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iStay River City

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iStay River City
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404 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Dalby, Australia
Reviewed 3 days ago NEW

The actual parking area is hard to find and when you do park it is not handicap friendly with steps everywhere. When we checked in the receptionist must have come back from a Botox session as smiling was out of the question and her mannerisms reminded me of my old sergeant major. The rooms are warn out with paint off...

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Helpful?
Thank Peter B
Hotel M, Manager at iStay River City, responded to this review

Dear Peter, Thank you for choosing to stay at iStay River City and for taking the time to provide a review on your recent stay. It's pleasing to hear you found our location was nice and handy to Brisbane's great attractions. I do apologise that you did you not experience our usual great customer service upon check-in, this has been...

Withcott
Reviewed 1 week ago via mobile

We came for one night and found everything pretty good. The rooms are clean and fairly large. Only the lounge was air conditioned so we had to leave the bedroom door open for it to waft in. The price was pretty good so we did get good value for our money. The best part about it is the great location....

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Helpful?
2Thank johnjames3562
Hotel M, Manager at iStay River City, responded to this review

Dear John, Many thanks for taking the time to comment on your recent stay at IStay River City. We are delighted to hear that you enjoyed your stay with us and found the apartments clean, spacious and you were happy with the pricing. We are centrally located and are glad that you were able to enjoy this and found it...

Perth, Australia
Reviewed 4 weeks ago

We have stayed at istay rivercity a few times. Excellent location, clean apartments and good service. Walking distance to restaurants, shops and the Mall. Clean amenities, BBQ area and pool. Parking available. Only negative is the waiting time for the lifts.

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Helpful?
1Thank Jean W
Hotel M, Manager at iStay River City, responded to this review

Dear Jean, Thank you for choosing to stay at iStay River City and for taking the time to provide a review on your most recent stay. I am delighted to hear you enjoy your time with us and find the apartments and facilities clean and have experienced our great customer service. As you have mentioned, we do have a convenient...

Reviewed 4 weeks ago

The rooms were very clean and close to the CBD. On the first day of our 5 day stay one of the lifts broke down. That caused an absolute nightmare. We had to either take the stairs or wait for over half an hour for the lift. Apart from that we enjoyed our stay.

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Helpful?
Thank Donna W
Hotel M, Manager at iStay River City, responded to this review

Dear Donna, Thank you for choosing to stay at iStay River City and for taking the time to provide a review on your recent stay. It is pleasing to hear you found the apartment was very clean and that you enjoyed our convenient central location. Please accept our sincerest apologies for the inconvenience caused with regards to the lift. Although...

Rome, Italy
Reviewed 4 weeks ago

I booked this very last minute and was able to get a 2 bedroom suite on the 25th floor. The room we looked at online had city views, however ours just looked straight into offices in the adjacent building. It did have a huge balcony though. The bathrooms are a little dated, but the rooms were quite modern and beds...

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Helpful?
Thank David D
Hotel M, Manager at iStay River City, responded to this review

Dear David, Thank you for choosing to stay at iStay River City and for taking the time to provide a review on your recent stay. It is pleasing to hear you enjoyed your stay with us and found the apartment modern, comfortable and spacious. Unfortunately being in the CBD we do have other buildings in close proximity, however, if you...

Brisbane
Reviewed 16 January 2017 via mobile

Originally not booked into this hotel but our first choice was overbooked so we were moved with less than 24 hours notice. The room was ok but had some signs of wear and tear- definitely in the bathrooms. Only one lift was working and there was huge queues to get a lift to the rooms. Literally waited 20 minute for...

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Helpful?
Thank AndyC0108
Hotel M, Manager at iStay River City, responded to this review

Dear Andy C, Thank you for taking the time to review your recent stay with iStay River City. We are very sorry to hear of the issues experienced during your stay. Please accept our sincerest apologies for any inconvenience caused with your relocation, as well as the wait time for the lift. It is disappointing to hear of the highlighted...

Reviewed 15 January 2017 via mobile

Booked in to get a couple of days away from our busy Restaurant and spend a little quality time with the kids before they go back to school. Have stayed before booking through "wotif" And it was nice an clean and very conveniently located. On this second visit we picked up our keys and proceeded to the 33rd floor and...

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Helpful?
Thank serranosmexican
Hotel M, Manager at iStay River City, responded to this review

Thank you for choosing to visit iStay River City again and for taking the time to provide a review on your most recent stay. I am delighted to read you enjoyed your stay with us on both occasions, and on this particular stay you were happy with your room move up to level 41. This is definitely a special apartment...

