100 Murray Street Darling Harbour, Sydney, New South Wales 2000 Australia
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About
#86 of 406 hotels in Sydney
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Experience the essence of urban tranquility at Novotel Sydney on Darling Harbour. Nestled in the bustling heart of Darling Harbour, our hotel is a serene oasis amidst the city's vibrant life. With its towering lobby exuding contemporary elegance and dynamic, light-filled public areas, we offer an urban retreat that's both stylish and spirited. A mere 20-minute drive from Sydney Airport and just steps away from ICC Sydney, our location is unparalleled for convenience. Discover The Ternary, our extraordinary restaurant where Asian cuisine meets the grill, complemented by an exquisite wine bar. Our proximity to Sydney's CBD places you at the centre of shopping, dining, and the city's rich tapestry of entertainment. Embrace the energy of Sydney while enjoying the comfort and charm of our accommodations and the array of festivals right at our doorstep. Let Novotel Sydney on Darling Harbour be your gateway to the city's delights.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Taxi service
Secured parking
Wifi
Outdoor pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Kids club
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Dining area
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Marina View
Languages Spoken
English, Arabic, Chinese, Greek and 4 more
Hotel links
Location
99Great for walkers
Grade: 99 out of 100
162Restaurantswithin 0.5 km
33Attractionswithin 0.5 km
100 Murray Street Darling Harbour, Sydney, New South Wales 2000 Australia
E-mail hotel
Getting there
Town HallSydney Trains11 min
WynyardSydney Trains13 min
Rental CarsSee car hire from USD 25/day
5624Reviews60Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Never stay here!! So many hidden surcharges they don’t tell you about! Without authorising us they charged over $500 worth of charges which were incorrect so we have to wait to be refunded $280. We also ended up paying an extra $5 a night per room which they said they could do nothing about without making us aware of the charge before taking payment. They stuffed up by charging us each room individually for each night instead of the one. The room surcharge itself equated to almost $35. I don’t understand how a hotel cannot show you the charges sheet before actually taking payment for each individual item. Especially whilst you are still at the hotel. It just made our stay so stressful. In terms of the actual hotel, the pool was dirty and not heated making it unusable. Breakfast was good but also a 10% surcharge on both Saturdays and Sundays. Sundays is fair enough but Saturdays? Wifi is also not free, instead $10 a day. No tv service except free to air as they have a set up where you can TV cast your device but only if you pay for their wifi. Booking staff were also hopeless as not only kept overcharging us but we spent 1.5 hours on the phone to book and reception staff very unhelpful the whole time telling us false information, eg that parking was capped at $35 a day when staying 3+ nights when that discount was only for 4+ nights when it’s $59. Lucky I got the staff member to write down the discounted price for us and they honoured this in the end after having to argue the point and then having to refund us. View from room is nice but shower over bath is super outdated and dangerous. We will never be staying here ever again!! Instead I recommend paying a bit more straight up elsewhere and it will work out the same if not cheaper.…
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We recently stayed 1 night as we had booked in to a comedy show at the Ooera House. While there are Accor hotels close to the venue we booked Novotel Darling Harbour as it is a favourite of ours and not available for a while due to Covid. Our stay was amazing from start to finish. Simon rang us while we were driving in to explain parking arrangements and that we were upgraded to a suite overlooking Darling Harbour. Food at Ternary bar was amazing, we are looking forward to the restaurant reopening in near future. Staff all very efficient and pleasant. Our room spacious and very quiet.
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Review collected in partnership with Accorhotels.com
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from William Roberts , Guest Services / Front Office at Novotel Sydney on Darling Harbour
Responded 30 Mar 2022
Dear Margaret2567 Thank you for taking the time to leave feedback on your stay with us. It is such a pleasure to read your feedback and fills us with warmth after what has been a very difficult time for our industry amongst all others. I will definitely be passing on this feedback to our team, in particular Simon. We are very lucky to have him on our team. We can't wait for The Ternary to reopen and to have you back with us soon to enjoy a meal. Warm regards, Richard Holt General Manager Novotel Sydney on Darling Harbour
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel needs to lift its game. Tuesday night the restaurant wasn’t open and very oddly - for a major hotel - the bar was shut at 10pm despite there being 30+ people on Wednesday night. While both these things are very odd for a major brand hotel in a prime location, it’s worse because many local venues have been nocked down for a redevelopments.
