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Novotel Darwin CBD

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Traveller (460)
Room & Suite (136)
Videos (1)

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About

#22 of 35 hotels in Darwin
Location
Cleanliness
Service
Value
The Novotel Darwin CBD is conveniently located in the city centre, overlooking Darwin Harbour. This hotel is a short stroll from the dining and entertainment precinct of Mitchell Street and is equally suited to business trips and holidays. Boasting 140 spacious rooms and conference facilities, the Novotel CBD features a magnificent tropical indoor rainforest, complete with cascading vines and palm trees. Try our fabulous cocktails in the bar, or enjoy a delicious meal in our award winning restaurant.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Bay View
Languages Spoken
English
Hotel links
Special Offer:Check on Availability and Book Direct with us to Enjoy the Best Rates!
1786Reviews10Q+A100Room tips

Reviews
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Geoff Melbourne wrote a review Yesterday
Melbourne, Australia12 contributions7 helpful votes
Platinum Accor member. Booked and received a junior suite for 3 nights. Not really a suite standard. No fridge, just a cooler that doesn’t cool, reported and ordered ice. Fridge provided next day. Poor room maintenance with a lot of issues that would be easily fixed. Tiny bath tub with shower over bath. No walk in shower available although pictured in my booking. Breakfast was poor as all the hot food was cold as it had been sitting for so long. Thankfully all the staff I dealt with were excellent. This hotel is very much in need of a renovation. The other Accor hotels in Darwin were excellent, I would not recommend this hotel
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: The Atrium bar is very nice and relaxing with a lot of plants and water features
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jimmy T wrote a review May 2023
4 contributions1 helpful vote
Hotel's Favourite
We just had the most amazing stay at Novotel Darwin CBD for 4 nights, thanks to the exceptional team who looked after us. Special mention must go to Arya, Kathryn, Bintang and Henry at Front Desk who went out of their way to make our stay in Darwin truly memorable. They were flexible in accommodating our needs and delivered service with a smile at all times. Because we booked 2 x 2-night packages, we would have had to check out after the first 2 nights and re-check in for the second 2 nights. However, the Front Desk staff made special arrangements to simply re-activate our keys to avoid the hassle. Kudos to Kathryn for her remarkable service with a ‘can do’ attitude. Anna at the lobby bar also deserves special mention for mixing great drinks with delightful conversations. She clearly loves her job and it shows! Our stay at Novotel Darwin CBD was perfect, thanks to the entire team. Our room was marvelously clean and spacious and there was nothing we could fault. The hotel is in a great location right on the waterfront and close to the CBD. We will definitely stay at Novotel next time we’re back in Darwin!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD
Responded 20 June 2023
Dear jimmytQ914NB, We are genuinely honored to have had you as our guest during your recent trip, and your positive comments have filled us with joy. Rest assured, we will personally ensure that your feedback reaches Arya, Kathryn, Bintang, Hendry, Anna, and the entire team at Novotel Darwin CBD. Your appreciation will undoubtedly motivate them to continue delivering exceptional service. We are thrilled to hear that you thoroughly enjoyed our rooms and the exceptional service provided during your stay. Your satisfaction is our top priority, and we take great pride in delivering a memorable experience. Thank you for choosing to stay with us at the Novotel Darwin CBD, and we hope to have the pleasure of welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lynda P wrote a review Jan 2024
Darwin, Australia190 contributions51 helpful votes
On arrival we were greeting by a lovely receptionist who informed us our room had been upgraded to a suite. How lovely! Internally, the galleria is just beautiful and resembles a tropical oasis. We opted for the prepaid breakfast and the selection was wonderful. Our room had a coffee pod machine and a selection of nice Twining teas (I am a big tea & coffee lover), so I was delighted. I had booked two rooms, one for a friend (we were all attending a concert), she was unfortunately unable to attend due to a tragic event (made the news). The Novotel staff were so helpful in showing me how to cancel her room and then they went above and beyond and waived her cancellation costs. A big thank you so much. I had requested a 'quiet' room because we are bush residents and are quite sensitive to 'urban' noise LOL. The room was wonderfully quiet. And of course, the Novotel is on the Darwin Esplanade so walking distance to the centre of town. Perfect.
