The Porter House Hotel Sydney - MGallery
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The Porter House Hotel Sydney - MGallery

Traveller (111)
On property bar
Dining (53)
Guest room
Room & Suite (35)
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Avg. AU$549 /night, 11/14 - 11/15
AU$656
per night
AU$461
per night
AU$266
per night

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About

4.0
#114 of 193 hotels in Sydney
4.8 of 5 bubbles
Location
4.4 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
3.9 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Porter House Hotel - MGallery is nestled amongst the eclectic mix of heritage and modern buildings in the heart of Sydney's CBD. Take a journey of discovery for all the sense, where rich history meets modern elegance. You will find The Porter House Hotel, just footsteps away from Sydney's iconic attractions such as the Australian Museum, Hyde Park, Darling Harbour, Capitol Theatre and Circular Quay. With 122 guest rooms designed for the modern traveller, The Porter House Hotel is a stylish sanctuary, blending architectural design with the charms of yesteryear.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Wifi
Pool with view
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Special diet menus
Wine / champagne
Meeting rooms
Concierge
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
On-demand films
iPod docking station
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Quaint
Boutique

Location

203 Castlereagh St, Sydney, New South Wales 2000 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Sydney Airport
8.3 km•
See all flights
Town Hall
3 min•Sydney Trains
Museum
4 min•Sydney Trains
4.0
4.0 of 5 bubbles76 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Porter House Hotel Sydney - MGallery is often praised for its contemporary decor and spotless environment, with a central location that's convenient for exploring the city. While many guests commend the advanced in-room tech and modern amenities, others find these features to be overwhelming and the basics, such as the pool, not up to par. Service experiences vary; some travelers encounter friendly staff, while others face communication issues. Opinions on value are mixed, with some guests feeling that the experience doesn't justify the cost.
Location
Convenient
Atmosphere
Modern
Rooms
Modern
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming

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76Reviews1Q+A18Room tips
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Detailed Reviews
Roland’s world travels wrote a review June 2024
4.0 of 5 bubbles
Potentially quite a classy hotel , well located in the heart of the city, close to transport, the central (Hyde) park and Chinatown with some of the best eating in town.
The rooms are very spacious and some of the facilities are high quality. Large bed, modern bathroom/toilet and large flat screen television.
So far so good. It should be rated excellent but there are notable deficiencies. These partly relate to service and partly to setup.
Beware taking a room below level five (5). We were given a room on level 3A ( there is no level 4 to allow for Chinese superstition) which was small with the tiny window opening to the light well facing another window about 3 metres away. I complained and with great apology given another room facing out to the street on L5. So when booking always specify street view because they try to palm off the poor quality rooms first even if, as when we stayed, the hotel was far from full. Nasty and shameful and left a bad taste.
The hotel only has a la carte breakfast which is expensive and the dining area not particularly cosy or pleasant.
The rooms have floating timber floors which are also not very cosy but are very clean. The room facilities are all controlled by a tablet on a bedside table. It is heavy and bulky and awkward to use. The curtains only operate with this as does the television which only shows the name but not the channel number so a lot of scrolling is required. The lights operate on wall panels and the tablet. The air conditioning also operates on both but its wall panels are virtually impossible to operate and the system is very slow to respond.
This could be a hotel to remember for the right reasons. When all is said and done most quality hotels give you quality facilities and so this hotel does not stand out as special except for the defects which mean, yes it’s good but I wouldn’t be rushing back.
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Date of stay: June 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitchell Turner, General Manager at The Porter House Hotel Sydney - MGallery
Responded 24 June 2024
Dear Whereandhow Thank you for your feedback on the hotel and comments on the high quality of facilities and the room. We also thank you for your constructive feedback on your experience in the room and use of the facilities and design. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery
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BSBtraveller wrote a review Dec 2023
Melbourne, Australia
4.0 of 5 bubbles
My partner and I stayed here for three nights just before Christmas. The hotel is absolutely perfectly located very close to Museum station and in the rain coming from the airport it was almost all undercover.

Being and Accor diamond, they certainly looked after us. We had a beautiful room overlooking the park. It was very well appointed and quite large, although I would have to say the tech that controls everything in the room was probably a bit of an overkill. Although I do like all the gadgets, I do also like manual options

The hotel breakfast is fantastic and the staff in that restaurant are amazing. They even made a great coffee, which often is lacking in hotels.

The only thing I would say wasn’t negative is the reception staff are very curt. I didn’t feel particularly warm talking to them and they didn’t really make me feel particularly welcome. They seem to be very busy with their heads in the computer and every time you walk past they never with their heads and say hello which I thought was a bit weird. But to be honest, that’s my only gripe.

