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Expect nothing but inspiring hospitality, stylish accommodation and impeccable service when you stay at The Sebel Quay West Suites Sydney. Our 5-star hotel offers guests spacious apartment-style suites that provide stunning views of the iconic Sydney Harbour Bridge, Opera House, The Rocks and Circular Quay. Located in the historic Rocks precinct and 12.4 kilometres from Sydney Airport and the Ferry Terminal, The Sebel Quay West Suites Sydney is ideal for short escapes, special occasions and long-term stays.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Sebel Quay West Suites Sydney garners praise for its attentive service and prime location, making it a hit with guests keen to explore Sydney. The well-maintained and immaculate suites with full kitchens and stunning views stand out, although some visitors suggest that the decor could use a refresh.
While the hotel's cleanliness and spacious rooms are widely appreciated, opinions on value are mixed, with some guests mentioning high costs for additional services. Amenities like laundry facilities are popular, but a few travelers missed modern touches like Nespresso machines.
Location
Convenient
Atmosphere
Outdated
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Well-appointed
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Spent last weekend at this Hotel and cannot give it a single fault. I stayed as part of a work/ leisure trip and was extremely happy with my choice of staying here for the first time. My mother and I stayed in the 2 bedroom/ 2 bathroom renovated Harbour/ Opera House view apartment. The view was unexplainable and absolutely stunning! It completely blew mum and my own minds out of the box! We spent the whole latter night just marveling at Sydney’s picturesque and trademark harbour line, something that cannot be offered anywhere else on earth. We had apartment 2304. Perfectly high, nicely renovated and very spacious apartment. I was hoping to use the bath, but time wasn’t permitting this time round. Esra, a true hero of this venue was of great service and made sure my weekend was smooth and effortless. This hotel is smack bang in the middle of The Shangri-La and Four Seasons. They are the ‘big 3’, but this hotel feels different to the usual. It’s definitely not as intimidating as a typical 5 star hotel given it’s a very quiet foyer and not too much foot traffic at any time of the day, which I actually preferred. It felt more like a classy apartment complex for well heeled residents. The foyer entrance and street itself is pitched in a small Cul-de-sac so it’s never a busy thoroughfare street for cars. This also must be mentioned. I had the pleasure of meeting a few permanent residents of the building, and were absolutely lovely. So overall, do yourself a favor and save yourself some extra money to pay for the opera house and harbour view apartments. You will never forget the view and experience of Sydney’s prime scenic spot!
Regards Pete
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Date of stay: June 2024Trip type: Travelled on business
Room Tip:Just be mindful if you walk it’s a bit of a steep hill to get to the venue but there is an...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These suites were faultless. We stayed in a 2 bedroom 2 bathroom deluxe suite with awesome harbour bridge and opera house views. Nothing was too much trouble for any member of staff at Sebel. The suites were cleaned on a daily basis, with a change of sheets and towels. The cleaners even put on the dishwasher. Breakfast was good and I do not understand the negative comments re coffee and only one cup. You could have as much coffee or tea at breakfast as you wished and in addition one barista coffee which is perfectly acceptable and fair. The breakfast choices were numerous. Staff were very pleasant. Happy Hour was great. The suites were primarily sited in The Rocks with lots of restaurants, bars and pubs and Circular Quay ferries and trams.. There is a small convenience store next door but can be very expensive and prices appeared to change daily. Overall I would not hesitate to stay here again.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Book a deluxe harbour view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 7 Nov 2023
Dear ella020 We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Ferguson General Manager
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Our family of 5 stayed here for 2 nights in a harbour view 2 bedroom suite. The views were amazing, overlooking the harbour bridge, opera house and the overseas passenger terminal, we watched the different cruise ships come in each morning. The two rooms had king size beds then there was a fold out lounge for our daughter in the living area. 2 bathrooms was great with 5 of us and there was also a washing machine/dryer in the room as well as a full kitchenette. The swimming pool was excellent again with fantastic views. Reception staff were very helpful and check in/check out was quick and easy. We had breakfast in the restaurant each morning, there was plenty of choice for all family members. We signed up as accor members and received a free bottle of wine too.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 14 Jan 2024
Dear FarawayVictoria We very much appreciate your comments regarding your stay at The Sebel Quay West Suites Sydney It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Ferguson General Manager
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We booked a room at The Sebel Quay West Suites Sydney well in advance requesting a quiet room away from the lifts. The room was neither of these. We had multiple promises to correct things including a complimentary bottle of wine. Nothing materialise. Steep stairs to the pool and a lack of railings to get to the spa was another blow.
