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Novotel Darwin Airport

2 Sir Norman Brearly Drive Marrara, Darwin, Northern Territory 0812 Australia
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Traveller (153)
Room & Suite (54)
Pool & Beach (15)

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About

#24 of 35 hotels in Darwin
Location
Cleanliness
Service
Value
Novotel Darwin Airport Hotel is contemporary and conveniently located just 250 meters from Darwin International Airport Terminal. It is situated midway between Darwin CBD and Darwin's major shopping centre at Casuarina, the ideal location for your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Free shuttle or taxi services
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Filipino
495Reviews7Q+A86Room tips

Reviews
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Tony W wrote a review Jan 2024
Darwin, Australia2374 contributions750 helpful votes
A great convenient location if travelling, offering shuttle to and from airport. Rooms are spacious and functional especially the 2 bedroom Appartment and reception service is good. The addition of the new pool entertaining area is huge bonus, proving popular with many.
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 10 Jan 2024
Dear Tony W, Thank you for taking the time to share your feedback with us! We are delighted to hear about your positive experience during your stay at our hotel. It's great to know that you found our location convenient, and the shuttle service to and from the airport was helpful for your travels. We appreciate your kind words about the spacious and functional rooms, especially the 2-bedroom apartment. Our team is dedicated to providing excellent service, and we're pleased to hear that you found the reception service to be good. We're thrilled that you enjoyed the new pool and entertaining area; it's indeed a fantastic addition for our guests to relax and unwind. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HadToMakeAccount wrote a review Dec 2023
1 contribution
Tried calling the front desk 3 times but rang out. No directory at phone. Jammed wardrobe doors. Jammed shower door. Sharp metal stop on ground where door stopper use to be. Food/beverage service wait times as only one staff on and 10-15 customers waiting.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 2 Jan 2024
I'm truly sorry to learn about the challenges you faced during your recent stay with us. Your feedback is invaluable, and I appreciate you bringing these issues to our attention. I want to assure you that we take your concerns seriously, and immediate actions are being taken to address the shortcomings you've highlighted. Our team is committed to resolving the maintenance issues, improving communication systems, and enhancing our service to prevent similar situations in the future. Your comfort and satisfaction are our top priorities, and I sincerely apologize for any inconvenience caused. We value your feedback as it helps us refine our services, and I hope you'll consider giving us another opportunity to provide you with a much-improved experience. Thank you for your understanding. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Mikala W wrote a review Dec 2023
1 contribution
The only thing good about this hotel is proximity to the airport and the staff. Buffet overpriced, options limited and coffee the worst I have ever tasted. I got there at 9.45am (finishes at 10.30) and they just stopped replenishing things. But what choice do you have - Breakfast choices are overpriced buffet or pastries. Seems the a la carte option advertised doesnt exist. No real restaurant. Pool great but wayyyyy overcrowded, terrible smell around the drain. Shower like a weak rain, drain in the shower smells like sewage. Blood on the only 2 pillows in the room. No gym that I could find. No room service - you have to go collect. No tv guide. Lots of noise overnight. Limited parking. Staff lovely though and wifi efficient.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 25 Dec 2023
Dear Mikala, We appreciate you taking the time to share your feedback regarding your recent stay at our hotel. Your comments are crucial to our continuous efforts to improve our services and facilities. Firstly, I would like to extend my sincere apologies for the inconveniences you experienced during your stay. We are truly sorry to hear that the breakfast options did not meet your expectations and that the buffet fell short of providing a satisfactory experience. Your feedback about the coffee quality has been noted, and we will certainly address this matter with our culinary team. We also regret any inconvenience caused by the overcrowded pool and the unpleasant smell around the drain. Rest assured that we will investigate and take the necessary steps to address these issues promptly. Additionally, we are sorry to hear about the condition of your room, particularly the shower, pillows, and the noise disturbance. Your comments have been shared with our housekeeping team for immediate attention. Concerning the gym, our Gym is located at Novotel Darwin Airport, Ground floor. in regards of room service, TV guide, and parking limitations, we understand how these aspects contribute to the overall guest experience, and we appreciate your insights. We will review our current offerings and make necessary improvements to enhance the overall guest experience. On a positive note, we are pleased to hear that you found our staff to be lovely and our Wi-Fi efficient. We will share your kind words with our team, as they take great pride in providing excellent service. Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding. We value your feedback, and we hope to have the opportunity to welcome you back and provide a more positive experience in the future. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kenya M wrote a review Nov 2023
