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Astral Tower and Residences at The Star

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#56 of 178 Hotels in Sydney
Certificate of Excellence
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1,004 Reviews from our TripAdvisor Community

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There are newer reviews for Astral Tower and Residences at The Star
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Showing 971: English reviews
Sydney, Australia
Reviewed 4 weeks ago

We decided to spend the weekend away from our daily family routine, but even if we paid a lot of money was not a good idea. Not well organized at all and also not very clean. We were expecting a luxury accommodation for what we paid, a lot of noise also from late customers that coming back from the Casino....

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Helpful?
Thank Giuseppe F
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Giuseppe F, Thank you for taking the time to review Astral Tower and Residences. We were most concerned to learn that we failed to meet your overall expectations. We aim to deliver an exceptional and comfortable experience for our guests and we regret that not the case for your stay. We would love to connect with you personally to...

Wollongong, Australia
Reviewed 4 weeks ago

Stayed again for 1 night in a recently renovated room Very comfortable and despite the odd bit of noise from construction going on in the hotel I must say it wasn't too bad overall. The bathroom has nice amenities of good quality and the bed was very comfortable. It would be nice to get an upgrade next time as we...

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Helpful?
Thank Peter D
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Peter D, Thank you for your review of Astral Tower and Residences. We are delighted to hear that your enjoyed our wonderful rooms and your time at The Star. We look forward to welcoming you back to Astral Tower and Residences, and would love to hear from you when you are thinking of returning. Please do not hesitate to...

perth
Reviewed 4 weeks ago

Upon arrival (and also departure) the receptionist had such poor English it wasn't easy to check in (and out) the hotel was under renovations which we were not informed of at the time of booking and the "work" started early and ran late, the rooms were not serviced until later in the afternoon,(5pm one day) which was a huge inconvenience...

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Helpful?
Thank perthlouise
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear perthlouise, We appreciate you taking the time to provide us your feedback following your stay at Astral Tower and Residences. We strive to provide high standards in both our service and facilities and were disappointed to hear that we fell short on this occasion. We completely understand if the impression of this stay has tarnished your view of Astral...

Cannes, France
Reviewed 14 December 2016

We had booked a 2bed suite way back but not advised until we arrived about any renovation work. When we got to our suite the noise was not too bad, the views from the balcony across Darling harbour were fantastic (although no outside furniture to sit and enjoy it!). The suite was generously proportioned but looking very tired and certainly...

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Helpful?
Thank Alison W
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Allison W, Thank you for taking the time to review your stay at Astral Tower and Residences. We appreciate your positive feedback regarding our staff. As you are aware we are currently transforming our hotel. We apologise that these works have had an impact on your stay and for the inconvenience caused by the noise. We do strive for...

Melbourne - Australia
Reviewed 11 December 2016

At enormous expense we chose Astral Towers as a special occasion overnight treat. The location seemed amazing as it was next door to the theatre we had tickets to. Our flights from Melbourne were delayed and we arrived at 10 pm on the Friday night to be told by Astral Tower check-in staff that constructions could be heard from 6am...

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Helpful?
Thank Evie61
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Evie61, Thank you for taking the time to review your stay at Astral Tower and Residences. As you might be aware we are currently on an exciting journey to transform our hotel, apartment towers and the Astral Hotel Lobby. We understand our works have had an impact on your stay and wish to apologise for the inconvenience caused by...

Sydney, Australia
Reviewed 5 December 2016

Stayed here as I was attending a work function in the city & got upgraded to the Penthouse - WOW, the room was absolutely incredible. Two massive bedrooms upstairs with a sauna & spa located just off the larger bedroom, and top class fittings & furnishings throughout. Down stairs had a main lounge room, kitchen, bathroom, all with incredible views...

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Helpful?
Thank samjmx
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear samjmx, Thank you for your review following your stay at Astral Tower and Residences. We were most delighted to hear that you had an incredible stay with us and appreciate your wonderful five star review. We look forward to welcoming you back to Astral Tower and Residences, and would love to hear from you when you are thinking of...

Wollongong, Australia
Reviewed 5 December 2016 via mobile

Stayed here for a catch up with friends. Booked a 2 bedroom city view apartment and when checking in we were advised we had been upgraded to a 3 bedroom harbour view apartment with a fantastic view. Staff were all very friendly and offered exceptional customer service. The rooms are slightly outdated and in need of maintenance however the hotel...

