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Superbly located in the hub of the city, Hilton Sydney has magnificent views and convenient access to iconic attractions including the spectacular Sydney Harbour and Opera House. Offering contemporary design that fulfils comfort and style, outstanding facilities and exceptional service, Hilton Sydney is a must for both domestic and international guests and Sydneysiders alike. Choose from stylish guest rooms and luxury suites, and rejuvenate the body and mind at Fitness First Pitt Street Platinum with the latest gym facilities, indoor lap pool and stunning day spa. Sample two stylish and distinctive bars - the progressive, sleek cocktail bar, Zeta Bar with its team of mixologists and the iconic, Victorian live music hub that’s Marble Bar. Enjoy a coffee, light meal or tasty dessert at Lobby Lounge. One of Australia’s leading chefs and restaurateurs, Luke Mangan, provides a definitive Sydney dining experience at the award winning, glass brasserie.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hilton Sydney offers a central location that is highly valued by guests for its proximity to shopping and sightseeing opportunities. While the hotel's cleanliness and modern rooms receive high marks, some guests have noted issues with room sizes and disruptive renovations. Service quality has been a mixed bag, with accolades for friendliness and efficiency but also reports of slow responses.
The atmosphere tends to be relaxing, especially with the spa facilities, although loud music can sometimes intrude. Opinions on value and amenities are divided, with some guests finding the cost justified, but others are less impressed, particularly with noise disturbances and certain services not meeting expectations.
Location
Central
Atmosphere
Uninspiring
Rooms
Modern
Value
Expensive
Cleanliness
Spotless
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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Hilton once again exceeded my expectations with this hotel. The building is centrally located to great shopping and dining and has public transportation available right outside the door. Rooms were modern and well equipped and they had an amazing breakfast buffet available for hotel patrons, although I'm sure if you really wanted you could just come here to eat even if you weren't staying at the hotel. They had a full gym available for use (usually you get a small workout room) as well as a lap pool if needed. I didn't have need to use their car park but it appeared to be available if needed. Room service was also available and I felt the food pricing was very reasonable. I was not disappointed with what we paid for and would definitely stay here again or recommend to a friend.
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Date of stay: July 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 8 July 2024
Dear G5758QQamandac Many thanks for taking the time to post a review of your recent stay at Hilton Sydney. Your positive and detailed feedback was very much appreciated and will be shared with our teams. Thanks again for your input, and we hope to welcome you back to our hotel in the future. Kind regards Angela Black Executive Office
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This review is not really just about my excellent stay, but the relationship between Hilton staff and the general public
There is a good reason why I’m not in hotel hospitality as I can’t deal with arrogant and obnoxious members of public
I witnessed a complaint from a woman who came into the exec lounge late just before closing, apparently she had done the same several times prior. She started shouting so that everybody else could hear about her need for a drink, blaming not knowing about the standard exec room drinking hours served between 5-7 (despite not remembering on previous visits, being told at checkin, not accessing the messaging app or simply not asking anyone at all). Poor Jonathan, attending to service in the lounge that night, took the brunt of it all and tactfully tried to explain the policy, even apologised, but in the end had to give in for the sake of maintaining public relations and to prevent the issue from escalating. When Jonathan left the area she quickly dashed off out of the lounge with both glass and drink in hand,… I could never be hired to work at Hilton because I would have personally throw these people out of the door without opening it.
I’d just like to say two things in case she leaves a bad review.. as these types of people usually do
I really hopes she reads this and knows how disgusted she should be with herself, i.e. being absorbed into her own self importance, shouting and making an arrogant fool of herself.
Secondly, much praise to Jonathan and the rest of the team for dealing with such a disrespectful members of the public that just dont like to follow rules that everybody else seems to easily follow….
Well done everybody, from reception to lounge staff…. and thanks again for a brilliant stay. Alan
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 28 Aug 2023
Dear SpiritOfNomad Many thanks for taking the time to post a review of your recent stay at Hilton Sydney. We greatly appreciate your frank and empathetic feedback, particularly noting the excellent services provided by our teams, particularly Jonathan from our Executive Lounge. Rest assured that we will certainly share your kind comments with him. Thanks again for your input, and we hope to have another opportunity of welcoming you back in the future. Kind regards Angela Black Executive Office
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Our (my husband and I) stay was for 4 nights in a Junior Suite, breakfast was not included in the rate paid, and we did not use parking or gym facilities.
The Hilton is in a great location - public transport is easily accessed with the light rail just outside and the Town Hall train station very close by.
