Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#17 of 195 hotels in Sydney
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
No.3 Best Hotel in Australasia 2023 Conde Nast Reader's Choice Awards. Located in Millers Point equidistant to The Rocks, Walsh Bay and Barangaroo, The Langham, Sydney sites nestled in this historic neighbourhood with convenient access to Sydney’s most iconic experiences. Comprising of 96 lavish rooms and suites, it embodies modern luxury and timeless elegance including impeccable design, quality finishes and attention to detail. Features such as opening windows, Juliette balconies and expansive terraces are available along with views that showcase the western harbour or Sydney city skyline. The Day Spa by Chuan features a star-dappled ceiling for swimming under the stars, day or night. When the sun sets over Sydney, guests can relax in The Observatory Bar which exudes a seductive ambiance and serves inspired cocktails along with an extensive array of wine and spirits.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
The Langham, Sydney garners praise for its comprehensive amenities, including opulent rooms and a picturesque pool, nestled in a tranquil yet central location near The Rocks and Circular Quay. Service at the hotel is often lauded for being attentive and personalized, although there have been some reports of inconsistency.
While opinions on value and dining options vary, the spacious rooms and hotel's elegant atmosphere receive high marks. Guests consistently celebrate the hotel's cleanliness and tasteful decor, creating a welcoming environment.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Beautiful hotel in a fantastic location. Rooms are amazing and very spacious. The staff were so helpful and friendly. The service was impeccable and the breakfast was so good. Highly recommended and will definitely be staying here again.
Read more
Review collected in partnership with this hotel
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shane Jolly, General Manager at The Langham, Sydney
Responded 21 Sept 2023
Dear Caroline M Thank you for taking the time to provide such positive feedback following your recent stay with us. Upon reading your review I was pleased to learn that you enjoyed your stay at the hotel. On behalf of our entire team at The Langham, Sydney we thank you for your support, and I hope we can welcome you back to the Hotel in the near future. Kind regards, Shane Jolly General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I stayed on Friday night. I booked a Bed and Breakfast Package in a Deluxe, King, Harbour View Room to celebrate my 68th birthday. I usually travel overseas to celebrate our birthdays, but due to co-vid restrictions, we looked for a deluxe hotel in Sydney. I recall that this hotel was the principal Sydney hotel for the Orient Express and so it had been an important Sydney 5 star landmark for many years, and I always wanted to stay here. It was definitely worth the wait. The large room has all the historic features that you expect and is luxurious and homely. The firm, King bed is huge and has 6 large pillows to give maximum comfort to help anyone to get a great night's sleep. The plate of tasty macarons with a birthday message was a nice surprise. The yellow marble bathroom has two basins, a deep and long bath and a fantastic shower with twin heads. The bathroom scales are not working correctly in Room 124. They seem to give a different weight every time you weigh yourself. Mostly, it gave a weight for me at least 10 kg under my actual weight. Luxury carpet under your feet and an easily adjustable air conditioner add to your comfort. The large window gave good light and because there aren't any nearby buildings, we left our blinds open all night as well. I have read that the romantic sunsets on the western side of the building are worth requesting a harbour view room and so it is. On arrival at the hotel, we encountered Ms Yumi Kato at reception and we were very impressed by her warm, friendly and helpful assistance. Her first words to me were Happy Birthday. A great start to our stay. My wife enjoyed an early swim before breakfast. Breakfast is back to self service at the buffet and we enjoyed all the different foods available. Our concern with the breakfast service is that staff were not assigned to remove plates, when customers finish a course. We had a stack of 7 large used plates on our table and no-one came to remove them while we sat there. Also no-one asked if we wanted more tea or coffee, it seemed we were being restricted to only one pot. There seems to be some kind of "not my job" regime operating in the restaurant and that is just not up to 5 star standard, No one should return to the kitchen empty handed. Apart from a few glitches, our stay was very enjoyable and the things that irked us are easily fixed. The Metro Rail works outside did not have any effect on our stay as the walls are quite thick and do not let much noise in the room (unless you open a window). We will definitely stay again in at Harbour View Deluxe Room and a stay in this historic 5 star hotel is highly recommended.
