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Holiday Inn Sydney - Potts Point, an IHG Hotel

203 Victoria Street Potts Point, Sydney, New South Wales 2011 Australia
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Traveller (513)
Room & Suite (195)
Videos (2)
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About

#67 of 192 hotels in Sydney
Location
Cleanliness
Service
Value
Travellers' Choice
Explore one of Sydney's oldest neighbourhoods, a quieter location on the rim of Sydney's busy heart. Potts Point is a magical mix of elegant art deco architecture, late Victorian terraces and heritage mansions. It has a village-feel with its leafy streets. There are small laneways and hidden staircases that surprise as they unveil panoramic views of Sydney's harbour and skyline. This Sydney hotel is just one train stop from Martin Place and close to Sydney's flagship art galleries & museums, so whether you love to shop, browse or dine out, Holiday Inn Sydney Potts Point is your perfect base. Let our friendly, genuine staff help create the moments that make your stay enjoyable and memorable. Kids 12 & under stay & eat free of charge at Holiday Inn Sydney Potts Point and we have spectacular harbour views. This hotel is LGBTQ+ Friendly!
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Property amenities
Paid private parking on-site
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Spa
Secured parking
Wifi
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Chinese, Filipino and 1 more
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

203 Victoria Street Potts Point, Sydney, New South Wales 2011 Australia
Holiday Inn Sydney - Potts Point, an IHG Hotel
1453Reviews30Q+A100Room tips