Our room number was 3026, which was a Junior Suite so included a lounge room area, plus the bedroom and large bathroom which could be opened up to the bedroom or closed down as you wish. There were two televisions - one in the bedroom area and one in the bathroom. The room does back on to the elevators, so some lift noise could be heard in the lounge room area. An iron and ironing board were already located in the cupboard, which was great not having to ask for this to be provided. Views from the room were of the Sydney Tower and a brief harbour view in the distance. The shower was one of those with wall jets, which was interesting but probably an unnecessary novelty. Bath salts were provided for the giant bathtub however they looked very much like they were extremely cheap and from a $2 store, and once used I can confirm they were cheap. Nicer amenities would be great in a suite.
The room contained some leftover dirty knives/used condiments from a prior guest and we had some confusion with housekeeping on arrival who could not understand we just wanted this removed from the room and they also didnt seem to realise this was not acceptable to find. Apart from this hiccup, room cleaning thereafter was adequate and everything was replenished daily.
Hotel staff were very much business-like and rather aloof. Polite, but did not go out of their way to provide service. We were not told where the elevators were, nor where any of the facilities were on checkin. We were staying in Sydney for my birthday and there were no extra touches provided, which would have been nice.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 27 Aug 2023
Dear olivedarcy Many thanks for taking the time to post a review of your stay at Hilton Sydney. Your feedback is very important to us, and we acknowledge that you have provided some very valuable points. We are extremely sorry about the Housekeeping miscommunication, and of course, the shortcoming with the used cutlery/condiments in your suite. Rest assured that this is not indicative of our usually very high standards of cleanliness and quality, and these details have since been shared with our operational management team for their attention and action. Furthermore, we deeply regret the oversight in not acknowledging your birthday, and again, this has been addressed with our teams to ensure these special occasions are not overlooked. Thank you for your input, and we hope you will give us another opportunity to welcome you back to our Hotel in the future. Kind regards Angela Black Executive Office
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I travel frequently and this was my 3rd time at Hilton Sydney since August 2024.
A few days earlier I reserved through a 3rd Party and checked in at approximately 16:00 where I was advised that no Deluxe King was available with a bath-tub. Only a walk in shower available, which in hindsight I should have refused, given a room with a bath-tub is the one they offered for reservation when I booked. Bare in mind at this time all bedroom types were available to reserve online, In fact I could have booked a higher graded room for $20 extra. I was not given this option. Was this the only deluxe king room available?
I was given a horrendous room on the 35th floor. It resembled a hostel and there was no complimentary water. It was an adjoining room next to the elevator and was an accessible room. While I think it is essential to provide these facilities it was totally unsuitable for myself. The noise from the elevator was unbearable and I didn't fancy the noise until the early hours. Decided to check out after 2.5 hours after having something to eat. Found alternative accommodation as I needed some rest after travelling all day.
I used the Hilton app to message them later and advise that I had checked out and left the key in the room. In the online chat I mentioned the room was horrendous and the reply I eventually got was " Good evening, thank you for letting us know. We will check you out and send you the invoice. Have a lovely evening ahead! " I found this reply quite patronising and requested a contact email for the manager. The manager contacted me later with the standard polite apology, but no offer of any compensation. I have heard nothing since.
Hilton Sydney had become my go-to, as I found it comfortable, well located and reliable, but it is apparent that loyalty means nothing and the customer care fell well short. Thankfully there are numerous quality alternatives in the CBD.
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Date of stay: January 2025
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 2 weeks ago
Dear AzzzK Thank you for sharing your feedback, and we’re genuinely sorry to hear about your recent experience. We strive to provide exceptional service and ensure all our guests feel valued, and it’s clear we missed the mark during your stay. We apologise for the room allocation issue, particularly regarding the lack of a bathtub and the noise from the elevator. We understand the importance of a comfortable and peaceful environment, especially after a long day of travel. Additionally, we regret that the communication and follow-up did not meet your expectations. Your concerns have been noted, and we will review how we handle guest requests and feedback to ensure we improve moving forward. Please note that in the interests of sustainability, we have since installed filtered water taps in each room, therefore, making the provision of bottled water unnecessary. We value your loyalty, and we'd love the opportunity to restore your faith in Hilton Sydney. Please feel free to reach out directly to our team if you ever decide to stay with us again—we would love to make things right. Thanks again for your input. Kind regards Angela Black Executive Office
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We were attending a function at the Hilton hotel & decided to spend the night The location is great across the road from the QVB shopping center & the lightrail is at the door. We checked in and were given a room on the 39th floor, this room ( 3901 ) you could hear the lifts going up & down so I returned to the front desk & asked to change rooms. The front desk team were polite & friendly & found us another room on the same floor. ( I thank them ) The room was comfortable and spacious with a nice bathroom which even had a bath, the view from the room was wonderful. We found housekeeping to be very helpful as well, on another point the meal at the function was first class. The breakfast in the morning had everything you could want & the staff were more than helpful, we would definitely stay again.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 28 Nov 2023
Dear Stockers104 Many thanks for taking the time to post a review of your recent stay at Hilton Sydney. We greatly appreciate the detailed feedback and are pleased to see that you were well looked after by our team. Rest assured that your kind comments will be shared with them. Thanks again for your input, and we hope to welcome you back in the future. Kind regards Angela Black Executive Office
