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iStay River City

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1 room 2 adults 0 children
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iStay River City
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399 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Brisbane
Reviewed 3 days ago NEWvia mobile

Originally not booked into this hotel but our first choice was overbooked so we were moved with less than 24 hours notice. The room was ok but had some signs of wear and tear- definitely in the bathrooms. Only one lift was working and there was huge queues to get a lift to the rooms. Literally waited 20 minute for...

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Helpful?
Thank AndyC0108
Hotel M, Manager at iStay River City, responded to this review

Dear Andy C, Thank you for taking the time to review your recent stay with iStay River City. We are very sorry to hear of the issues experienced during your stay. Please accept our sincerest apologies for any inconvenience caused with your relocation, as well as the wait time for the lift. It is disappointing to hear of the highlighted...

Reviewed 4 days ago NEWvia mobile

Booked in to get a couple of days away from our busy Restaurant and spend a little quality time with the kids before they go back to school. Have stayed before booking through "wotif" And it was nice an clean and very conveniently located. On this second visit we picked up our keys and proceeded to the 33rd floor and...

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Helpful?
Thank serranosmexican
Hotel M, Manager at iStay River City, responded to this review

Thank you for choosing to visit iStay River City again and for taking the time to provide a review on your most recent stay. I am delighted to read you enjoyed your stay with us on both occasions, and on this particular stay you were happy with your room move up to level 41. This is definitely a special apartment...

Brisbane, Australia
Reviewed 6 days ago NEWvia mobile

If you like climbing stairs to the 36th floor and back with a pram, or stuffing yourself into a lift with 20 people in it that you've waited it for 15 mins this is the hotel for you. So annoying and apparently one lift is almost always on functioning

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Helpful?
Thank twiik96
Hotel M, Manager at iStay River City, responded to this review

Thank you for choosing to stay at iStay River City and for taking the time to provide a review on your recent stay. Please accept our sincerest apologies for the inconvenience caused with regards to the lift. Although this is completely beyond our control, we acknowledge the time delays when catching the lift during your stay and regret that you...

Reviewed 2 weeks ago via mobile

At the beginning, Located in very good location, with a nice view, staff was very respectful when arrived, in general is very good, but my story started when I was booking the room, I rang the hotel number and a lady answered the phone and she wasn't very flexible with me, she said there are no rooms, while the website...

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Helpful?
Thank Mostafa S
Hotel M, Manager at iStay River City, responded to this review

Dear Mostafa, Thank you for choosing to stay at iStay River City and for taking the time to provide feedback on your recent stay. It is pleasing to hear you enjoyed our central location and the views and also found the hotel was good, clean and well equipped. Please accept my apologies for the customer service experienced when booking, this...

Reviewed 2 weeks ago via mobile

I was quite happy with the room it was actually larger than I would have thought. Nice and clean with everything you need and in good condition (not 5 star quality but your not paying 5 star rates) the pool and spa are nice and the gym and Sunna a actually useable unlike some places. The staff a friendly and...

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Helpful?
Thank Shaun C
Hotel M, Manager at iStay River City, responded to this review

Dear Shaun, Thank you for choosing to stay at iStay River City and for taking the time to provide feedback on your recent stay. I am pleased to read you found the apartment was spacious, nice and clean. As you have mentioned, we do have great facilities and I am delighted you were able to take the time to enjoy...

Reviewed 2 weeks ago via mobile

Started crap from the get go... I was told months ago I could pay deposit by cash or card! jus to get the hotel to be told different from reception, make sure you calabarate with your online booking team because they tell you different regardless if its on the website!!! istay also NEED signs above 2 elevators saying FOR HOTEL...

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Helpful?
Thank Rose W
Hotel M, Manager at iStay River City, responded to this review

Dear Rose, Thank you for taking the time to provide a review on your recent stay at iStay River City, I am pleased to read you found the apartment was nice. I am sorry to hear if there was any conflicting information regarding the pre-authorisation, across all Oaks Hotels a credit card pre-authorisation of $75 is required for all guests...

Sydney, Australia
Reviewed 3 weeks ago

iStay River City is conveniently located just a short stroll from Queen Street Mall. It is clean, apartment-style accommodation with a separate bedroom, kitchen and lounge room. The decor is pleasant and the apartment also has a balcony. There is a TV in the lounge-room and also in the bedroom. The TV in the bedroom is quite small and would...

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Helpful?
Thank Pam0701
Hotel M, Manager at iStay River City, responded to this review

Dear Pam, Thank you for choosing to stay at iStay River City and for taking the time to provide feedback on your recent stay. I am delighted to hear that you found the apartment to be clean and spacious with pleasant décor and you also enjoyed our convenient central location. Thank you for your feedback regarding the bedroom TV, we...

