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Novotel Darwin Airport
2 Sir Norman Brearly Drive, Darwin, Northern Territory 0812 Australia
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Avg. AU$199 /night, 3/23 - 3/24
AU$214
per night
AU$197
per night
AU$179
per night
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About
#20 of 37 hotels in Darwin
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Novotel Darwin Airport Hotel is contemporary and conveniently located just 250 meters from Darwin International Airport Terminal. It is situated midway between Darwin CBD and Darwin's major shopping centre at Casuarina, the ideal location for your stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Free airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Free shuttle or taxi services
Taxi service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Filipino
Location
2 Sir Norman Brearly Drive, Darwin, Northern Territory 0812 Australia
Getting there
Darwin Airport
19 min•
See all flights
Rental Cars
507 Restaurants
within 10 kilometers
Reviews
3.5
556 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Novotel Darwin Airport enjoys recognition for its friendly and efficient service, though a few guests have noticed instances of inexperience among the staff. While the hotel's rooms offer generous space and views, numerous travelers have expressed concerns about their outdated condition and unpleasant odors. The pool and bar are highlights, celebrated by many for their excellence, though some visitors have faced disappointments due to occasional closures.
Despite some dated features, the overall atmosphere of the hotel is met with approval, especially the clean and modern communal spaces. Opinions on cleanliness vary, with the rooms receiving mixed reviews, in contrast to the well-kept pool and reception areas. However, questions about the hotel's value for money persist, as some guests feel the experience does not justify the costs.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Outstanding
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Detailed Reviews
This hotel and its sister site (the Mecure) are undergoing massive road and ground works to upgrade the facilities. So the front entrance to both hotels is a bit hard to find. The parking is cramped.
The first card I was given to access my room did not work so I had to walk all the way back to reception to exchange cards. I was then given another room that is fit for disabled people. The shower is just a curtain divider from the toilet and the vanity is way too low (if not disabled). The aircon has a continuous annoying 'tick' and the fan is likewise noisy.
The room rate is a whopping $499 for one night and this is way overpriced for a 'standard' room.
The carpeted hallway to the rooms is dirty and stained.
The in-house restaurant is not open on weekends so I took the option of room service (cooked and delivered by the Mecure). This came to my room promptly but in poor quality (but compostable) take out boxes. The menu selection is lack lustre.
After a very long drive I expected and needed better in house facilities.
The one redeeming feature is that it is close to airport and has a free shuttle service.
The first card I was given to access my room did not work so I had to walk all the way back to reception to exchange cards. I was then given another room that is fit for disabled people. The shower is just a curtain divider from the toilet and the vanity is way too low (if not disabled). The aircon has a continuous annoying 'tick' and the fan is likewise noisy.
The room rate is a whopping $499 for one night and this is way overpriced for a 'standard' room.
The carpeted hallway to the rooms is dirty and stained.
The in-house restaurant is not open on weekends so I took the option of room service (cooked and delivered by the Mecure). This came to my room promptly but in poor quality (but compostable) take out boxes. The menu selection is lack lustre.
After a very long drive I expected and needed better in house facilities.
The one redeeming feature is that it is close to airport and has a free shuttle service.
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Date of stay: July 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Novotel and the Mercure which are together now have the one checkin and share restaurants.
I stayed in the Novotel on the airport side but was not disturbed by aircraft noise. The room was standard. On the other side the Novotel rooms have a veranda over looking the pools. I ate at the Mercure’s restaurant, dinner was Ok but the guy opposite was left waiting. I think they do have inexperience staff.
Breakfast at the Mercure is buffet style whist at the Novotel it is a la carte. I had the buffet breakfast. It was Ok but an inexperienced staff member cleared my plate and sat another at my table before I finished. The problem was quickly resolved. It’s ok to make mistakes but there should be a senior staff member supervising.
A good night stay and a nice resort with plenty of swimming pools and different types of accommodation. It is a big resort as well as a hotel for travellers.