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Having had a not-so-great experience at a Hilton overseas (Hilton Hawaiian Village) earlier in the year, I probably should have expected to be disappointed when spending last night in the Sydney Hilton. Upon arrival, I discovered that major renovations, which hadn't been mention upon booking, were underway. The room (3808) was okay, but a broken blind meant that a sleep-in was impossible due to bright light at 8am. The Marble Bar was not the elegant establishment it used to be. When I asked the bartender to serve my drink in a tall glass and not the short one he had used he replied that it shouldn't matter to me as the size of the serve remained the same whether the glass was short or tall. Then the 'glass' turned out to be plastic anyway! The biggest disappointment came with a much anticipated dinner at Glass - which I'll cover in a separate review. Suffice to say, that this too was not the pleasant experience I'd hoped for. While the food was underwhelming, the big shock came with the staff allowing a couple of young 'Influencers" at a nearby table to turn our section of the restaurant into the location of a rather tawdry two hour photo shoot. (And all they had purchased was one drink each). Our expensive meal ended up being more 'Paris Hilton' than 'Four Star Hilton'. To top things off, the waitress then reacted with dismay when I presented the Entertainment Book app on my phone in order to get a small discount. Upon checking out at the makeshift temporary Reception area the next day, the young staff member serving me also went to great pains to remind me that I "had a discount on my dinner" like she had done me a favour. After having spent over eight hundred dollars for one night's accommodation and food, that in itself felt like another good reason to never return again to an establishment I'd been visiting for over fifty years. I'd recommend that you too look elsewhere for your Sydney 'luxury stays" (!?!) in the future.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica N , Guest Services / Front Office at Hilton Sydney
Responded 1 Sept 2024
Dear Rowang760, Thank you for taking the time to review your stay at Hilton Sydney. We are sorry to note that we have fallen short of your expectations across several areas of your stay, from the room condition, to your dining experience. Our team will reach out to you separately, via email. Kind Regards,
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We stayed here for 2 nights before embarking on a cruise from the Overseas Psssenger Terminal in Sydney
We arrived about 11:30am from the airport - intending to drop our bags off and explore the city, but were surprised that a room was available and we were able to check in straight away, which was nice. The room was fine, had great views, a nespresso machine and good air conditioning - and the blackout blinds were good. Wi-Fi worked fine and there was a big TV with plenty of stations to watch
We had buffet breakfast included and the food was very good, although the egg / omlette station was often crowed with people, and others sometimes couldn't get past to reach the rest of the buffet.
Location was perfect as the light rail / tram was right outside and that went straight down to Circular Quay. it's also right opposite the Queen Victoria building and within easy waklking distance of the Westfield Mall and David Jones department store
Staff were friendly and I was able to borrow a stapler to staple our cruise luggage tags to the suitcases.
We wouldn't hesitate to stay here again next time we are in Sydney
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
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Trip type: Travelled as a couple
Room Tip:Â we were on 34th floor and had great views from our room and heard little noise from below
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 4 days ago
Dear Muffinz Thank you for taking the time to post a review of your recent stay at Hilton Sydney. We're delighted to hear that you had a great stay and enjoyed our prime location, well-equipped rooms, and the convenience of an early check-in. It’s pleasing to know that our amenities, including the Nespresso machine, blackout blinds, and Wi-Fi, met your expectations. We appreciate your feedback regarding the breakfast buffet and will look into ways to improve the flow around the omelette station. Our team is always happy to assist, and we're glad we could help with your cruise preparations. We look forward to welcoming you back on your next visit to Sydney. Kind regards Angela Black Executive Office
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Pretty average tourist hotel in the middle of Sydney, across from QVC building, trams, and trains. Location is super convenient to shopping, eating, and general site seeing. I was on the 42nd floor and still heard a little bit of street noise when I was by the windows. Hopefully the lower floors have better noise insulation. Overall the hotel is nicely decorated but nothing special about it. Check in is a mess at this hotel. There’s a sign now for Diamond and Gold check in but front desk doesn’t honor it. The regular check in line can extend out the front door or at least block parts of the lobby. There’s not enough room for waiting guests. Elevators are slow and seem unable to handle so many floors. Executive lounge has breakfast or you can eat at the restaurant on the second floor and light bites and beer/wine during the evening hours. My room was pretty average and small and sort of a disappointment for the amount being charged especially when there are nicer hotels across the city and this was on the executive floor level. Lighting is harsh in the bathrooms and throughout the room. I could hear noise from other guests in the hallway and the faint sound of a cellphone buzzing next door. TV remote didn’t work in my room but I didn’t really want to waste time getting someone to come look at it at 10pm at night. The room temperature controls would not go lower than 19.0C and was at 22C when I walked into the room. In November, that temperature seems too high. A Nespresso machine and mini fridge was in the room. Perhaps the most annoying part of the stay was the upgrade process. A day prior to check in, I inquired about a possible complimentary upgrade since the Hilton site was showing multiple rooms in all categories available. Instead, I was told there were no free upgrades available for my dates (even for elite tier status and contrary to what the Hilton app was showing) and instead was offered a paid upgrade to the Ambassador suite for ~$400/nt which I declined. During check in day, front desk did not mention any complimentary upgrade as granted to upper Hilton tiers so I asked again and I guess they couldn’t deny not having availability so was granted the complimentary one category up upgrade. Why is it so hard for elite members to receive their benefit when there is clearly space available? I understand if there was had one room available but there were multiple rooms available for my dates.