Reviews
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I love salsa wrote a review 22 Feb
Ocean Shores, Australia36 contributions7 helpful votes
I stay here regularly for work and each time its cleanliness is not up to standard. This time there were some “personal items” left in the room from the last guest. The mirror had hand prints on it. It wouldn’t be my choice of hotels. Some of the beds are comfy, depends what room you get.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded yesterday
Hi Salsy23,l Thank you for sharing your feedback and staying at the Holiday Inn Sydney - Potts Point. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I’ve also sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Sam G
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicki8835 wrote a review June 2023
Hertford, United Kingdom7 contributions6 helpful votes
Hotel's Favourite
The hotel is in a great location with easy access to central Sydney. I had a superb harbour facing room which had the most amazing views of the city. The staff were very courteous and friendly. The GM was extremely personable and visible around the hotel and truly cared about the guest experience. The breakfast was plentiful and tasty. All in all a great stay. Thank you.
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Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 14 Aug 2023
Dear Valued Guest, Thank you for your 5 star review and support of our hotel. We look forward to welcoming you back soon. Kind regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dhanushka wrote a review Jan 2024
Australia118 contributions57 helpful votes
The trip for the lovely city of Sydney was an amazing experience for us, and Holiday Inn Potts point makes it even better as it’s situated in a superb central location. We were in all the hot spots within few mints walking and all the best food and watering holes the city have to offer are in arms reach. Opera house, Sydney harbour and many more within walking distance. Also the transport options such as Metro (Kings cross) and busses are around the corner. In terms of hotel, the rooms are spacious considering it is located at the heart of the city. Staff were very helpful and if u want to dine in you have a good restaurant and a bar at the hotel. Plenty of parking at the hotel of course at a cost. Overall good experience and hats off for the location.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Get a map and plan the walking, most of the hot spots are near by. AUD 40/- parking at the hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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srimanone wrote a review Jan 2024
Joshua Tree, California1077 contributions459 helpful votes
I was very surprised with this hotel. Does not look like much from outside, check in was very good and I arrived early so they let me into room early. Got a room facing the city with great views of Sydney bridge and botanical gardens.walking distance to gardens and to harbor. Good restaurants and nightlife in the area. No cups in room, small item to adjust. Rooms are cleaned and bathroom decent size. Hotel is somewhat older and can use some renovation. However, when next in area I will definitely come back.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 3 Jan 2024
Dear srimanone, Thank you for taking the time to share your feedback and we appreciate the 5/5 star review. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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manishthapar wrote a review Dec 2023
Gurugram (Gurgaon), India21 contributions14 helpful votes
Overrated .. nowhere close to the brand it represents.. Breakfast is poor and repetitive .. had the same exact menu for five days continuously The staff has no concern for service and barely manage themselves leave alone customers I have seen guests cleaning table in Restaurant for breakfast as there was no one to do it .. and the ones which were cleaned by staff was worse then an Indian Staff Canteen Calls to reception / conceriege goes unanswered as the staff is too busy … We had an interconnecting room and the stoppers to hold the door in open position is unbelievable. .. a couple of temporary wooden wedges !! Don’t book it as this will give you zero value for money .. spend it somewhere it shows some value !!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 19 Dec 2023
Hi manishthapar, Thank you for sharing your feedback and staying at the Holiday Inn Sydney - Potts Point. We appreciate you choosing us and doing business with IHG Hotels and Resorts. We are determined to provide our guests with a pleasant time, and I am sorry for what happened during your visit. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I’ve also sent you a private message to obtain additional details about your stay. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. I look forward to your response. Sincerely, Rosh D. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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James O wrote a review Nov 2023
Sydney, Australia26 contributions5 helpful votes
This is a good spot probably a bit tired my room was great and pretty well priced .The restaurant however was very disappointing , service was ok prices were ok but the menu and the food are not up to scratch . The kitchen should try a bit harder , salt and pepper squid and snitzels etc garlic Bread. Just doesn’t cut it . Get a chef and make it interesting
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 16 Nov 2023
Dear Jamess O, Thank you for taking the time to share your feedback and we are glad to see you enjoyed your stay overall with a 4/5 star rating. Please accept our apologies regarding the F&B offerings, we usually receive some good feedback about this so I will be sure to look into wants gone wrong. Thank you again and we look forward to welcoming you back soon. Kind regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I love salsa wrote a review Nov 2023
Ocean Shores, Australia36 contributions7 helpful votes
Cleanliness was very poor. There was a hair in the shower, a toenail on the carpet and most surfaces were dusty. The pillows are great and air con too. Breakfast was horrible on both occasions. It’s a convenient location but that’s about it. Staff were all friendly though.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 5 Nov 2023
Dear Salsy23, Thank you for taking the time to share your feedback with us. Whilst disappointing to read and most certainly not in line with our usual high standards it is feedback such as yours that allows us to continually improve on our services. As such, I would love for the opportunity to discuss this mater further and understand where we went wrong please feel free to share some more details with us at reservations.sydas@ihg.com I hope to hear from you soon. Kind regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kawoh wrote a review Oct 2023
London528 contributions298 helpful votes
+1
Disgusting hotel falling to pieces lots of maintianence issues - 1. The taps and sink were filthy dirty was in room 606 2. The cupboard door was falling off and had been that way for quite a while judging from the damage to the cabinetry and the fridge .3 the windows were absolutely filthy and my so-called Harborview room and view were disgusting and mostly full of fog given all the dirt on the windows .4 the roof is absolutely old and has seen far better days as well as the rest of the property .5 as a platinum IHG member I didn’t receive my 500 amenity points and had to do multiple follow-ups to get any response from this property. I won’t be staying at this property ever again absolutely disgusting you’ve got far better IHG choice properties within Sydney avoid at all costs
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 5 Nov 2023
Dear Kawoh, Thank you for taking the time to share your feedback with us. Whilst disappointing to read and most certainly not in line with our usual high standards it is feedback such as yours that allows us to continually improve on our services. As such, I would love for the opportunity to discuss this mater further and understand where we went wrong please feel free to share some more details with us at reservations.sydas@ihg.com I hope to hear from you soon. Kind regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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honestinslc wrote a review Sept 2023
salt lake city3 contributions1 helpful vote
I am in the travel business so I pay attention to every hotel I go to. This hotel was a nice moderate hotel. Close to the rail station. The staff was very pleasant. I hate to see comments made by others that are simply not true sometimes I think they either work for another hotel or really didn't stay in this one, but got their hotels mixed up.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled with family
Room Tip: The rail station is right next door to this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 22 Oct 2023
Dear honestinslc, Thank you for sharing your feedback with us and we look forward to welcoming you back soon. Kind regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elizabeth G wrote a review Aug 2023
2 contributions1 helpful vote
Hotel is worn out and totally sub par. Nowhere near the advertised 4 star, perhaps 2 or 3 at most. Local TV is the only in room entertainment. Missing and unavailable linen. Curtains falling to pieces and full of holes. The advertised free upgrades not provided although clearly available to be booked online. Hotel is worn out and dilapidated. Reception staff surly and unhelpful. Really not worth a try despite the great location.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Not worth it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Reservations SYDAS, Guest Services / Front Office at Holiday Inn Sydney - Potts Point, an IHG Hotel
Responded 28 Aug 2023
Dear Elizabethg, Thank you for taking the time to share your feedback with us. Whilst disappointing to read and most certainly not in line with our usual high standards it is feedback such as yours that allows us to continually improve on our services. As such, I would love for the opportunity to discuss this mater further and understand where we went wrong please feel free to share some more details with us at reservations.sydas@ihg.com I hope to hear from you soon. Kind regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$229 - AU$396 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn potts point - sydney hotel sydney, holiday inn sydney, sydney holiday inn
LOCATION
AustraliaNew South WalesSydney
NUMBER OF ROOMS
286
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN SYDNEY - POTTS POINT, AN IHG HOTEL (AU$229): 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Holiday Inn Sydney - Potts Point, an IHG Hotel
Which popular attractions are close to Holiday Inn Sydney - Potts Point, an IHG Hotel?
Nearby attractions include Bamboozle Room (0.2 km), The Running Joke Comedy Club (0.2 km), and Art Masterclass - Sydney (0.2 km).
What are some of the property amenities at Holiday Inn Sydney - Potts Point, an IHG Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Holiday Inn Sydney - Potts Point, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Sydney - Potts Point, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Sydney - Potts Point, an IHG Hotel?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Holiday Inn Sydney - Potts Point, an IHG Hotel?
Conveniently located restaurants include Farmhouse Kings Cross, Gelato Messina Darlinghurst, and Friggitoria.
Are there opportunities to exercise at Holiday Inn Sydney - Potts Point, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Sydney - Potts Point, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Sydney - Potts Point, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Sydney - Potts Point, an IHG Hotel?
The staff speaks multiple languages, including English, French, Chinese, Hindi, and Filipino.