Oaks Brisbane Casino Tower Suites
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Oaks Brisbane Casino Tower Suites
151 George St, Brisbane, Queensland 4000 Australia
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Avg. AU$400 /night, 3/19 - 3/20
AU$507
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AU$372
per night
AU$236
per night
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About
#59 of 166 hotels in Brisbane
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Standing a statuesque 39 levels opposite the Treasury Casino, Oaks Casino Towers stands among the best Brisbane city hotels fusing stylishly appointed 1 and 2 bedroom apartments with sleek designs, full kitchens complete with modern appliances, in-room conveniences including Internet access, spacious living and dining areas and sizable balconies overlooking the city and river below. Our large swimming pool and sun deck is the perfect place to unwind, as is the spa, sauna and well-equipped gymnasium, all ensuring your stay at Oaks Casino Towers is one of utmost leisure. Car parking information: On-site parking is available, bookings are essential and should be made in advance via our reservations office or through the hotel, fees apply. Directions: Although Casino Towers is on George Street, entry to the car park is off Charlotte Street. The laneway leading to the car park is on the right hand side of Charlotte Street between the Telstra Building and the Pancake Manor. Please note this is not signed due to Council Regulations. To access the car park: - Make your way onto Charlotte Street (one way south) and drive towards George Street - Immediately before the Pancake Manor, turn right into the laneway. - Drive 20 metres until you reach the roller door entry on the left. The car park is secured and you will be required to contact reception by dialling #101 from the intercom located in front of the roller door. Staff will then direct you to your car park and inform you how to access reception. All hotel guests are required to park in the car parks that are marked in green with 'Hotel Guest' displayed on the ground. Failure to park in these zones and/or clearly display your validated parking slip on the dash may result in car being towed at owners expense.
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Property amenities
Paid private parking on-site
Wifi
Fitness Centre with Gym / Workout Room
Pool
Complimentary Instant Coffee
Spa
Baggage storage
Non-smoking hotel
Car park
Paid wifi
Sauna
Outdoor pool
Heated pool
Complimentary tea
Sun terrace
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Housekeeping
Private balcony
Seating area
Kitchenette
Dishwasher
Flatscreen TV
Bath / shower
Sofa
Telephone
Iron
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
River View
Great View
Languages Spoken
English
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Brisbane Intl Airport
12.1 km•
See all flights
Rental Cars
367 Restaurants
within 0.5 kilometers
Reviews
3.9
1,861 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Oaks Brisbane Casino Tower Suites stands out for its prime location, a stone's throw away from local attractions, shopping, and dining, although it's not immune to the buzz of city noise and signs of wear. While the staff garners compliments for their friendly and efficient service, a few guests recount less professional interactions.
The hotel's atmosphere and amenities offer a blend of modernity and spaciousness, but not without remarks on certain maintenance issues. Cleanliness is a strong suit, consistently recognized by guests, yet opinions on value and room quality diverge, with some guests questioning the value due to perceived outdatedness and room conditions that don't always meet expectations.
Location
Central
Atmosphere
Mixed
Rooms
Dated
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews
Was great location for anything in central city but there was also a fair amount of noise that went with it. No double glazing on eternal windows/doors or between other rooms. Could hear neighbours showing, talking and hear music from other apartments and even from down on the street.
Apartment had a most of the amenties needing for cooking but missing a mixing bowl, scrubbing bush, proper cloth and things like gladwrap, etc.
staff on front desk were very friendly and obliging - we ended up booking a car park for one night with minimun notice.
Felt like a safe area even walking around late at night and 24/7 pancakes place round the corner.
Beds were comfortable, shower pressure was amazing, everything was fairly clean, had washing machine, dryer and even ironing board (not clothes rack tho) and having fresh towels every day was great.
Apartment had a most of the amenties needing for cooking but missing a mixing bowl, scrubbing bush, proper cloth and things like gladwrap, etc.
staff on front desk were very friendly and obliging - we ended up booking a car park for one night with minimun notice.
Felt like a safe area even walking around late at night and 24/7 pancakes place round the corner.
