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Step into Swiss hospitality in the heart of Sydney. From a warm reception in our contemporary lobby to check-out, sincere Alpine friendliness accompanies you every step. Our 369 airy rooms and suites feature modern design, premium comforts, and city views—a retreat for business trips, weekends in the CBD, or Sydney holidays. Swissôtel Sydney believes health and happiness go hand-in-hand. From Arches on Market's sophisticated cuisine to Spa & Sport’s treatments, everything enhances our guests' Quality in Life. Meetings and events run with precision in our heritage-listed Blaxland Ballroom and smaller, AV-equipped spaces. Sustainability is at our core, from sourcing produce to energy-saving practices. Minutes from Town Hall and St. James stations, Swissôtel Sydney places you in the CBD's center, near shopping, the State Theatre, Darling Harbour, the Rocks, and the Opera House. With direct Light Rail to Moore Park, the Sydney Cricket Ground is just 15 minutes away.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
City View
Classic
Languages Spoken
English, French, Spanish, Chinese and 8 more
Location
68 Market Street, Sydney, New South Wales 2000 Australia
Swissôtel Sydney
3,901 reviews
Getting there
Great for walkers
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Swissôtel Sydney is often celebrated for its sophisticated atmosphere and prime central location, with guests frequently lauding its proximity to city attractions. However, opinions are divided regarding amenities and service, where some visitors commend the staff's attentiveness and others point out service inefficiencies. Cleanliness receives both praise and criticism, with inconsistency being a concern.
The comfort and quietness of rooms are appreciated, yet there are grievances about their dated style and maintenance. Additionally, the value is questioned due to extra fees and high prices for standard services.
Location
Central
Atmosphere
Sophisticated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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The hotel is located in Market st which makes the QVB shopping arcade, Myer and David Jones within 5 minutes walking distance. There is also a tram station close by and plenty of small eating places and bars.
The hotel starts on the 8th Floor of the building but there is a ground floor lobby where guests can leave luggage to be delivered to there room. Our two cases were at the door within 5 minutes of us walking in to the room.
The reception floor also includes the a bar that provide drinks, tea/coffee and snacks till late and the dinning room. Check is was quick and friendly as my wife had prepaid the room online and had selected one of the medium priced double rooms.
Public areas are clean and tidy which include a heated pool and hot tub, a small gym and spa on the 10th floor. The rooms are well appointed with mini bar, tea/coffee, ironing equipment and a safe in the wardrobe. There is an individual air conditioner control on the wall
The bed and pillows were very comfortable amongst the best we have experienced in all of our travels. The size of the bathroom is amazing and includes a full size bath, which I really enjoyed after a day of walking around the city.
Access to the floors and your room is via an electronic card which operates the rooms power.
While not cheap this is a good value hotel for visitors who wish to be placed close to major attractions. We walked to Circular Quay and the Sydney Opera House within 25 minutes
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Book in advance online direct to receive better rate on room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SwissotelSydney_GM, General Manager at Swissôtel Sydney
Responded 21 Jan 2020
Dear 4boysdad, I am delighted to hear you had such a fantastic stay at Swissotel Sydney, and I very much appreciate your positive review. I agree, the hotel really has a fantastic way of letting a person relax with it's pool, hot tub, gym and spa. We hope to welcome you back again soon, in the near future! Kind Regards, Lorraine Mercuri
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I stayed here with my teenage daughter for 2 nights. Location was very convenient in the midst of the shopping and cbd district and easy airport transfer via nearby train station (st james). I preferred the location over Darling Harbour and Chinatown locations where we had stayed in past .... much closer to shops and not as expensive as staying near rocks or circular Quay. Very comfortable beds and clean and spacious rooms. We found standard pillows uncomfortable but was easily fixed with a call to housekeeping who quickly delivered our choice of pillow. We would happily return.
