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28 Hotel has drowned hotel cliches in Sydney and offers affordable luxury. We have created a hotel with a stylish living like lobby, comfortable beds and the things we think should be complimentary in the 21st Century, such as Wi-Fi, 24/7 Nespresso tea & coffee, express breakfast and national calls.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Family
Languages Spoken
English, Chinese
Location
28-30 Regent St Chippendale, Sydney, New South Wales 2008 Australia
28 Hotel
4.2 reviews
Getting there
Great for walkers
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Nestled in a prime spot, 28 Hotel is a hit with guests for its central location near Central Station and local gems. The hotel's attentive staff and round-the-clock coffee service are often lauded, alongside the complimentary breakfast snacks. Visitors frequently commend the cleanliness of the rooms, though a few suggest the carpets could use extra attention.
While the rooms are praised for their comfort, some guests mention they are a tad snug and show signs of wear. The hotel's ambiance and thoughtful perks, like room upgrades, contribute to its charm, offering good value despite some concerns over noise and room design.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Affordable
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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Detailed Reviews
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Agoda, 28 Hotel’s comment, 25/9/2024 We three adults stayed for six consecutive nights, about HK$1000 per night, 35 square meters, 6th floor, Mini Social room. General facilities are available in the room and free early delivery. Transportation is very convenient, more than ten minutes' walk to the local gathering place. Most importantly, there is a fluent Guangdong (two-language) receptionist who is very friendly and often helpful. Additionally, since we have arrived more than 8:00 in the morning, the hotel offers early 11 a.m. check-in service (plus 40 AUD), but because we are going to visit the elderly, she welcomed us, and 10:15 a.m. the room was cleaned for us.
They are enthusiastic and the price is reasonable. Make us feel welcome, really a little not to give up.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The vision of wonderfully fresh, crisp, white sheets cheer the tired traveller immensely. Square shape of room does away with claustrophobic feeling experienced at other hotels. Pleasing black, grey and white colour scheme. Professional and kind service at Reception.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Complimentary coffee, tea and snacks in Reception.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Max D, Guest Services / Front Office at 28 Hotel
Responded 12 Feb 2025
Hi Delightfulchange, Thank you so much for your kind words! We're thrilled to hear that our fresh sheets and spacious room helped make your stay so enjoyable. We're also glad that our color scheme and service met your expectations. We hope to welcome you back soon - maybe for that extra night next time! Warm regards, Max Group Operations Manager
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the location and staff are great. the breakfast snacks and 24 h coffee and fruit are very to appreciate. what could be better. please fix the door because they are so loud, any time neighbour's go in and out, woke me up. please regularly clean those floor carpets [looks dirty] and use some decent smell for the rooms. I think your AC are long not cleaned. I talk to few people during coffee and all complain about doors sounds and smells. it is really pity, because you give so much effort and those small thing make people to decide next time to stay with you or not!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:there are so many possibility to eat very good around the hotel and visit the fish market is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Max D, Guest Services / Front Office at 28 Hotel
Responded 18 Mar 2024
Hi Morriss, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our great location, friendly staff, and the complimentary breakfast snacks, coffee, and fruit. Your comments about the door noise, cleanliness of the floor carpets, room odor, and air conditioning have been duly noted, and we apologize for any inconvenience caused during your stay. Rest assured, we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate your constructive criticism, and we hope to have the opportunity to welcome you back for an improved stay. Warm regards, Max Operations Manager
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It was a reasonably priced hotel even in expensive Sydney. It is a few minutes walk from Sydney Central Station. It is in an alley off the main street, so the area around the hotel is quiet. It seems to have been renovated from an old building, and the exterior windows are old, but the interior has new plastic sashes. The room also has an iron and a microwave. You have to move the microwave to the window to use it, but it is still very convenient. The glass door of the shower booth is sturdy, so there is almost no risk of water leaking outside. I never had my sink or toilet flooded. The only view from the window is the buildings and the train tracks, but that is fun. There is a convenience store nearby, and Central Park Mall is also nearby, so the location is very good. The nearest light rail station is Haymarket, about 600m away. Free capsule coffee is provided in the lobby, and the front desk staff was friendly. I definitely recommend it for business travelers.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paola was a wonderful front desk host that took care of my check in process and accommodated all my needs and requests.