Beds were comfortable, shower pressure was amazing, everything was fairly clean, had washing machine, dryer and even ironing board (not clothes rack tho) and having fresh towels every day was great.
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Review collected in partnership with Minor Hotels
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 29 June 2024
Thank you for posting your feedback following your recent stay. I am pleased to read your comments about central location in the heart of Brisbane CBD. Our apartments are clean, comfortable and spacious with full kitchen and laundry facilities. Our friendly reception team is available 24/7 to assist our valued guests. I do look forward to welcoming you back here on your next visit to Brisbane.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is really good, close to the CBD, Eateries, Casino, Queens St Mall etc. My friend and I stayed in a two bedroom apartment and we were very happy with its spaciousness, well equipped large kitchen. It only had one all inclusive bathroom, toilet and laundry which was Ok but I did expect two bathrooms (or at least a separate toilet).
The beds were really comfortable, the pillows are one of the best I have found in holiday accommodation. I had a really good sleep. The car park was a bit difficult but we managed OK. The spa and pool were heated. The spa was was awesome. The ladder in and out of the pool could use another rung on the bottom as it isn't the easiest to get out of if you are aged.
Everything was great and I would have given this review 5 stars (and we both said we would stay there again) but my pleasant experience did a rapid decline when I received an email 2 hours after we vacated the apartment basically telling me that there was a stain on the carpet, they would be engaging a professional cleaner and I would be sent the invoice.
What has upset me the most is that I was instantly blamed for this very obvious stain on the carpet. Not even the courtesy of a question, just instant blame. The stain was there when we checked in. My friend and I both noticed it as you would be nearly blind not to see it. Several emails back and forth (and a phone call) ended up with me being advised that "as a sign of goodwill they wouldn't charge me for it" but no apology for accusing me. They basically said I should have reported it. I didn't report it as it appeared to me to be aged as was other parts of the apartment (especially the bathroom). So be aware, it seems they expect you to note and report every thing if staying here like you do with a car hire. I'm left feeling disappointed for how I was treated when I hadn't done anything wrong.
The beds were really comfortable, the pillows are one of the best I have found in holiday accommodation. I had a really good sleep. The car park was a bit difficult but we managed OK. The spa and pool were heated. The spa was was awesome. The ladder in and out of the pool could use another rung on the bottom as it isn't the easiest to get out of if you are aged.
Everything was great and I would have given this review 5 stars (and we both said we would stay there again) but my pleasant experience did a rapid decline when I received an email 2 hours after we vacated the apartment basically telling me that there was a stain on the carpet, they would be engaging a professional cleaner and I would be sent the invoice.
What has upset me the most is that I was instantly blamed for this very obvious stain on the carpet. Not even the courtesy of a question, just instant blame. The stain was there when we checked in. My friend and I both noticed it as you would be nearly blind not to see it. Several emails back and forth (and a phone call) ended up with me being advised that "as a sign of goodwill they wouldn't charge me for it" but no apology for accusing me. They basically said I should have reported it. I didn't report it as it appeared to me to be aged as was other parts of the apartment (especially the bathroom). So be aware, it seems they expect you to note and report every thing if staying here like you do with a car hire. I'm left feeling disappointed for how I was treated when I hadn't done anything wrong.
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Date of stay: April 2024Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Check the room out and report anything you think they might charge you for on vacate.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 15 Apr 2024
Thank you for posting your feedback following your recent stay with us. At the outset, please accept my sincere apologies for the service provided by our front desk following check out. I do agree that this matter could have been handled in a better way and have spoken to our Front Office team accordingly. I do hope that we have the opportunity to welcome you and your friend back here for your next stay soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
While the hotel is certainly clean and the staff are kind, polite and efficient, the room and its fittings are dated and in poor repair.
The unwelcome smell of mildew greeted me as I opened the door.
The bathroom mirror is so old it barely reflects an image and the bathroom lighting is poor. There is no plug for the sink.
The kitchen cupboard doors beneath the sink are falling off their hinges, the microwave barely works and in an era where every hotel offers Nespresso style coffee pods, there are only coffee crystals in this room.
The carpet has holes, all the furniture is chipped along the edges and the walls are sparsely decorated.
