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Located next to Central Station, Mercure Sydney boasts 517 newly refurbished rooms & suites, rooftop indoor heated pool, sauna & fitness centre as well as brand new restaurant Platform 818 and Eve's Bar. Mercure Sydney's convenient location is the perfect place from which to explore Sydney's major attractions. Just 4 stops by train to Sydney Harbour Bridge & Opera House, a 10 minute walk to Darling Harbour & the International Convention Centre, 15 minutes by light-rail to the Sydney Cricket Ground and with direct buses to iconic Bondi Beach right from our front door. Train, Shuttle and Taxi services round out transit options to Domestic and International Airports. The hotel is within walking distance to China Town, Spice Alley, White Rabbit Gallery and Glebe Markets as well as shops, bars and cafes in surrounding suburbs; Chippendale, Surry Hills & Broadway. Unique to Mercure Sydney are our Balcony Queen rooms featuring views over Sydney CBD, Privilege Rooms with Nespresso Machine, Complimentary Evian Water, Robes and Slippers are situated on Level 13 with sweeping views of our surrounds and 5 suites with separate living quarters and dual rain-showers. A range of bedding configurations: Queen, King, 2 Double beds and Family Rooms with 2 Double Beds and Bath allow us to tailor your stay to meet any needs. Accessible rooms with grab rails, lowered sink, raised toilet, shower chair and handheld shower head provide comfort for guests in need of physical support while Braille in lifts, Audible emergency system and closed caption tv provide access to hearing and vision impaired guests. High-Speed Wi-Fi, bedside USB ports, 24 hour room service, secure parking, electric car charging station, dry cleaning & coin-operated guest laundry and a dedicated concierge team makes Mercure Sydney the perfect base for Exploring Sydney for both Business and Leisure guests. Mercure Sydney's commitment to sustainability is supported by electric car charging station, rooftop solar panels, 3* water and 4* energy Nabers classification and a Silver Planet 21 rating.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Green
Languages Spoken
English, French, Spanish, Chinese and 6 more
Location
818-820 George Street, Sydney, New South Wales 2000 Australia
Mercure Sydney
5,839 reviews
Getting there
Great for walkers
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Mercure Sydney garners mixed feedback from guests. While the hotel's location is celebrated for its convenience to Central Station and Chinatown, some travelers have raised concerns about the rooms, citing issues with lighting, comfort, and cleanliness. While the service has been praised by several for being friendly, others have experienced inconsistencies and delays.
The hotel's value for money has been questioned, with high costs not always matching the quality of experiences and amenities. Despite enjoying the diverse breakfast options, guests suggest the amenities, like plumbing, could see improvements. The atmosphere is seen as a blend, with unique lighting features adding a positive touch, although the dark rooms and dated corridors have not gone unnoticed.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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Really enjoyed our stay here, where we booked a deluxe city view room. This tirned out to be a suite with a separate lounge/dining area with a couch and table & chairs, and in the bedroom a couple more comfortable chairs as well as the bed, which was pretty comfortable. The hotel is about 300m walk from Sydney Central station, with a view from the room westward along Broadway. Built in 1794, this is one of the oldest roads in the NSW colony, only getting the name Broadway when it was widened in 1906, when the nearby Sydney station was opened. We were very impressed with the staff, found the guest self service launday and liked the reasonably priced parking in the hotel, unlike otheres here where parking is elsewhere. The one downside was the restaurant breakfast. No idea if it's any good, but glad we didn't prepay. Hotel is fairly big, but breakfast room was way too small. Got on a long queue where they took your room number and directed you to another long queue to get a table. We found an alternative restaurant very close in Broadway, which was fine.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 23 Jan 2020
Dear PineappleSkip, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Daniel Barnard General Manager Mercure Sydney
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We just returned from a 3 night/4 day stay at the Mercure and we were very happy overall with our stay. From the moment we checked in the staff were very friendly, in particular Iva was lovely. We stayed in a recently refurbished room and it was a very nice surprise. Lovely rain shower heads, comfy beds and blackout blind which was great as we have two young children. The hotel is in a great location, very close to the train station and light rail which makes it easy to access to and from the airport, especially with children. The breakfast buffet was great with lots of options that pleased our 4 year old. Breakfast time was busy but you could see the staff working hard to make sure they seated you as quick as they could and there was always food being refilled. All in all a really pleasant stay and would recommend this hotel to others as well as staying here again in the future.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 12 Jan 2020