Read more
Date of stay: April 2021
Value
Rooms
Service
Room Tip:Â Great views of sky and harbour in a Harbour View Room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shane Jolly, General Manager at The Langham, Sydney
Responded 18 Apr 2021
Dear MWandAW, Thank you for taking the time to provide such extensive feedback following your birthday celebration at The Langham, Sydney. Your feedback is particularly important in helping us achieve our goal of 100% guest satisfaction. Whilst I was pleased to read that you enjoyed your stay, and were warmly welcomed by Yumi, I was disheartened to read that there were some aspects where we did not meet and exceed your expectations. I have noted your comments in regards to the service you received at breakfast, and the scales in the bathroom of your room. I will be following up with my management team to rectify these issues. Thank you for bringing them to my attention. On behalf of our entire team at The Langham, Sydney we thank you for your support, and I hope we can welcome you and your wife to celebrate your next special occasion, if not before. Kind regards, Shane Jolly General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed here for a staycation with my daughter and my pooch. I must say we had the best experience. Everything was perfect from the start to the finish. Our nice doorman was so welcoming, having a chat about my dog. Our room was fantastic, the bed was so comfy. Even my puppy was pampered with beautiful branded bowls, his own bottled water and a soft comfy dog bed. Everything was so stylish and you can tell they paid a lot of attention to the smallest details. We ordered room service and it felt 5-stars. Our room desk was turned into a dining table, clothed with the best material tablecloth, sparkling cutleries and small jars of sauces. Food was really good and the service was second to none. Thank you for making our stay a very memorable one. We will definitely be back!
Read more
Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GaylordL, General Manager at The Langham, Sydney
Responded 8 Mar 2020
Dear A9462VIsamanthas, Thank you for taking the time to provide such positive and extensive feedback following your recent experience at The Langham, Sydney. I was delighted to read that you enjoyed your stay with us. On behalf of our entire team at The Langham, Sydney we thank you for your support and we look forward to welcoming you back to the Hotel soon. Kind regards, Gaylord Lamy General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pretentious and snooty without any class. That best describes the Langham Sydney. We arrived to check in and nobody at the entrance to take the car or assists with bags. No problem, we made our way to the desk and the attitude of both staff members behind the counter was terrible. They seemed completely disengaged and pretty much reciting a written script. Checked in into the room and the cleanliness was dubious at best. quite dusty and it didn't feel like it had been cleaned properly from the previous guests. Decide to leave the room and go for a cocktail in the bar. The place is deserted and the service is again flat. Took 25 minutes for 2 cocktails. the cocktails were not made properly and averaging around 25% more expensive than you would get elsewhere. For dinner, we had planned to go to the hotel restaurants but after our experiences, we decided to give it a pass. It was again deserted and the layout was really weird, like some cheap airport lounge. We went to a place at the rocks and loved it. great food, service, atmosphere and all that for a fraction of the price we would have paid at the Langham. Breakfast was disappointing in the morning and we decided that it was it. They wouldn't see another dollar from us. To the extent that after our second night, before check out we went out for breakfast elsewhere although breakfast was included in our rate. To top things up, the entire area is under construction which is noisy and dusty.
Upon waiting for our car to be brought back to the front of the hotel, the valet didn't wear any protective gloves or sanitise our car before we took it back from them, You would think that with COVID, they'd be a bit more conscientious. Overall, it was a series of bad service and bad product. I am not usually one to complain but spending over $1000 for 2 nights accommodation and 2 cocktails and receiving the experience we received is disgusting. No wonder the place was a ghost town. If they care about everyone as little as what we were cared for, they won't get much return business. Whoever runs this establishment should be ashamed.
Read more
Date of stay: October 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shane Jolly, General Manager at The Langham, Sydney
Responded 6 Oct 2020
Dear Gg11986, Thank you for taking the time to complete this review regarding your experience at The Langham, Sydney. It is through such feedback that we can isolate issues and areas in need of attention. Your feedback is particularly important in helping us to achieve our goal of 100% guest satisfaction. It goes without saying that I am very disheartened to hear that you encountered such a disappointing stay with us. There is no excuse for the poor service you received, and I am truly sorry for the missed opportunities to serve you with a seamless experience. Here at The Langham we take pride in providing the finest level of service to all our valued guests and I sincerely apologise for the inconveniences and frustrations you have encountered as a result of our shortcomings. Please rest assured that I will be addressing your comments regarding our shortfalls with our management team, and corrective measures will be in place to prevent any reoccurrences. If you would like to discuss more, or if I can be of any further assistance, please do not hesitate to contact me at tlsyd.rsvn@langhamhotels.com Kind regards, Shane Jolly General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful hotel, as soon as you pull up in your car you have staff helping you straight away. Check in was smooth and the staff very friendly. We went straight to our room and wow. The room was very large with a huge king size bed and those pillows you want to steel. the ensuite was very large with a great shower and beautiful fluffy towels that suck the moister right off your body. The location is excellent, 7 minute walk to the hart of the Rocks. Some of the oldest Pubs in Australia are only minutes away. Cant wait to come back for another visit.