The TV should have been replaced ten years ago and the ice cube maker can’t be filled without spilling water all over the floor.
It’s past time this hotel is completely renovated.
I have stayed in other Oaks properties and this one is not up to standard.
Think twice before booking this property.
The unwelcome smell of mildew greeted me as I opened the door.
The bathroom mirror is so old it barely reflects an image and the bathroom lighting is poor. There is no plug for the sink.
The kitchen cupboard doors beneath the sink are falling off their hinges, the microwave barely works and in an era where every hotel offers Nespresso style coffee pods, there are only coffee crystals in this room.
The carpet has holes, all the furniture is chipped along the edges and the walls are sparsely decorated.
The TV should have been replaced ten years ago and the ice cube maker can’t be filled without spilling water all over the floor.
It’s past time this hotel is completely renovated.
I have stayed in other Oaks properties and this one is not up to standard.
Think twice before booking this property.
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Date of stay: February 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 3 weeks ago
Thank you for taking the time to post your review. I am pleased to read that you found our apartment to be clean and our staff to be friendly. We have recently re-painted the apartments and installed new art work to provide a refresh. New furniture will be installed in Q2 to improve the guest experience. I have notified our Maintenance Officer to conduct a detailed audit to ensure that the apartment meets with our high brand standards Considering our central location and spacious apartments, I do hope that you will stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Had a 1 night stay in a 2 bedroom river view apartment, and it was fabulous.
The front desk team were friendly and efficient at check in and check out time.
Our room had an amazing view over Southbank and the river. Apartment was fresh, spacious and had a huge balcony.
We loved our stay and would highly recommend.
The front desk team were friendly and efficient at check in and check out time.
Our room had an amazing view over Southbank and the river. Apartment was fresh, spacious and had a huge balcony.
We loved our stay and would highly recommend.
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Date of stay: February 2025Trip type: Travelled as a couple
Room Tip: River view apartments are great
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 3 weeks ago
Thank you for your review. It is great to read your comments about our friendly team and clean, comfortable & spacious apartments. I look forward to welcoming you back here for your future stays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at this motel was absolutely infuriating. The room was NOTHING like what was advertised—completely misleading and unacceptable. On top of that, the Foxtel and wifi didn’t work, the TV in the main bedroom was broken, the iron was broken, the furniture and cabinetry was all chipped and falling apart, the lounge chairs were heavily stained there was an overwhelming smell of sewage throughout the apartment, and there wasn’t even enough linen provided for the three of us. How can a business fail to provide the bare minimum for its guests?
The price was outrageous, clearly exploiting guests with ridiculous price gouging. When I tried to address these issues, the manager was shockingly rude, dismissive, and unwilling to offer any resolution. It’s appalling that someone so unprofessional is in charge of dealing with customers.
The only positive in this nightmare was Lulu. Despite the awful circumstances, she went out of her way to be polite, professional, and genuinely helpful. If it weren’t for her, this experience would have been unbearable.
Lulu deserves praise, but as for the motel itself? Avoid it at all costs!
The price was outrageous, clearly exploiting guests with ridiculous price gouging. When I tried to address these issues, the manager was shockingly rude, dismissive, and unwilling to offer any resolution. It’s appalling that someone so unprofessional is in charge of dealing with customers.
The only positive in this nightmare was Lulu. Despite the awful circumstances, she went out of her way to be polite, professional, and genuinely helpful. If it weren’t for her, this experience would have been unbearable.
Lulu deserves praise, but as for the motel itself? Avoid it at all costs!
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Review collected in partnership with Minor Hotels
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 27 Jan 2025
At the outset, I would like to disagree with your comments. Our pricing is dynamic similar to the pricing model which airlines and other hotels use. Nightly rates are based on demand and fluctuate daily depending on bookings made. You stayed with us when Luke Combs was playing at Suncorp Stadium to a full capacity house. Hence, the rates were much higher than a normal weekend. Lulu, our Front Office Manager tried to explain the dynamic pricing model, but you refused to listen to her and requested the Hotel Manager to contact you. During our conversation today, I reiterated the pricing model and even offered a discounted rate for your future stay. However, you disconnected the phone. Trust our response provides clarification.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My review is purely based on the unprofessional manner of this hotel, we feel 100 percent lied to and have been left short a significant amount of money at Christmas due to this experience.