Katherine, Australia1 contribution
Receptionist was always busy and always took the checkouts rather than arrivals despite how long someone was waiting, dining in poolside restaurant for breakfast was a waste of time waited 20 minutes to have my order taken, then had to physically go and see the manager to find the attendant who then said to wait another 10 minutes. Bed was comfy and room was comfy, aircon was able to be adjusted to my liking not
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Date of stay: November 2023Trip type: Travelled solo
Room Tip: Sit down when you arrive and take a load off in reception area, wait for the receptionist to be...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 19 Nov 2023
Dear 674kenyam, Thank you for choosing Novotel Darwin Airport and sharing your valuable feedback with us. We appreciate your comments about the comfort of the bed and room, as well as the flexibility of adjusting the air conditioning to your liking. However, we regret to learn about the challenges you faced with the service, particularly the delays at the reception and the poolside restaurant during breakfast. Please accept our sincere apologies for any inconvenience caused. Your feedback is important to us, and we will address these issues with our team to ensure a more efficient and prompt service for our guests. We strive to provide a seamless and enjoyable experience for all our visitors, and your insights are instrumental in helping us make the necessary improvements. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back to Novotel Darwin Airport and provide you with an enhanced experience. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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udoy s wrote a review Nov 2023
1 contribution
Worst experience. They charged near $170 per night for one person/single room with not a single bottle of water. I asked the reception, they said that I can either buy a bottle from them or use the tap water. I pointed out that there is not even a empty glass provided to drink the tap water which is located inside the bathroom/toilet! They just smiled at me....will never stay again
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: No drinking water provided in the room for paying $170 per night. No glass was provided to drink...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 19 Nov 2023
Dear Udoys996, Thank you for taking the time to share your feedback about your recent stay at Novotel Darwin Airport. We sincerely apologize for the unpleasant experience you had and any inconvenience caused during your stay. It is disheartening to hear that our service did not meet your expectations, and we sincerely regret any lapse in providing basic amenities such as bottled water and proper glassware. Your feedback is valuable, and we will address this matter with the team to ensure that such oversights are rectified promptly. We appreciate your candid comments, as they highlight areas where we need to improve. Our aim is to provide a comfortable and welcoming environment for all our guests, and we apologize for falling short on this occasion. If your travels bring you back to Darwin, we hope you will consider giving us another chance to provide you with the exceptional experience that our guests usually enjoy. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jimmy says wrote a review Sept 2023
Melbourne, Australia121 contributions102 helpful votes
I think the reviews have been mixed recently for this hotel as they have been renovating, but wow the new reno is brilliant. Pros: - Opening Oct 23 the new pool area. - Buffet breakfast next door at the Mercure was really good - Rooms are clean and comfortable. Exactly what you expect at a Novotel. - Service was very friendly and helpful - 5-6 min walk from the airport - Meal sizes were large and good, Cons - None really. Would stay here again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 24 Sept 2023
Dear Alacazam, Thank you for sharing your experience, especially regarding the newly renovated pool area. It's wonderful to hear that you found it amazing and that you had an overall positive stay at the Novotel. The clean and comfortable rooms, friendly and helpful service, and the convenience of being close to the airport all contributed to your enjoyable visit. The fact that you couldn't identify any cons is a great endorsement. We appreciate your feedback and hope to welcome you back for another stay in the future. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bridges48 wrote a review Aug 2023
Torquay, Australia9 contributions3 helpful votes
Totally agree with the latest review. Flying times to Darwin from Victoria are totally unreasonable. As a result one often has to stay the night at a hotel. We stayed at the Novotel Darwin Airport and paid over $500 for one night and a simple meal. Impossible to contact anyone to confirm a detailed account. Very disappointed.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 19 Sept 2023
Dear Bridges, Thank you for sharing your recent experience with us. We truly understand your frustration regarding the flight schedules to Darwin from Victoria and the need for overnight stays due to flight connections. We apologize for any inconvenience you may have encountered during your stay at the Novotel Darwin Airport, including the challenges in confirming a detailed account. We aim to provide transparency and excellent service, and it's clear that we fell short of your expectations in this regard. Your feedback is essential, and we appreciate your patience. We hope to have the opportunity to improve your experience in the future. If you have any additional comments or suggestions, please don't hesitate to share them. Thank you for choosing Novotel, and we look forward to serving you better on your next visit. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Craig wrote a review Aug 2023
