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Oaks Aurora

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505 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Moama, Australia
Reviewed 6 days ago NEW

On arrival the lovely receptionist (I asked her name but, disappointingly,I can't think of it) did everything she could to assist me with all my luggage etc. I was also provided with a much needed early check in. The apartment was spacious, clean and very comfortable. Oak Aurora is conveniently situated very close to the Riverside wharf area and only...

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Thank robyndouglas29
Melbourne, Australia
Reviewed 1 week ago NEW

Cery centrally located close to the river and great restaurants. Very secure building good on site parking, Great apartment large living area and greta balcony will stunning views of the Story bridge at night. Apartment was okay a little sparten but still very good. Nice pool and spa on level seven. Parking was a little hard to find on arrival...

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Thank garry482015
Logan City, Australia
Reviewed 1 week ago via mobile

I what to talk to the manage of this place I payed $174 in a apartment for the one night and the walls had marks on them and had scuff marks on them there was no air con and the seat out the balcony was broken it was not what I expected for the price I payed for the room...

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Thank jbart49
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. As initially requested, I have responded to your initial email. I trust I have adequately addressed all of your points. Thank you for your feedback. We look forward to welcoming you back to Oaks Aurora Tower in the not too distant future.

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

I can overlook tired, which this is. But my room which had been 'cleaned' really wasn't - bits of paper left on floor, sink dirty. The air conditioning took a PhD to comprehend and even when I followed the instructions it didn't work. My calls to the front desk went unanswered and when -- in the second request -- they...

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Thank A TripAdvisor Member
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I apologise that your stay with us was not entirely satisfactory. In particular I apologise if you experienced difficulties operating the airconditioning. I know first hand these can be challenging however our staff are usually very well versed in their operation. I will ensure this is in...

Moranbah, Australia
Reviewed 2 weeks ago via mobile

Stayed 2 nights at the Aurora. Access to Front reception is secured so need to buzz for access when checking in. Can use room key for access after that. Apartments are decent sized with amenities (washer dryer kitchen lounge desk etc). Bed was comfortable but is 2 singles pushed together. The lap pool is nice. Went to gym in morning...

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Thank Jordan B
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you enjoyed your stay and found your provided accommodation comfortable and well appointed. We look forward to welcoming you back to Oaks Aurora Tower in the not too distant future.

Toowoomba, Queensland, Australia
Reviewed 2 weeks ago

The two-bedroom apartment was clean and comfortable, but that was overshadowed by the ...frankly...appalling customer service. The tacky hallways smelling of stale cooking didn't help. Our family will not go back.

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3Thank Jane H
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. Your feedback is somewhat lacking in content and goes without saying I would appreciate the opportunity to discuss this in more detail if you would be so kind and contact myself via email hmaurora@theoaksgroup.com.au. Thank you again.

Reviewed 2 weeks ago via mobile

I stayed here one weekend for one night and found the parking to check in and even stay for the evening very difficult to find and very expensive at $25 for one night - not to mention the extra $12 to pay for parking if you park in one of several nearby parks that aren't hotel approved. Signage is poor...

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1Thank MEMJBJ
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We appreciate your taking the time to provide this feedback. I apologise that you experienced difficulties with the carparking function. Ordinarily the carpark is quite easy to manoeuvre around. Likewise the hotel guest parking spaces are clearly marked with appropriate signage. I sincerely hope that you will...

Kota Kinabalu, Malaysia
Reviewed 2 weeks ago

Came for a weekend for a friend's wedding. Service - Hit and miss really. Some of the front desk staff were friendly while sometimes they weren't helpful at all. We had an airconditioning issue and the person sent up keep trying to fob it off as the air con was fine. When the manager came, she managed to sort it...

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Thank MJJC_1982
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear you enjoyed your stay for the most part. Apologies you experienced difficulties with the airconditioning. Thank you again for your feedback. We look forward to welcoming you back to Oaks Aurora Tower in the not too distant future.

Surfers Paradise, Australia
Reviewed 3 weeks ago

We stayed in Oaks Aurora Towers for 1 night. Location is great right in the CBD on the river. The receptionist was nice but blunt with info like parking etc. Overnight parking is $25 extra per night. Finding a guest car park in the 10 storey car park that is not a private space is a nightmate. It took a...

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Thank Ryan W
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. We're pleased to hear that you enjoyed your stay with us. Apologies for any difficulties you experienced with the carparking. Ordinarily these are quite easy to locate however weekends can be a little more difficult. Thank you again for sharing your feedback. We look forward to welcoming...

Brisbane Region, Australia
Reviewed 4 weeks ago

The room we stayed in was nice, the layout was very strange but beautiful view of the bridge. There were three of us staying there and we ordered a rollaway bed - please please please do not get a rollaway bed at this hotel!! It was absolutely terrible, I ended up sleeping on the couch rather than have the springs...

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Thank perrihogan
OaksAurora, Manager at Oaks Aurora, responded to this review

Thank you for your comments on your recent stay at Oaks Aurora Tower. I appreciate your taking the time to provide this feedback. I apologise that your stay with us was not entirely satisfactory, in particular with respect to the provided additional bedding. I was of the understanding that all of our rollaway beds were of good quality. Taking into...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Brisbane accommodation within walking distance of all that the city has to offer, Oaks Aurora Tower is a modern 69-storey landmark building popular with business travellers. Hailed as a masterpiece of inspired design, the hotel is superbly appointed with resort-style amenities and commanding panoramic city and river views.Comprising 1 and 2 bedroom self-contained apartments, fully equipped with kitchen and laundry, reverse cycle air-conditioning and spacious balconies, Oaks Aurora Tower also offers a 25m heated lap pool, recreation deck, spa, sauna, gym and cinema. ... more   less 

Additional Information about Oaks Aurora

Address: 420 Queen Street, Brisbane, Queensland 4000, Australia
Region: Australia > Queensland > Brisbane Region > Brisbane
Price Range: $133 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Aurora 4.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Oaks Aurora Brisbane, Queensland
Hotel Style:
#68 Luxury Hotel in Brisbane
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Questions & Answers

Here's what travellers have asked, with answers from Oaks Aurora staff and other travellers.
4 questions
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Birmingham UK
over a year ago
3 months ago
Tokoroa, New Zealand
2 months ago
over a year ago

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Questions? Get answers from Oaks Aurora staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view over the Brisbane River is lovely.”
 of 5 bubbles robyndouglas29, 1 Dec 2016 | Read review
“The higher the floor the better the view”
 of 5 bubbles garry482015, 30 Nov 2016 | Read review
“Don't go in the first place.”
 of 5 bubbles janeh506, 19 Nov 2016 | Read review
“Ask for a room on 20th floor or higher with river view”
 of 5 bubbles 271ryanw, 13 Nov 2016 | Read review
“a room on the Queen St side would be best. don't order a rollaway bed whatever you do!!”
 of 5 bubbles perrihogan, 6 Nov 2016 | Read review
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