I have never experienced a hotel with so much incompetence. We purchased parking, we were provided with a carpark location. We found the park however there was a car in this park. We called reception and they sent us to 3 other carparks which all had cars in them over 2-3 levels they sent us to.
During our time in the reception area there were multiple guests coming to see reception with a range of issues, it become clear they had oversold the carpark.
From my time in reception it appears they have a massive Management issue. Their staff don't greet guests or seem happy at all, I actually seen this in another review so I would assume its a regular occurrence.
The service counter have no idea how to run or manage guests simple expectations, after messing us around for over 1hr 30mins trying to park and discuss our issues with reception we had non stop issues we were eventually forced to stay elsewhere at their request.
Oaks issued us with a letter on their letterhead seen attached advising they would cover a full refund for the room. Oaks have since reneged on the refund advising us to chase it up with external booking partners. We have made contact with the external booking partners as per Oaks request and they have both confirmed that Oaks is responsible for the refund.
See the clear letter outlining the refund attached, doesn't get any clearer they are required to provide a refund than this letter, signed off by their supervisor.
Oaks continually refer to the external booking partners as the issue to deflect from the letter they issued to us clearly advising of the refund. Extremely unprofessional and unethical to offer this and place it in writing to only renege and hide behind booking partners.
After contacting the hotel numerous times via email we have since received a phone call from their Hotel Manager who spoke to me in a condescending manner and constantly talked over me. This only further shows the issues they need to fix within Management at this location.
My advice to anyone considering staying at the Oaks Casino Towers would be to look at the other negative reviews on here and google. It paints a clear picture to stay elsewhere and avoid the disappointing experience we did leaving us out of pocket at Christmas time!
I have never experienced a hotel with so much incompetence. We purchased parking, we were provided with a carpark location. We found the park however there was a car in this park. We called reception and they sent us to 3 other carparks which all had cars in them over 2-3 levels they sent us to.
During our time in the reception area there were multiple guests coming to see reception with a range of issues, it become clear they had oversold the carpark.
From my time in reception it appears they have a massive Management issue. Their staff don't greet guests or seem happy at all, I actually seen this in another review so I would assume its a regular occurrence.
The service counter have no idea how to run or manage guests simple expectations, after messing us around for over 1hr 30mins trying to park and discuss our issues with reception we had non stop issues we were eventually forced to stay elsewhere at their request.
Oaks issued us with a letter on their letterhead seen attached advising they would cover a full refund for the room. Oaks have since reneged on the refund advising us to chase it up with external booking partners. We have made contact with the external booking partners as per Oaks request and they have both confirmed that Oaks is responsible for the refund.
See the clear letter outlining the refund attached, doesn't get any clearer they are required to provide a refund than this letter, signed off by their supervisor.
Oaks continually refer to the external booking partners as the issue to deflect from the letter they issued to us clearly advising of the refund. Extremely unprofessional and unethical to offer this and place it in writing to only renege and hide behind booking partners.
After contacting the hotel numerous times via email we have since received a phone call from their Hotel Manager who spoke to me in a condescending manner and constantly talked over me. This only further shows the issues they need to fix within Management at this location.
My advice to anyone considering staying at the Oaks Casino Towers would be to look at the other negative reviews on here and google. It paints a clear picture to stay elsewhere and avoid the disappointing experience we did leaving us out of pocket at Christmas time!