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Date of stay: January 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD
Responded 2 weeks ago
Dear LyndaPW, Thank you for sharing your fantastic experience with us! We're thrilled to hear that your stay was perfect. It's wonderful to know that you enjoyed your stay with us. We appreciate your kind words about our staff's assistance during a challenging time. We strive to go above and beyond for our guests, and we're glad we could help with the room cancellation. It's fantastic that the quiet room met your expectations, and the location near the Darwin Esplanade was just perfect for your needs. We hope to welcome you back for another outstanding experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Medon L wrote a review Dec 2023
Pakenham, Australia66 contributions29 helpful votes
I had a very pleasant stay at the Novotel Darwin CBD. I stayed during the wet season so the hotel was not at all crowded (in fact it was very quiet). My room was large and modern, the food downstairs was excellent, and the staff were friendly, helpful and efficient. Good location, too, overlooking the harbour and very close to the CBD. I would happily stay there again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hendry Fachrizal, Guest Services / Front Office at Novotel Darwin CBD
Responded 30 Dec 2023
Dear Medonl, Thank you for choosing Novotel Darwin CBD and sharing your wonderful experience! We're delighted to hear that you had a pleasant stay, enjoyed our spacious and modern rooms, and found our food excellent. It's fantastic that our friendly and efficient team member contributed to making your visit enjoyable. We sincerely appreciate your kind words and are thrilled to welcome you back on your next visit to Darwin! Warm regards, Hendry Fachrizal Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fathimath M wrote a review Nov 2023
5 contributions
+1
It was perfect location, the beach was in front of the hotel. In front of the hotel before the beach there was a big park…perfect for exercise, running and walking or even as a meeting point for lovers, friends or family LOVED. Shopping and eating areas are very close.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Renting cars are not expensive, temperature high …sight seeing do your self, it’s cheaper
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hendry Fachrizal, Guest Services / Front Office at Novotel Darwin CBD
Responded 30 Dec 2023
Dear Fathimath, Thank you for your delightful review! We're thrilled to hear that you found our location perfect, with the beach just a stone's throw away and a beautiful park nearby. It's fantastic that our surroundings were ideal for activities and gatherings. We're glad you enjoyed the convenience of nearby shopping and dining areas. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon! Warm regards, Hendry Fachrizal Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Penelope F wrote a review Oct 2023
1 contribution1 helpful vote
This hotel was absolutely a rip off. After pre-paying $770 night for a 2 bedroom Harbourview room with balcony we were extremely disappointed. The balcony was so small three people could not fit, it was very dirty, with cracks, a dirty metal ceiling which was peeling and the Harbour view was a very small patch of water between the trees. The carpet was stained, paint drips on the walls and carpet, big stain in the shower which was over the bath, chip in the basin and very dirty stain around taps. The bedlamp above the bed in 2nd bedroom had rust stains underneath it. One two seater couch for 3 people. The tap in kitchen sink was so wobbly felt like it would come off in your hand, though we reported this to the manager and front desk staff nothing was done during our 4 day stay. No washing machine or dryer, laundry was on the ground floor for which you pay extra. We were given apartment on the 2nd floor when we complained and said this is not what we requested, and asked for another, were told there were none available. Unfortunately for us this was prepaid. Apartment needs a complete renovation, would not recommend and would never stay there again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Do not book there.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Adrian O wrote a review Sept 2023
4 contributions1 helpful vote
I booked via Qantas, on arrival I showed my Qantas booking. Reception asked for photo ID, I left my drivers license at home, having not booked a hire car. I showed my Qantas booking again, they said they would refuse my booking unless I showed photo ID. They made me feel like a criminal. I can fly Qantas without photo ID by just showing my booking. Luckily I have a copy stored in the cloud and was let in. They also wanted a swipe of my credit card, so they could charge me without authority, as if I would do a runner. Again treating me like a criminal, this practice disgusts me. Totally unpleasant start to my holiday. There was no booklet in the room advising how things work, where they are, or contact details for room service and cleaning etc. DANGEROUS TAPS The hot and cold taps are not marked, just plain chrome. In Australia left is always hot, okay on the basin. The shower taps are one above the other, which is hot? Even worse the hot opens clockwise, the cold opens anticlockwise. So if the water gets too hot (zero chance of getting hot water here), which tap do you move, in which direction, and potentially end up with 3rd degree burns. The hotel should be shutdown until the taps are rectified. The hot water did not work properly all 4 days, and there was no hot water at all on the last night of my stay. My wife could not have a shower that night. It took about 20 minutes for the water to get warm, I wasted about 1000 litres of water over the 4 days, just to get warm water, it was never hot. The shower is too small as well. On one day the shower soap ran out, and I had to use shampoo for half my shower. I could not use the basin soap as it is locked in its holder. Having paid $260 per night, on checkout I was charged $37 per person per day for breakfast, for a simple buffet breakfast. Absolute rip off. Then ripped me off again by charging a credit card surcharge. Novatel, and Accor disgust me, I will avoid as much as possible.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Do not stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Ingrid C wrote a review Sept 2023
Sydney, Australia3 contributions1 helpful vote