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Date of stay: November 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Access to the pool and spa is challenging for people with mobility issues; dated room and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Ferguson Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 4 Dec 2024
Good evening Nina, Thank you for taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you taking time to share your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James Ferguson General Manager
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Our travel agent booked this for us specifically because of its location in Sydney and it was an apartment with laundry facilities which we needed at the midpoint of our holiday in Australia. On arrival the receptionist put us in a bad mood with her attitude. Our first impression of the apartment was how worn and tired everything was. According to the hotel our agent had booked us an un-refurbished room, although our agent has no paperwork to that effect. James, the hotel manager met with us and did everything he could to smooth the situation. This is a very brief summary of our email exchange with the hotel manager.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Ferguson Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 11 Dec 2024
Dear Anne S, Thank you for sharing your feedback regarding your stay at The Sebel Quay West Suites Sydney. We sincerely apologise that the apartment's condition and your check-in experience did not meet your expectations. I am pleased to share that we have already commenced the refurbishment process. We are actively planning updates for the apartments that still need to be refurbished to ensure they meet the high standards our guests expect and deserve. Your feedback is invaluable in helping us identify areas for improvement, and I appreciate the opportunity to address your concerns during your stay. We hope to welcome you back in the future so you can experience the refreshed apartments and have a truly memorable stay. Kind regards, James Ferguson General Manager The Sebel Quay West Suites Sydney
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Plenty of better options for the same price elsewhere.
Booked a 10 day extended stay at the Sebel Quay Suites which boasted 'Newly Refurbished' rooms. Upon checking in, the first thing I noticed is the musky smell of stale air as well as how hot and humid the room is. Not a pleasant experience to walk into after a long flight and checking in. This is not what I expect when I book a 'Newly Refurbished' room for $500 per night.
Attempting to remove the musky smell, I turned on the air conditioner which resulted in a constant disturbing rumbling noise, as well as the plumbing in the walls sounding like you've booked a trip to the Niagara Falls.
After one night I expressed my disappointment to the staff as I could not sleep with the excess noise and had paid over $5000 which was mandatory to be paid in full before checking in. They told me there is no refunds, just deal with it.
Despite forfeiting $5000, I checked out after 1 night of terrible sleep and found much better accomodation elsewhere and for a cheaper price.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Ferguson Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 3 weeks ago
Dear Mr Lander, Thank you for taking the time to provide detailed feedback about your recent stay at Sebel Quay West Suites. We are truly sorry to hear that your experience in room 1208 did not meet your expectations. We sincerely apologise for the issues you encountered, including the air conditioning and musky smell in the room. It is disappointing to hear about your experience because this apartment is in fact one of our refurbished apartment with a partial Harbour Bridge view. After investigating further with my team, I have noted that once you have expressed your disappointment with the room, they have offered you a room move which was declined. Also our manager on duty has offered you to keep the remaining nights of your reservation as a credit for future use, valid for a year. This decision has been made as a gesture of goodwill and considering the issues you have experienced because you have booked your room on a Prepaid rate which clearly states it is non-refundable and non-cancellable. These Prepaid rates are cheaper than Flexible rates where you can cancel the booking up to 6pm the day before of your arrival and are fully refundable. Your feedback is invaluable in helping us improve, and we hope to welcome you back in the future to utilise your credit on file and to experience a refreshed and improved stay. Kind regards, James Ferguson General Manager
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We had the great pleasure to stay in a one bedroom apartment for six nights at the Sebel Quay West in Sydney. This building is in a prime location between the Shangri-La and Four Seasons Hotels in the Rocks section of the city. The 'tap-on, tap off' city tram system runs just a block away on George Street, while the bars and restaurants of The Rocks neighborhood are within walking distance.