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Helpful?
Thank AmieB84
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear AmieB84, Thank you for taking the time to provide your feedback following your stay at Astral Tower and Residences. We appreciated your wonderful five star review and your positive comments relating to our staff, rooms, facilities and fantastic views. We look forward to welcoming you back to Astral Tower and Residences, and would love to hear from you when...

Walsall, United Kingdom
Reviewed 4 December 2016

Larger than life! It's enormous - especially the casino. However, the staff are lovely and so helpful. The room we had (11th floor, with a view of Darling Harbour and Bridge) was fantastic. Enormous bed, tea and coffee, dressing gowns and slippers and an iron and ironing board. All toiletries replenished every day, as well as bottled water. So convenient...

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Helpful?
Thank Fran E
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear Fran E, Thank you for your positive feedback and wonderful five star review following your stay at Astral Tower and Residences. We were delighted to read your positive comments on our staff, rooms, location and spectacular views. We would enjoy hearing from you if you are thinking of returning, please do not hesitate to contact us on assistant_manager@star.com.au. Regards,...

Melbourne, Australia
Reviewed 29 November 2016 via mobile

Although our favourite hotel (The Darling) was booked out, we've stayed at the Astral Tower And Residences around three times, and have found the staff to be helpful and friendly. Given that the only way our group was able to be in the same region was to be on the smoking level (we're non smokers), the staff were accomodating and...

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Helpful?
Thank PrincessStephanie01
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear PrincessStephanie01, Thank you for taking the time review Astral Tower and Residences. We were delighted to read your positive comments on our staff, your room and your restaurant experience. Your comments are important to reinforce to all our staff the difference outstanding service can make to our guest's satisfaction. We would be pleased to hear from you when you...

Sydney, Australia
Reviewed 28 November 2016

Stayed the weekend for our anniversary. Normally we stay in the city this was a little cheaper for more inclusions. Huge rooms, lounge, master bedroom, bathroom 2 toilets and all beautifully maintained. My only complaint is I love showers scalding hot, this was just steaming hot, but that's just me and doesn't suit all. Breakfast was extreme choices, was really...

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Helpful?
Thank LovesAsiaLots
The_Star_Management, Manager at Astral Tower and Residences at The Star, responded to this review

Dear LovesAsiaLots, Thank you for your wonderful five star review of Astral Tower and Residences. We were delighted to hear you enjoyed your anniversary with us in one of our beautiful suite rooms. We look forward to the opportunity to welcome you back in the future. Please do not hesitate to let us know when you are planning on visiting...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Casino Hotel Complex situated 1 km across Darling Harbour from the city. ... more   less 

Additional Information about Astral Tower and Residences at The Star

Address: Star City Casino Entertainment 80 Pyrmont St | Pyrmont, Sydney, New South Wales 2009, Australia
Region: Australia > New South Wales > Sydney
Price Range: $242 - $756 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Astral Tower and Residences at The Star 5*
Number of rooms: 476
Reservation Options:
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Also Known As:
Astral Tower And Residences Hotel Sydney
Star City Sydney
Star City Hotel Sydney
City Star Sydney
Hotel Style:
#15 Spa Hotel in Sydney
#35 Family Hotel in Sydney
#52 Luxury Hotel in Sydney
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Questions & Answers

Here's what travellers have asked, with answers from Astral Tower and Residences at The Star staff and other travellers.
16 questions
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Questions? Get answers from Astral Tower and Residences at The Star staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are overly sensitive to noise wait until the renovations are finished”
 of 5 bubbles 120PeterD120, 18 Dec 2016 | Read review
“Wait until the alterations are finished or ask for one that has been done”
 of 5 bubbles 169alisonw, 13 Dec 2016 | Read review
“I can't imagine any room escaping the construction noises!”
 of 5 bubbles Evie61, 10 Dec 2016 | Read review
“Choose a room with views of Darling Harbour”
 of 5 bubbles samjmx, 5 Dec 2016 | Read review
“High floor with views of the bridge.”
 of 5 bubbles 102frane, 4 Dec 2016 | Read review
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