Crazy housekeeping took away the ONE cake of soap each day, barely used(Once!!) & had to request! Old hotel. Still old shower over old bath. But I see no longer owned by Accor -is this why nothing is being spent on upgrading???
We recently stayed 1 night as we had booked in to a comedy show at the Ooera House. While there are Accor hotels close to the venue we booked Novotel Darling Harbour as it is a favourite of ours and not available for a while due to Covid. Our stay was amazing from start to finish. Simon rang us while we were driving in to explain parking arrangements and that we were upgraded to a suite overlooking Darling Harbour. Food at Ternary bar was amazing, we are looking forward to the restaurant reopening in near future. Staff all very efficient and pleasant. Our room spacious and very quiet.
We are currently staying at the Novotel Sydney Darling Harbour in rooms 665 and 667. The standard of rooms we have been allocated is disappointing, in light of paying $1600 for this weekend. We made a complaint to the hotel, but all they did was allocate a few points to our membership. To us that was not sufficient. We really wanted proper rooms or at least some sort of monetary refund. We are extremely disappointed with the room standard and cleanliness at Novotel Sydney Darling Harbour. We booked this trip away thinking this is a 4-star hotel. However, upon arrival we have found both rooms to be in derelict conditions. I attach pictures to illustrate the poor standard. Most importantly, the hygiene is deplorable and the rooms have blood stains on bathroom walls, when lifting the sheets we found large stains in one bed, the sinks and bathtubs have got hair and grime in them, there is mould in the bathrooms, the cupboard door is broken in 665, the tiles in the bathroom are cracked and unrepaired, there is rust everywhere in the rooms, and the odour of mould in the rooms is strong. It goes with the story that staff members have been less than enthusiastic to speak to us about this. Upon arrival I went down to see a manager, but he was too busy to talk to us and told me to come back later. I made an appointment for 9pm for our return from dinner, however, turns out he was too busy to speak to us at that time too. I called housekeeping from the room to come to clean and change the bed, but the lady on the phone had no understanding and proceeded to tell me your hotel is fine. Housekeeping turned up with some wipes and new blankets. No manager still though. I asked the man if he could please send the manager, but at 11.30pm I decided to go to bed. Still no manager had bothered to come and speak to us. We do not recommend the standard of this hotel, nor the staff working here.…
DISSAPOINTED For a 430 a night room for three, would expect there to be a bath plug, late night bath a no go, lighting in room poor, staff at check in giving wrong directions to darling harbour, overall dissapointing wont be staying again.
I have been to many hotels all over the world and u have to say the Manager at the Novotel Darling Harbour Andrew is the best i have met. Andrew greeted us helped with my wife's emergency dry cleaning. Andrew personally delivered this back always had time for a chat and is the nicesy most efficient Manager we have ever met. Thanks andrew for making this a great stay.
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