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Pier One Sydney Harbour, Autograph Collection

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#26 of 179 Hotels in Sydney
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Pier One Sydney Harbour, Autograph Collection
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2,256 Reviews from our TripAdvisor Community

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Showing 2,181: English reviews
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Florida
Reviewed 4 days ago NEW

The staff and location on the Harbour in a historic district make Pier One worth the visit. It is a perfect hotel for walkers and runners...it's mid point in the Harbour between the Rocks and Darling area, steps from the Harbour Bridge. Visitors have easy, walkable access to a lot of the City. Get a Harbour view room to watch...

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Thank razzyblue
London
Reviewed 4 days ago NEW

Now my go to Sydney spot. Typically reasonably priced when compared to similar international chain hotels. Really outstanding service for an international chain hotel. The staff - reception and restaurant - seem to really care about what they do. The location is spectacular - right by the bridge. The restaurant is excellent - breakfast stellar, dinner possibly even better. Whoever...

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Thank PanLion
Bangalow, Australia
Reviewed 5 days ago NEW

Great location, helpful staff and lovely room. It would have been good to have a more solid curtain as I would have liked to sleep in more and the city light a bit bright. Sadly the breakfast while it looked good the hot meals were cold - pre-cooked and so this was a disappointment. I wouldn't bother paying for that...

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Thank salamo57
Reviewed 5 days ago NEWvia mobile

Excellent facility and great place to stay. Underneath Sydney Harbour Bridge and excellent view of Opera House from Hotel walking to Circular Quay. Great staff from the moment you walk in at the hotel. Highly recommended.

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Thank kurlyman
Palo Alto, California
Reviewed 5 days ago NEW

Rarely does something in a hotel catch my attention to the point that I'm surprised. I showed up at the Pier one at 9am after a red-eye flight and had not asked for an early check-in. By the time I had the cab driver paid the reception team had figured out who I was, had my room key ready and...

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2Thank PAN44
North Sydney, Australia
Reviewed 5 days ago NEW

The room was well set out and the attention to details from check in - with a glass of bubbles and strawberries to checkout with a bottle of water in the car immaculate. Breakfast was fantastic, not the usual hotel buffet.

Review collected in partnership with this hotel
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Thank tamarajsummers
Menomonee Falls, Wisconsin
Reviewed 6 days ago NEW

My husband travels for business and stays at Marriotts. The room was clean but the thermostat wasn't working in the room. We could not adjust the temperature ourselves. They did send a maintenance person to adjust the thermostat but it was either extremely cold or extremely hot. The maintenance man had to come to our room the first night and...

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Thank jmandry2016
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. I am sorry to hear about the air conditioning issues that you experienced during your stay. Please know that we are investigating further.

Cincinnati, Ohio
Reviewed 6 days ago NEW

We stayed here two nights at the end of a long trip to Australia/New Zealand. The hotel offers juice and champagne upon arrival and immediately swept up our bags - a very nice welcome for the weary traveler! I also love the location, you're on the pier and you do get the noises off the harbor which makes it an...

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1Thank luv2travelgrrl
New York City, New York
Reviewed 1 week ago

Our 1st time in Australia, and we were staying at the Pier One for 4 nights before flying north to Port Douglas and later to Melbourne. Check in was simple, and we were asked if we wanted to book a breakfast buffet each morning for $30pp. We declined and said we would just do the Continental breakfast. My fault that...

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Helpful?
Thank Robert S
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your detailed feedback, I am glad that you enjoyed your time in Sydney. Please accept my sincere apology for the Housekeeping and billing issues. Please know that I have shared your feedback with the team and will be investigating further.

Seattle, Washington, United States
Reviewed 1 week ago

To be honest I was quite shocked to walk into the room. My first impression was beach side motel with a view. my 2nd impressions were no better. I really wanted to be wowed, after all I was spending over 300USD a night. I enjoy the check in process, it was quick and painless. They handed me a delicious glass...

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3Thank Gigglesbugg R
Kim M, General Manager at Pier One Sydney Harbour, Autograph Collection, responded to this review

Thank you for your valuable feedback. We would like to discuss your experience so we can investigate further. Could you please contact Jacqueline in the Executive Office at your convenience to discuss.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Pier One Sydney Harbour, Autograph Collection is ideally located on the magnificent Sydney waterfront close to the Southern pylon of the Sydney Harbour Bridge. Boutique in size, our hotel features 189 unique federation style rooms with contemporary chic furnishings. Located in the heart of the Rocks, our hotel offers the perfect accommodation for exploring Sydney or getting friends together for a special event or wedding. The Gantry Restaurant & Bar offers its guests the ultimate open air dining experience with full panoramic views of Walsh Bay. This luxury hotel in Sydney also offers a smoke-free environment, valet parking and 24-hour security. ... more   less 

Additional Information about Pier One Sydney Harbour, Autograph Collection

Address: 11 Hickson Road | Walsh Bay, Sydney, New South Wales 2000, Australia (Formerly The Sebel Pier One Sydney)
Region: Australia > New South Wales > Sydney
Price Range: $287 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pier One Sydney Harbour, Autograph Collection 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Sebel Pier One Sydney Hotel Sydney
Sebel Pier 1 Sydney
Sebel Pier One Hotel Sydney
Pier One Sydney
Sydney Sebel Pier One
Hotel Style:
#21 Business Hotel in Sydney
#26 Luxury Hotel in Sydney
#27 Romantic Hotel in Sydney
#27 Family Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Pier One Sydney Harbour, Autograph Collection staff and other travellers.
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Questions? Get answers from Pier One Sydney Harbour, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Small harbour view windows from the left side - Im sure the right sided rooms would have better harbour views”
 of 5 bubbles salamo57, 20 Mar 2017 | Read review
“Check your final bill!”
  • Tour boat getting customers from next wharf
  • Sydney Harbor Bridge
 of 5 bubbles evandbob, 15 Mar 2017 | Read review
“Recommend ground floor opening onto pier”
 of 5 bubbles SherwoodSprings, 13 Mar 2017 | Read review
“Ask for King Size Harbour View room.”
 of 5 bubbles tomz978, 12 Mar 2017 | Read review
“Ask for the harbour-front side of the hotel. The alternative is not unpicturesque, but not comparable.”
 of 5 bubbles GarryM_12, 8 Mar 2017 | Read review
5 of 5