Dear EmmaK82, Thank you for taking the time to share your feedback from your recent stay at Mercure Sydney. I am delighted you enjoyed your stay with us, including that you enjoyed our upgraded rooms, the central location and wide range of options available at our breakfast buffet. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Daniel Barnard General Manager
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My partner and I stayed in a balcony queen room on level 9 for 2 nights using the Stay and Play package, the room was clean with a queen size bed, arm chair, desk and wardrobe with iron and ironing board. The big seller was the balcony overlooking Railway Square and George St with pretty city lights at night time. Unfortunately the bed was not to our liking very hard and uncomfortable. Bathroom had a lovely rain shower but the pressure was minimal and housekeeping was limited with rooms only serviced after a 3 day stay which was a bit annoying considering I was paying $310 a night for the room I had to service myself. The main entrance to the hotel is located at the back of the hotel but easily accessible the reception staff and foyer was warm and welcoming with a lovely smell. Breakfast was good with a large variety of items, but I would suggest children be accompanied by an adult when using the coffee machine. I would say this hotel is more a 3* than a 4* venue.
Mercure is very well situated next to Central railway station, Railway Square bus terminal and the light rail is a short walk away. Plenty of restaurants and cafes within walking distance and Haymarket just down the road. Being an Accor member I expected a bit more from this hotel.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip:Â Great wholesome breakfast
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amanda Lloyd, Guest Services / Front Office at Mercure Sydney
Responded 29 June 2022
Dear cate1275 Thankyou for taking the time to provide us with an online review. I was pleased to learn you enjoyed the cleanliness of your Balcony Queen City View Room, our Central location and buffet breakfast in Platform 818. We hope to welcome you again soon! Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney
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We booked two rooms, as we had friends with us. Our friends got a very nice room, like we have usually had in the past. But our room was right on the end on a corner, and smaller than usual. It seemed to only be set for one person, it only had one side table and towels for one person. There was a lot of noise from above due to the renovations that were being carried out on the floor above. We did not find the bed as comfortable as usual and there were only hard pillows in the room, without the usual selection available.The only good thing about it was that we arrived at 9.00am and were able to get into the room straight away. We all had dinner that night in the recently renovated restaurant and enjoyed a lovely meal with excellent service. Breakfast the next morning, however, was very disappointing. There was no cooked tomato, only fresh; no cooked mushrooms; no tomato juice. My husband ordered two fried eggs, the order number stayed on the table for ten minutes, we queried the order with one of the waiters, but gave up after another ten minutes. We were told they no longer keep tomato juice, not even for a Bloody Mary. The Concierge was very nice and most helpful in getting us a station-wagon taxi and helping us with our luggage.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip:Â Don't get stuck with same room we did on the ninth floor.(912?)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 7 Jan 2020
Dear P4272OBkarend, Thank you for taking the time to tell us about your stay at Mercure Sydney. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With feedback such as this regarding the hotel room and pillow preference, it is important that we are advised of the issue as soon as possible, either by contacting the Hotel Duty Manager or reception, so that we can rectify the issue immediately and without delay. I am pleased to hear you enjoyed dinner at Platform 818 and the service provided by our Concierge team. Please rest assured, I have passed on your feedback regarding the Breakfast, to the relevant Department Managers who will address this issue accordingly. If you would like to discuss the details of your experience further, please don't hesitate to call (02)92176614. Again, thank you for sharing your experience. I look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard General Manager
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Stayed for 2 nights in November in a family room. The 2 double beds in the standard room is quit small but modern and nice. Comfy beds. Good block out shutters. The roof top indoor pool was great for the kids and awesome view, but stairs for stroller was difficult. Parking on site. Has a small gym and sauna. Ate in the restaurant which was top notch. Not cheap standard city prices but awesome food, very la di da. Close proximity to new shopping mall, bakeries, Mcdonlads, China town etc. Excellent price for city. We even forgot some items in the room and the house keeping posted them back to us for a fee. Quit helpful. Would recommend.
