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PARKROYAL Darling Harbour Sydney

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#22 of 179 Hotels in Sydney
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PARKROYAL Darling Harbour Sydney
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2,522 Reviews from our TripAdvisor Community

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There are newer reviews for PARKROYAL Darling Harbour Sydney
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Showing 2,383: English reviews
Nerja, Spain
Reviewed 1 August 2016

This has a great location and it is very modern in décor and surroundings. We spent our honeymoon here and enjoyed every minute. The team looked after us from the minute we walked through the door. The hotel was very clean and the whole experience has made this our hotel of choice next time we are in Sydney.

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Helpful?
Thank rews76
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear rews76, Thank you for sharing your feedback on your stay for your honeymoon at PARKROYAL Darling Harbour. I am delighted to learn how much you enjoyed your stay, along with our great location and excellent service. It’s great that you felt it was a ‘Hotel Heaven’. Thank you for choosing to stay with us. We look forward to welcoming...

Sydney
Reviewed 1 August 2016

This hotel needs better service, starting with the fact that we payed for the flowers that should've been in our room instead of getting them at the lobby. Second of all, we arrived to Sydney very late at night, me and 3 kids, and there was no food service at all. Not the next morning either. Once we got back...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank 611marielg
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear 611marielg, Thank you for taking the time to share your review following your stay with us. It is disappointing that your stay fell short of expectations, as this is certainly not indicative of the level of service we strive to deliver. I apologise for the service from front office and the inconvenience you have experienced. Kind Regards Paul Flett...

Canberra
Reviewed 31 July 2016

My friend and I recently stayed here at the start of our holiday. We booked about 2 months prior to our arrival, a twin room with 2 double beds (according to the website we used - we were later informed that this website was incorrect and that they only had twin queen size beds). When we went to check in...

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Helpful?
Thank Arwen_Al
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear Arwen_Al, Thank you for taking the time to share your review following your stay with us. It is disappointing that your experience at the hotel fell short of expectations, as this is certainly not indicative of the level of service we strive to deliver. I sincerely apologise for the service from our staff from front office and for the...

Sydney, Australia
Reviewed 31 July 2016

No concierge bag storage today! They just say sorry and point you into the cbd to pay for your own storage at a cost. No pre warning so stuffed my whole day. Plenty of annoyed people. Never again at the Parkroyal.

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Helpful?
Thank Bruce S
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear Bruce S, Thank you for taking the time to share your review following your stay with us. It is disappointing that your experience fell short of expectations. I apologise for not providing concierge bag storage on the Sunday afternoon and the inconvenience you experienced. This is not our usual standard. Kind Regards Paul Flett Hotel Manager

Reviewed 31 July 2016 via mobile

30 minute wait to get our car out of a car park. Because we where in informed that our car needs to be taken out due to maintenance. 55 dollars wasted parking our car when we had to park it down the street anyways. Would never stay here again for that reason.

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Helpful?
Thank Danielle T
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear Danielle T, Thank you for taking the time to share your review following your stay with us. It is disappointing to read that your experience fell short of expectations, as this is certainly not indicative of the level of service we strive to deliver. I apologise for the delay in valet car parking over the weekend and the inconvenience...

Auckland
Reviewed 31 July 2016

We spend 2 nights here during Vivid Sydney in a one bedroom suite. Overall okay, room, cleanness, breakfast, wifi all met expectation. Location good, close walk to all places around town and Darling Harbour.

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Helpful?
Thank Michelle L
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear Michelle L, I was pleased to hear of your enjoyable stay with us over the Vivid festival, and that you loved the location and our buffet breakfast. We really appreciate you taking the time to provide such valuable feedback on Tripadvisor. Thank you once again and we look forward to welcoming you back to PARKROYAL Darling Harbour in the...

Dorset, United Kingdom
Reviewed 31 July 2016

We spent 3 nights at the Park Royal Darling Harbour. The hotel room was very spacious, the bathroom was huge, great walk in shower and also a bath. Bed was very comfortable. On arrival, some lovely complimentary chocolate dipped strawberries were delivered to our room (It was our Anniversary). The Hotel is very well located we walked to the restaurants...