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Date of stay: December 2023
Rooms
Cleanliness
Service
Room Tip: I would suggest the IBIS on Elizabeth Street
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 28 Dec 2023
Thank you for posting your detailed feedback regarding your booking. Your booking was made through an Online Travel Agent (OTA) and you made a payment to the Online Travel Agent. Following your request to cancel the booking, our Front Office cancelled the booking without any penalties and notified you to contact your OTA for the refund. However, you demanded a refund from our Front Office team member immediately. Our Front Office team member reiterated that the refund must be processed by the OTA as the monies were held by them and provided the Booking Cancellation letter stating a refund will be provided. I have personally corresponded with the OTA and provided their e-mails for your ready reference for follow up. Trust this clarifies our position.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 8 days and thoroughly enjoyed this hotel. The lobby was being renovated and the elevators were a bit slow, but the room was clean and the kitchen was well stocked with dishes and utensils. We appreciated having a full kitchen and laundry, and enjoyed many happy hours on the balcony with our snacks and drinks. I wish we had asked for a room higher up as we didn't have a good view. The pool was lovely in the evenings. It was a perfect temperature, although the hot tub was lukewarm. It was wonderful to swim and then enjoy the light show on some of the neighbouring and downtown buildings. The staff were welcoming and all of them were very helpful. Our requests for small items such as extra dish soap were fulfilled promptly.
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Review collected in partnership with Minor Hotels
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 19 Nov 2024
Thank you for posting your 5 Star review on Trip Advisor. I am delighted to read that we were able to provide a memorable experience for you. I look forward to welcoming you back here for your future stays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve chosen to stay at Oaks Casino Towers on a number of occasions now, and I am confident recommending the hotel to couples or families holidaying in the Brisbane CBD and Southbank. The hotel is situated perfectly and is an easy walk to the main attractions of the city, like Queen Street Mall and the bridge to Southbank. The rooms are generously sized and the view offered from the Executive apartments is absolutely stunning. The pool shares this gorgeous view over the gardens and overlooks QPAC and the ferris wheel. Staff are always delightful to speak to, and are eager to offer help when required. I would definitely call the hotel directly to reserve car parking, if needed, as there are very limited spaces available for hotel guests.
Overall, my partner and I enjoyed an exceptional stay whilst celebrating a milestone birthday and anniversary together.
Overall, my partner and I enjoyed an exceptional stay whilst celebrating a milestone birthday and anniversary together.
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Review collected in partnership with Minor Hotels
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 3 Nov 2024
Thank you for posting your 5 Star review on Trip Advisor. It is wonderful to read that we were able to provide a memorable stay for your birthday and anniversary milestones. I have shared your comments with our entire team about our central location, spacious & clean fully self-contained apartments and our super-friendly staff. I look forward to welcoming you and your partner back here for your future stays.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a special occasion and I was excited to book a river view room. I was offered an early check in via the welcome email but even upon ringing the day before this was not possible- the advice was just come in early and we will,hold your bags if not ready. I was bringing oysters and a bottle of champagne so this was not actually helpful. Upon check-in I was immediately sad as the river view was only visible from the lounge if you stood up at the window elsewise you needed to be on the balcony ( which was a challenge with the unfortunate weather on the weekend) Very different from the advertised room views with a central lounge with sliders to balcony looking out. So you could be inside and still see a river view, so the additional charge for a river view was very disappointing. The room itself was not welcoming and was very dated which is no big deal but there was so many unkempt and sad things about the experience. The second two seater lounge was uncomfortable with no armrests and no cushions. The bedroom had mouldy curtains which were visible when I made the bed. The bathroom had broken blinds, the kitchen was poorly stocked with missing items like no ice cube trays and there was stained crockery, dirty and missing cutlery and there wasn’t a knife that was sharp enough to cut a carrot easily. The air con was not operating well and the sliding doors in the bedroom rattled constantly in the wind. I am not a person who complains but I was embarrassed I had arranged this to be with my friends (who all live away from each other and we rarely see each). This was not a cheap room and my plans of enjoying the room and chatting and laughing inside were effectively ruined as we quickly all decided to eat out and be anywhere but the room - so even preferring the rain and wind of an outdoor breakfast eatery than taking advantage of our river view room. Overall,so sad and very very disappointing to me.