Read more
Date of stay: October 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shane Jolly, General Manager at The Langham, Sydney
Responded 3 Nov 2020
Dear BrentC1010, Thank you for taking the time to provide such positive feedback following your recent stay with us at The Langham, Sydney. On behalf of our entire team at The Langham, Sydney we thank you for your support and I hope we can welcome you and your family back to the Hotel in the near future. Kind regards, Shane Jolly General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Langham for 4 nights and did all the Sydney things there is to do. We really enjoyed the small feel of this high end hotel. We asked for a top floor room so we could have a balcony and yes they have a huge construction project going on between the hotel and that side of the harbor. We didn't mind and watched the construction as well the boats going to and from here and there. We ate room service a bit and top notch. I would suggest getting package with breaky if you eat a big breakfast as the breakfast is pretty high end and expensive. Nothing basic here and I'm not a huge breakfast eater. Coffee was just to die for and best flat white I had in the city while there.
Although not as central located as some of the other larger high end hotels, it was easy to get around. 15 min walk to circular Quay to get the ferry or train or bus or go see opera house or just watch the tourists down there. Quick jaunt to The Rocks and you have cafes and pubs galore.
So why not 5 stars? The room we stayed in is in desperate need of paint and some TLC. Still very, very comfy and clean and everything in perfect working order. Just time for a spiff up. Otherwise a solid 5 stars.
A big shout out to the staff. Especially the front door staff. Julie and the "ice cream" man, who greats you with a bowl of ice cream when you come back in the evening.
Excellent spa and pool. Gym was well equipped and I used daily.
Read more
Date of stay: March 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GaylordL, General Manager at The Langham, Sydney
Responded 5 Mar 2020
Dear D8737WDdaveb, Thank you for taking the time to provide such positive and extensive feedback following your recent experience at The Langham, Sydney. I was delighted to read that you enjoyed your stay with us, however, I was disappointed to learn of your dissatisfaction with the quality of your room. The Hotel has a program in place which focuses on improvements being made to our highly used rooms. I have asked our Director of Engineering to ensure this room is prioritised and the problems evident are rectified immediately. I sincerely apologise for the disappointment this matter has caused you and thank you for bringing it to our attention. On behalf of our entire team at The Langham, Sydney we thank you for your support and we look forward to welcoming you back to the Hotel soon. Kind regards, Gaylord Lamy General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner surprised me with a few days away at The Langham It was wonderful from the second we walked in. We arrived at about 930am and luckily were able to check into the room then which was massively appreciated. The room was beautiful with a huge comfortable bed and a view over the new casino and water which we loved. The bathroom was lovely with a bath almost the size of a small pool! Lovely fluffy towels, bathrobes, complimentary water, tea and coffee (Nespresso machine) it was all so comfortable. Our room was turned down both evenings and made up in the morning and nothing was too much trouble. All staff we encountered were warm and friendly. We ordered room service one evening which came promptly with exceptional presentation. The pool area is luxurious, clean and luckily was quiet whilst we were there. We can’t wait to go back there!