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Unless something changes better options available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Shower in the bathtub. Extremely slippery and when I ask for rubber mat they actually don’t have it. We have one more night to go. Pray neither of us fall and get injured. When you step on the tub the base sinks like it’s hollow
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ask for room without tub.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We absolutely loved our visit! Andrew, who took my phone call requesting an early check in was an absolute ray of sunshine. His bubbly personality and personable service made my day even before the offer of an upgrade. The ballons, champagne and chocolate package awaiting us on entry to our room was a very welcome surprise that made us all smile. Our request to the concierge desk for a bandaid during our stay was acted on so swiftly that barely a drop of blood was lost, as was our request for a TV remote. We could not have asked for better service from any of the staff we crossed paths with for our entire stay. Would absolutely recommend. Thank You.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from George Reskakis, Guest Services / Front Office at Novotel Sydney on Darling Harbour
Responded 3 weeks ago
Dear Stacey, Thank you for your recent stay at Novotel Darling Harbour, and we're truly appreciate your positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing us, and we're excited to have the opportunity to welcome you back in the future. sincerely, Hotel Management Novotel Darling Harbour
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here while attending a conference nearby. The location is great and close to lots of great things to do. I became unwell during my stay and the staff could not have been more helpful, I was able to extend my stay until I was able to fly, they checked in to see if I had everything I needed and nothing was too much trouble. I will certainly be staying here again when I come to Sydney.
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Date of stay: September 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from George Reskakis, Guest Services / Front Office at Novotel Sydney on Darling Harbour
Responded 3 weeks ago
Dear Sonya, Thank you for your recent stay at Novotel Darling Harbour and for taking the time to share your outstanding feedback. We're thrilled to hear that you found our location to be great and convenient for your conference. Providing a central location is one of our strengths, and we're delighted it met your needs. Your kind words about our staff are greatly appreciated, we're here to ensure our guests have a comfortable and memorable experience. Thank you for choosing us, and we look forward to welcoming you back when you come to Sydney again. sincerely, Hotel Management Novotel Darling Harbour
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the Novotel at Darling Harbour for two nights as a family of four. Our stay was fabulous and I would recommend anyone with small children to stay here. The buffet breakfast was great and had a great variety for adults, a 7 year old and a 2 year old! The staff were friendly and accommodating - always smiling and overly helpful! The location of the hotel is opposite the city but a nice walk over. We loved our stay and hope to be back again soon!
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from George Reskakis, Guest Services / Front Office at Novotel Sydney on Darling Harbour
Responded 23 Oct 2023
Dear Guest, Thank you for your perfect rating and for choosing Novotel Sydney Darling Harbour for your recent stay. We are absolutely thrilled that you had such a wonderful experience with us. Delivering exceptional service and creating memorable experiences for our guests is our top priority, and we are delighted that we succeeded in meeting your expectations. Your satisfaction is our greatest reward, and we appreciate your kind words. Thank you for your feedback, and we look forward to welcoming you back for another outstanding stay. sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed here one night on business at the convention centre just across the light rail line. Fantastic hotel, comfortable and professional with generous rooms and bathrooms. I only had two small annoyances. The first is that there’s a cafe near the hotel restaurant but it was not open, so I couldn’t just get a coffee and pastry (this was mid morning on a weekday), nor was it open the next day. I had to walk across the road to an IGA to get a snack unless I wanted to order from the bar menu. The other annoyance is that to get from the convention centre or light rail station up into the hotel us a long, gloomy walk through a parking garage, up a lift, then up a second ramp. Not really something the hotel could easily change, but not a very pleasant welcome.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from George Reskakis, Guest Services / Front Office at Novotel Sydney on Darling Harbour
Responded 23 Oct 2023
Dear Alexa, Thank you for your perfect rating and for choosing Novotel Sydney Darling Harbour for your recent stay. We are absolutely thrilled that you had such a wonderful experience with us. Delivering exceptional service and creating memorable experiences for our guests is our top priority, and we are delighted that we succeeded in meeting your expectations. Your satisfaction is our greatest reward, and we appreciate your kind words. Thank you for your feedback, and we look forward to welcoming you back for another outstanding stay. sincerely, Hotel Management Novotel Darling Harbour