I stayed in the Novotel on the airport side but was not disturbed by aircraft noise. The room was standard. On the other side the Novotel rooms have a veranda over looking the pools. I ate at the Mercure’s restaurant, dinner was Ok but the guy opposite was left waiting. I think they do have inexperience staff.
Breakfast at the Mercure is buffet style whist at the Novotel it is a la carte. I had the buffet breakfast. It was Ok but an inexperienced staff member cleared my plate and sat another at my table before I finished. The problem was quickly resolved. It’s ok to make mistakes but there should be a senior staff member supervising.
A good night stay and a nice resort with plenty of swimming pools and different types of accommodation. It is a big resort as well as a hotel for travellers.
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Date of stay: July 2024Trip type: Travelled solo
Room Tip: They have 24/7 reception.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The reception staff were friendly and very helpful, as were the house keeping ladies. There is a restaurant on the premises, but they do not give the Accor Live discount. However the gentleman on reception directed across the road to the Mercure Airport Hotel where they honoured our complimentary welcome drinks vouchers and offered the Accor Live discount on all meals. The hotel is a few minutes drive to the airport, which we could see from our room. The room would enjoy a little refurbishing, but it was comfortable and its situation suited us. Our plane was delayed by three hours and the lovely lady on reception was able to allow us a late checkout of 1pm which was much appreciated.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittney Imber, Marketing at Novotel Darwin Airport
Responded 25 Oct 2021
We very much appreciate your comments regarding your stay at the Novotel Darwin Airport Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thank you, Alex Murray Operations Manager Novotel and Mercure Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worst experience. They charged near $170 per night for one person/single room with not a single bottle of water. I asked the reception, they said that I can either buy a bottle from them or use the tap water. I pointed out that there is not even a empty glass provided to drink the tap water which is located inside the bathroom/toilet! They just smiled at me....will never stay again
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: No drinking water provided in the room for paying $170 per night. No glass was provided to drink...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 19 Nov 2023
Dear Udoys996, Thank you for taking the time to share your feedback about your recent stay at Novotel Darwin Airport. We sincerely apologize for the unpleasant experience you had and any inconvenience caused during your stay. It is disheartening to hear that our service did not meet your expectations, and we sincerely regret any lapse in providing basic amenities such as bottled water and proper glassware. Your feedback is valuable, and we will address this matter with the team to ensure that such oversights are rectified promptly. We appreciate your candid comments, as they highlight areas where we need to improve. Our aim is to provide a comfortable and welcoming environment for all our guests, and we apologize for falling short on this occasion. If your travels bring you back to Darwin, we hope you will consider giving us another chance to provide you with the exceptional experience that our guests usually enjoy. Best regards, Desi Korina Front Office Manager Mercure and Novotel Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely disgusting, from the moment I stepped out of the lift the whole place stank. The first room I could not stay in due to the smell, the next was not much better. Both pools were out of order, told we could walk across to the other hotel to swim. The restaurant was closed, the poolside food was an over priced under stocked display cabinet if pre-made options.
When our flights out were canceled , I was told the price for an extra night was more and would be back in the stinky rooms or the cost was even more
I came here due to the name and thought it would be nice as I am travelling with a new employee on his first work trip - absolutely disgusting.
Do not stay here, the rooms are not what are pictured at all
When our flights out were canceled , I was told the price for an extra night was more and would be back in the stinky rooms or the cost was even more
I came here due to the name and thought it would be nice as I am travelling with a new employee on his first work trip - absolutely disgusting.
Do not stay here, the rooms are not what are pictured at all
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Date of stay: March 2024Trip type: Travelled on business
Room Tip: Don’t stay here, avoid avoid avoid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Disgustingly overpriced. We paid $600 a night for a very basic room that I would give a 2 star rating, at best. Stained carpets, chipped paint on walls and damaged furniture. The gym is so small, it does not support social distancing.
No prior information pertaining to the construction going on around the entire perimeter of the building. Or that the restaurant is not open on weekends or public holidays. We attempted to utilise the Mercure across the construction site for breakfast, but were told of an hour and a half wait, so a quick Maccas run took place before heading out on a tour. Room service comes with an additional cost. Surely you could have taken that out of the nightly fee.