This is a great hotel beautifully designed in an amazing location and I think being new they can just on a few of the kinks out and all will be fantastic
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitchell Turner, General Manager at The Porter House Hotel Sydney - MGallery
Responded 28 Dec 2023
Dear BSBtraveller Thank you for your review and feedback on the hotel and team. Definitely some great positive feedback for most and I will be looking into our reception team work process to ensure we instill the same positive attitude throughout. Regards, Mitchell Turner General Manager (interim) The Porter House Hotel Sydney – MGallery
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Shell-Radar wrote a review June 2024
Brisbane, Australia
4.0 of 5 bubbles
My wife and I stayed three nights at the Porter House Hotel in Sydney. This is now our go to hotel in Sydney as it ticked all our boxes.
Firstly, the location was great for us to explore Sydney with easy proximity to transport with train and bus stations a short walk away and the major shopping centres just around the corner.
I liked the design of the hotel incorporating the old Porter House building which housed the restaurants and Traders bar into the modern sleeping section of the hotel. You mostly find these days especially in Brisbane that only the facade is retained and everything else is knocked down.
The room was very modern with everything controlled in the room by the iPad including the curtains making it easy to see what was on TV instead of going through the remote. The room had by far the best block out curtains we have ever experienced in a hotel making a sleeping-in easy in the morning.
By far the biggest asset of the hotel is the staff. They are all so friendly and make you feel special amongst all the guests. We would recommend the hotel to anyone staying in Sydney.
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Date of stay: June 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Remember there are two lifts. One for the accommodation the other for restaurants and bar.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitchell Turner, General Manager at The Porter House Hotel Sydney - MGallery
Responded 26 June 2024
Dear Shell-Radar Thank you for your review and comments on the hotel. We appreciate you recognising the team as the key element to your stay along with the facilities and design. We believe service comes from the heart and our team is instrumental in delivering a Memorable MGallery experience. Thank you again and we look forward to welcoming you back. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery
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Bittergout wrote a review Aug 2024
Adelaide, Australia
3.0 of 5 bubbles
A hotel that had all the makings of being a great hotel but falls short on things. Room was clean and tastefully furnished; however severely lack areas to hang items and very limited "useful" space (Room is large). We ended up just leaving our suitcases on the floor opened. Housekeeping was friendly and fast; but did forget to address requests multiple times. Food was delicious but unusually small portions for some of the dishes raises the question of "is this due to rising cost of living?". Front desk staff was polite, very pleasant but constantly needing to check with their manager (simple questions such as where to park our car to pick up our luggage). Not a business/work-friendly hotel; I needed a quiet space to take a conference call and was asked to book a conference room! And finally - would not recommend this hotel until the nearby train station is completed - construction work continued over the night and the incessant drilling and hammering made the night very restless. So... have the potential to be great... but at this moment, falls short.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitchell Turner, General Manager at The Porter House Hotel Sydney - MGallery
Responded 11 Aug 2024
Dear Bittergout Thank you for your review and feedback on the areas we can improve. We appreciate all kinds of feedback and are grateful for you sharing your experience. Regarding the Gadigal train station this is just about to open pending final approvals. Once opened it is going to add a great convenience to our guests with close access to the metro. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery
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BelC0001 wrote a review Oct 2023
Sydney, Australia
+1
5.0 of 5 bubbles
This was our first visit and definitely will not be our last. A cleverly fitted out hotel within two adjacent buildings, we were stunned by the clever use of bespoke cabinets within the room and restaurants, fitting a gym and small lap pool (heated water) on the top floor.
Our room’s bathroom was sensibly designed with a separate cubicle for the enormous shower, another cubicle for the toilet, leaving the hand basin area open. Plenty of towels, amenities, a pleasure in which to stay.
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alvin B wrote a review Dec 2023
Perth, Australia
3.0 of 5 bubbles
I really want to love this hotel but as a 5 star hotel, there are a number of basic details that even 4 star hotels get done effortlessly.

For one, the check in was surprisingly manual. Having to write out a check in form with my details. I expected they would already have those details from my booking, even though I booked through a third party. Most hotels only ask for a credit card and that's it.

But that was almost insignificant compared to the room tech experience. It wasn't made clear to me how to access the wifi compared to other hotels which made for a stressful half an hour trying to figure it out. Calling reception from my room took quite a while for them to pickup too.

Worst of all, almost everything is exclusively controlled from a tablet. Turning the tv on and off, even adjusting the volume and changing channels all need to be done from a tablet (not great when it's pitch black). As well as controlling the lights and blinds. I work in tech and this is a classic case of over-engineering. At least give guest a second option for physical controls or tv remotes because that's easier than forcing them to become an expert of your custom room controls when they should be relaxing.