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Date of stay: November 2019
Value
Rooms
Service
Room Tip:Â Maybe go for the next one up from standard as standard is quit small.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 13 Feb 2020
Dear Purpose Kathleen R, Thank you for taking the time to tell us about your stay at Mercure Sydney. At Mercure Sydney, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to hear your stay was pleasant and that you enjoyed the hotel room, pool and our onsite Restaurant Platform 818. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your feed back and look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard General Manager Mercure Sydney
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Recently we stayed at the Mercule Hotel in George Street Sydney. The Hotel is convenient to Central Train Station, the Light Rail, and the busy metropolis that is George Street.
This was a Birthday Celebration Gift ( my 80th) from my daughter.
Immediately, we were made to feel ‘Special’. The Staff, en masse, welcomed us as if ‘Family’. Hotel Staff are always courteous, but “Family’ slots in well above the norm.
We were Upgraded to a room, newly renovated, one the 11th Floor. What a lovely surprise greeted us upon opening our door.
Well designed, spotlessly clean, and as we explored, very pleasing to the eye - altogether Inviting and’ Swish’
Our surprise, answering a knock at our door, revealing a ‘beaming’ staff Member bring chilled Champagne, along with chilled glasses… WHAT an unbelievable surprise. Shortly after, I was presented with a bunch of delicate pink Roses. ‘ Family’. - Unique and Beyond Special, was how I felt.
After all the excitement, we were blessed with a superb sleep as the room was so quiet and completely dark.
Ours was a short stay unfortunately, just one night, but we did find time to visit the 14th Floor, where we were impressed with the Indoor Swimming Pool, and, the well equip Gym. All with a commanding view of the City.
Breakfast, was a very busy affair. The Smorgasbord Style was well suited to busy breakfast clients.
The extensive menu, enticingly presented, pleased every palate - again superbly cooked.
We have no hesitation recommending the Mercule Hotel, and will certainly be revisiting our ‘Family’ there in the future.
Thank you for perfecting this special occasion
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:Â Ask for an newly renovated room and make sure you have time for breakfast in Platform 818
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 3 Feb 2020
Dear Coralie_loves_travel, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Daniel Barnard General Manager
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We had a very disappointing stay at the Mercure Hotel. We selected this hotel as we were arriving on the Indian Pacific train from Perth and it was the nearest to Central Station, the idea being we would have a few days in Sydney, before returning home to the Northern Rivers.
The design of this hotel is strange, the front door, where the cars, taxis and limos go, is actually another block away, down a narrow, dismal back lane called Little Regent Street. The back door, in Railway Square, is not signed and is unwelcoming. Going through the door, we were faced with stairs down to Reception. The lift to that floor was out of order. There was no Concierge service and no one offered to help us with our luggage. When we did get to Reception we were dealt with quickly, however, on getting to our room there was a letter saying that due to Covid safety? our room would be only serviced after a 3 day stay, this meant for nearly $250 a night, we had to service our own room. If I was staying in self-catering, this would be fine, but we believed we were staying in a 4 star city hotel. Next discovery was that the restaurant was closed and there was only one eatery open, a bar, called Eve's Bar. We then booked a table at midday for our evening meal but on arrival at 6pm we found our reservation had "disappeared". The staff did eventually find us another table, but if the hotel is worried about cleaning our room because of Covid, this worry didn't carry to the pub, which was busy (and noisy) and we were very close to the next table.
On day 2 we ran out of tea and coffee and went down to Reception to ask for some, this never arrived! We had regular visits to Reception as throughout our stay, from day one, our keycard would not operate the lift and we had to get new cards every day.