The only pluses about my 4 night stay here were location and that the room was clean! Suggest you do not eat in the restaurant for dinner, long wait time and when the food arrived on the two evenings i ate there it was cold.. My room was only serviced once during the time, although the cleaning staff did knock once late in afternoon( I just took a clean towel). It may be a lack of staff, certainly the staff I dealt with at reception seemed to have little knowledge about the city and how to get around.They did provide me with a map, I needed a magnifying glass to read the street names! The pool area is small and uninviting, no handrail to get in or out, which I think could be a safety issue. No information in room as to how to contact reception! Easy walk to information centre where the staff were knowledgeable and helpful.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hendry Fachrizal, Guest Services / Front Office at Novotel Darwin CBD
Responded 30 Dec 2023
Dear Ingrid, Thank you for taking the time to share your feedback following your recent stay. We apologize for the inconveniences you faced during your time with us. We're genuinely sorry to hear about the issues you encountered regarding dining experiences, room servicing, staff knowledge, and the pool area. Your comments are taken seriously, and we'll address these concerns with our teams to ensure improvements in our services and facilities. We appreciate your positive remarks about our location and room cleanliness. We regret that we fell short of meeting your expectations in other aspects. Rest assured, we'll take your feedback constructively to enhance our guest experience. We hope you consider giving us another chance to provide you with the excellent service we strive for. Warm regards, Hendry Fachrizal Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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57lesley2015 wrote a review Sept 2023
Sydney, Australia50 contributions51 helpful votes
Novotel Darwin has a lovely reception area and entrance with many places to sit and watch the world go by. Easy check in but reserved a Harbour View room with only a glimpse of the water. Maybe upper levels had a better view but being on Level 1, the view was obstructed by trees. A roof panel on our balcony was missing as they had obviously repaired the air con and not replaced it. Food was OK but the water in the shower was a hit and miss. Sometimes, very hot and other times, very cold. Anyone with a mobility problem, especially in a wheelchair could not access the pool area at all. My family had people with mobility problems, no wheelchairs, and the stairs to the pool did not have a continuous rail to the final step which made it difficult to get to the pool and spa. In fact my son had to crawl on his hands and knees to get from the last step to the step which had a rail - extremely embarrassing for him! The spa and pool had no hand rails into them for easy access for either mobility challenged people or elderly.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: No harbour views from our room on Level 1. Pool not accessible for mobility challenged people.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD
Responded 24 Sept 2023
Hi 57lesley2015, Thank you for sharing your feedback about your stay at Novotel Darwin. We appreciate your compliments on our lovely reception area and the ease of check-in. We also value your honest feedback about the room view, maintenance issues, and the accessibility challenges faced by guests with mobility issues. Your comments about the difficulties faced by those with mobility challenges are important to us, and we sincerely apologize for any inconvenience caused. We take such feedback seriously, and we will certainly review our facilities and accessibility features to ensure they are more accommodating for all guests. We hope to have the opportunity to welcome you and your family back in the future, and we'll strive to provide an even better experience. Your feedback helps us improve, and we thank you for bringing these concerns to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vickib114 wrote a review Aug 2023
Brisbane, Australia660 contributions40 helpful votes
The hotel does show its age but it is clean and tidy. It could do with a bit of a revamp as well. The breakfast was good but on their websit it states the breakfast is open from 5.30am but it is only open from 6.30am so if you are doing ant tours out of Darwin you will not have a chance to get breakfast as we found. But overall the hotel is a good place to rest your body after a hard day of exploring
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Quennie Pearl Lazarte, Guest Services / Front Office at Novotel Darwin CBD
Responded 13 Aug 2023
Dear Vickib114, Thank you very much for sharing your thoughts on your recent stay with us. We greatly appreciate your feedback, as it helps us understand areas where we can improve. We're glad to hear that you found our hotel to be clean and tidy. We do acknowledge your point about the need for updates, and we're taking your suggestion seriously as we consider our future plans. We apologize for any confusion regarding the breakfast timing. Your feedback is important, and we'll certainly work to ensure that the information on our website accurately reflects the operating hours. We're pleased to know that overall, our hotel provided you with a good resting place after your explorations. Your support means a lot to us, and we hope to have the opportunity to welcome you back in the future, with enhancements that elevate your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$151 - AU$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel darwin atrium hotel darwin, accor darwin atrium, darwin novotel
LOCATION
AustraliaNorthern TerritoryTop EndDarwin
NUMBER OF ROOMS
140
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL DARWIN CBD (AU$151): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Darwin CBD
Which popular attractions are close to Novotel Darwin CBD?
Nearby attractions include Parliament House (0.1 km), Bicentennial Park (0.5 km), and St Mary Star of the Sea Catholic Cathedral (0.3 km).
What are some of the property amenities at Novotel Darwin CBD?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Darwin CBD?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Darwin CBD?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Darwin CBD?
Yes, parking is available to guests.
What are some restaurants close to Novotel Darwin CBD?
Conveniently located restaurants include PepperBerry Restaurant, Hanuman Restaurant, and Wisdom Bar & Cafe.
Are there opportunities to exercise at Novotel Darwin CBD?
Yes, guests have access to a pool during their stay.
Is Novotel Darwin CBD located near the city centre?
Yes, it is 0.5 km away from the centre of Darwin.
Are any cleaning services offered at Novotel Darwin CBD?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Darwin CBD offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Novotel Darwin CBD?
Many travellers enjoy visiting Burnett House (1.6 km), The Old Town Hall (0.7 km), and Survivors’ Lookout (0.4 km).