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Novotel Sydney Central

169-179 Thomas St, Sydney, New South Wales 2000 Australia
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Traveller (386)
Room & Suite (278)
Dining (48)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#76 of 192 hotels in Sydney
Location
Cleanliness
Service
Value
Novotel Sydney Central, located in the heart of the vibrant Sydney,is perfect for both corporate and leisure travellers. We are situated close to many famous Sydney attractions including Darling Harbour, Capitol Theatre, Sydney Entertainment Centre, and an array of shopping and entertainment venues.To ensure your stay is comfortable and enjoyable, guests can take advantage of our range of our hotel services and recreation facilities including the Field House Restaurant & Bar located in the hotel lobby, a rooftop swimming pool and 24hr reception and room service.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Paid wifi
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Chinese

Location

169-179 Thomas St, Sydney, New South Wales 2000 Australia
Novotel Sydney Central
1752Reviews24Q+A100Room tips

Reviews
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Rod B wrote a review Feb 2024
Australia17 contributions
Checked into room to find bathroom hadn’t been cleaned and was covered in hair. Was given another room with a worse outlook as punishment for complaining. This room was cleaner, in fact the cleaner left behind their rag so I could finish it myself.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: Beware the Happy Hour cocktail rip off. It only applies to one unheard of cocktail, but the rude...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lynn wrote a review Jan 2024
South Lanarkshire, United Kingdom38 contributions24 helpful votes
Just spent 5 nights in this lovely hotel. Very friendly staff and the breakfast was amazing especially the fresh juices. Very clean too. Great public transport links to circular quay so great location for exploring the city. Nice small pool to cool down at the end of a busy day exploring.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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hway29 wrote a review Jan 2024
Auckland33 contributions38 helpful votes
Hotel was in a great location. Close to Paddy's Market, Chinatown, Darling Quarter, Darling Harbour and easy to hop on train to Pitt Street and Circular Quay. Hotel was reasonably priced and included breakfast buffet. Breakfast buffet had the usual expected hot and meal options. Fresh fruit juice machine was good. The swimming pool was not huge but kids enjoyed it. Rooms were a little dated but were reasonably spacious and it was nice to have a little garden patio area. After cleaning each day the room was often missing towels or glasses or other things but this was provided once asked for. Lifts got very busy in the mornings and we often had to wait a long time even though there were three lifts. There is a car parking building next door and discounted rates through the hotel. However the parking card the hotel gives you often didn't work and we encountered other hotel guests who had the same problem.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 25 Jan 2024
Dear Hway28, Thank you for your recent stay at the Novotel Sydney Central. We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hobartgirl wrote a review Jan 2024
Hobart, Australia247 contributions76 helpful votes
Had a one night stay here. Because of my membership I was given a room upgrade with a balcony. Great I thought. The room and balcony was directly above the swimming pool. This meant I had screaming children all afternoon to about 9pm, which started again before 8am the next morning. Could not sit on balcony or have the door open. Could not hear the TV above the noise. Otherwise the room was fine. Clean and spacious.
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Date of stay: December 2023Trip type: Travelled solo
Room Tip: Avoid balcony rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 12 Jan 2024
Dear Hobart Girl, Thank you for your recent stay at the Novotel Sydney Central and for your feedback. It is great to hear that you found the room clean and spacious. Please accept my sincere apologies for the issues you had. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable. Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The_Happy_Traveller_Mum_Life wrote a review Dec 2023
Victoria, Australia27 contributions9 helpful votes
We stayed here with our two teens along our road trip up the east coast. Along the trip we stayed at motels, hotels and this one. This was by far the worst accom for our trip. The room was tiny. The decor is dated. The bathroom was so extremely tiny you could sit on the toilet, wash your hands and have a shower at the same time. The mattresses was about 30 years old... but with a thick new topper. To have a Novotel with a mattress like that, very embarrassing. It felt more like uni/atudent accom. Buffet breakfast was good value for money. Parking was easy to access. No offer or assistance with luggage. Very budget. Cancelled our reservation for the trip back through Sydney and booked elsewhere.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: The gyms deodoriser was SO extremely strong that I couldn't stay in there. The scent was too...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 28 Dec 2023
Dear The Travelling Mum88, Thank you for your recent stay at the Novotel Sydney Central and for your feedback. It is great to hear that you found our location convenient to your needs. Please accept my sincere apologies for the issues you had. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be sure to pass this to our Senior Management. Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable. Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anurag wrote a review Dec 2023
Dubai, United Arab Emirates6 contributions1 helpful vote
According hotels have some great properties. But this one is very basic. It gives a feel of a very basic hotel. Rooms, breakfast spread, ambience etc. were all like a 2 star or at best 3 star hotel. Only hood things about the hotel was its closeness to Central station. Very disappointing.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 28 Dec 2023
Dear Ansaigal, Thank you for taking the time to tell us about your experience at the Novotel Sydney Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GoldenClub wrote a review Dec 2023
Australian Capital Territory, Australia47 contributions55 helpful votes