The internet is fast, the free coffee is good, the complimentary pastries is a nice perk.
I had a king room, very spacious, smaller shower, comes with complimentary toiletries. Cleaning staff is friendly and efficient.
My room was a little warm for September, the AC will only kick in if the thermostat reaches certain temperature- so if you run hot, keep that in mind.
I’d recommend this hotel, good value for price and location
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:I’d buy my own toiletries, the complimentary ones are a bit rough and strip your hair / skin.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Max D, Guest Services / Front Office at 28 Hotel
Responded 28 Aug 2024
Hi JWLM, Thank you for your detailed review! We’re glad to hear you enjoyed the value, location, and our friendly team, especially Paola. It’s great that the fast internet and complimentary coffee and pastries added to your stay. We appreciate your feedback on the room temperature—thanks for letting us know. We hope to see you again soon! Warm regards, Max Operations Manager
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Everything perfect thanks again!! I came with my grandmother and they were 3 dream days, everything perfect, clean and especially breakfast in the morning, which was not included on booking, offered a variety of exceptional snacks. Attentive to every detail and extremely available. The last day I checked out at 10am and it rained all day and they made me wait without problems in the lobby until the afternoon, very kind
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It ticked all our boxes being so convenient to central station, easy to get to/from the airport and it’s also very close to where we wanted to be in Sydney to eat/drink/sightsee. Katia was outstanding booking us into the same room each time, or the ‘same’ room on a different floor. We stayed there on 4 separate occasions in December and January 25 inbetween visits to other States and countries, and also family visits in Nelson Bay. We had a Queen Max room which was huge but could have had some more storage space. However we didn’t want to spend much time in the room and we didn’t really need to fully unpack on each visit. The doors are heavy so we became accustomed to making sure they close quietly otherwise they slammed shut and were noisy. I took a few things from the breakfast buffet in reception a couple of times and it was adequate for our needs. We would return here, The bed was very comfy and the bathroom well equipped and clean.
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:There isn’t a breakfast room & our room had nowhere to store clothes but our longest stay was 3...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Max D, Guest Services / Front Office at 28 Hotel
Responded 5 days ago
Hi abichamption68, Thank you so much for your kind review! We're thrilled to hear the location was so convenient for your travels and that Katia made your stays more enjoyable. It's great to know the room worked well for your needs, and we appreciate your feedback on the storage and doors - we'll definitely keep that in mind. We're glad our complimentary morning bites hit the spot too! Looking forward to welcoming you back next time you're in Sydney. Safe travels! Max Group Operations Manager Ahotels
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Lovely place. A little bit overpriced but it's in the centre of town.
I was stupid enough to help an aboriginal woman find somewhere to sleep. All I wanted was to go home. Foolishly while I went out to smoke she smoked in the non smoking room. I repeatedly asked that she wouldn't and to go outside... long story short... she refused to pay cleaning fee after I left before dawn to go to work and I hot charged $300 because of Desirae. Took the last of my money in the account and overdrew it. Not happy Not going back now
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Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Max D, Guest Services / Front Office at 28 Hotel
Responded 8 May 2024
Hi there, Thank you for sharing your thoughts with us. We wish you safe travels! Warm regards, Max Operations Manager
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The location is brilliant and the staff were really helpful, allowing me to leave my bags early, plus it was considerate of them to email me to let me know I'd left something behind. The room itself was very awkward though- there was a microwave and water jug but in order to use them I would have had to use the extension cord into the bathroom or something,and there were no coffee or tea supplies in the room. (I appreciated the complimentary breakfast and coffee machine in the foyer, but it's nice to be able to make a cup of tea in the room rather than hike downstairs). Brilliant restaurants just around the corner. Definitely would return,but would be stealing coffee and tea sachets from the foyer for a late night cuppa.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Max D, Guest Services / Front Office at 28 Hotel
Responded 18 July 2023
Hi 501esterd, Thanks for taking the time to share your review with us. We're glad to hear that you found our location brilliant and that our team was helpful, accommodating your request to leave your bags early and even emailing you about the item you left behind. I also do appreciate your feedback regarding the room set-up. Rest assured, we'll look into improving these aspects for a more enjoyable stay in the future. We look forward to welcoming you back soon! Warm regards, Max Front Office Manager
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The average: The room was very small, which was expected. Barely had space to open up the checked in suitcase. The bed was on wheels and not secured, so it can roll around a little. 6 power outlets but 3 were plugged in already and 1 was very hard to reach. The lamp was ok but not very bright. An extra power bar for electronics would be a nice to have. There didn't seem to be a functioning exhaust fan in the bathroom, but apparently there is, it's just fan-less and doesn't make noise.
