I accidentally lost my room card for my hotel. I got back at 10:30pm and I called Susan who told I’d have to wait until 8:30 the next morning to be let in. It was raining, a woman, who she told to wait outside in the rain, until THE NEXT MORNING!!! Don’t ever stay here.
What a fabulous stay we had! We were a little reluctant to visit due to some other poor reviews - pleased we didn’t listen to them! Friendly staff, no issue with parking, tidy and comfortable room, quiet location with a decent outlook, lovey rooftop with great pool and good views, great aircon, nice decor, blockout curtains and good shower! We were allowed into room early and offered a late checkout too! If people are wanting better views, then they need to be prepared to pay the big dollars at other hotels! Good proximity to the train station, Southbank, Greek club, city cat and bridge across river! Would highly recommend for the price.
We booked this hotel for New Years Eve stay for 31st December 2021, We paid $702 for two one bedroom apartment's, however when checked in were given studio apartments. The check-in staff advised me that the rooms given was preciously what was booked in. They gave a reason that it was booked via a third party website therefore the were not responsible for the type of rooms we received. We settled in however during the late night shower in one of the rooms the shower head fell on my head and I got a bump, There was no phone numbers for housekeeping to have the shower head fixed. The next morning I explained to the reception regarding this incident and they advised me that they will inform the owner. We also parked our car in their limited car park which was ok however it filled quite fast. After checkout I received a phone call that the hote room had lost a valence from the bes,which they confirmed was found as the manager was speaking about another room. The manager did not apologise nor accepted responsibilty of the broken shower head. On 5th January I was charged $80 on my AMEX credit card < I wrote to the hotel and did not receive any reply nor I received any reply when I visited them to pick up my partners glasses which she forgot in the room. I have authorised AMEX to investigate this charge as I did not approve nor receive any extra services or product from Menso Hotel. The facility was close to the Southbank parkland which was only bonus for our stay otherwise this hotel is awful to say the least with a price tag of a five star facility! This Hotel is rum by the Manager who talks very sweetly however tries to charge customers for explained services and or products. Stay away from this place!…
We loved the beautiful apartment. It had everything we needed for a comfy stay. Mini kitchen, spa bath, coffee pods and cool air con, comfy bed, blackout curtains fir a sleep in. Walk to Southbank And good restaurants. Close to city. Reception staff were great. Loved it.
The room was essentially adequate, but was missing some toiletries and needed a more thorough clean. When I asked any question, regardless of what it was or the tone I used the manager called me a whinger. When I needed help with the TV, I was again called a whinger and was told that the manager was sorry that she rented the room to me because she knew I'd be a nuisance. I DIDN'T REALISE THAT THERE WAS NO STAFF ON YHE PREMISES AFTER CERTAIN TIMES. I wonder what would happen if a toilet broke????
So much to see and do at Menso. The first game we played was 'find somewhere to park while we look for reception'. This is a two heat event where you first find somewhere to safely stop (there isn't any) then a search for reception located 50 metres down the side of the building. Follow the blood red plastic carpet. The next game we played was finding a space in the Carpark below. Note well there were none. Don't be deterred though park like everyone else on corners and ramps and in wheelchair spaces and pray for the best. Room allocated now on entry we play 'what's that smell'? Is it bleach or leftover frangelico? Judges not sure but after opening room up for a while it dispersed. Then you turn on the aircon and play round 2. Round 3 was the same smell in the towels. Next event is picking all the broken glass out of the carpet. Set a personal best on this one. The shower was a water saver to be sure. I've sneezed with more pressure and volume. The bathroom cabinet is over the basin and I mean over. You lean forward to brush your teeth and doink into the door. Fun times. Now a relaxing sit on the balcony and we play 'look at that balcony just there' as other cellblocks can be reached with an outstretched hand. Dinner arrives and we wash the plates to get them clean ready to eat. No return beside the sink so good luck. Would watch some tv but it faces a wall. As you do. Time for a nap. The bed was actually very comfortable. 1.3am we awake to a group lying and sitting on the 4th floor hall down the building drinking and partying. Thankfully I'm six foot two and 120kg so after inviting all contestants to leave the building immediately this event was over quite quickly. No 24 hour reception or security on site so make a coffee And reflect on previous heat. No hot water in kitchen sink to wash up. 4am and we play 'who's being assaulted' as a resident is assaulted in the lift and out front of building and runs up street being chased. Quick chat to Queensland police and over in a jiffy. Plenty of blood in lift and out front at 7.30am next morning as public area cleaners and reception are not invited to this event. Food left in pool area from function the night before. Fence around roof looks dangerously short frankly. Notice in room saying safest place for valuables was at reception. Maybe I should have slept there. Not impressed with this one and will not be returning.…