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Helpful?
Thank RoseMEngland
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear RoseMEngland Thank you for writing such wonderful feedback following your most recent stay with us for your anniversary. I am delighted to hear of your enjoyable stay and that you loved our excellent service, comfortable room. It's great that our Front Office manager was able to provide swift service in returning your belongings. Thank you again and I hope...

Reviewed 30 July 2016 via mobile

I visited this establishment recently and had a corner suite room. The room was not clean. I found tissues under the sofa in the sitting room along with apples behind the curtains on the floor. The remained there for my entire stay? The common carpeted areas were dirty, and not vacuumed? The restaurant was closed on a Wednesday evening? The...

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Helpful?
Thank regittiger818
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear regittiger818, Thank you for taking the time to share your review following your stay with us on Tripadvisor. We appreciate your valuable feedback, as it allows us to identify and improve on our current service delivery. I was disappointed to learn of the shortfalls you experienced, as this is certainly not indicative of the level of service we strive...

Reviewed 30 July 2016 via mobile

Loved everything about this hotel. It's located right by the Harbour in the mist of it all. Close to good shopping & eating. The rooms were nice size and really chic. The staff were very helpful & nice with everything from check in to if we needed a ride. The restaurant Abode that is attached has great food too. I...

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Helpful?
Thank Danie W
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear Danie W, Thank you for taking the time to write your review on Tripadvisor, following your stay with us. I was pleased to read that you received helpful service from our staff. We strive to deliver exceptional guest experiences. The hotel is indeed conveniently located with fantastic proximity to Darling Harbour. We really appreciate you taking the time to...

Canberra, Australia
Reviewed 30 July 2016

Have stayed here on a number of trips to Sydney. The longest being for 2 weeks. The hotel is in a terrific location with easy walking access to Darling Harbour or to the City centre. Staff are friendly, rooms clean and bright. Highly recommend a visit.

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Helpful?
Thank Rob B
Paul F, General Manager at PARKROYAL Darling Harbour Sydney, responded to this review

Dear Rob B Thank you for taking the time to provide us with feedback from your recent stay at PARKROYAL Darling Harbour and thank you for your continued guest loyalty. I was pleased to hear of your positive experience especially in regard to our friendly staff at the hotel and the close proximity to Darling Harbour and its attractions. I...

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Staying in Central Business District

Neighbourhood Profile
Central Business District
The Sydney Central Business District is abuzz with energy. Power brokers run to and from high rise buildings and after-work drink places, high-end shoppers tour venues like the QVB, and fine diners frequent the many celebrity chef restaurants. For a dose of culture, walk to the NSW Art Gallery, or visit the Sydney Museum. To escape the hustle and bustle, reconnect with nature at the Sydney Botanical Gardens or picnic lunch at High Park. No matter your interest, be sure to check the full calendar of events hosted by the city, from the Sydney Festival in January to October’s Good Food Month at Hyde Park.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about PARKROYAL Darling Harbour Sydney

Address: 150 Day St, Sydney, New South Wales 2000, Australia
Region: Australia > New South Wales > Sydney > Central Business District
Price Range: $240 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Darling Harbour Sydney 4.5*
Number of rooms: 340
Reservation Options:
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Also Known As:
Parkroyal Darling Harbour Sydney Hotel Sydney
Hotel Style:
#20 Family Hotel in Sydney
#22 Luxury Hotel in Sydney
#29 Business Hotel in Sydney
#48 Romantic Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Darling Harbour Sydney staff and other travellers.
41 questions
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Sydney, Australia
1 month ago
Melbourne, Australia
Blackwood, United Kingdom

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Questions? Get answers from PARKROYAL Darling Harbour Sydney staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the Darling Harbour”
 of 5 bubbles 944harjg, 20 Mar 2017 | Read review
“Do not accept any rooms to the rear of this property or on lower floors”
 of 5 bubbles fraserr881, 19 Mar 2017 | Read review
“Don't pick 10th floor at the back overlooked by high rise residential people. I'm sure they find it intrusive too”
 of 5 bubbles CadCoventry, 15 Mar 2017 | Read review
“Suggest the duvet be replaced by one or two blankets. Too cool to sleep uncovered and too hot with duvet on. ”
 of 5 bubbles osviv, 12 Mar 2017 | Read review
“I expect higher up might have a good view”
 of 5 bubbles Sudiah, 9 Mar 2017 | Read review
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