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SwissotelSydney_GM, General Manager at Swissôtel Sydney
Responded 21 Jan 2020
Dear Adelaide65, Thank you for taking the time to tell us about your recent experience, and I am delighted to hear that you enjoyed the location of Swissotel Sydney; I am also very happy to hear that you were happy with our staff and their services. We hope to welcome you back to our hotel, in the near future! Kind regards, Lorraine Mercuri
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Interaction with all staff, from Concierge at the entrance on Market Street, to check in, housekeeping and executive lounge, was always of a high standard. Very quiet hotel considering the inner city location. I had booked a Swiss Executive King but unfortunately due to an oversight, we were given a room with two singles. We asked for these to be replaced with a king but it wasn't possible at the time. We were offered another room by a very obliging and nice reservation manager (sorry, cannot remember her name) but the original room was in such a good location and aspect, we decided to stay. This was a small problem and although we would have much preferred the king, it really didn't impact on our overall impression and stay at the hotel. The executive lounge food and variety was excellent and the offerings were changed daily. The beverages offered were also of a very good standard. Two small downsides....we found the food and beverage area a little tight when there were so many people there each evening and also in the morning for breakfast. Maybe an easy way around this might be for breakfast times to place the toaster, coffee machine and pastries in a slightly different location. This would go a long way to reduce the congestion at busy times. The second suggestion would be to consider having a quieter area (without young children) for travelling couples to use if they wish. Please don't misunderstand me, we have had children of our own and love them dearly. Also understand what it is like to travel with them. We understand that anyone who pays for the extra little luxuries afforded in an executive lounge is entitled to them but I also think children being noisy and sometimes running in a lounge can detract from the overall special expectations some travelling couples have when paying for this experience. The staff in the exec lounge were very good, obliging and attentive considering how busy this lounge can become. We will look forward to coming back to Swissotel when next we return to Sydney.
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Review collected in partnership with swissotel.com
Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nomad03669622271, General Manager at Swissôtel Sydney
Responded 2 Jan 2020
Dear Kevin, We very much appreciate your comments regarding your stay at the Swissôtel Sydney. It is always a pleasure to receive positive feedback. I'm very delighted to hear your experience was positively memorable from start to finish. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Live Life Well, Lorraine Mercuri, General Manager Swissotel Sydney
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My wife and I enjoyed a Friday night stay here and we found the room comfortable and well appointed. The bed was firm and the pillows plentiful. The bath filled and emptied quickly and there was plenty of hot water in the shower, all of the time. A good supply of tea and coffee was supplied in the room as well as plenty of soaps and fluffy towels in the bathroom. The robes were a good summer weight and were quite comfortable. We had a standard king room on the 12th floor and had easterly views to the base of Sydney Tower, Pitt Street Mall, and distance views to Hyde Park. We were able to obtain an early check-in, before midday, which was a great help to us. We ate dinner at the bar in the evening and enjoyed some light meals accompanied by sparkling mineral water and coffee to end. I wasn't too sure what to expect with regards to the noise of buskers in Pitt Street Mall, but my worries were soon negated as the heavy rain fell most of the night. We had no issues with noise from neighbours either. In-room Wifi worked well. Staff were efficient and friendly. The room requires your room key card to run electricity and also to gain access to the residential floors in the lift. We left the hotel mid morning Saturday, after a very enjoyable stay. Highly recommended.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Quieter rooms away from the lifts, East side of the hotel affords nice views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SwissotelSydney_GM, General Manager at Swissôtel Sydney
Responded 21 Jan 2020
Dear MWandAW, Thank you very much for your review, and what a delightful review to read. We are so grateful that you had such a fantastic stay at Swissotel Sydney. We cannot wait to welcome you back again soon, in the near future! Kind regards, Lorraine Mercuri
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The Swissotel is in the heart of Sydney's CBD and a great location for visiting the city centre and shopping. Being above a Department store it starts from level 8 so the rooms of the higher floors have good views over the city. The rooms are pleasant with very comfortable beds, a large bathroom and the suite we had also had a small balcony. Some furnishings were getting a little tired so perhaps a renovating should not be too far away. The breakfast was excellent, the club lounge worth the extra expensive of a higher grade room. All the staff were efficient and friendly.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Floor 20 or above worth requesting
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SwissotelSydney_GM, General Manager at Swissôtel Sydney
Responded 10 Feb 2020
Dear Rainman37, Thank you for your review, we are delighted to hear that you enjoyed your stay at Swissotel Sydney. I agree, due to Swissotel Sydney being above the shops, in the heart of the CBD, the rooms do offer excellent views. We can't wait to welcome you back in the future! Kind Regards, Lorraine Mercuri
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Thiaga, who checked us in, was professional, friendly, courteous and patient which created the perfect start to our short stay. Our room on level 20 was spacious, clean and luxurious. The location in central Sydney gave us options to explore Sydney by walking and using public transport. Car parking is not available in the building, but QVB is only a short walk away and the station offers discounts when pre-booking. Great value as we scored a relatively low rate booking directly with the hotel about six-weeks out but it was even less expensive on the day (too late to take advantage though).
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Date of stay: January 2020
Value
Location
Service
Room Tip:Corner rooms on higher floors on the south-eastern side may/should have water views. (we did).