Day 3 we went to Reception where a member of staff tried to assisst, as we had now run out of shampoo, soap, etc. Another reason we had booked this hotel was that it advertised a shuttle service to the airport, you won't be surprised to hear this wasn't available, either, the company they used was no longer available. The receptionist did arrange for a taxi for us, which probably worked out as cheap as a shuttle. He did arrange for more tea and coffee to be delivered to the room (it never came) and offered a full room service, which we declined as we were leaving the next day, we did ask for clean towels, which were delivered but the old, three day wet towels were not taken away.
Consequently, we were glad to leave this hotel. We are Accor Members but I cannot think of anything to recommend it. It certainly cannot possibly deserve four stars.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arrived early and advised they would call or text when room ready. Returned at 3pm as had heard nothing and found they had sent an email just prior to 3. Given we had paid extra for superior room and were staying 5 nights I think a cleaned room could have been found prior to 3pm. We also were checking in mid week, not a Friday which you would assume to be busier. Location is convenient as right by bus and train station. Near to restaurants and fast food. 20 minute walk to a supermarket and 40 min walk to Circular Quay so not central location but more on the edge of CBD. Quiet rooms and lovely view of city which we had paid extra for. This hotel renovated in last two years but there were multiple scuff marks on our walls. Bathroom nice and comfortable beds. There was an issue with small bugs/midges coming through the bathroom vents each day so think they need to fumigate the air conditioning system. There were dead ones on the bathroom ceiling. An empty dirty wine glass sat outside our neighbour’s room for 3 days which was a bad look. Pool is indoors on the roof. Very small and not very warm. No spa but a sauna and a gym. Room rate most I have paid anywhere in the world including 5 star hotels but maybe everywhere in Sydney is expensive at the moment. Good having a guest laundry in the basement though $10 a load for powder, washer, dryer.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip:Â Pay extra for city view otherwise you will be looking at a wall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ben Murphy, General Manager at Mercure Sydney
Responded 26 Feb 2023
Dear Camda Thank you for taking the time to share your experience and provide a review of your recent stay at Mercure Sydney. We hope to welcome you back if you travel to Sydney again. Kind regards, Ben Murphy General Manager Mercure Sydney
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Have stayed here many times and again came through even in these uncertain times. Brilliant location with buses at thefront door or a short walk via the subway underpass to Central station and Chalmers street for the trams to Randwick or the Quay Thr staff are masked up and doing the right thing as we were. The Platform 818 meal with truffle was brilliant You can expect breakfast in a box in your room but there is no way around the magnificent buffet generally provided given these times. We had a beautiful room provided and we will be back.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Modern rooms of reasonable size, great location right near public transport esp trains. Good value. 5 minute walk to Spice Alley and its street vendor alley; bit longer to Chinatown; and other food choices. Good car parking underneath - daily fee isn't cheap but good value for Sydney. Breakfast was crowded - be prepared to wait for a table or go outside the busy times (advised in rooms). Pool and gym are on the top floor with city views.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel_Barnard, General Manager at Mercure Sydney
Responded 12 Jan 2020
Dear pw4004, We very much appreciate your comments regarding your stay at the Mercure Sydney. I am pleased to see you enjoyed your stay and that we have received both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Daniel Barnard General Manager
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As far as I know most will do an after hours drop off but you will have to pay for an extra day and they should have a drop off box for the key, best thing to do is ring car companies and check with them.
My favourite hotel in Sydney. Visit there once per week. The owners, the Schwarz family serve their own brewery drinks there. Easy parking. Great rooms
Laundry facilities and services are available at Mercure Sydney Hotel. The self-laundry facilities are located on Level B1 of the hotel with simple instructions and laundry items available to assist you.
There are more places to choose from in the Sydney area.
PRICE RANGE
AU$188 - AU$320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure sydney hotel sydney, accor sydney
LOCATION
AustraliaNew South WalesSydneyInner West
NUMBER OF ROOMS
517
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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