Reviewed 3 weeks ago via mobile

Started on the wrong foot when Reception were unable to open the access door from the carpark. Instructions to operate the TV were incorrect and even stumped the staff sent to rectify the issue. However, the biggest disappointment was the lack of basic bathroom essentials like hand towels or facewashers, tissues and shampoo, which they appeared to take pleasure in...

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Helpful?
Thank WBeechey
Hotel M, Manager at iStay River City, responded to this review

Thank you for choosing to stay at iStay River City and taking the time to provide a review on your recent stay. It is pleasing to hear you found the room was spacious and you enjoyed our convenient central location. I do apologise for any inconvenience you experienced with the car parking access and the TV operation, this has been...

Gold Coast, Australia
Reviewed 4 weeks ago

I live on the Gold Coast and occasionally have work functions or take a night out in Brisbane in which I will book a hotel for the night through Trip Advisor. On this particular occasion I booked Oaks 212 on Margaret about 4 days before the event. When the time came to leave work, and walk down the road to...

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Helpful?
Thank Random206
Hotel M, Manager at iStay River City, responded to this review

Dear Random206, Thank you for taking time to provide your review and sharing our response to the issues raised as well. We hope you enjoy your future stays with Oaks and we look forward to you having a great stay with us.

Coffs Harbour, Australia
Reviewed 14 December 2016

Nice accomm but the process of checking in, accessing the car park, then checking out and returning keys was highly problematic. It is impossible to park or even stop your car illegally anywhere near the motel, due to the narrowness of the road. This was a great big stress and the staff did not make it any easier.

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Helpful?
Thank Tellithowitis101
Hotel M, Manager at iStay River City, responded to this review

Dear Tellithowitis101, Thank you for taking time to provide feedback regarding your recent stay. I do apologize for the inconvenience you experienced with coming and leaving the hotel and if the staff did not communicate the procedures to you. We do have our visitors' parking and our large carpark entrance that is used for guests to park their car while...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
iStay River City overlooks the Botanic Gardens and the CBD, and offers centrally located Brisbane accommodation. Hotel apartments at iStay River City are known for their contemporary style, convenience and amazing views. With a selection of 1 and 2 bedroom apartments, each boasting full length windows, full kitchen and laundry amenities and balconies averaging 20m² to really take advantage of the views and alfresco lifestyle, iStay River City is the choice of discerning business and leisure travellers. To be able to bring you exceptionally low rates, iStay hotels offer a different and more flexible level of service. If you have chosen to stay at an "IStay" property, you will receive the best available unserviced rate. You will have the choice of cleaning service options, at an additional cost upon check in at your Hotel. If your length of stay is for more than 7 nights you will receive a complimentary full cleaning service in the middle of your stay. If you are staying more than 12 days you will receive this service every 7 days. Amenities included in iStay properties: Tea/Coffee Starter Pack, Bath Towels, Bath Mat, Soap, as well as Kitchen consumables (Tea Towel, Cleaning Cloth, Dishwashing Liquid and Powder). Amenities not included in iStay properties: Hand Towel, Face Washer, Shampoo/Conditioner/Body Lotion, Laundry Powder, Scourer and Tissues. ... more   less 

Additional Information about iStay River City

Address: 79 Albert St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $98 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — iStay River City 4.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Istay River City Hotel Brisbane
iStay River City Brisbane, Queensland
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Questions & Answers

Here's what travellers have asked, with answers from iStay River City staff and other travellers.
4 questions
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Questions? Get answers from iStay River City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room further up the building to ensure the hustle and bustle of the city on Friday night and Saturday night does not wake you”
  • Bed backboard pulled off the wall
  • Table top with black looking mould
  • Dented lift doors
  • Chair legs damaged
  • Acid washed fridge
  • Acid washed dishwasher
  • Marks on the door
  • Entry to room
 of 5 bubbles Random206, 16 Dec 2016 | Read review
“If you are a couple ask that you don't have 2 single beds together as it is quite uncomfortable.”
 of 5 bubbles jennak597, 4 Dec 2016 | Read review
“Best views from higher floors but still very noisy.”
 of 5 bubbles Calliegirlgreen, 3 Dec 2016 | Read review
“Can be a bit noisy, so try not be on main street or higher rooms”
 of 5 bubbles garysW9180ES, 10 Oct 2016 | Read review
“Can't comment still angry about our money being taken from our VISA!!”
 of 5 bubbles PaulaMareeD, 6 Oct 2016 | Read review
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