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SwissotelSydney_GM, General Manager at Swissôtel Sydney
Responded 28 Jan 2020
Dear U6302MPstephenl, Thank you for this fantastic review, I also believe that the location of Swissotel Sydney is excellent for exploring Sydney's beautiful sights. We hope to welcome you back again soon! Regards, Lorraine Mercuri
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Allow 50 mins to check in and lift waiting time No hot spa bath it's closed Pool open Pool requires pre booking which takes time and you need a key for that Afternoon tea is one plate of food and one drink Wouldn't get exec level until reopens in full Free breakfast nice but complex to get the food Restaurant is closed Que for lifts some guests confused by signage some walking down fire stairs chef at breakfast only but on one station Huge crowds due to school holidays not the staff fault Allow 1.5 hrs breakfast you cannot serve yourself no buffet all served to you from stations this takes time Staff are amazing patient caring wonderful and putting up with a lot...really grateful to the staff who are undervalued in what is a difficult situation I take my hat off tyo the staff Suzanne Chris and sumita just amazing people but covid has changed the stay Location great rooms fantastic but see as above Check terms conditions carefully and ring and ask what is open closed and how it works. Restaurants close in local vicinity at 8pm mostly rocks and circular quay open as is maccas Light rail good They need their restaurant and exec level open soon I feel for the staff they are exceptional
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Choosing the Swissotel Sydney for a father-son weekend for my husband and 19 year old was the best last minute decision I've made for a while! With a health battle on our hands, staff were fabulously considerate and caring when I called to make a same-day reservation, organising a super comfortable room and making my boys feel warmly welcome. The central location was perfect for gentle excursions punctuated by rest breaks back at the hotel, and the buffet breakfast was excellent. Heartfelt thanks to the Swissotel Sydney team. We're Accor members and this was our first visit... We will be back!
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Date of stay: February 2020
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SwissotelSydney_GM, General Manager at Swissôtel Sydney
Responded 17 Feb 2020
Dear aussiesseetheworld, I am so incredibly delighted to hear your husband and son were able to enjoy a break, and thank you for writing this review - it made my day to know that we were able to provide such a comfortable and happy experience for you and your family. We, at Swissotel Sydney, hope to welcome you and your family back in the, hopefully, very near future. Kind regards, Lorraine Mercuri
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I’m still halfway through my stay but I feel like writing a review of this hotel. Although slightly outdated, the hotel has a lot to offer given its price. I stayed in the Advantage Room and the experience started at the reception. All of the staff were polite and friendly, you can also be rest assured that the hotel has adequate covid safety measures in place. As an Accor Gold member, no deposit was required. From all the showering nécessités to your laundry needs, the room has most of the amenities you need. The minibar is also filled with snacks, coffee capsules as well as a glass of red wine. To make sure all your devices can be fully recharged, numerous USB ports and power outlet can be found next to the bed and the workstation next to the TV. Overall very enjoyable stay till now.
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Date of stay: August 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Suzanne Johanson, Guest Services / Front Office at Swissôtel Sydney
Responded 9 Aug 2020
Dear Kurtislee, Swissotel Sydney is delighted to hear you were extremely happy with your stay. We sincerely thank you for your loyalty to AccorHotels, we certainly look forward to welcoming you back to the hotel in the near future. As our guests safety is always our priority, we are happy to hear you felt comfortable with the COVID procedures that we have in place. Please do not hesitate to contact me for any assistance you may require. Warm Regards, Suzanne Johanson, Guest Relations Manager
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Greeted by welcoming & helpful staff who checked us in early with a great room on the 24th floor, they sent us a bottle of wine and some flowers with a personalised card for our anniversary. We felt so relaxed and enjoyed the stay with all the special treatment and small touches the hotel had to offer. We selected the room that came with Club Lounge entry, and even though the lounge was not in operation due to Covid, we had a full buffet breakfast, afternoon tea & canapés served to us at the bar (with live music) on level 8, we were pretty satisfied, and the quality of the food is superb (try the omelet with everything), the table staff actually talk to you. It's so close to the shops. We attended the Elvis and Beatles show across the road at the State Theatre, that was an amazing show! The spa on level 10 in the hotel was fantastic. My wife and I were very impressed with the quality of service. We've already planned a return visit. Thank you to Suzanne & all the staff for a memorable stay. The trick with parking is to use the drop off zone at the front of the hotel to un/load your luggage before parking.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Christopher Ellas, Guest Services / Front Office at Swissôtel Sydney
Responded 18 June 2021
Dear JonpZ1954YM, Greetings to you from Swissotel Sydney. We thank you for your wonderful feedback. We are delighted to hear your stay was exceptional and you enjoyed what Swissotel Sydney had to offer. it is with great pleasure we were able to be part of your special occasion. We thank you for choosing Swissotel Sydney and hope to welcome you back in the not too distant future With Warm Regards Christopher Ellas Assistant Front Office Manager
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There are more places to choose from in the Sydney area.
PRICE RANGE
AU$275 - AU$459 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel sydney hotel sydney, swissotel hotel sydney, sydney swissotel hotel
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
369
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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