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Sheraton Grand Sydney Hyde Park

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Traveller (2181)
Room & Suite (332)
Videos (3)
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About

#22 of 192 hotels in Sydney
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
Enjoy a warm welcome at the five-star Sheraton Grand Sydney Hyde Park (formerly Sheraton on the Park). Located directly opposite Hyde Park, the tree-lined oasis in the heart of Sydney, our hotel is a great destination to connect with friends, family, and colleagues. From the moment you walk through our grand entrance, you will enjoy all that our Sydney hotel has to offer.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Hand massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Tile / marble floor
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Park View
Languages Spoken
English, Chinese
Hotel links
Special Offer:Earn points toward free nights.
6631Reviews45Q+A100Room tips

Reviews
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Chip G wrote a review Yesterday
Millersville, Maryland23 contributions4 helpful votes
We were treated with the highest level of service i have ever seen in a hotel. From arriving at the hotel, (our bell captain made sure we did not get over charon our transportation to and from the hotel) to checking in (where we were recognized for our standing as Bonvoy Members) to the entire breakfast staff (where we were treated like family to the point where individuals knew our name when we came in and remembered our breakfast preferences), everyone seemed motivated to make our stay the most memorable one.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
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Location
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lorraine M wrote a review 22 Feb
3 contributions
We stayed here for a few nights over Australia Day celebrations. Staff were mostly helpful and professional. It was lovely to receive an Anniversary gift bundle. We experienced an issue with the room and thankfully they moved us. Executive Lounge - staff were mostly nice and helpful. I feel that they were understaffed and mostly new. The food provided was beautifully presented but mostly cold as it was sent up from another kitchen. Breakfast choices were many. Again a hectic period with seemingly new staff. The layout and execution was not good. Stunning fish choices (mackerel and Barramundi pate) There was 1 outstandingly good breakfast waiter (Vincent).
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DrJoseQuinteros wrote a review 21 Feb
Sydney, Australia1 contribution
The room was spacious and comfortable, and the amenities were appropriate. The service at the restaurant was impeccable and the personnel was, in general terms, very friendly and kind. I recommend staying here.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anthony R wrote a review 20 Feb
1 contribution
This was the second time I had chosen this hotel. Last time we had a great experience, so thought it would be the same. We came at a very busy week, lunar new year, valentines & a Taylor Swift concert all in the same week. Got a room a day earlier than me coming in, as I knew it would be packed. However, since I didn't show up, until 8am the next day, they cancelled my room. So, I didn't have a room ready when I arrived and had to go to a temporary room. They then got me in a better room with breakfast, which was nice. But the room on the app said access to the lounge, but it didn't have that. They then suggested the Sydney common, where we ate for dinner. Ordered the Pork Chop and it came out Raw... Spoke with the manager on this, and this was normal. Thought it was maybe a Aussie thing, but it isn't.... They didn't want to do anything about the meal being bad either. Just informed the chef.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nauman Hasan, Other at Sheraton Grand Sydney Hyde Park
Responded 3 days ago
Dear Anthony R, Thank you for taking the time to share your feedback on your recent stay with us, please accept my sincere apologies for the issues that you experienced during your stay. For further discussion of the matter, could you please kindly reach out to our Rooms Division leadership via email dutymanagers.sydney@sheraton.com. We are looking forward to hear back from you. . Kind regards, Alex Chen Manager on Duty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael O wrote a review 17 Feb
Singleton, Australia3 contributions10 helpful votes
Charged me twice for the room . Took two months, a dozen phone calls and emails to get my money back. Customer service is terrible. Each time you call or email a different person answers and had to explain the problem over and over again. They ended up blaming it on accounts , was only resolved when I spoke to a manager.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David T wrote a review 16 Feb
21 contributions1 helpful vote
This is a great place to position yourself if you have business to do in Sydney. There is also walking access to quality well priced food and the park being so close males city visiting palatable. Besides the usual degenerates on the street when you leave the hotel, life is good.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Do not eat at the restaurant, the food there is ok. But a short walk away you can feast like a god!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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VikaasK wrote a review 12 Feb