The bad: The air con was on the entire time and could not be turned off, which would've been fine except it was a very small room and the wind was blowing right above the bed. Also the temperature of the wind was either too hot or too cold, and the room temperature control was not intuitive nor sensitive.
The microwave was not plugged in and had to be moved from its shelf down to a wallplug as there were none near where it was placed.
I purchased late checkout on the first day of a four day stay, but somehow the hotel staff did not realise that on checkout day and called saying we had to leave.
The good: Staff were nice. There's a mini fridge, iron, hair dryer, microwave, kettle, and high speed wifi within the room, which is surprisingly rare nowadays. The location was great. Right next to Chippendale, Central Park shops, UTS, Central Station, etc.
Overall: decently priced private room for Sydney CBD, if you're ok with an older building with some questionable room designs.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Bring a power bar if you have many electronics.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Max D, Guest Services / Front Office at 28 Hotel
Responded 18 Nov 2022
Hi GraceNie, Thank you for sharing your detailed feedback with us and the TripAdvisor community. I am pleased to hear that our central location and great customer service were well received. Here at 28 Hotel we always strive to deliver exceptional guest experiences and it is always nice to know that our efforts have been noticed. I am deeply sorry for the inconvenience caused by the air conditioner. This has been passed on to our maintenance team for further investigation and resolution. We look forward to welcoming you back soon. Warm regards, Max Front Office Manager
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Dear susancZ1776UQ,
We are excited to welcome you to 28Hotel.
Please see below for some of the best ways to get to us:
Train - $17.90 per person, 15 minutes travel time to Central Station. If you take this option getting to us you are best to follow the signs out to the south concourse. From there, we are located a straight 5-minute walk. You can purchase an opal card from the relevant machines.
Taxi - Approximately $60.00 depending on traffic, 45 minutes’ travel time. If you take this option, the taxi stand is just out the front of each of the terminals on the lower level.
AirBus – Airport Shuttle Bus - $16 per person, 50 minutes travel time. Guests arriving at Domestic Terminal need to make their way to the bus stop, which is located between Terminal 2 and 3. The shuttle leaves the bus stop every 30 minutes.
Guests arriving at International terminal need to proceed to meeting point, located between gates B and C.
Tickets can be purchased from the driver of the bus or can be purchased online. We do suggest AirBus as the best transfer company.
The team here at 28 Hotel look forward to your safe arrival.
Warm Regards,
Anthony
Guest Service Agent
28 Hotel
Leonard’s Pick-up Pricing
2 People Airport to Hotel: $90
12 People Airport to Hotel: $160
2 People Hotel to Airport (return): $60
12 People Hotel to Airport (return): $120
These prices include:
⦁ GST
⦁ Tolls
⦁ Parking
⦁ Up to 2 hours wait time
⦁ Personalised pick-up at the arrivals gate (Please look for the sign showing 28 Hotel).
There are more places to choose from in the Sydney area.
PRICE RANGE
AU$151 - AU$252 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesSydneyInner West
NUMBER OF ROOMS
46
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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