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The Star Grand Hotel And Residences

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80 Pyrmont Street, Sydney, New South Wales 2009 Australia
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Traveller (815)
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Panoramas (15)
Room & Suite (537)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#47 of 204 hotels in Sydney
Location
Cleanliness
Service
Value
Travellers' Choice
Whether you're looking for a weekend escape, a short stay or a place to call home for a Sydney holiday, The Star Grand Hotel provides contemporary five-star accommodation like no other with stunning views. If you're looking for something a little more spacious, The Star Grand Residences offer everything you need if you're looking for apartment style living for business or leisure. We have one, two and three bedroom serviced apartments at our residences, each with their own private balcony and in-room media centre.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Babysitting
Car park
Wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
On-demand films
Room service
VIP room facilities
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Harbour View
Business
Languages Spoken
Chinese

Location

Full view
100Great for walkers
Grade: 100 out of 100
129Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
1,464Reviews28Q+A100Room tips
Traveller rating
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Popular mentions
Larapap wrote a review Yesterday
48 contributions28 helpful votes
Check in was smooth and easy. Room was a good size, clean and comfortable. Shower was excellent with the rain water shower head. The pool was very nice although the spa was out of order. Water was a good temp and our daughter loved it. Room service came quick and its wonderful how you can order a set menu from the casino restaurants :) The only thing that needs improving is breakfast. The walk from the room was far too long and felt like a cheap dining hall.
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Date of stay: February 2021
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dank8800 wrote a review Yesterday
Brisbane, Australia10 contributions1 helpful vote
this is probably one of the most luxurious hotels under $250 a night in Australia. I think hotel can survive at this price which is lower than market rate thanks to gamblers spending extra money while they are staying here :) Check in/out process is very efficient and you can easily go out to Darling Harbour and CBD. I love so many things about this hotel but I want to mention two things! 1. Goose down comforter 2. electric roller blinds
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Date of stay: February 2021
Rooms
Location
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Sarah O wrote a review 20 Feb.
3 contributions
We had a wonderful stay. Due to Covid we’ve been doing mini-stays within NSW. The lovely lady who we spoke to on check in was the assistant manager, she was extremely helpful with a lovely smile to greet us after a very long drive. The pyrmont area was a great place to explore, not having stayed on this side of the city before. Our room had incredible views. If I was to make any suggestions it would be to give hotel guests priority access to the casino, and also allow small dogs. With so many great walks around harbour accessed from pyrmont our fur baby would of loved it. Will definitely look forward to staying again.
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from The Star Management, General Manager at The Star Grand Hotel And Residences
Responded 1 week ago
Dear G7245YLsaraho, Thank you for sharing your recent experiences from your stay here at The Star Grand Hotel & Residences. It was a pleasure to host you on your mini stay. We are glad to know that we made you feel welcome and were able to provide helpful information throughout your stay. It certainly seems you made the most of the fabulous location and explored the best of Pyrmont. We also want to thank you for your feedback about Casino access and bringing in pets to the hotel. It is feedback that is certainly noted and taken on board for future improvements! Thank you once again and we can't wait to welcome you back.
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gabriellapomare wrote a review 19 Feb.
Sydney, Australia3 contributions3 helpful votes
The most disgusting hotel I have ever stayed. I have come for a wedding anniversary with our 5 month old. I opened the cupboard to get a blanket for my son and dirty condoms fell out. The hotel manager was rude and unapologetic. I feel dirty being in the room knowing that the staff don’t even service the rooms appropriately - particularly during COVID.
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Date of stay: February 2021
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Response from The Star Management, General Manager at The Star Grand Hotel And Residences
Responded 1 week ago
Dear gabriellapomare, Thank you for highlighting your concerns to us from your recent stay. Your feedback regarding the cleanliness of the room has certainly been noted and escalated whilst you were still with us, making sure the room was re-cleaned for you and your family right away. We apologise the offer of dining credit, did not seem to compensate for the issues you had experienced. We certainly don't want any of our guests to leave without being completely thrilled with their stay, so it is disheartening to read this feedback. We would love to have you all back, so we can offer you a more positive stay, an experience we pride ourselves on delivering. I believe a manager has provided you our contact details, so at your convenience you are welcome to reach out to us if you were ever willing to come back to stay again. However if you dont have these details, please reach out to us on starassistantmanagers@star.com.au should you wish to visit again, as we would love the opportunity to ensure you have the perfect getaway you were expecting.
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katyching wrote a review 19 Feb.
NYC6 contributions
I booked a room for just one night for my boyfriend’s 40th birthday and from start to finish the team at The Star treated us so well and did everything they could to make it a special visit. I especially want to shout out Mikei for his attention to us. My boyfriend had the best birthday and part of that thanks goes to you! I would highly recommend The Star for anyone looking to play and live the good life for as long as you can afford it 😉
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from The Star Management, General Manager at The Star Grand Hotel And Residences
Responded 1 week ago
Dear katyching, Thank you for choosing to celebrate your husband's 40th birthday at The Star Grand! It was a wonderful pleasure to host you both and we are truly thrilled to know you had such am amazing time and the team succeeded in making you feel so special! Mikei is a superstar in our team and we will certainly be passing you kind words on to him. We very much look forward to welcoming you both back again and we hope your next stay isn't too far away!
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PRICE RANGE
USD 138 - USD 267 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
astral tower and residences hotel sydney, star city sydney, star city hotel sydney, city star sydney
LOCATION
AustraliaNew South WalesSydneyCity West
NUMBER OF ROOMS
435
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Frequently Asked Questions about The Star Grand Hotel And Residences
Which popular attractions are close to The Star Grand Hotel And Residences?
Nearby attractions include Flight Experience (0.4 km), James Craig Tall Ship (0.3 km), and Australian National Maritime Museum (0.3 km).
What are some of the property amenities at The Star Grand Hotel And Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Star Grand Hotel And Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Star Grand Hotel And Residences?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Star Grand Hotel And Residences?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to The Star Grand Hotel And Residences?
Conveniently located restaurants include Cucina Porto, Sokyo, and Social Brew Cafe.
Are there opportunities to exercise at The Star Grand Hotel And Residences?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Star Grand Hotel And Residences have an airport shuttle?
Yes, The Star Grand Hotel And Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Star Grand Hotel And Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The Star Grand Hotel And Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.