Brisbane, Australia
Reviewed 13 January 2017 via mobile

If you like climbing stairs to the 36th floor and back with a pram, or stuffing yourself into a lift with 20 people in it that you've waited it for 15 mins this is the hotel for you. So annoying and apparently one lift is almost always on functioning

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Helpful?
Thank twiik96
Hotel M, Manager at iStay River City, responded to this review

Thank you for choosing to stay at iStay River City and for taking the time to provide a review on your recent stay. Please accept our sincerest apologies for the inconvenience caused with regards to the lift. Although this is completely beyond our control, we acknowledge the time delays when catching the lift during your stay and regret that you...

Reviewed 3 January 2017 via mobile

At the beginning, Located in very good location, with a nice view, staff was very respectful when arrived, in general is very good, but my story started when I was booking the room, I rang the hotel number and a lady answered the phone and she wasn't very flexible with me, she said there are no rooms, while the website...

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Helpful?
Thank Mostafa S
Hotel M, Manager at iStay River City, responded to this review

Dear Mostafa, Thank you for choosing to stay at iStay River City and for taking the time to provide feedback on your recent stay. It is pleasing to hear you enjoyed our central location and the views and also found the hotel was good, clean and well equipped. Please accept my apologies for the customer service experienced when booking, this...

Reviewed 3 January 2017 via mobile

I was quite happy with the room it was actually larger than I would have thought. Nice and clean with everything you need and in good condition (not 5 star quality but your not paying 5 star rates) the pool and spa are nice and the gym and Sunna a actually useable unlike some places. The staff a friendly and...

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Helpful?
Thank Shaun C
Hotel M, Manager at iStay River City, responded to this review

Dear Shaun, Thank you for choosing to stay at iStay River City and for taking the time to provide feedback on your recent stay. I am pleased to read you found the apartment was spacious, nice and clean. As you have mentioned, we do have great facilities and I am delighted you were able to take the time to enjoy...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
iStay River City overlooks the Botanic Gardens and the CBD, and offers centrally located Brisbane accommodation. Hotel apartments at iStay River City are known for their contemporary style, convenience and amazing views. With a selection of 1 and 2 bedroom apartments, each boasting full length windows, full kitchen and laundry amenities and balconies averaging 20m² to really take advantage of the views and alfresco lifestyle, iStay River City is the choice of discerning business and leisure travellers. To be able to bring you exceptionally low rates, iStay hotels offer a different and more flexible level of service. If you have chosen to stay at an "IStay" property, you will receive the best available unserviced rate. You will have the choice of cleaning service options, at an additional cost upon check in at your Hotel. If your length of stay is for more than 7 nights you will receive a complimentary full cleaning service in the middle of your stay. If you are staying more than 12 days you will receive this service every 7 days. Amenities included in iStay properties: Tea/Coffee Starter Pack, Bath Towels, Bath Mat, Soap, as well as Kitchen consumables (Tea Towel, Cleaning Cloth, Dishwashing Liquid and Powder). Amenities not included in iStay properties: Hand Towel, Face Washer, Shampoo/Conditioner/Body Lotion, Laundry Powder, Scourer and Tissues. ... more   less 

Additional Information about iStay River City

Address: 79 Albert St, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $107 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — iStay River City 4.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Istay River City Hotel Brisbane
iStay River City Brisbane, Queensland
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Questions & Answers

Here's what travellers have asked, with answers from iStay River City staff and other travellers.
5 questions
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Questions? Get answers from iStay River City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I think all rooms have a view to the surrounding city and river.”
 of 5 bubbles jeanw536, 23 Jan 2017 | Read review
“Request a room further up the building to ensure the hustle and bustle of the city on Friday night and Saturday night does not wake you”
  • Bed backboard pulled off the wall
  • Table top with black looking mould
  • Dented lift doors
  • Chair legs damaged
  • Acid washed fridge
  • Acid washed dishwasher
  • Marks on the door
  • Entry to room
 of 5 bubbles Random206, 16 Dec 2016 | Read review
“If you are a couple ask that you don't have 2 single beds together as it is quite uncomfortable.”
 of 5 bubbles jennak597, 4 Dec 2016 | Read review
“Best views from higher floors but still very noisy.”
 of 5 bubbles Calliegirlgreen, 3 Dec 2016 | Read review
“Can be a bit noisy, so try not be on main street or higher rooms”
 of 5 bubbles garysW9180ES, 10 Oct 2016 | Read review
5 of 5