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Review collected in partnership with Minor Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 4 Oct 2022
Thank you for posting your feedback. At the outset, please accept my sincere apologies that the apartment allocated to your booking did not meet with your expectations. You were allocated a 2 bedroom river view apartment which directly faces Brisbane river. There are uninterrupted views of Brisbane river, Southbank precinct and beyond from the spacious balcony of the apartment. I have noted your comments about the kitchen utensils and have notified our Housekeeping Supervisor to arrange replacements as required. Once again, I do apologise for your less than ideal stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room smelt dirty the minute we opened the door, the floors were filthy leaving my kids feet black, there was thick dust on the curtains and on the air con vents, the toilet was filthy, as well as the shower and basins. The kitchen was dirty, even the kettle hadn’t been cleaned or wiped down. The shower water temp was either too hot or too cold - it kept changing temperate on us! Not safe when trying to shower kids when it goes from scorching hot to freezing cold in seconds. We ended up going to the nearest coles and buying cleaning products to clean the bathrooms and all handles & surfaces. Very disappointing.
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Review collected in partnership with Minor Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, General Manager at Oaks Brisbane Casino Tower Suites
Responded 5 Sept 2021
Thank you for posting your review on Trip Advisor. At the outset, please accept my sincere apologies that the apartment allocated to your booking was not cleaned properly. I have discussed your comments with our Housekeeping Supervisor to ensure that our high standards of cleanliness are always maintained. I have also discussed with our front office team and none of the issues you have mentioned were raised during your stay with us. Once again, I apologize for any inconvenience caused during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Nicky,
Our reception is open 24 hours to facilitate check in at any time. If you are arriving at 2.00 am in the morning, you will have to book and pay for the previous night to ensure that your apartment is available for early check in. For airport transfers, it would be best to use Uber or a Black & White cab.
Trust this assists with your query.
Hi Kirby,
Our common area facilities include the heated lap pool, heated spa, sauna and gymnasium. These facilities are available daily from 6.00 am to 9.00 pm.
I look forward to welcoming you here.
Regards
Adil Fitter
Hotel Manager
Oaks Casino Towers
Hi Cathy,
Your car parking request has been received and actioned accordingly.
Have a good day.
Regards
Adil Fitter
Hotel Manager
Oaks Casino Towers
Hi Adrian,
Our car park entrance is located on Charlotte Street just after the police station and before Pancake Manor restaurant. Please e-mail our front office or contact (07) 30174900 for detailed instructions. Car parking is limited and needs to be pre-booked. There is a nightly charge of $25.00 per car.
Regards
Adil Fitter
Hotel Manager
Oaks Casino Towers
As per other guests comments below. Best contacting them directly.
"Check the room out and report anything you think they might charge you for on vacate. "Read full review
"This hotel is near the CBD. A great location. A few areas where you need to walk instead of use Beam."Read full review
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PRICE RANGE
AU$225 - AU$383 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
oaks casino towers hotel brisbane, oaks hotel brisbane
LOCATION
AustraliaQueenslandBrisbane RegionBrisbane
NUMBER OF ROOMS
104
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingOAKS BRISBANE CASINO TOWER SUITES (AU$225) - 2025 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Oaks Brisbane Casino Tower Suites
Which popular attractions are close to Oaks Brisbane Casino Tower Suites?
Nearby attractions include Brisbane's Theatre of Magic (0.10 km), Fox In a Box Brisbane Escape Rooms (0.4 km), and Bos Tours Queensland (0.4 km).
What are some of the property amenities at Oaks Brisbane Casino Tower Suites?
Some of the more popular amenities offered include a pool, a fitness centre, and a spa.
Which room amenities are available at Oaks Brisbane Casino Tower Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oaks Brisbane Casino Tower Suites?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Oaks Brisbane Casino Tower Suites?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Oaks Brisbane Casino Tower Suites?
Conveniently located restaurants include Betty's Burgers, The Walnut Restaurant & Lounge Bar, and Brew.
Are there opportunities to exercise at Oaks Brisbane Casino Tower Suites?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Oaks Brisbane Casino Tower Suites located near the city centre?
Yes, it is 0.5 km away from the centre of Brisbane.
Are any cleaning services offered at Oaks Brisbane Casino Tower Suites?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Oaks Brisbane Casino Tower Suites?
Many travellers enjoy visiting Boggo Road Gaol (Jail) (2.6 km), Brisbane Arcade (0.3 km), and Newstead House (2.7 km).
Does Oaks Brisbane Casino Tower Suites have any great views?
Yes, guests often enjoy the river view available here.