Lastly they have a lovely restaurant - Dixson and Sons. But the opening hours are too limited. It isn't open every day or for lunch and seems to close a bit too early at 9pm instead of around at least 10 or 10.30pm. The same limitations apply to the room service.

The last 2 issues seem to be a result of them perhaps trying to be more cost effective in order to be high end, but I feel it's ruining the experience. If they could resolve them I'd gladly come here more often, which I really want to. But I felt robbed of a relaxed and delightful experience by the complicated tech and limited restaurant hours.
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Date of stay: October 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Make sure to check the Dixson and Sons opening hours before you arrive so that you're aware.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitchell Turner, General Manager at The Porter House Hotel Sydney - MGallery
Responded 4 Dec 2023
Dear 930alvinb Thank you for taking the time to provide your feedback on your recent stay with us. We appreciate your comments on the check in and in room experience and will be sure to review these areas of concern. In regards to the restaurant we are still working on operating hours of demand and would love to drive more guests into Dixon and Sons for dining which will initiate a longer opening time. Thank you once again for your feedback and we hope on your next stay you will see improvements in overall service and availability of the outlets. Regards, Mitchell Turner General Manager (Interim) The Porter House Hotel Sydney MGallery
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Jean-Yves C wrote a review Mar 2024
Noumea, New Caledonia
1.0 of 5 bubbles
Deep disappointment following my recent stay at your establishment, which is supposed to enjoy a prestigious reputation as a five-star hotel having opened its doors in September 2022.
Unfortunately, my experience fell far short of my expectations in terms of quality of service and hospitality.
First of all, I was dismayed by the level of cleanliness of my room. The presence of dust and dirt on several surfaces left something to be desired and did not meet the standards expected of a hotel of your category.
Additionally, the slow room service significantly hampered my convenience during my stay. Furthermore, the nonchalant attitude of the staff at the reception was particularly worrying. Despite my attempts to communicate my concerns and expectations, it seemed that my requests were being overlooked, and the lack of adequate response to my needs contributed to my frustration.
Overall, I expected my stay at your five-star establishment to be a memorable and enjoyable experience, but unfortunately, it turned out to be quite the opposite.
Finally, because it is indecent to say the least, the price asked for this accommodation (AUD$525 per night) is well beyond what is justified by the quality of service provided for an establishment displaying 5 stars.
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Google
Date of stay: February 2024
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lesley wrote a review Mar 2024
Bristol, United Kingdom
2.0 of 5 bubbles
We were booked into this hotel as part of a group for a 4 night stay. Our first room faced the road where there were major building works going on all night so impossible to sleep We complained and were given another room so had to pack everything up in order to move. It was a smaller room but at least it was quiet. Everything is controlled by an iPad so there is a low level light in the toilet for night time use but it also lights the mirror over the basin. As there is no door one cannot use this during the night. And when you wake up in the morning you have to use the iPad to turn on the lights. The whole place is tech gone mad. There’s no floor 4
but there is 3A but that’s only accessible from one lift. Tried to access the pool on floor 11 but didn’t work. Basically in my view they’ve forgotten the hospitality basics of a good night’s sleep, decent shower and hot breakfast. I would never stay here again.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitchell Turner, General Manager at The Porter House Hotel Sydney - MGallery
Responded 27 Mar 2024
Dear albertlesley Thank you for your review and we are sorry you had very many difficulties with the modern features of the hotel. We are a boutique hotel and new technology is one of our features which is loved by many but understandably can be seen as a hinderance to some. I am sorry this did not fit your expectations and you had troubles navigating the hotel. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery
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Jim W wrote a review Mar 2024
Vero Beach, Florida
5.0 of 5 bubbles
The Porter House Hotel / Sydney / MGallery is an all around quality, modern hotel, reasonably priced and with solid, helpful desk people that knew the area. We feel fortunate we picked it among the other choices in that area. It is in a great location only a short walk to buses and the light rail line, the latter we used daily to reach the wharf, Opera House and many restaurants . Folks, be practical, no need to spend a fortune for a boutique hotel in Sydney. This hotel has a great restaurant as well. We ate breakfast (Green eggs and ham anyone?) there everyday (3 times) and dinner once when we shared starter, main, desert. Last day we went to happy hour, 3-5 PM where we chilled out after hiking 10km from Bondi to Coogee Beaches. The only downside I can say is that our lovely room didn't have great storage space but we, fortunately, didn't have a lot of luggage so no worries mate!
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: It's centrally located but far enough away from areas where you pay too much for accommodations.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mitchell Turner, General Manager at The Porter House Hotel Sydney - MGallery
Responded 12 Mar 2024
Dear jimwC5175UC Thank you for taking the time to share your views and feedback on the hotel. We are delighted to hear you had a wonderful stay and glad that you chose us. Sounds like you had an amazing visit to Sydney and we look forward to your return mate. Kind regards, Mitchell Turner General Manager The Porter House Hotel Sydney - MGallery
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Amazingkoalas wrote a review Jan 2024
Spain
5.0 of 5 bubbles
My wife and I stayed at the hotel for four nights at the beginning of December.
We chose the hotel because of the location and fantastic reviews on the web.
The hotel is located between City Hall and Hyde Park, a very central location with countless shopping centers, shops, fast food outlets, restaurants and various attractions in the city, as well as having tram and train stops just a few minutes walk away.
The hotel consists of two buildings, one where the reception and three bars and restaurants are located, set up in an old factory, of which some original structures are still preserved, and the other annex building which consists of 11 floors, 10 of which They house the rooms and the gym and outdoor pool are located on number 11.
As for the positive things about the hotel, the very central location, the reception staff, who helped us in everything they could, recommended things to do and visit in the city, especially thank Nicole and Betsy for their kindness and sympathy. They made us feel like home.
Breakfast in the restaurant was fantastic, great coffee and the friendliness of the staff, especially Pia who waited on us for several days.
The room, as other guests comment, is very modern and spacious, the bed is very comfortable and everything is controlled by a tablet that is very modern, but for some things we miss a manual light source such as the one in the bathroom.
The gym has very new and modern machinery and the pool, although small, is ideal for cooling off on the hottest days.