Mumbai, India202 contributions103 helpful votes
Its one of the best locations but worst in hospitality. The check in was the worst i have ever faced in marriot, the staff was smiling and rude. The other staff was all over the place. I had a package of pressing 2 garments and no one knew that, they called me to the reception from my room to show them the message. Then they charge me for wine which i never drink and i dont infact drink alcohol. The person on the chat is so rude. Its like a we dont know whats happening hotel really. Stay here for the location if you have to, but God Bless you with the hospitality 😡
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Nauman Hasan, Other at Sheraton Grand Sydney Hyde Park
Responded 1 week ago
Dear VikaasK. Greeting from the team at the Sheraton Grand Sydney Hyde Park! I appreciate you taking the time to share your feedback with us on your most recent stay. Please allow me the opportunity to deliver my sincere apology for the less-than-ideal hospitality service standards you experienced during your stay. I understand it is frustrating to take your time and effort to voice your concerns about the inconveniences you have experienced. Our team only strives to provide the highest level of service to ensure all our guests have a comfortable stay with us during their time here. I am sorry to hear that we have fallen short of delivering the best service possible on this occasion and I would like to assure you that we will take the necessary training measures to prevent this occurring again for you or any other guests in future. Once again, thank you for your time to share your feedback with us. I hope we will have the opportunity to welcome you back to the Sheraton Grand Sydney Hyde Park in the not-too-far future for a more enjoyable stay. Warm regards, Alex Chen Manager on Duty
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nove251 wrote a review 12 Feb
3 contributions1 helpful vote
I enjoyed my week stay at the hotel. The rooms were very stylish, comfortable and perfect for me to work from when needed and also rest when able to, Very friendly staff and efficient at what they do. Breakfast choice, quality and service was exceptional. My only real dissapointment was the bar as it closed early every evening at 10.30 when guests still present.
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KristineSilberstein wrote a review 12 Feb
Tampa, Florida1 contribution
I am pleased to write this review regarding the Staff (Vincent) at the Sheraton Hyde Park. He remembered our names and took great care of us. The food was amazing, and the chef even stopped by to see how we were. Excellent service Above and beyond food preparation!
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dee wrote a review 10 Feb
Pittsburgh, Pennsylvania11 contributions7 helpful votes
It was a wonderful place to stay. The hotel was lovely. Our room was so clean and spacious and every single company representative we encountered was helpful and nice. In fact, the employees made this stay so enjoyable and easy. Any question or any help needed, they went above and beyond. I wish I had their names because they were the most wonderful people I’ve ever encountered at a hotel. Also the brunch was the best brunch. The food was delicious and there certainly was lots of it. And they had mango on their fruit bar. You never see mango anywhere so I was over delighted seeing it here. The employees at the brunch were so helpful, accommodating, and went out of their way to make sure you got everything you asked for. I would definitely recommend this hotel. Close to everything and easily assessable to the train and other types of transportation. An absolutely delightful place to stay.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$318 - AU$609 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton on the park, sydney hotel sydney, sheraton hotel sydney, sheraton sydney, sydney sheraton
LOCATION
AustraliaNew South WalesSydneySt. James / Central Business District
NUMBER OF ROOMS
558
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON GRAND SYDNEY HYDE PARK: 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Sheraton Grand Sydney Hyde Park
Which popular attractions are close to Sheraton Grand Sydney Hyde Park?
Nearby attractions include Volle Jewellery (0.3 km), Virtual Room: Virtual Reality Sydney (0.4 km), and Australian Opal Cutters and Pearl Divers (0.3 km).
What are some of the property amenities at Sheraton Grand Sydney Hyde Park?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Grand Sydney Hyde Park?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Sydney Hyde Park?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Sydney Hyde Park?
Yes, a parking garage, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Grand Sydney Hyde Park?
Conveniently located restaurants include AALIA Restaurant Sydney, The Baxter Inn, and Primi Italian.
Are there opportunities to exercise at Sheraton Grand Sydney Hyde Park?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Sheraton Grand Sydney Hyde Park located near the city centre?
Yes, it is 0.2 km away from the centre of Sydney.
Are any cleaning services offered at Sheraton Grand Sydney Hyde Park?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Sydney Hyde Park offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Sydney Hyde Park?
The staff speaks multiple languages, including English and Chinese.