Accor hotels are just so variable it's baffling, particularly the Pullman, Mecure and Novotel brands. After a terrible stay at Novotel on Collins (requires a total rennovation) this was slightly better but certainly not luxurious - functional is the best word to describe it. Certainly handy to central train station though.
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Review collected in partnership with Accorhotels.com
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 17 Dec 2023
Dear GoldenClub, Thank you for your recent stay and for taking the time to provide your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JeanieWeeny wrote a review Dec 2023
London, United Kingdom29 contributions9 helpful votes
Location was great in a quiet street. We could walk everywhere, across town to Sydney Harbour or, even closer, down the hill to Darling Harbour and plenty of places to eat. The Goods Line was handy with a nice traffic free walk to the Power Station and Darling Harbour and through the tunnel to George Street and the railway station. Metro supermarket on the corner. Staff were welcoming, friendly and helpful. Breakfast was nothing special, eggs on request just as you like it but fresh fruit salad was basically melon. The hotel accommodation was clean and the accommodation serviced daily. The room we had was a good size but needed to be refurbished. There were burn marks on the brown carpet and a paint job wouldn’t go amiss. The far side of the room was dark, there were no lights, we had to ask for a lamp to be able to read from the one easy chair. Some art on the walls would have been nice. We had to get the safe looked at. There were iron burn marks on the carpet. This could all be fixed easily so we would stay there again.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Not too far from the airport, the railway station is 5 mins away as is the Hop on Hop off Bus. ...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 17 Dec 2023
Dear Jeanie, Thank you for your recent stay at the Novotel Sydney Central. I am delighted to hear that you had an overall positive experience and found the location convenient to your needs. We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future! Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Erin S wrote a review Dec 2023
1 contribution
No easy access at front entrance, you need to climb stairs with your case. I fell and not one person came to check to see if I was ok. Over 15 minutes to check in. Room smells dusty and pillows are all very uncomfortable. Pool is small and the office block across the road is staring straight at you! Spa not heated while I was there. Breakfast not available through room service before 7am. Some days I would return from a conference at 5pm and my room service tray from the morning was still sitting in the hallway. Reasonably priced and ok location. Would not stay again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Not suitable for people who need easy access at front entrance.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 17 Dec 2023
Dear R2143XDerins, Thank you for your recent stay at the Novotel Sydney Central and for your feedback. It is great to hear that you found our location convenient to your needs. Please accept my sincere apologies for the issues you had. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can confirm the hotel has signage at the front to direct guests to the ramp that can be used to access the hotel. Nonetheless, I sincerely apologise that you had fallen at the front of the hotel and this had gone unnoticed by the team. Guest safety is of extreme importance. I will be sure to review all your feedback to prevent future occurrence of the issues you had encountered. Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable. Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AmandaJJJ wrote a review Nov 2023
Sydney, Australia9 contributions3 helpful votes
+1
First time visit and I would happily return. Friendly staff, decent sized rooms, with some of the nicest complimentary bathroom products I have used. In room dining is fairly reasonable price wise and although not a huge menu it is quite acceptable. Local cafes also if you want to eat out. The outdoor pool is great, although no shade over the water so you definitely need your SPF if swimming for a long period. I had the pool to myself at times which was great. I can’t really fault anything here. I’ve stayed at a few 5 star hotels that haven’t impressed me as much as the Novotel Sydney Central did. I was in the city for a family gathering so gave myself a couple of nights staycation here, enjoyed it.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Remember your SPF if swimming in the middle of the day. Pool is outdoors.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maxim Hickling, Guest Services / Front Office at Novotel Sydney Central
Responded 17 Nov 2023
Dear Amanda, We very much appreciate your comments regarding your stay at the Novotel Sydney Central and thank you for taking the time to provide your feedback. It is great to hear that you had an excellent stay and enjoyed your staycation. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be sure to pass on your praises to the team. Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us. Kind Regards, Maxim Hickling Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$238 - AU$356 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citigate central sydney hotel sydney, citigate central hotel sydney, sydney citigate central hotel
FORMERLY KNOWN AS
Citigate Central Sydney
LOCATION
AustraliaNew South WalesSydney
NUMBER OF ROOMS
255
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL SYDNEY CENTRAL (AU$238): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Novotel Sydney Central
Which popular attractions are close to Novotel Sydney Central?
Nearby attractions include Mission Escape George St (0.5 km), Capitol Theatre (0.4 km), and Paddy's Market (0.3 km).
What are some of the property amenities at Novotel Sydney Central?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Sydney Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Sydney Central?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Novotel Sydney Central?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Novotel Sydney Central?
Conveniently located restaurants include Platform 818, Betty's Burgers, and KOI Dessert Bar.
Are there opportunities to exercise at Novotel Sydney Central?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Novotel Sydney Central have airport transportation?
Yes, Novotel Sydney Central offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Sydney Central?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Sydney Central offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.