The negative aspects are the noise that is heard in the rooms located on the street side, the rooms should be better soundproofed, we stayed in a room that overlooked the interior patio, and the noise from the street was not heard as much. street, but you could hear the noise of the air conditioning machines, which are easier to get used to.
The cleanliness of the room could be improved for a 5-star hotel, although nothing serious.

In general, we really liked the hotel as a whole and we would stay again if we visit Sydney again.
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Google
Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Elegir una habitación que dé al patio interior del hotel y en pisos elevados.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
Shell-Radar wrote a tip June 2024
Brisbane, Australia55 contributions34 helpful votes
4.0 of 5 bubbles
"Remember there are two lifts. One for the accommodation the other for restaurants and bar. "
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Ron H wrote a tip Apr 2024
Wollongong, Australia12 contributions1 helpful vote
3.0 of 5 bubbles
"Keep a eye on your booking Had nothing but trouble "
Read full review
jandt277 wrote a tip Apr 2024
Greater Adelaide, Australia25 contributions11 helpful votes
5.0 of 5 bubbles
"Currently there’s roadworks outside … but that’s like most of Sydney. Breakfast is very good."
Read full review
Jim W wrote a tip Mar 2024
Vero Beach, Florida33 contributions24 helpful votes
5.0 of 5 bubbles
"It's centrally located but far enough away from areas where you pay too much for accommodations. "
Read full review
Jaidonaldson23 wrote a tip Feb 2024
Gosford, Australia152 contributions48 helpful votes
5.0 of 5 bubbles
"The pool area may possibly too full to use at times however its a beautiful pool area nonetheless."
Read full review
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PRICE RANGE
AU$283 - AU$465 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesSydney
NUMBER OF ROOMS
122
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE PORTER HOUSE HOTEL SYDNEY - MGALLERY (AU$283) - 2024 Prices & Reviews - Photos of Hotel - Tripadvisor

Frequently Asked Questions about The Porter House Hotel Sydney - MGallery
Which popular attractions are close to The Porter House Hotel Sydney - MGallery?
Nearby attractions include Mission Escape Pitt St (0.2 km), Big Night Out Pub Crawl (0.5 km), and Volle Jewellery (0.3 km).
What are some of the property amenities at The Porter House Hotel Sydney - MGallery?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Porter House Hotel Sydney - MGallery?
Top room amenities include air conditioning, a flat screen TV, and a sofa.
What food & drink options are available at The Porter House Hotel Sydney - MGallery?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Porter House Hotel Sydney - MGallery?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Porter House Hotel Sydney - MGallery?
Conveniently located restaurants include Joe Black, Bambini Trust Restaurant & Wine Room, and Home Thai Restaurant.
Are there opportunities to exercise at The Porter House Hotel Sydney - MGallery?
Yes, guests have access to a pool and a fitness centre during their stay.
Is The Porter House Hotel Sydney - MGallery located near the city centre?
Yes, it is 0.5 km away from the centre of Sydney.
Are pets allowed at The Porter House Hotel Sydney - MGallery?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Porter House Hotel Sydney - MGallery offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to The Porter House Hotel Sydney - MGallery?
Many travellers enjoy visiting State Theatre (0.4 km), Anzac Memorial (0.2 km), and St. Mary's Cathedral (0.5 km).
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