This is a tricky review to word appropriately for me. The first issue (albeit not major) was having to check in before access to car parking was available and this street and surrounds are extremely difficult to find a car park in. We checked in at reception and parked in the underground parking zone and opened the door to our room where our sense of smell was assaulted by an unpleasant strong smell which was our second issue. We went directly to reception and received polite and friendly service by the lady who expressed surprise at any residual smell after room cleaning, and quickly reassigned us to a different room without any negative body language or comment. The second allocated room on level 3 also smelled of cooking odours but not overwhelming like the first room at level one. On discovery we found the cafe at street level(which may have had exhaust vents ?? that contributed to the pervasive smell in the level one room). This cafe menu was provided for guests to consider and I suspect previous guests had consumed the spicy food, that dominated the selections, in room. There was also cooking elements and microwave in the room and cooking odours may have lingered from cooking/reheating or consuming the “in house” cafe food. Our third issue was a broken latch on our room patio that completely fell out of the wall screw holes leaving our room unsecured from the patio. We left the latch on the bench in the room. The room appeared clean (although aromatic with food odours), was well designed and good layout. The rooftop pool area was fine with a lovely outlook over a neighbouring church. We walked to QPAC via the food street and found it to be a quick and easy walk.…
Room was not clean 5hrs after check in time. I was 1 of 8 rooms waiting. I thought I was polite by going for a walk and lunch while they sorted all the rooms out but was only ridiculed upon my return. Worst customer service interaction I've ever had. Was asked if I've ever traveled before and was belittled publicly. This was in the reception with half a dozen other people present. Manager then proceeded to berated the only cleaning lady in front of guests even though it's managements responsibility to schedule more cleaners during peak season. She also claimed that 'Covid isn't an actual issue' Money is better spent literally anywhere else.
I recently stayed in the 2 bedroom apartment and the positives were a huge wrap around balcony and spacious apartment. the staff were always very friendly and helpful but that is where the positives ended. Five of us rebooked a rollaway bed yet there was only plates, glasses etc for 4 so we had to ask for more. The room rate varies daily and can be a difference of a few hundred dollars. When I was told that the apartment is sometimes listed at $690 for the night (though we paid less) I was shocked. The outdoor settings are very worn and the "pleather dining seats" had to be replaced and the floor vacuumed to remove all the black vinyl that came off after sitting on them. Ofcourse it was stuck to our feet and clothing. A cheap green owl was one of the decorations. We also found the lift areas had a strange smell and awful decor. Often big bags of linen were waiting there to be collected. The lobby is tiny. The accommodation is a short walk to South Bank, up a small hill on the return. While the pictures look beautiful and upmarket, I felt the reality was disappointing and while I acknowledge peak season rates I don' appreciate booking for one rate only to check later and see the same room at a much cheaper rate a few days later. I did not see the pool area but some people in the lift described it as "cute.". I gave 3 stars because the staff were really nice and the location is handy.…
Hotel is clean and comfortable. After hours assistance is very poor. Our room key failed to work on our return from a function late at night. It had worked at check-in and at our return after lunch, but staff made adjustments to the door lock in the afternoon while we were there and failed to check if i was ok after this. It took an hour for calls to the after hours number to be answered, and it was inferred that we had damaged the card in some way. The card was in my shirt pocket all night with nothing else to cause so called damage. No proper apology was ever made by management and a requested call not returned.
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