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Date of stay: November 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 19 Nov 2024
Dear Ambassador683414 Many thanks for taking the time to provide your detailed feedback following your recent stay at Hilton Sydney. We greatly appreciate your valuable input and take on board your comments in the areas where attention may be required. Please also note that upgrades are subject to availability, and our high-tier loyal Diamond members are given priority. Of course, there are conditions regarding upgrades, which are noted in the terms and conditions of this complimentary membership. Furthermore, may I emphasise that when the hotel is experiencing very high occupancies, this also limits the capability to provide an appropriate room upgrade. Rest assured that our teams are trained to ensure that they offer every possible option where upgrades are requested. Nonetheless, we are very sorry for the disappointment caused during your visit, and hopefully, next time you choose to stay with us, we are able to fulfil this benefit to your entire satisfaction. Again, we greatly appreciate you sharing your views with us and appreciate your patience and understanding. Kind regards Angela Black Executive Office
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I returned after the pandemic to the same warm welcome and hospitality of the Sydney Hilton. Hot tip- to book a family of 4, look for 1 room on the app and you can book connecting rooms at a discounted price. As a diamond member I enjoyed the large executive lounge on the 36th floor serving breakfast, afternoon tea, and evening can apes and cocktails. I have so glad this perk has stayed on in Australia compared to the US where being a diamond does not count at all. Sure you have to pay 10AUD for the buffet breakfast in the Glass brasserie but the spread and ambience is well worth it - one of the most elegant dining rooms you will have breakfast in. The location is perfect, 10 mins easy walk down Druitt to Darling Harbor and dozens of restaurants and 15 mins walk down to Circular quay and the sights of Opera House and Harbor Bridge. QVB boutique shops are across the road with delightful cafes. restaurants and town hall train station in the basement. I was in room 4005 and the views were spectacular with harbour Bridge in the background.
Great stay and highly recommended.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 10 Apr 2023
Dear randyb676 Many thanks for taking the time to post a review of your recent stay at Hilton Sydney. We greatly appreciate your positive and detailed feedback, particularly about the location, breakfast and Executive Lounge offerings. As a loyal Hilton Honors Diamond member, your input is very valuable, and it is heartening to see that you have enjoyed the benefits of this membership tier. Hopefully, we will have another opportunity of welcoming you back to Hilton Sydney in the future. Kind regards Angela Black Executive Office
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Although it was Mardi Gras and World pride day 2023 weekend when we stayed, which meant that occupancy rates were 99%, we had a great time. Our room (Double superior) was excellent (with a bath and separate shower) fully soundproofed, modern and with ample sockets by the bed with USB charging, so well designed. Breakfast was a classy feast in the Glass restaurant, although I suspect if you had to pay for it $52, quite pricey.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Black, Other at Hilton Sydney
Responded 8 Mar 2023
Dear 717simonc Many thanks for taking the time to post a review of your recent stay at Hilton Sydney. We greatly your positive feedback, particularly about the room and breakfast, and will share your kind words with our teams. Thanks again for your input, and we hope to welcome you back in the future. Kind regards Angela Black Executive Office
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I do not think so since Hilton Sydney does not have its own gym.
It uses Fitness First chain of gym, which is run from its property.
Perhaps this professional gym could be conducting such classes.
There are more places to choose from in the Sydney area.
PRICE RANGE
AU$280 - AU$452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton sydney hotel sydney, hilton international sydney, sydney hilton international, hilton hotel sydney
LOCATION
AustraliaNew South WalesSydneyCentral Business District
NUMBER OF ROOMS
587
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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