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a lovely few days. Excellent restaurant & bar Ella who served us was so helpful. Food was fresh with a great menu. . Check In was easy, rooms very comfortable & clean. Staff super helpful , Definitely worth a visit.Easy parking great location.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from George Reskakis, Guest Services / Front Office at Novotel Sydney on Darling Harbour
Responded 4 weeks ago
Dear Mark, Thank you for your perfect rating and for choosing Novotel Sydney Darling Harbour for your recent stay. We are absolutely thrilled that you had such a wonderful experience with us. Delivering exceptional service and creating memorable experiences for our guests is our top priority, and we are delighted that we succeeded in meeting your expectations. Your satisfaction is our greatest reward, and we appreciate your kind words. Thank you for your feedback, and we look forward to welcoming you back for another outstanding stay. sincerely Hotel Management Novotel Sydney Darling Harbour
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel is wonderful!! Reception were great ,got an early check in because our room was ready but because their system was down Chloe comp'd us a couple of drinks at the bar or Cafe and she even found us when she was able to issue our keys !! It was smooth as silk , considering their issues. Now it was grand final weekend 🏉and a long weekend so I was astounded when we were able to get a late check out on the Monday... 4pm! Complimentary until 12pm and only $20 per hour thereafter. Worth every penny! 🪙🪙🪙 We started the Sunday with Breakfast in the hotel room☕🥓🍳. Whoa! for room service it was damn well priced. 2 meals and 2 coffees for around $60 and I didn't even get out of bed 😂😂 🛏 Had a nice shower.🚿🧼 Water Pressure was a little lacking but it was a bath too! I REPEAT . A BATH! 🛁🛁I was very excited aaaaand then never used it ... but it was there. The block out blinds in the room were a god send because on the Monday I had a bit of a hangover and was knackered from the previous 2 days ... I didn't know it was daylight until 9am when I checked my phone ! How good is that!☀️🚫☺ Anyway , they cleaned the room well and the whole place was lovely. Packed out with families but still lovely. Pretty sure I didn't ride the elevator alone ONCE 🛗👨👩👦👦👨👩👧👧👨👩👧 packed in like sardines and just prayed I didn't need to fart... Even at 12pm I was standing at the front door waiting for uber eats 🧋🥟🚙 with 2 other people DOING THE DAME THING... THEN I rode back up in the elevator with 4 other random blokes... insane!🛗 The vibes of this place are relaxed and very family friendly...my next review will be on their restaurant @theternary The Ternary ... it was good . So,so,so,so good. All in all Great views from the room (best at night) and a verryyy comfortable bed. Reasonable priced per night, bar has spirits T happy hour (4 to 6pm) and close to all forms of transport. Tram , ferry , bikes and easily accessible by uber or taxi ... We will be staying here again for sure. 5 stars out of 5 ⭐⭐⭐⭐⭐ #novotel #hotel #weekend #comfort #positivevibes #happyhour #bikes #breakky…
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from George Reskakis, Guest Services / Front Office at Novotel Sydney on Darling Harbour
Responded 23 Oct 2023
Dear James, Thank you for your perfect rating and for choosing Novotel Sydney Darling Harbour for your recent stay. We are absolutely thrilled that you had such a wonderful experience with us. Delivering exceptional service and creating memorable experiences for our guests is our top priority, and we are delighted that we succeeded in meeting your expectations. Your satisfaction is our greatest reward, and we appreciate your kind words. Thank you for your feedback, and we look forward to welcoming you back for another outstanding stay. sincerely, Hotel Management Novotel Darling Harbour
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
USD 160 - USD 265 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel sydney on darling harbour hotel sydney, novetel sydney, accor sydney on darling harbour, sydney novotel, darling harbour novotel
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
525
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Claim Your ListingNOVOTEL SYDNEY ON DARLING HARBOUR (AU$241): 2023 Prices & Reviews - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Novotel Sydney on Darling Harbour
Which popular attractions are close to Novotel Sydney on Darling Harbour?
Nearby attractions include Flight Experience (0.2 km), Darling Harbour (0.3 km), and Australian National Maritime Museum (0.3 km).
What are some of the property amenities at Novotel Sydney on Darling Harbour?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Sydney on Darling Harbour?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Novotel Sydney on Darling Harbour?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Sydney on Darling Harbour?
Yes, paid private parking on-site, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Novotel Sydney on Darling Harbour?
Conveniently located restaurants include The Ternary, Social Brew Cafe, and Sokyo.
Are there opportunities to exercise at Novotel Sydney on Darling Harbour?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Novotel Sydney on Darling Harbour?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Sydney on Darling Harbour offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Novotel Sydney on Darling Harbour?
The staff speaks multiple languages, including English, Chinese, Greek, Arabic, Indonesian, Vietnamese, and Lithuanian.