The 'block out' curtains struggle to block the blinding white light being utilised throughout the entire night to light up the construction area. The balcony, although a nice thought, is filthy due to the construction occurring.
The only highlight was the staff, they are lovely.
Highly disappointed!! Won't be recommending and won't be staying on our return next year.
No prior information pertaining to the construction going on around the entire perimeter of the building. Or that the restaurant is not open on weekends or public holidays. We attempted to utilise the Mercure across the construction site for breakfast, but were told of an hour and a half wait, so a quick Maccas run took place before heading out on a tour. Room service comes with an additional cost. Surely you could have taken that out of the nightly fee.
The 'block out' curtains struggle to block the blinding white light being utilised throughout the entire night to light up the construction area. The balcony, although a nice thought, is filthy due to the construction occurring.
The only highlight was the staff, they are lovely.
Highly disappointed!! Won't be recommending and won't be staying on our return next year.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: Don't bother staying here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel has joined forces with Mercure next-door and lashed out on a new reception and massive pool - very nice. However, it creates the expection that the rooms will also be refurbished. They have not. Dated, grubby (sofa was really icky) awful lighting. Cheap workarounds in public area like the old reception still intact but 'disguised' with a row of pot plants. Worst of all is the Novotel Poolside Restaurant at the back of the building. No pool, simply frosted windows, so don't get your hopes up there. I ordered a poke bowl with grilled chicken strips - half rice and frozen veg with some manky bits of chicken thigh probably left over the the Butter Chicken special. $28 went to bed hungry.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 11 June 2024
Dear MillyMollymandy54, Thank you for taking the time to provide detailed feedback on your recent stay with us. We appreciate your comments and are truly sorry to hear that your experience did not meet your expectations. We understand that our recent upgrades to the reception area and the new pool might have set high expectations for the condition of our rooms. While we have made significant improvements to our public spaces, we acknowledge that some of our rooms and facilities may still need attention. Your observations about the dated and grubby condition of your room, particularly the sofa and lighting, have been noted. We are actively planning further renovations and improvements, and your feedback will help us prioritize these efforts. Regarding your dining experience at the Novotel Poolside Restaurant, we apologize for the misleading name and the quality of the meal you received. It's disappointing to hear that the poke bowl did not meet your expectations and left you unsatisfied. Our goal is to provide high-quality dining experiences, and it’s clear we fell short in this instance. I will share your feedback with our culinary team to address these issues and improve the dining options we offer. We also appreciate your feedback on the design choices in our public areas. We strive to create a welcoming and comfortable environment for our guests, and your comments about the old reception area and the use of pot plants for disguise have been taken into consideration. Please know that we value your input and are committed to making the necessary changes to enhance our guests' experiences. If you decide to stay with us again in the future, we hope you will notice and appreciate the improvements we are making based on feedback like yours. Thank you once again for your candid review. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact me directly. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We live in darwin but have come here as this is the best pool in the city. Brilliant way to spend your time in the dry. If you come here and aren't staying there's a $30 min spend per person which is absolutely fine for the quality of this pool. Facing west so cops the sun I'm the afternoon
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Date of stay: June 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is the mattress protector. I just pulled the covers back to get into bed and I saw this dark patch through the bottom sheet. I pulled the sheet back and lo and behold! I wouldn't even use this at home! $350 a night and this is what you get!?
How disappointing. If they're so stingy that they can't throw this well and truly stained mattress protector in the garbage, they will never get another cent from me. Yuck.
You're cheap skates, Novotel Mecure. Rip every one off, but skimp and cut corners everywhere. The entire place is old and shabby. The paint is peeling off the walls and it smells damp.
I will not be giving you my hard earned money ever again.
How disappointing. If they're so stingy that they can't throw this well and truly stained mattress protector in the garbage, they will never get another cent from me. Yuck.
You're cheap skates, Novotel Mecure. Rip every one off, but skimp and cut corners everywhere. The entire place is old and shabby. The paint is peeling off the walls and it smells damp.
I will not be giving you my hard earned money ever again.