London, United Kingdom4 contributions
Whilst there are renovations going on at the moment, we didn't notice any noise and the (family_ room itself, although perhaps a bit "tired" was absolutely fine. Customer service, however, was atrocious. We left two items of clothing behind in the room and whilst I contacted the hotel within 24 hours, it took 4 days to get a response (an email asking me questions which could very easily have been answered in their own booking system) and then a further 3 days to tell me they couldn't find the clothes - what a surprise!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Be aware that renovations are ongoing outside the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 31 Aug 2023
Dear Mr. Craigobau, Thank you for staying at Novotel Darwin Airport and for sharing your experience with us. We appreciate your feedback as it helps us improve our services. We're glad that you found the room satisfactory and that the ongoing renovations didn't disturb your stay. However, we are truly sorry to hear about your disappointing experience with our customer service. We understand your frustration with the communication delay and the handling of your lost items. Your concerns have been noted, and we will review our processes to ensure a more efficient and responsive service in the future. We apologize for falling short of your expectations in this aspect and hope that you'll give us another opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention. Best regards, Desi Korina Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cheryl M wrote a review Aug 2023
Sydney182 contributions68 helpful votes
From the moment we rocked up to this hotel in the midst of a construction project, we had a terrible experience. While I was checking in I asked if we could get assistance with our baggage. The person who was supposed to help us looked at me and said he had to go somewhere else first and would come back & help us. He never came. When we saw the room we were assigned, it was so small most of our luggage wouldn't fit. It was very dated. We complained and they provided a nicer, larger room. On the plus side, the restaurant was quite good & the staff were good. In the morning we wanted to check out & get a shuttle to take us to the airport. We dialled the internal number twice & the phone just rang out. I called the outside line and no one answered. When we went down to reception, the person there just shrugged his shoulders. Then....we asked for a shuttle to take us to the airport. We waited 10 minutes & then just walked to the airport. Poor service all around.
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Date of stay: August 2023
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Eddie Villarroel, Guest Services / Front Office at Novotel Darwin Airport
Responded 31 Aug 2023
Dear Cherryl M, We are truly sorry to hear about your recent experience during your stay at our hotel. We deeply regret the inconveniences you encountered and appreciate your patience in bringing these issues to our attention. We apologize for the disruption caused by the ongoing construction, and we understand that this was not the experience you were hoping for. Your feedback regarding the lack of assistance with your baggage and the issues with the room size and condition is concerning, and we're sorry for falling short in these areas. While we're pleased to hear that you found the restaurant and some staff members to be positive aspects, it's clear that your overall experience was marred by the poor service you received, especially during check-out and your attempt to use the shuttle service. We take your feedback seriously and will use it to address the shortcomings in our service. We hope you will give us another chance in the future to provide you with the high-quality experience you deserve. Please accept our sincerest apologies for failing to meet your expectations during your recent stay. Best regards, Desi Korina Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SeekerAus wrote a review July 2023
Sydney, Australia25 contributions5 helpful votes
You can walk from the airport terminal to this hotel but they also have a shuttle bus. It’s a nice hotel - nothing flash but good for a one night stay as you transit in and out of Darwin. Staff were lovely and the room was clean. I didn’t eat here but the restaurant and and pool areas looked nice.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$169 - AU$180 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNorthern TerritoryTop EndDarwin
NUMBER OF ROOMS
136
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL DARWIN AIRPORT (AU$169): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Darwin Airport
Which popular attractions are close to Novotel Darwin Airport?
Nearby attractions include RFDS Darwin Tourist Facility (7.9 km), Deckchair Cinema (7.9 km), and Museum and Art Gallery of the Northern Territory (6.2 km).
What are some of the property amenities at Novotel Darwin Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Darwin Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Darwin Airport?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Darwin Airport?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Darwin Airport?
Conveniently located restaurants include Pee Wee's at the Point, PepperBerry Restaurant, and Wharf One Food & Wine.
Are there opportunities to exercise at Novotel Darwin Airport?
Yes, guests have access to a pool during their stay.
Does Novotel Darwin Airport have an airport shuttle?
Yes, Novotel Darwin Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Darwin Airport have airport transportation?
Yes, Novotel Darwin Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Darwin Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Darwin Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.