! Kindest Regards Precious Bugtay Guest Relations Manager
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Marry wrote a review Dec 2021
4 contributions2 helpful votes
They were extremely accommodating and the concierge were very friendly and professional. Every staff I encountered from valet to housekeeping were delightful and eager to help. One of the concierge at the front really stands out, Jimmy or James was just amazing and he knew what to recommend. He familiar with the local and assist us with all my requests. Highly recommend!!!!
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Emporium Hotels, Other at Emporium Hotel South Bank
Responded 2 weeks ago
Dear Blackgoods1981, Thankyou for a 5 star review. I will ensure your feedback is passed on to Jimmy. We look forward to welcoming you back in the near future. Kind regards, Rahul Malhotra Director of Rooms
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Al W wrote a review Dec 2021
South Melbourne, Australia239 contributions44 helpful votes
The hotel is in a great location, lovely sized rooms and spacious bathroom also. Mirrored glass is fun and the views of the river are fantastic. The day spa was excellent. For the price ~500/night we did expect more - there were only basic amenities in the bathroom and no guide book to see what is available from housekeeping. There were potato chips all over the floor - I don’t think the vacuuming had been done. Check in and out were only focused on the money, weren’t warm or helpful. Generally felt a bit disorganised. Would prefer The W but this one is good.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Book a high floor, book a massage, visit the pool early in the day
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Response from Emporium Hotels, Other at Emporium Hotel South Bank
Responded 1 week ago
Dear 388alw, Thank you for providing us your feedback and giving us the opportunity to improve our service. We endeavour to provide a high level of service throughout the hotel, and I'm sorry to read that you were disappointed with some of the aspects in the hotel, particularly the bathroom amenities, lack of information in the room and the cleanliness in the room. I have passed on your feedback to the relevant department heads to review and take action, so that we can improve on our guest experience. I hope we get the opportunity to welcome you back in the future. Kindest Regards Precious Bugtay Guest Relations Manager
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Karl wrote a review Dec 2021
184 contributions177 helpful votes
Third stay at the Emporium, and that's 3 from 3 awesome stays. Fabulous service was received from the valet to bell desk to front desk, the staff in the piano bar and each the room service staff we met. We really enjoyed the quality and speed of delivery of room service for breakfast, lunch, and dinner (steak was fabulous). Love the style of decor and the oversized room and bathroom. Only thing that it a slight negative (and I mean slight) is the location beyond walking distance to the cbd, where we tend to spend a fair bit of time....but I guess that is a bonus for UBER!! Will be back again!
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip: Higher floor the better...city view is amazing but we love either side of the building
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Response from Emporium Hotels, Other at Emporium Hotel South Bank
Responded 2 weeks ago
Dear Karl T, Thankyou for a 5 star review. Its a pleasure to read that we have lived up to your expectation on all occasions. We look forward to welcoming you back in the near future. Kind regards, Rahul Malhotra Director of Rooms
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PRICE RANGE
USD 112 - USD 191 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
143
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Frequently Asked Questions about Emporium Hotel South Bank
Which popular attractions are close to Emporium Hotel South Bank?
Nearby attractions include South Bank Parklands (0.4 km), Queensland Maritime Museum (0.3 km), and Goodwill Bridge (0.4 km).
What are some of the property amenities at Emporium Hotel South Bank?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Emporium Hotel South Bank?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Emporium Hotel South Bank?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Emporium Hotel South Bank?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Emporium Hotel South Bank?
Conveniently located restaurants include MADO Cafe & Restaurant, The Jetty Southbank, and Popolo Italian Kitchen and Bar.
Are there opportunities to exercise at Emporium Hotel South Bank?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Emporium Hotel South Bank have airport transportation?
Yes, Emporium Hotel South Bank offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Emporium Hotel South Bank?
Yes, dry cleaning and laundry service are offered to guests.
Does Emporium Hotel South Bank offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.