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Desi Korina, Guest Services / Front Office at Novotel Darwin Airport
Responded 2 June 2024
Dear Myassiebabe, I am deeply sorry to hear about the unacceptable condition of your room during your stay. Your experience certainly does not reflect the standards we strive to uphold at Novotel and Mercure. We would like to address this issue directly and make it right. Could you please provide us with your contact information so we can reach out to you personally or you can email me directly to HA209-FO@ACCOR.COM? Your feedback is invaluable to us, and we want to ensure this situation is rectified promptly. Thank you for bringing this to our attention. We hope to regain your trust and provide you with a much-improved experience in the future. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great place to stay! The service from checking in to checking out and during your stay is fabulous. The rooms are super clean and comfortable. The gym is well equipped and the pool and area is lovely! They also share facilities with the Mercure across the road which is great for breakfast and coffee on the go. The location is super easy to the airport if your in a hurry or have a crazy late flight/arrival staying here will make you more then comfortable. The location is great too if you have a car.
Very close too Mindil beach for the markets, there is a Bottle shop and supermarket complex 2 mins down the road. So we started a road trip from here.
Very close too Mindil beach for the markets, there is a Bottle shop and supermarket complex 2 mins down the road. So we started a road trip from here.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brittney Imber, Marketing at Novotel Darwin Airport
Responded 18 July 2021
Dear Brodiep289, We very much appreciate your comments regarding your stay at the Novotel Darwin Airport Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another great stay with us. Sincerely, Erich Friedl General Manager Novotel and Mercure Darwin Airport
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I very short walk or use the shuttle bus.
Hi, I'm not sure about short stays, you have to contact the hotel directly to answer you question.
Hi Amy, great to hear you are coming to visit us and as you recommended by fellow travellers the shuttle bus phone is located on a pillar opposite carousel 1 at the baggage collection area. This will call through to reception and may take anywhere from 1m to 10m for my team to pick you up. The property is only a few hundred metres away however in the early hours of the morning please just wait at the airport and we will pick you up. Looking forward to seeing you and don't hesitate to ask us for any further assistance. Cheers Jamie
There is not a bus that runs directly to the CBD, you will need to catch a bus at Charles Eaton Drive bus stop (approximately a 3 minute walk from the hotel) that goes to Casuarina, look for bus number 3. It departs this stop at 6.59am / 7.34am / 8.11am / 12.39pm / 4.04pm / 4.44pm / 5.29pm; Once you are at Casuarina a number of busses head into town. Your only other option is to catch a cab
The hotel runs one shuttle at 5pm every Thursday and Sunday to Mindil beach markets during the dry season. As this is a popular service you would be required to pre book and please note we only offer a drop off service to the markets
Kind regards,
Matthew Kent
Operations Manager
HI we only turned tv on for about 5 minutes before we went to sleep and all the stations were the same and because we didn't have stick on us we never worried about looking sorry I can't be of more help may be if you call them and ask they may be able to tell you ask for David because he seems to be the only one there that knows any thing and will go above and beyond to help
"Didn't stay in the hotel , will now NEVER stay in this particular hotel , front reception are awful "Read full review
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PRICE RANGE
AU$172 - AU$209 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNorthern TerritoryTop EndDarwin
NUMBER OF ROOMS
136
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Novotel Darwin Airport
Which popular attractions are close to Novotel Darwin Airport?
Nearby attractions include RFDS Darwin Tourist Facility (7.9 km), Deckchair Cinema (7.9 km), and Darwin Military Museum (6.5 km).
What are some of the property amenities at Novotel Darwin Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Darwin Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Novotel Darwin Airport?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Darwin Airport?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Darwin Airport?
Conveniently located restaurants include Darwin Laksa Mindil Beach, Hanuman Restaurant, and PepperBerry Restaurant.
Are there opportunities to exercise at Novotel Darwin Airport?
Yes, guests have access to a pool during their stay.
Does Novotel Darwin Airport have an airport shuttle?
Yes, Novotel Darwin Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Novotel Darwin Airport have airport transportation?
Yes, Novotel Darwin Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Darwin Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Darwin Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.