Read more
Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shane Jolly, General Manager at The Langham, Sydney
Responded 14 Apr 2021
Dear pinkkkkkk, Thank you for taking the time to write this review following your recent surprise stay at The Langham, Sydney. It is always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. We hope to welcome you and your partner back to the Hotel soon. Kind regards, Shane Jolly General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Superb and luxurious Yumi checked us in and made us feel so comfortable and welcomed All staff made us feel like royalty and went above and beyond for us Our daughter felt like a princess with her robe and slippers to match mummy and daddy. Came back to our room after a day out and it was spotless complementary wine and custom colouring book for our daughter another time at lunch nothing appealed to her on the menu Sharmina wisked her away to help her find something from the buffett. Indoor pool and spa was amazing. bed was huge and linen divine. I can fault a single thing at this gorgeous hotel We will be back asap
Read more
Date of stay: October 2020
Value
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shane Jolly, General Manager at The Langham, Sydney
Responded 3 Nov 2020
Dear larapapp, Thank you for taking the time to provide such positive feedback following your recent experience at The Langham, Sydney. I was pleased to learn that you enjoyed your stay at the hotel, and it is always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. On behalf of our entire team at The Langham, Sydney we thank you for your support and I hope we can welcome you and your family back to the Hotel in the near future. Kind regards, Shane Jolly General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently had the pleasure of staying at The Langham for a couple of nights. The rooms are immaculate and well attended to, the staff are extremely accommodating and friendly, and the food is delicious and well presented. I was met on arrival by friendly and helpful staff, and looked after from the moment I walked through the door. The rooms are well attended to, with the housekeeping staff ensuring that all areas are attended to with the utmost professionalism. The 'tuning down' each evening is a wonderful touch. The Pool and Spa area was relaxing and enjoyable, with helpful and accommodating staff in attendance at all times. I enjoyed breakfast and lunch during my stay and was not disappointed in choices. The food is well presented and extremely tasty. I also enjoyed some evenings in The Observatory Bar. The choice of beverages is good, and the staff are friendly and happy to engage in conversation if you wish. This Hotel is definitely worth putting on the list of places to stay when visiting Sydney. The location is perfect for access to all tourist and restaurant destinations in and around Sydney
Read more
Date of stay: March 2021
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shane Jolly, General Manager at The Langham, Sydney
Responded 13 Apr 2021
Dear D4862VVianj, Thank you for taking the time to provide such positive feedback following your recent stay at The Langham, Sydney. It is always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. This also gives me the opportunity to share this with our team and praise staff who are continuously and effortlessly providing the excellent service. Further to this, the feedback also gives me the opportunity to ensure that the Hotel facilities and services are, without fault, making our guests stay a pleasant one. On behalf of our entire team we hope to welcome you back to the Hotel soon. Kind regards, Shane Jolly General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed here for years and I am never disappointed. First stayed here after I got a poor room at the Shangri-La and have never stayed anywhere else since. Wonderful friendly and helpful staff that can't do enough for you to make your stay as pleasant as possible. Breakfast is wonderful with quality ingredients and the breakfast room is light and airy. Rooms are a lovely size with comfortable beds and quality linen, they are very quiet thanks to two doors between you and the corridors and the a/c works perfectly. It's also quite a nice walk away from the hustle and bustle without being too far!
Read more
Date of stay: August 2019
Rooms
Location
Service
Trip type: Travelled on business
Room Tip:Â I can't imagine there's a bad room- even the road facing are quiet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GaylordL, General Manager at The Langham, Sydney
Responded 30 Jan 2020
Dear 171andyt, Thank you for taking the time to provide such positive feedback following your most recent stay with us at The Langham, Sydney. It is always pleasing to receive positive feedback concerning our employees and the good job they are doing in looking after our guests. This also gives me the opportunity to share this with our team and praise staff who are continuously and effortlessly providing the excellent service. On behalf of our entire team at The Langham, Sydney we thank you for your support and we look forward to seeing you again soon! Kind regards, Gaylord Lamy General Manager The Langham, Sydney
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a street room, but in all honesty, to get the best views of the city you'd want to walk around the corner to Observatory Hill and you will enjoy that far more than any hotel room view.
Alternatively go have lunch up in Crown Barangaroo Towers or Skypoint, then you will have an even higher view of the city.
Dear Joe1949,
The hotel does not have a laundry facility for guests to wash their own items, but we do have a laundry service available.
There are also multiple laundromats and dry cleaning services within walking distance to the hotel if you would prefer to do this yourself.
Kind regards,
Gaylord Lamy
General Manager
The Langham, Sydney
Thank you for your enquiry.
We are a 10-15 minute walk to the Opera House, or 5-10 minutes by taxi.
Please let us know if we can be of any further assistance.
There are more places to choose from in the Sydney area.
PRICE RANGE
AU$385 - AU$650 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
observatory hotel sydney
FORMERLY KNOWN AS
The Observatory Hotel
LOCATION
AustraliaNew South WalesSydney
NUMBER OF ROOMS
96
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