The view from our room's balcony was mesmerizing. We were treated to the Harbor Bridge, a new cruise ship every day at the pier (they typically arrive a 5am and depart about 6pm), the constant bustle of ferries at Circular Quay, and a stunning view of the Opera House. And don't forget about seeing the large flying fox bats in search of fruit every evening at sunset.
Our 11th floor room was comfortable, modern, and efficient. We found the full kitchen to be well stocked with pots, pans, and utensils that made it easy to bring back 'left overs' or buy local fruits at "Paddy's Market". But somehow, we need to buy our own paper towels to cleaning up spills.
We can't overstate the convivence of have a washer and dryer in the apartment on a multi-week overseas trip.
The daily breakfast in the small hotel restaurant was delightful. A small buffet offered yogurt, cereals, crossiants, fruit, and juices. But you could order a hearty warm breakfast at no extra charge
Highly, highly recommended.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Spend the extra money to book a room with a harbor view. You will have wonderful memories of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Ferguson Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 3 weeks ago
Dear DoctorM, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is pleasing to read you were able to enjoy facilities provided in the room and we need to agree the views from the property are mesmerising. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Ferguson General Manager
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Stunning 2 bedroom apartment with waterfront wharf view from balcony. Great facilities on site , pool , gym, Woolworths supermarket only 5 mins walk away. Kitchenette so well equipped , with separate utility area for washing clothes in apartment. Master king bedroom is huge with walk in dressing room and large ensuite shower. Second double bedroom has ceiling to floor window views of waterfront/ wharf area , and we were on 11 th floor so views were just outstanding. Lifts to all floors and recycling areas on each floor too. We liked the secure under cover car park attached to building , with key gob access to lift barrier at entrance , helpful you could access internally straight from the apartments. Highly recommend Waterfront Wharf Apartments we will be back.
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is in an excellent location, with easy access to everything Sydney has to offer. We had a city view but were able to see the Harbour Bridge. It was helpful to have a washer and dryer and good that sachets of washing powder were provided. It’s wasn’t the height of luxury and not particularly modern but it was quiet, clean, centrally located and the pool was a real bonus, with a small viewing terrace and a couple of sunbeds. Reception staff were polite but didn’t engage with us at all and tended to be a bit vague if we asked a question, eg, about the cost of a taxi to the airport and how long it would take. When we checked out, we weren’t asked if we’d enjoyed our stay. All in all a good base from which to enjoy wonderful Sydney.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The road leading up to the hotel is steep - can be a bit daunting at the end of a day’s...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from James Ferguson, General Manager at The Sebel Quay West Suites Sydney
Responded 11 Apr 2024
Dear SuttonElliott24, We very much appreciate your comments regarding your stay at the Sebel Quay West Suites Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa WIckramasuriya Operations Manager
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We recently stayed at the Sebel West Quay for 3 nights after disembarking a cruise. The hotel was in walking distance from the port and in a great location for the ferries, Opera house and Harbour Bridge. On checking in we were upgraded to a 2 bedroom suite which was very spacious, everything you need inc washer/dryer but the jewel in the crown was the amazing view. I would definitely stay here again without a doubt.
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Date of stay: March 2025Trip type: Travelled as a couple
Room Tip:You can walk to the Opera House from the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed again at this magnificent property last month. All renovations in the foyer have been completed. Their restaurant is fully operational serving breakfast and dinner. Alas we did not eat on site on this trip not enough time so I cannot say for certain about the pancake maker. Staff here go out of their way to assist so I’m sure they can accommodate limitless pancaked yummmm
There are more places to choose from in the Sydney area.
PRICE RANGE
AU$335 - AU$484 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay west suites sydney hotel sydney, quay west hotel sydney, quay west sydney
LOCATION
AustraliaNew South WalesSydneyThe Rocks
NUMBER OF ROOMS
91
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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